I had good experience of buying solar parts from Renvu. The warehouse is at Bay Area, so I could come there to pickup the parts. Another thing is the price was better than other places that I looked on internet. I will come back again when I need. read more

BE CAREFUL!! Renvu definitely did not provide me with the great experience I was met with elsewhere. So... hopefully they are more timely and transparent with you. My experience is this: I purchased a Sol Ark 15k for $5609.49 expecting a delivery near the 3rd to 4th week of November. They did NOT send the equipment and I requested a refund as they gave me several excuses about issues with getting the equipment to the carrier (listed as UPS). They did refund me but it took them a month to do so. And it only happened after I reminded them that they still had not processed my refund. So yeah. Not the end of the world, but it was still a frustrating headache... the other company I purchased my Sol Ark 15k from, Renewable Outdoors, was much more streamlined and gave me timely updates. They were also transparent and I did not have to constantly reach out to them. I was definitely frustrated with RENVU, but I guess it's not the end of the world and at least I got my refund. Hopefully your experience is better than mine was. read more

RENVU Solar Equipment Distribution - Listed 2nd address shows a different company - Solar Installation Near Me - Mountain View, California

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I ordered a transfer switch on October 31st with the delivery date of November 7th today is November 14th I cannot get any answers out of this company or tracking numbers just excuses. Now they are not even responding to emails or phone calls so I must assume it is a scam. read more

I have did several projects with RENVU design and material packages because they generally have the best pricing when they run a special. Their online configurator makes things pretty easy to spec and order a complete system. Also the engineering packages were good enough for our picky county engineer and inspector. The orders were always accurate and arrived on time. The last order was damaged in shipment and 6 panels out of 20 were shattered. The damage was not obvious during unloading and finally discovered 3 weeks after delivery, well beyond their 48hr reporting policy. Nevertheless a manager at RENVU approved the free replacement after sending pictures. Communications was great and the panels showed up a week later. I would recommend them without hesitation. read more

Renvu was great in answering questions and helping with the order, and I appreciate the engineers who spend time explaining technical details. The payment process is archaic (asking to fill forms etc) like it is the 80s. The disappointment is around the post purchase. One of the panels was damaged and they outright blame customers for not doing the "inspection" at the pickup/delivery. These things weigh gazzilan pounds, and there are many pieces. It is hard to inspect every piece. Immediate reporting of the damage is of no help. You are basically screwed once you leave the dock. Moreover, many types of faults cannot can visually inspected, they can only discovered after rigorous testing. They are very particular about making payments that are not easily reversible (like direct deposit, wire transfer etc). It is as if they plan ahead for an imminent customer conflict. Thankfully I paid using credit card with the extra 3% added with the hope that credit card company can intervene. Do not do business with this company unless you have the time and patience to deal with conflicts/dissatisfaction. Order online from other companies that have solid customer support. read more

RENVU Solar Equipment Distribution - Damaged panel piled in the middle of the a big stack of panels. - Solar Installation Near Me - Mountain View, California

For the most part they were OK. My Sales engineer (Gwen) was responsive and helpful, and I don't think she could have done a better job. I might suggest that you make it explicitly clear that the customer should inspect each and every panel for damage immediately if they want the shipping companies to be accountable for damage that they caused. That said, I have 2 problems with Renvu. 1. We contracted them to do our solar permit package, and for one it took forever, and for 2, their engineers obviously weren't even really looking at the comments from the city engineers forcing me to get intimately involved in the details and basically hand feed them what the city was asking for instead of them taking the initiative to ferret out the details themselves. 2. It took a few months after delivery to begin installation, and we didn't want to unpack the full pallets of panels until they were craned onto the roof. Once the pallets were up there, we found 2 panels that had been broken by a forklift sticking a fork through the side of the box. Alerting Renvu to this, and they basically said, well...you waited too long, so tough. read more

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As as installer, I purchase inverters from Renvu. Only first order was shipped within 2 days of receiving payment. It took more than a week to ship for the next two orders and for current order, 7 days are gone since payment was made but inverters never left ther warehouse. Their sales Engineer, Kyle Peace, is unprofessional and doesn't provide good customer service. He had many excuses saying new crew is the reason for the delay. However, there is no phone number to contact individuals or the no one pick up the call when you call 1800 number. Renvu is unprofessional and customer service is non-existent. Please stay away from this company. read more

No problems with a small order of 12 microinverters. Ordered on Monday and delivered Sat, no issues and good communication. Thanks.

