I will never used this place again, first off they were supposed to be at my house at 9am they didn't make it there until 6:30pm. they sent a guy with 2 young kids. I told them multiple of times that the storage closed at 10pm. they get there the older guy only brought down one thing which was the bed that he took apart, the two kids barely did anything they kept complaining that it's hot and that they are tired. Me, my son and my sister took majority of the things down ourselves. things went downhill from there. they broke my 85' tv he dropped it 3 times, and his response was I'm sorry its heavy and I'm tired. the kids kept taking brakes and smoking vapes. we didn't make the storage in time, they set my things outside the storage and left. I had to come back at 5am to move my own things into the storage. i contacted them they refused to pay for my tv they wanted to give $57 dollars and I paid $1,300. they didn't care that the movers left me things outside so I basically paid to use the their truck. they are refusing to give me my money back they did not do the job and my tv was broke. this is my first time using movers and it was the worst experience I ever had In life. when you call them they act like you did something wrong, they do not care at all. read more

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Horrible horrible horrible!!!! Super unprofessional. They lie. Take your deposit money. Reschedule and then showed up two days later and decided on the spot that they didn't want to move our stuff. Do not use them!!!!!!! read more

Absolutely horrible. I had researched around and found them to be recommended, and their ICC record looked OK. And they are affiliated with a well known company--North American Van Lines, so we figured it would be good. Boy were things anything but OK. We hired them to move us, paid for 4 guys. I think it was about $130 hour. We had them come out for a written estimate (as just about everyone had suggested to do), and we also paid extra for a few thousand dollars of insurance coverage beyond the "required" 30 cents/pound. When they showed up, they had 2 guys and 2 17 year old kids. The 17 year old kids had obviously never moved before. The older guy was obviously training them at how to carry things. Despite their low productivity, we still would have been OK if they actually moved things successfully and without damage. As they carried things down the stairs, they managed to hit the furniture along the wall as they passed down every step. We didn't really concern ourselves with correcting them too much, as we had known we paid extra for the actual replacement value insurance. When all was said and done, just about every piece of "case good" furniture we have had some sort of damage on it (the sofa legs were broken off, all of our bookshelves had huge scratches on them, legs were wobbled off, etc). Our upholstered chairs had huge dirt stains on the back. The place we moved into was brand new. They got grease and dirt all over the brand new carpet from their dolly. We called to file our insurance claim and they sent some guy out who was going to fix things. We did let him fix some things, and he did an "OK" job. Other things, which were worth a lot of money, weren't going to be fixable by his fake touchup crayon markers. We asked to file an insurance claim. A few weeks went by and we heard nothing. We wrote several written letters and sent them to them. We then filed a complaint with the ICC. The ICC followed up. I attempted to file a dispute with my credit card company but they wouldn't let me. It was determined that the insurance we had paid a good $200 for was "invalid" because REO had not paid their insurance premium to the company that provides it. So there would be no insurance claim. outraged, we wanted a refund. They wouldn't give us a refund, and we had to fight just to get the amount we paid to them for insurance back. We kept writing to the ICC (the ICC is the state agency that regulates movers in Illinois--if they want they can pull their license or fine them, etc).. They were pretty much useless. The ICC kept writing letters to REO, to which they didn't respond. The ICC would then write us a letter saying "REO hasn't responded" ... Several months and several more letters written, and still nothing came of it. We eventually just kind of gave up as we had put hours and hours of work into getting it resolved and there was still nothing happening. I wouldn't recommend them to my worst enemy, if I had a worst enemy. Negative stars if I could. read more

Wish I could give them zero stars. This is my first review of any business, but I am so upset about their utter unprofessionalism, disorganization, and horrendous customer service that I was compelled to write my first review. Where do I start... The unprofessional manner in which they answer the phone. The fact that they don't actually send you a quote on your job unless you call to remind them. Guess they don't actually want your business. Or, that failed to show up on the day they promised to deliver packing boxes for us. How did we find out that they weren't coming? We called. Over 10 times until someone finally answered and said, oh, yeah, the guy that was supposed to deliver them didn't come in today "because of the weather." There was absolutely no issue with the weather that day. But more importantly, no one there thought enough us their clients to actually call us when they wouldn't be showing. And you will have to call over and over again to ever talk with anyone. And don't bother leaving a message. It won't be listened to and you won't be called back. It gets even better. When they finally did show up with the boxes they weren't permitted in the building because they failed to send in a certificate of insurance - as I had asked them to do a week earlier. For anyone who has ever handled an office relocation, you know that a COI is very standard requirement for moving in and out of most major office buildings. I called to ask them to send it right away and then waited.... Waited about 20 minutes and Anderson responded "oh, I won't have the COI until Monday." What?! Why wouldn't you have called me back to tell me that. Monday comes... I call to ask about the certificate. Turns out they don't have insurance. THEY DON'T HAVE INSURANCE! A moving company that doesn't have insurance. And therefore, with only 5 days before our office relocation, I have to find a new moving compnay. Anderson doesn't apologize, doesn't even acknowledge the horrible position they've left us in, and, in fact, acts as if its the insurance company's fault that they don't have insurance! They will give you a low quote (after you remind them to send it). But don't be fooled! It's not worth the frustration you will experience dealing with these people. Completely unreliable. Not something you look for in a moving company. read more

