Best pool service across all surrounding towns, hands down! Friendly, knowledgeable, efficient, and…read moresuper helpful. (We used a different company in a neighboring town for years and although they did the job, dealing with them was super stressful 85% of the time.) We were so thrilled to find Pools and Cues, and would give them 10 Stars if we could! We had a lot of questions when we went in and they went above and beyond explaining things, gave us printed information, and wrote things down for us. They always fit our seasonal pool openings and closings into their busy schedule with a smile. They're easy to communicate with and they make it easy and effortless to pay them, which is a big deal if you're busy and want less complications in your life. We wish all local businesses could operate this smoothly. If you're looking for pool service, this is the place. They are exceptional.

I have done business with this company for the past two years, bringing water samples in and…read morepurchasing chemicals, and even a robotic vacuum last summer which cost hundreds of dollars. I had them come on 2 occasions last summer to help with a service need, both times was changed 90.00 and the problem wasn't fixed. In October I paid them to close my pool and heater. During this process they damaged a part of the heater. When I went to have them open the pool this spring I found the pool damaged due to the pool not being closed properly. I have asked them to take responsibility and they refused. I didn't keep a copy of the bill to close the pool, however I have 6 adults who were here to witness them coming. I would not trust them to do anything with my pool in the future.

Clearwater is the 3rd company we went with after purchasing a house with a pool 3 years ago. The…read morefirst company never showed repeatedly for appts and the 2nd was impossible to get anyone to answer the phone. Clearwater shows up when they say they are going to and gets the job done. Their prices are reasonable and are very honest when we need something done or if we can go a bit longer before having a repair done to the pool. We will use them for as long as we live here.

I tried two different pool companies in the recent past. They were great folks but just not…read morereliable. Finally I met Steve when I was pumping gas at Cumberland Farms. He sent out his guys the next days to repair a problem I had with the pool. It turned out I had a more extensive problem. They came back just a few days later, did a pressure test and isolated the leaks. That same day the owner Steve, his brother Gary, and worker Marco cut our concrete patio with a diamond saw, jack hammered the material and fixed the leak in short order. These guys are great! I'm very meticulous and super picky. They not only fixed my problems, but cleaned up and then poured new concrete to repair our decking. This is the only company I will use in the future.

They promised to get my pool up in running within 2 weeks told me they would be back on Monday…read more Well Monday came and went and I haven't seen them since.I would NOT recommend them!

Farrell Pool Service helped us with a renovation of our pool in Wayland two seasons ago (2021)…read more New stairs, new vinyl liner, switched to salt water chlorination, renovated our plumbing and skimmers, added a Polaris automatic pool cleaner. Everything has turned out GREAT. The team was very professional and easy to work with. If you need work on your pool, these are the guys to call for sure.

Approximately four years ago, B&L installed a large pool in my backyard. Last month, I observed an…read moreanomaly in the readings of my pool junction box. I brought a water sample to their Uxbridge store and spoke with Nick, who explained how to reset the equipment. After resetting, I emailed Nick to provide the results. He requested an appointment for a technician to inspect the equipment. A technician visited my house and spent approximately 30 minutes on the equipment before departing. I did not receive any phone calls, texts, or emails with a diagnosis. The following day, the technician returned without our knowledge and spent another 30 minutes in the backyard before leaving. Once again, no information was provided about the work performed or the reason for his return. The following day, I received an email containing an invoice for $1,300.00 for the replacement of parts. This replacement was carried out without my knowledge or consent. I contacted the store and spoke with Nick, who appeared to be unaware of the situation. His supervisor, Eliye, was summoned to address my concerns. Surprisingly, when I expressed my frustration regarding being billed $1,300.00 for work without my approval, Eliye responded that he would return to my property and install the damaged component, necessitating that I pay for the service call. During our phone conversation, I maintained that this was not an appropriate business conduct, and that B&L pools had never taken the time to comprehend my frustration. They continued to make excuses for their actions, claiming that they had been doing this for years and that I was the first person to disagree. As a licensed general contractor in Massachusetts with over two decades of experience, I firmly believe that neither I nor my contractors should visit clients' homes to perform repairs without their knowledge or consent. This practice is not only unethical but also detrimental to the reputation of any business. I strongly advise against using this company's services, as such actions have resulted in financial losses, time wastage, and frustration for me. It is evident that profit is their primary objective, disregarding the importance of building trust and maintaining positive relationships with clients.

