This was my first time having dim sum, and per my group, who are all seasoned veterans, this was not the typical experience. They described it as people with carts of food would circulate and you would choose what you wanted from the carts for the table and be billed for whatever you chose. Instead, we were given a QR code to scan and order dishes to the table. Some were fast to arrive, others were not so fast. We had to ask for waters for the table, and one of my dinnermates needed to ask repeatedly for the various sauces he has usually had included automatically. A few of our dishes never arrived to the table at all. When we asked about splitting the cheque, they got very aggressive with us and demanded we pay on one bill. The food was ok, most of it was fine, some of it was great. The concensus from the group was that it was just ok. The place was pretty packed by the time we left, so people do seem to enjoy this format. read more

Restaurant Impérial - Pointe-Claire Avoid this restaurant like the plague... Had the ABSOLUTE WORST experience Monday afternoon! Went in at 14h15 for a quick late lunch... scanned the QR code that they provided to order the Daily Lunch Special for $8.95, the Cantonese-Style Crispy Noodles. Five minutes later, a waiter comes up to tell me there's no more. I asked, what do you mean there's no more... lunch is from 10h00 to 15h00?? He said the manager stopped the special as it is Lunar New Year Week. I retorted by pointing out that New Year's Day is tomorrow, not today! I asked to speak to the Owner which he refused, I demanded to speak to the Manager... as I waited, the couple at the table next to me expressed the same exasperation ordering the same daily special today. The manager (pictured below) refused to honor their special clearly available to order on their menu system and refused to allow me to speak with the Owner. He threw me out of the restaurant as I voiced that I would make a complaint to the Head Office at the Brossard location, go on Social Media to share their unethical business practices and file a formal complaint with the OPC!! This establishment has been less than stellar since the very beginning during their soft opening when menu items were unavailable to order, short staff both in the kitchen and dining room, extremely long waits for your orders to be served, very unprofessional management team including but not limited to the Manager pictured below! And to top it off, their food isn't even anything special, bland taste at best... OBVIOUSLY DO NOT RECOMMEND THIS RESTAURANT! read more

Restaurant Imperial - Dim Sum Near Me - Pointe-Claire, Quebec

Newish dim sum spot in Pointe-Claire. Super busy last Sunday with a line almost through the door by noon. The restaurant did a good job putting out the food, so our wait wasn't too bad and we were seated immediately at around 1045 am. The restaurant itself is a bit industrial with high ceilings and metal beams. However, they did a good job renovating the space with an impressive ceiling of Chinese umbrellas and a hanging screen divider with Chinese opera characters printed on them. You order digitally via your phone and QR code, which was convenient. I think they are a bit understaffed for the size of the restaurant as it was hard to wave down actual waitstaff for hot sauce, to-go containers, etc. Food-wise, it was good for Montreal. Probably the best out of the 3 places i've been to in Montreal (Tong Por and some other place). The shrimp rice rolls were good. All the staples like har gow, siu mai, char siu bao and fung zhao were all decent. The under-seasoned egg and pork congee was the only real disappointment of the meal. Anyways, we will probably return in the future. Definitely recommend arriving as early as possible. 10 am - ish seems like a good time on Sundays. read more

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Service was so good and fast. Delicious food. I wish there were photos to match the menu as there are a million choices. It is an open space and feels airy. read more

We love to come here for dim sum brunch with our family. When ever we come we are at least 10 people and they can always accomodate us as they have large round tables available. The restaurant is large but on the weekends dim sum does get pretty busy around 12 so I recommend coming when they open at 10. You also order from your phone which makes reordering easier since you don't have to wait for them to restart your tab. Highly recommend, best dim sum read more

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The service is very fast and the food is very good. Also the staff are very friendly and helpful.

Dim Sum here is pretty top notch for the West Island. They provide a menu ahead of time, and you can order dishes from your phone. The decor reminds me of a wedding reception, but it is clean and functional. read more

We came here for family dimsum. I was expecting mediocre and I was pleasantly surprised. The decor is, well, Asian-y. At least it's not gaudy. The food was quite decent. Our Chinese cuisine expectations in Montreal are pretty low being used to Toronto standards (Markham/Richmond Hill/Scarborough). I would come back here for convenience, that's for sure. Most of our relatives live within a short drive from here. No more downtown or hauling ourselves to the South Shore. Service was reasonable. Nothing extraordinary but nothing terrible to note. read more

Over an hour wait from when the app said it would be ready. Food was low quality. Sesame beef had questionable beef and the sauce was not good at all. Chow mein was only okay with some questionable chicken and pork. The shrimp were fine. Noodles in a separate container as they should be. Very poor experience and extremely over-priced, especially considering the wait. read more