Wretched unprofessional Darryl and his girlfriend Della moved my things her boyfriend damaged my sofa broke my tv stand they argued curling the entire move which was an inside move. However had I known Della was his girlfriend I would have kicked them out sooner. Mr Hughes the owner is a darn liar he promised to clean my furniture and as today has not fulfilled his promise. I will never use these people ever again apparently he's not licensed and bonded like he says he is. read more

Worse moving company ever! No insurance! Inexperienced workers. Thieves and outright unprofessional. Stealing from the customer, breaking valuable furniture and inability to accommodate complete move. They should be forced out of business. read more

excellent family owned company, they have been in business since 1965 for a reason.. they know moving.. I have used them on everymove in the last 25 years... very reliable. read more

Horrible Experience**** I scheduled aove a week in advance. The day of the move after the movers were already late I called to confirm they were coming I was told that they had two trucks down and my move would need to be moved to 2 pm. Next I called at 1:30 and could not get any answer regarding my move. this was the worse experience I've ever had dealing with a moving company and would not recommend them to anyone. read more

You stole from me. You went into my dresser drawers and stole my phone and a few hand tools. You went through my under wear. How disgusting of you. Apparently you didn't know that a phone could be traced. So basically I paid you to move me and tipped you with stuff. I personally want to speak with the owner of this company. No dont higher them to move anything from you. They are complaining thieves. read more

The absolute worst, most unprofessional moving company it has ever been my misfortune to interact with. They are price gougers, unprofessional (return emails in the middle of the night), change terms and rates mid-stream, and claim as a rationale for their rates that they are a union shop. Don't move your dog's bed with this company. read more

I contacted the company based on a referral from a friend. I had household item that needed to stored for a short time. A call to REO Movers and Storage was the perfect solution. The company was accomodating and responsive for the very reasonable quote to the move of the household items to their storage facility. The movers arrived promptly on the day scheduled and were, very time efficient and effective. More important the REO Movers was customer responsive and the movers were respectful and professional. I highly recommend this company. read more

Just horrible. They send you three movers but two actually work. The non worker is nasty, condescending and fowl mouth. They take longer than necessary just to hustle you out if more money. Broke dishes, table etc. I would never use this service again. The owner is full of it also money hungry! read more

Reo Movers is terrible check BBB rating before using this company I used this company a few months ago the movers broke my expensive curio and did not pay for it they are uninsured when I spoke with the owner he promised that he would take care of it well it's five months later and the situation has not been rectified if you value you priceless items don't use this company read more

For future reference to all those planning on moving: DO NOT, I REPEAT DO NOT GIVE THIS COMPANY (REO) YOUR BUSINESS!!! Today, on one of the coldest snowy days of the year, they took my mother thru HELL. Her appointment to move (scheduled wks ago) was scheduled for this morning at 9am, with a 4-man team. NO ONE showed up for at least FOUR HOURS!!! When Mom finally got to speak to someone (my guess is the owner or manager) he was apologetic and told her the excuse for the 4-hour wait was that there was a "shortage of movers" today. What the hell? Someone dropped the ball. Big time. Whether this was a scheduling conflict or otherwise, this inconvenienced my mother as well as a group of others who came out to help. What's worse, is that she received a parking ticket waiting on the movers. Plus, the movers that did arrive weren't the original guys scheduled for this job, but these guys were pulled from other jobs JUST completed... and after the move was finally complete (after 3 MORE hrs later), the owner/manager didn't even offer my mother a discount or credit of any type. Evidently, REO just cares about the customers' money, not the customers themselves. Word to the wise: regardless of how many years they've been in business, REO is obviously unorganized, poorly mismanaged and ruthless. The so-called management are nothing but cold-hearted bastards!!!! read more

Upon unpacking I noticed that the glass in one of my paintings was broken. Other than that the movers were very professional and prompt. The placed all of our belongings in what ever room we desired. The move took 9 hours in total but went very smooth. read more

Awful experience. I was given about 20 boxes for $25 so that I could begin packing. The boxes were used and not as large as I'd like. On the day of move, I was scheduled at 11 a.m. No one showed up until 2 p.m. I had reserved a 11-1 move-out from my residence. It was really for exclusive use of the elevator. The movers did not finish until 5 p.m. and by that time. I could not move into my new residence b/c of the late time. This was a Saturday, so my belongings stayed on a truck for 2 nights. The movers worked fast enough and had a system. On Monday, I had to call the company to remind them of my situation. The owner knocked off $100. It was terrible. In the end, my items were moved in. Again, the workers moved swiftly, systematically, quietly; nothing broken or missing. It was all awkward b/c I did not want to pay them all the money agreed. I had to speak w/ the owner on the phone and negotiate a price. read more

Not Professional! Two movers came in a car, were paid to bring in a refrigerator from the garage and remove one, inside the home. They soiled our carpet, dented the door and left the refrig. I called, it took 3 days for them to come and remove it, out of our yard. Still no response in regard to the damage that was caused. read more