I scheduled an early appointment either Labcorp at 6:45 to find out what my blood type is. When I…read morearrived at the lab, the waiting area was full and it was a challenge to find an available seat but since I was alone, i was able to get a seat. It turns out that the office only had one receptionist and one phlebotomist at the time I visited; Tracy, sole phlebotomist, did her best despite the staff shortage. So, PRO-TIP: schedule an appointment on-line because even with a room full of people, I only waited less than 20 minutes. My lab visit great, my appointment was useful and the service was friendly and professional. Overall, it was a good visit.

I was in & out within 30 minutes - NO APPOINTMENT…read more 26 Sep 2025; I arrived at 1120, the entire room was filled with people waiting, all 15 chairs + several people standing. It doesn't get any better than this

I would like to recognize Mandy at Quest Diagnostics, located at 343 Elm Street, Suite 309, Reno,…read moreNV, for her exceptional care and professionalism. Mandy is warm, caring, and truly outstanding at her job. From the moment I arrived, she made me feel comfortable and at ease. She is highly skilled, confident, and knowledgeable, and it is clear that she genuinely cares about her patients. What could have been an ordinary appointment became a positive experience because of her kindness and expertise. Mandy is simply the best. Quest Diagnostics is fortunate to have someone so dedicated and compassionate on their team. Warm regards,Michelle

I came in for a walk-in at Quest Diagnostics because there weren't many afternoon slots available…read moreon their app. I checked in and waited, then a lady came out and said their last walk-in accepted is at 3:10pm and I was there before that time! There were no signs posted anywhere stating that they stop accepting walk-ins early or that they close check-ins at 2pm. The staff member who came out (a white lady) was rude and unprofessional, speaking dismissively to customers waiting in line. Here's the funny part... while I was writing this review, Yelp says they close in 42 minutes, and my phone time was 3:18pm. Seriously? Is this a joke? Who's managing this location?

LabCorp's staff was incredibly kind during my visit. Everyone I interacted with was patient,…read morehardworking, and genuinely caring. Their dedication helps all of us take deep care of ourselves, and I'm grateful for the support they provide. We truly couldn't do this without their services. Warm regards, Michelle

Worst experience this time around. Note: best service will be rendered if you physically have the…read morelab order paper in hand. Renown's electronic orders do not communicate with labcorp's technology. The frustration was increased by my emailing the documents to labcorp on my tiny phone screen, only to find that the folks at the desk could not find the physician's NPI. This resulted in my having to drive to my PCPs office and a 15 min draw turned into a 2 hour lunch break and me being frustrated and angry. Will keep this in mind for future draws and a last minute lab draw now being scheduled at renown due to not having proper documentation.

5 stars! I've had such a consistently great experience at this Labcorp location on Ralston…read more Check-in is quick and easy, and the woman who has worked here for years is absolutely wonderful, friendly, professional, and always makes the process feel stress-free. The office is clean, and I really appreciate the extended waiting area because it gives everyone a little more space and privacy. It's located on the second floor with both elevator and stair access, so it's easy to get to. Clean, efficient, comfortable, and genuinely pleasant staff. Definitely a 5-star Labcorp location!

Receptionist guy was loud and very rude And Disrespectful…read more I walked out I never have been that insulted before. This guy should not be working the front desk of anyplace if can't say Hello May I help you. Don't just bark orders at everyone. I went to mill st and was completely different experience they greeted everyone and were very respectful. I will never go back to the mill st office again . Hopefully next time I will get the Dr office to use renown labs.

I was able to walk-on with my doctor's orders, and see a technician in less than twenty minutes…read more I've waited longer for appointments in some places. I've gone to this location several times. Staff was friendly and were helping patrons use the self-check in kiosk.

Good staff, good location, but much too busy and not enough parking. Whoever designed this facility…read morehad no idea how busy it gets. Also, they use a kiosk for checkin that's very poorly designed - takes too long to enter information, even if you're already in their system. Also, you're in the same waiting room as contagious sick people. I cannot recommend this service location. There are many others.