July 9, 2023 - between 1:40-3pm Restaurant Imperial in Pointe Claire NO BUENO! We came at 1:40. First of all, their wifi doesnt work. We had to repeat our order 3x with their "QR code" order procedure. Finally it went through at 2:10. After more than 30 mins, we received fried calamari. Another 15mins passed, nothing came next. A server noticed, he called the waiter (quite older than the rest of the waiter), has reading glasses, took our order, speaks English and he went off to the kitchen. We were fine by then regardless of the wait, the waiter was ready to fix the problem and went off! 3 mins after, we were approached by not-so-cool-dude & rude! He's asian [Chinese (not sure), has highlights on his hair and wearing glasses]. He asked me for what was our order again and I told him that the other waiter already took them. He insisted to give the list of our order to him. My husband said that they should have it in the system first of all and we just finished explaining everything to the other waiter. The guy started to argue & told us he was there to help. He added, he can either walk away, or we let him help us. At this point, he could have just left us when we said that the other waiter already have our list of order. He even asked who's the waiter, I quoted "is he old or young", we said "the old one".... I can't believe he blurted "oh no no, give me your order, that old guy doesnt even understand English!!! OMGGG really, you are telling that to your own colleague?! During the conversation, he even mentioned that it is not his fault, "he is not the kitchen, he is not the cook, he is not the receptionist... This guy was ready to push everyone off the bus, to make him the "nice guy"! Dude, you work with these people, you dont need to put fingers on them, stop arguing, just fix the problem! My husband's voice sound irritated at this time and told him to talk to the waiter! He finally said yes, but instead of going to the kitchen, he went to the other table, spoke to another waiter and walked around Where is the sense that this guy was saying that he was there to "help us"? Shocked by what just happened, my husband and I were contemplating if we are staying or just leave. We felt very uncomfortable, disrespected and we agreed to leave. My husband went to the same receptionist who reserved us the table, she said yes, nodded, and we were off to go. The furious "not-so-cool-dude & rude" (take note: with glasses and highlighted on his Son Goku like hair) took another waiter he convinced to lean on his side, caught me at the door and said I have to pay for the fried calamari (i even heard he is calling the police ‍)! I dont argue with this nonsense, so I went to the cashier waited in line to pay. OMGGGGGG this son-goku guy stood by me still arguing, and telling me that my husband was the first one who argued . I was on the line ready to pay the $9 for the only dimsum that came after more than 30 minutes and he was obviously the one in the mood to argue ‍ I told him I dont have time for his argument, and I dont need to hear anything from him. Thank goodness, the person before me was done at the cashier was done. I paid the $9 they asked ‍ and left! In business, if there is a problem, you apologize and resolve. No need to argue, disrespect customer, blame anyone in your team and make yourself look good! It doesn't help!!! Definitely not going back and wont recommend Impérial Restaurant at 2315 Rte Transcanadienne, Point-Claire. Maybe service is not too bad overall (still giving benefit of the doubt) but definitely not going back IF THIS GUY STILL IN SERVICE and we are so disgusted the way he undermined his very own team instead of supporting them. HR of @imperialmontreal, check your staff. ***PS. Dirty Bathroom! read more

Restaurant Imperial - Dim Sum Near Me - Pointe-Claire, Quebec

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Pleasantly surprised and happy that the West Island now has spot we can go for Chinese dining and dim sum experience. We went Saturday at 5pm for an early dinner and was happy that parking was easy. The restaurant is beautiful and the staff were very nice and helpful. Service was efficient and quick. We ordered a a dinner combo for 4 that came with steamed salted chicken, ginger shallot lobster, Chinese broccoli, Peking style pork for 93$ and added a big tofu and seafood soup, siu mai and Cantonese chow mein. It was a lot of food for 3 adults and a child but we are happy to have left overs! The food arrived quickly and all was delicious. I'm still very loyal to my favorite Chinatown restaurant Mon Nan but I am happy to have an option in the West Island. We will return to try the dim sum experience read more

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Food poisoning, confirmed by multiple people that all ate with us. Sad and scary. Never again.