We had our pool installed 2 yrs ago and the process was easy. No pressure sales and they took care…read moreof everything. I recommend to add the spa with your pool as you will love it! Professional and courteous. They came recommended and I know 6 others who all had their pool installed with b &l , now another 3 friends will too! Wonderful company and great people to do business with.

We are completely happy with our experience…read more Mike and his team recently replaced our gutters and re-roofed our entire house in Ashland, including all new plywood sheathing -- and even more recently, they installed the plywood, flashing, roofing, and gutters for our DIY 15x30-ft addition. Mike was clear about what would get done and how much it would cost -- and he and his team delivered excellent quality results without a scrap of waste on the ground when they were done -- all at a fair price.

This local roofing & gutter company - 'A1 Roofing & Gutters' - couldn't have been more helpful…read more Called Monday morning and they came out Tuesday @ 8AM - took care of my downspout situation. Thanks Mike - great customer service. Matt & Caleb were very professional and polite. Wouldn't hesitate to call them again.

BEAUTIFUL SELECTION BUT UNPROFESSIONAL FABRICATION AND OVERSIGHT…read moreThe Selection & Initial Sales Experience: This shop easily has the best selection of remnants and slabs in the immediate area. I found a beautiful marble remnant that I loved. Initially, the salesperson was very helpful and proactive, even taking the time to mark the specific cuts with blue tape to ensure we were on the same page. The Process & Delays: Unfortunately, the experience broke down during the fabrication phase. I was given a specific day for pickup, but the pieces weren't ready when I arrived. This went on for several days. Quality Control & Fabrication Issues: When the pieces were finally "finished," I'm glad I inspected them. The work was unprofessional: * The "eased edge" was very uneven. * The corners were chipped and not cut straight, and the bottom edges remained rough and uneven. At this point, the salesperson was no longer helpful or even involved. I ended up in the back of the shop personally dealing with the fabricator, trying to see if the errors could be fixed. As they worked on the stone, the quality didn't improve. It felt like I was being asked to supervise the work, which shouldn't be the customer's job. There was no internal quality control or professional assessment of the pieces before they were handed to me. The Conclusion: The shop eventually admitted they couldn't meet the required professional standard and issued a full refund, claiming the stone was too difficult to cut (despite it being a marble remnant from their own yard). However, given the uneven edges and lack of oversight, it felt more like a lack of technical execution and professional management. It's a shame because the material is excellent, but the fabrication process was a major disappointment - and now I have to drive to places much further away to look for a suitable stone for my still unfinished project. This area really needs a store with a great selection and expert fabricators.

Olympia marble is a great family owned business. Very knowledgeable and helpful. I've read some of…read morethese reviews and I have to say I did not experience any problems. I went in for a bathroom redo, counters and tile a few thresholds and it all came out beautifully! No hassle's. Yes they wanted a deposit but that's normal in any business. I recommend Olympia Marble and Granite to everyone.

Crystal Pool and Spa has been my pool store since we bought our home with pool in 1996. The owners…read moretruly care about pool maintenance and helping to fix any problems or issues you may have. The guys out servicing the pools know what they're doing and are patient and knowledgeable if you have questions. For 28 seasons I have trusted and relied on Crystal for all my pool needs and am very happy with them.

Great, well stocked, well staffed, pool supply store. I've dealt with Crystal Pools for over 20…read moreyears and just love their service and selection of products. They work hard to help get your pool right and have a very sophisticated water analyzer now that tells you everything and in just minutes. Thanks Crystal Pools!

$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Heritage pools was the only pool company willing to finish our pool when another pool company just…read morestopped answering calls for 5 months. Heritage pools was prompt, they came out when they said they would, informative. We only go to Heritage pools for anything we need for our beautiful pool. They open and close our pool every year.