Not a good start. I had a 9:30 am appointment and got here 9:15. Am. No one at the counter, so I…read moresit and wait. Finally after 10 minutes, someone came out to call a patient. I jump to the counter and ask if I could check in. She pointed to a little screen on the far side of room. Then walked away. There is no sign or any indication that I had to check in electronically. When I arrived, there were 6 people in the waiting room. Now 25 min later, there were 5 people. More people came in at 9:45 am. I can see why they have a low star rating. Not about customer service here. Aetna requirements to lower insurance is to have a Wellness check and Aetna made the appointment for me. They Definitely should not use this office again. Now 9 people in waiting room. Only one guy called back and he left already. I was called back before quite a few of the other people waiting. Probably because I had an appointment as they do take walk-ins. After I was called back, I saw they were only two workers. One of the girls said she was going on break, and left the office. Teresa was the phlebotomists and it did take her quite a while to enter in all my information. But was originally a one star review, got bumped up because she was very good at her job. I understand that there Was no time for pleasantries. She said Fridays they are usually really busy. But she was pleasant enough as well as. I give Teresa five stars. I didn't even feel that needle she inserted to take five blood test tubes. For the wellness check she had to get my blood pressure, waist measurements etc. once all of my information was put in, she was very efficient. Definitely a professional. As for the post Covid work shortage, maybe that has hit this place, however, i'm sure they could handle more office work. I don't know, it just seems that the faster they get people through, the more people they can have, the more money etc.... Anyway. Hopefully I don't have to come back here.

This location is awful. I missed my appt by 5 minutes,…read morepartly because I couldn't find it. The sign near the entrance of the building is collapsed and you can't see the suite number. So I had to walk up and down the halls of the first, second, and finally third floor before finding it. There is no one working at the desk. There's a tablet in the corner, which I didn't see at first. By the time I checked in, I was late. I added my name as a stand by. The only chance you have to talk to a live person is when the phlebotomists come out to call the next person, and they make it obvious they're not interested in helping. After 45 minutes, I left...with no blood draw. Quest, do better!!

Came here and they were closed even though the hours posted said they should have been open…read more. However, once I was able to come in, service was nice and fast, no further complaints. Only one person was working here.

So pleased this location of Lab Corps is now open again. It's right in my neighborhood and opens at…read more7 AM. This morning there was no waiting. I was in and out for blood work within five minutes The phlebotomist is also very friendly and an expert in her job. Only took one try to get the right vein for three vials of blood drawn. 5+ stars today and I hope this place remains open because of the easy access, plenty of parking, and competent staff.

Parking is pretty easy in the shopping center lot. Location is more convenient that downtown, in my…read moreopinion. Kiosk (no contact) check-in on arrival (have your ID ready). Definitely nice to make an appointment in advance online, but unlike most centers I've gone to previously, this one was running behind, and my name was called about 10-15 minutes after my appointment time. The waiting room was a bit depressing. I highly recommend the option to wait in your car when you check in. I would have done that, but I didn't realize the wait time would be so long with an appointment. The room where the blood draw is taken had loud machines running, which was a little unexpected. The technician was nice, and the needle poke was quick, but the blood draw itself was uncomfortable. I had hydrated and the whole process was very quick, but as soon as the needle was out, my arm hurt more than usual and I had immediate bruising in the area, again unusual. Not the best experience overall, but not the worst either. TIP: If you want an early morning appointment (especially if you're fasting), make your appointment at least a week in advance.

I went to Quest Diagnostics yesterday to provide a sample and was shocked by the condition of the…read morepatient bathroom. There were no paper towels and, even more concerning, no soap available to wash my hands. This is a healthcare facility where patients are providing urine and other specimens. Basic handwashing supplies should be non-negotiable. The absence of soap in a restroom used by patients raises serious sanitation and infection-control concerns. I expect much better hygiene standards from a medical laboratory. This needs to be addressed immediately and procedures should be in place to ensure patient restrooms are routinely checked and properly stocked.

The staff at this location are all very nice and do the best they can. Every blood draw has been…read morepainless. If you are in a wheelchair don't come to this location. It is very difficult and dangerous to navigate from a wheelchair.

I needed some lab work done that did not allow me to know what specific day I needed to get my…read moreblood drawn, so I decided to do a walk in here at Renown's Lab location on Sierra Rose. Upon entering, there were about 4-5 people ahead of me with appointments, so obviously those people were seen first and then several people came in after right after me. Ultimately, I was in and out within 25 minutes, which I felt very reasonable considering I walked in without an appointment and several people ahead of me. I found this location to be very convenient and the staff quick and friendly.

this is the best labs for people with no insurance, paid under $400 for 9 tests, quality of care…read morewas top tier. The front desk attendant was extremely helpful & did my draw perfectly. most amazing experience!

Pretty simple process! Came in for some blood work. The guy working the front desk was a rock star…read more He was also the phlebotomist and also the one to fill everything out and ship it off. Very knowledagble and a one man show. Seemed a little busy to just have one employee though. During my visit there was one person before me, myself, and two people waiting after me so it did take a while. Not sure if it's that busy every day but if it is, I think they would benefit having another employee working. Other than that, great experience!