I went to this restaurant with my wife and my sister-in-law. I have been meaning to try it since there is a lack of good up-scale chinese restaurants in the West Island. I found a piece of plastic in the cumin beef we had ordered and my sister-in-law found hair in her food. So overall not a great experience and I would not be going back there again. read more

Finally a great authentic Chinese restaurant in the West Island for dim sum all day. The staff was very friendly. The restaurant is large, clean and lots of tables for big groups. We arrived at 10:45 AM on a Saturday morning. It was not busy but by 11:15 AM there was a line up. Ordering is quite easy - you use your phone as they have a barcode on your table takes you to the menu to order your food. They have a great selection of dim sum . We ordered Hargoa , Sumai, 3 types of dumpling's, shrimp noodles and spring rolls- Everything we ordered was fresh, hot and delicious. The food was delivered by a friendly staff on a cart. They even have a robot that delivers food to the table. The overall experience was great. We had read a lot of mix reviews but being a frequent Dim Sum junkie this is one the top 3 in Montreal. The cost for 9 dishes was $60. We will be back to try out dinner. It is worth the wait if you like Dim Sum and live on the West Island. read more

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The first time I heard about it was when I was in the middle of the day. Then I decided to give a try. The food is good but salty. Dim Sum are good and warm served rapidly with the personnel. Service is great and with a smile. The restaurant is vast in shopping malls with lots of of parking space. Give it a try! read more

first time here and loved this restaurant food was great. prices are reasonable service was good as well my fave new place to eat. read more

horrible place. stay away at all cost.... 1 hour wait for people with reservations while walk ins get seated right away.... , rude staff sub par food , treat you like shit when you ask a question , don't give this place your money ..... go to the Pearl and get treated like a human. read more

Went for lunch a few weeks ago. They instructed us to order via an app, so not the standard dim sum process. The restaurant is clean and you are eating on a nice table, no plastic bag table cloth here! Food arrived almost all at once, and was very good and had some of my favourite staples. I will certainly be back and very happy to have a quality dim sum place in the West Island. read more

The worst experience of a lifetime! I fully agree with John L. Please read this to the end. My son and wife wanted to try this brand new "dim sums" resto on the west island and we 4 of us went 4 with our 1.5 year old granddaughter, with great anticipation on a Friday evening. We were impressed by the looks: immense 2 rooms enough for large gatherings, conferences, company events. weddings etc., very high ceilings, chandeliers. And everything went downhill from there. My son kept gesturing to get some waiter's attention to our table but they looked and did not respond, while serving other tables who arrived later, first simply because many of the waiters spoke little French or English. Finally, we managed to order and started getting served "1.5 hour after arriving". With the meal, I asked for soya sauce and got a red "paste". I repeated gently to the waitress who only spoke Chinese "soya" and she shook her head meaning that is what that was! I later asked another waiter for water and guess what? Our table got 1 glass and I had to go to the bar to ask for water for all 4 (that is 1.5 hour after arriving)! I could not wait to get home to write a review about how disappointing that was but I could not! Guess why? Because an hour later, I want bent over a toilet and puking continuously for the next 48 hours. I only recovered on Monday morning in time to attend an important event. I strongly recommend avoiding this restaurant. I know that I will never step in there again. read more

The food was normal and the fried rice was the best one. The service was not good but was funny. The cleanliness was absolutely hortendons because everything was not clean. read more

completly garbage. The staff here have zero interest in serving you and only care about closing (1 hour before they close). arrived at 7:50 and the restaurant closes at 9. they tell you sorry kitchen closes soon we're not going to sit you. avoid this restaurant at all cost or prepare to be disappointed and talked down to. read more

très bon restaurant asiatique, le décor est très beau, ça fait trois fois que j'y vais et j'y retournerai. les dim sum ne traînent pas dans les chariots, tu les commandes et ils te les apportent. read more

We normally eat at Jardin Pekin on St Jean but decided to try this for a change. We should have stuck to our decades old tried and true Jardin Pekin, where we are always warmly greeted and the food is always excellent. The Imperial's ambiance is Ok but the staff certainly were not warm, except our waitress who was ok. They try to make the resto cozy but it's all concrete floors and weird seating. You can't escape the feeling of being in a warehouse which is essentially what it is. Although the portions were large, the beef dish was one of the worst I've had in a Chinese restaurant outside of a buffet. It was not properly "silked" to loosen the tendons and make it soft but was instead rubbery and some pieces were completely impossible to chew. The rest of the dishes were just ok. Nothing special but again reminded me of buffet fare. However the piece de resistance came after we had already paid the rather expensive bill ($80+ before tip for soup and 3 dishes!!), left a good tip (not the waitresses fault) and were leaving. A waiter came up to us and said "we didn't put one of the diet cokes on the bill" and expected to be paid. I shelled out change to him, but this was absolutely the nail in the coffin. How petty can you be? We had already paid the bill and he risked customers, (at a relativley new restaurant!!) not only not coming back but leaving a bad review and telling others about this experience for a diet coke that THEY had forgotten about?? There are far better places in the West Island, like what I mentioned above. Skip this one. read more

decor is pretty and that's it! would never go back nor recommend anyone to eat there! service is slow if it exists.dined there for three hours and left with receiving only half our ordered food.food arrived uncooked, and cool at best. very noisy! read more