Six months ago I started planning a solar system for our new house in Arizona. After talking to a couple of wholesalers, I decided to go on this trip with Renvu. I am an engineer/scientist but have no solar installation background whatsoever. Since I got quotes from the bigger turn-key solar outfitters for almost three times the price, I wanted to go all the way by myself with the installation. Our electrician just did the grid tie-in to be safe. Roque from Renvu was incredibly helpful and responsive. I particularly appreciate that he didn't give me any "sales BS" but rather answered my questions carefully and got additional information from his team if needed. We had dozens of conversations to size the system just right and to optimize the cost and the return, tailored to all the constraints of city approvals, APS power company approvals, house power service amperage, and our usage, and then about installation details and electrical connections. The overall cost of the system in the end came out barely above $1k per kW DC (22.3 kW). This is a huge system and I personally tightened every nut and bolt. The most difficult thing was to get the panels on the roof but with some thinking and a small electric winch it worked. Renvu provided the PE stamped plans for permits and approvals and sent me everything I needed to Arizona, from roof mounting hardware to the grid disconnects. Other difficulties included shipping damage (a forklift at UPS poking through some panels) which again was handled quickly and efficiently by Renvu. Overall, it was definitely not an easy undertaking but Renvu exceeded my expectations up to the moment when I finally flipped the switch this week and started enjoying my own power and carbon offsets. read more

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Renvu is a very untrustworthy and deviously deceitful company. We had a seriously bad experience. There are plenty of other solar companies to choose. I would highly recommend avoiding at all cost. Renvu cost me plenty. Paul read more

My son used Renvu to supply the equipment and drawings for his solar installation a few months ago, so I went to them for my project starting a couple of month later. They did a good job in designing the system and providing a bill of materials for the system. When I placed the order, they did not inform me that the solar panels were in U.S. Customs hold and strung me out for a couple of months until I discovered the hold, so I switched to panels I had available and cancelled a good part of the order. They have been terrible in refunding the money I paid them for the panels. Two weeks of trying to get the refund have resulted in only a couple of "We are going to mail the check soon." So great sales, good products, good engineering and really poor accounting which resulted in he 3 stars. read more

I receive two shipments one UPS that went to a wrong address, had to chase it down and was luck to get it part two went to the wrong shipping address XPO their freight carrier never called me to pick it up and went to the wrong place? now I am waiting on the Inverter 3 weeks later and can get no response. not sure what is going on, I am sure they will blame Covid? read more

Renvu was recommended to me, they were the cheapest as they had a special promo, and there customer service were good at helping me find the right equipment. I deposited a check to there account at Chase Bank 9/30/16 at 3pm, the check cleared 10/3/16. It is now Sunday 10/9/16 and I have only received: Enphase trunk cable 1 each, grounding wire 1 each, Enphase communicator 1 each, and Quickmount conduit penetration kit 1 each. I took time off work for this project which is now wasted as I can't start my project without the bulk of my order obviously. I was initially told I would receive everything by 10/6/16, then I was told by 10/7/16, then I was told IF I receive a tracking number it will come on 10/10/16 but I did not receive that infamous tracking number. I was told the reason was there really busy right now. Renvu uses UPS to send items from OUT of CA and XPO truck delivery service from CA as I'm in CA, so items don't come all at once. I received a UPS tracking #1Z871E360378932755 for roof hooks, but when I check with UPS it shows 7 packages were sent to Aptos CA (I don't live in that fancy city). Since I had time doing nothing on my time off work, I found out Renvu and pretty much all these consumer solar suppliers (except Platt) are just middle men that don't have any product and drop ship everything. read more

Did a DIY solar project on my home and was supplied by Renvu. I found them very good to work with both when things were going smoothly as well as when I ran into problems. Particularly good we're Ian Farneth and Roque Ortiz from the sales department, They were prompt with their replies and helpful during the many times I had questions or problems. read more

I had the pleasure of working with Ian at RENVU. He was always timely & helped me problem solve any issues I had. These guys were a pleasure to work with! Thanks RENVU! read more

I Did a lot of research be fore placing my Orders with RENVU. They have the best prices hands down! They have a very knowledgeable staff and are always eager to answer any questions. IAN and MICHELE were great with everything from placing my orders to keeping me updated when my shipments were on their way. Ian was very helpful straightening out a shipping issue and I was very thankful for that. I would Highly recommend Renvu Solar for any of your solar needs. Best selection Best prices and Best Staff !!! read more

I wanted to add an additional solar array to my house. I spent a lot of time researching products and suppliers and found Renvu to have the best prices for what I wanted and provided very useful information which listed everything I would need for the installation. After obtaining local permits and power company approval, I ordered the system. The parts arrived quickly and other than not including the end clamps to secure the panels, all was good. Customer service was great and sent the end clamps right away. 2 days to install on roof and I've added 50% more power to my system for a fraction of the cost of my original array. In the past 6 years since my original install, prices have significantly fallen and the technology had greatly improved. This was a DIY project (with help from an electrician friend) and I found Renvu to be a responsive and helpful solar supplier. They have great prices and a large selection of brands. No complaints! read more

RENVU Solar Equipment Distribution - Solar Installation Near Me - Mountain View, California

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I have to be careful not to make a libelous comment about RENVU but will share that I had a awful experience where they dropped the ball and couldn't deliver. read more

After posting a review I was emailed by a Renvu manager. She apologized for the delays and miscommunication as management rejected the purchase order due to receiving larger opportunities. I expressed my appreciation for the response and pointed out where they might improve their customer service in the future. Since purchase orders are sent and invoices are received prior to Renvu management approval, this could ultimately lead to a breech of contract if the order is not fulfilled. Keep in mind, these premature purchase orders are for the procurement of items RENVU employees sought out for purchase. We have never contacted Renvu to purchase or list any items since we donate or sell unused equipment ourselves. While offering to list our item was a nice gesture, it was only offered after posting a review and lacks resolve to the real issue. To clarify, this has nothing to do with a silly equipment sale but rather a lack of integrity and costumer service from Renvu. The impression left by this company would have been much different had the rep simply reached out to communicate the error in a timely manner so we could reverse the invoice and move the equipment elsewhere. Instead, we sent multiple follow-up emails waiting for a response to hold up our end of the agreement as promised. At the end of the day, this was a beach of contract under the Uniform Commercial Code and we only ask that Renvu adjust their procurement process in order to avoid a miscommunication with others in the future. I don't believe this is an unreasonable request or one that merits a condescending response. A simple apology and proposed effort to do better in the future would create a more positive outlook on your company. read more

Jim Nichols Jun 10, 6:22 AM PDT A warning to buyers...I talked with your liar salesmen Ian Mccluski to order 4 panels and 2 controllers. on your web site, you show a morning pro star ps-25 with lCD readout but then decided to go with a morning star PS-30....with LCD readout....how ever when I rec. the 2 products I rec 2 Morning star ps-30 without the LCD readout which I was informed by the manufacturer this item was obsolete because they only sell a PS-30M with the LCD readout...apparently the two units I received was Renvu old stock and It was shipped to me to eliminate the obsolete product...."Its called bait and switch" and I was suckered by your company sales person who claims if I send them back with more money they will upgrade with the units I was suppose to receive.. NO I will no longer trust your company and will do all I can to expose you to others for your dishonesty.. "Fool me once shame on you but fool me twice shame on me"....ps I lost the two customers for this sale because I was unable to produce... sorry I ever trusted your company of liar salesmen! nicktv@sti.net read more

With the internet you can shop anywhere but I shop here! I've been installing Solar since 2010 but I am definitely a small time business. I have spent many many hours looking for the best supplier. When I found Renvu a couple of years ago I was very happy. The savings was considerable and they always email me back quickly when I need them. What more could you want? Sure... things don't always go perfect but for me the one time it didn't they did what they could and substituted a superior product to keep things moving, so I would definitely recommend them. read more

I have been purchasing from RENVU for a couple of years. I have found their prices to be the lowest and I have checked with several nationwide distributors. There is more to a company than prices and I have had no problem with their services. read more

I went in with two other homeowners to make a bigger order to get better pricing and at first we were really happy with Renvu's prices. Once we ordered thats when the trouble started. We live about 4 hours north of Mt View in Ca.. We asked to have everything delivered in one shipment as it was a large order( three houses solar systems) and we wanted to have a forklift available to unload the truck. Ian our salesman said they could probably do it in two shipments. We figured that would be ok as where we were having everything delivered was where we thought it would be easiest for the truck to turn around and also to divide up our order. We settled on my inlaws home who are 73 years old as their house had what we were looking for, ease of access and a forklift available. We decided when our shipment came we would take time off work and split up our order. The orders started trickling in one box a day that was a real pain for my 73 year old in laws. Almost one month after our payment we finally received what we thought was our entire order. We were wrong, things were still things missing. When I installed my system most of my system was there. The only thing I was missing were the stickers that go on your electrical panels and conduit and some seals for the trunk cable. I called on Wed. 11/9/16 to order and told Ian that I was waiting for the stickers and seals so I could get my final inspection. I was worried about not finishing my system and getting all inspections in 2016 to get the most on the federal rebate as Thanksgiving and Christmas are coming and people will be going on vacation. Again I am only about 4 hours north of Renvu. Ian told me he would get them right out and I should receive them on Fri. 11/11/16. When I didnt receive them on Fri. I called again and talked to Scott who told me they still had not even been sent but assured me he would get them out and email me a tracking number. So I did get a tracking number on 11/11/16 but it turns out they sent only the seals and NOT the stickers (that you have to have for inspection). Here it is Mon.11/14/16 and they are telling me the stickers MAY ship sometime soon. I sent my wife to another rival solar distributor here in town today and bought the stickers locally. I'm having my final inspection tomorrow with NO thanks to Renvu. At first we were recommending Renvu to everyone, now in retrospect I would tell anyone thinking about going solar. THE BEST PRICES MAY NOT BE THE BEST DEAL. We would NOT recommend RENVU any more, Go somewhwere else. read more