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    Renown Lab Services - Robb

    4.6 (8 reviews)
    Open 6:00 am - 4:00 pm
    Updated 1 week ago

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    29 days ago

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    Kelly R.

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    8 months ago

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    Kelly R.

    Helpful 1
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    8 months ago

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    Kelly R.

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    5 years ago

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    Julie D.

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    2 years ago

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    5 years ago

    The staff is nice, the place is clean and organized. They're usually not that busy either. This is my favorite lab to go to.

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    Julie D.

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    4 years ago

    The staff kind, efficient, and professional. Could not have asked for better service. God bless all our health care workers.

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    5 years ago

    Outstanding customer service at Renown lab services Robb drive by Stephanie!!!! Thank you so much!

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    Labcorp - 890 Mill Street building exterior; LabCorp is the 1st door by the entrance

    Labcorp

    2.3(59 reviews)
    4.5 mi

    I had labs done last Saturday and my go-to place has always been the LabCorp on Mill Street…read more PRO-TIP: as soon as you find out you need lab work, go on-line make an appointment but act fast because the time slot gets snatched up quickly. LabCorp takes appointments (I'm not too sure about QuestDiagnostics). I arrived at the facility shortly before my 9:45 appointment time, leaving enough time to check-in at the kiosk and with the receptionist. The waiting area was full of people; it was standing room only. But fifteen minutes later, the phlebotomist calls me in to the office, draws my blood and I'm on my merry way! Appointments rule! The staff were pretty friendly and they tried to be as accommodating as possible. I do have a critique about the seating arrangement; I don't know why all the chairs were bunched up in the middle of the room instead of spread out like it use to be but this new close-knit arrangement makes me a little claustrophobic; I didn't like sitting that close to a person who may or may not be sick. Sorry but I didn't care for it. Other than that, I'd opt to go to LabCorp over Quest Diagnostics just for the sheet convenience of not having to wait 2 hours for a 6-minute procedure.

    I was in & out within 30 minutes - NO APPOINTMENT…read more 26 Sep 2025; I arrived at 1120, the entire room was filled with people waiting, all 15 chairs + several people standing. It doesn't get any better than this

    Photos
    Labcorp
    Labcorp - Check-in kiosk

    Check-in kiosk

    Labcorp - Entrance to  LabCorp

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    Entrance to LabCorp

    Quest Diagnostics - Inside the waiting area

    Quest Diagnostics

    2.8(55 reviews)
    5.7 mi

    The 1st time I had blood drawn here, it was a horrible experience! The phlebotomist was quite rude…read more& her behavior indicated she wanted no conversation, just sit down & shut up. She may have been very good, but her behavior was horrible. The 2nd time I had blood drawn, it was a much better experience because I had a different phlebotomist. In general, I would be scared to go back because of my first experience.

    Last time I was here, you had to check in at the kiosk, no person to actually help if you had…read moreissues. I did not. However, I watched two people come in and have trouble. One rang the bell and the lady just kept telling them to use the kiosk, and when they said they were trying she kept saying use the kiosk, use the kiosk, use the kiosk. The person gave up and left. The second person needed help and after watching that, I helped. I was able to help them get their license scanned and checked in. This person was not a English first language, the lack of help was appalling to me. Then the billing. I have visited several times and not showing payments posted. I called and asked for a statement of account. Any provider should be able to provide this, it is a list of services and payments. I was told I would be sent the statement, what I received was individual copies of bills. I noticed a payment was not posted, I called back and the person, says, "there is another bill". (Why do I not have it, I thought) I said I requested a full statement of my account. She said, "we don't do that, we can only send copies of individual bills" so I asked again to have a copy of every single bill sent so I can reconcile to make sure my payments are posted. I am now waiting for that, but I will not use Quest ever again. It is ridiculous that they can't print one statement for me with everything and they way they treated people in person was degrading. Go elsewhere if you can.

    Photos
    Quest Diagnostics - 5/29/25 FYI. Interior. Lobby.

    5/29/25 FYI. Interior. Lobby.

    Quest Diagnostics - Waiting room - glad I did it around this time.

    Waiting room - glad I did it around this time.

    Quest Diagnostics - 3/21/25 FYI. Lobby

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    3/21/25 FYI. Lobby

    Quest Diagnostics - Check in with hat isn't a check in.

    Quest Diagnostics

    1.8(36 reviews)
    4.5 mi

    Not a good start. I had a 9:30 am appointment and got here 9:15. Am. No one at the counter, so I…read moresit and wait. Finally after 10 minutes, someone came out to call a patient. I jump to the counter and ask if I could check in. She pointed to a little screen on the far side of room. Then walked away. There is no sign or any indication that I had to check in electronically. When I arrived, there were 6 people in the waiting room. Now 25 min later, there were 5 people. More people came in at 9:45 am. I can see why they have a low star rating. Not about customer service here. Aetna requirements to lower insurance is to have a Wellness check and Aetna made the appointment for me. They Definitely should not use this office again. Now 9 people in waiting room. Only one guy called back and he left already. I was called back before quite a few of the other people waiting. Probably because I had an appointment as they do take walk-ins. After I was called back, I saw they were only two workers. One of the girls said she was going on break, and left the office. Teresa was the phlebotomists and it did take her quite a while to enter in all my information. But was originally a one star review, got bumped up because she was very good at her job. I understand that there Was no time for pleasantries. She said Fridays they are usually really busy. But she was pleasant enough as well as. I give Teresa five stars. I didn't even feel that needle she inserted to take five blood test tubes. For the wellness check she had to get my blood pressure, waist measurements etc. once all of my information was put in, she was very efficient. Definitely a professional. As for the post Covid work shortage, maybe that has hit this place, however, i'm sure they could handle more office work. I don't know, it just seems that the faster they get people through, the more people they can have, the more money etc.... Anyway. Hopefully I don't have to come back here.

    This location is awful. I missed my appt by 5 minutes,…read morepartly because I couldn't find it. The sign near the entrance of the building is collapsed and you can't see the suite number. So I had to walk up and down the halls of the first, second, and finally third floor before finding it. There is no one working at the desk. There's a tablet in the corner, which I didn't see at first. By the time I checked in, I was late. I added my name as a stand by. The only chance you have to talk to a live person is when the phlebotomists come out to call the next person, and they make it obvious they're not interested in helping. After 45 minutes, I left...with no blood draw. Quest, do better!!

    Photos
    Quest Diagnostics - Waiting area

    Waiting area

    Quest Diagnostics - Check-in kiosk across the room. No signs or indication that patients have to check in here.

    Check-in kiosk across the room. No signs or indication that patients have to check in here.

    Quest Diagnostics

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    Reno Diagnostic Centers - Waiting area decor

    Reno Diagnostic Centers

    3.7(126 reviews)
    4.2 mi

    I have been to Reno Diagnostic Centers several times and is my preferred location to go to for…read moremammogram screenings. Setting up appointments are a hit or miss, sometimes you'll get someone who is inhospitable or indifferent, other times you'll get the friendliest, most helpful person. It really is just crapshoot. BUT once you are at the center, the staff are very friendly and accommodating. During this recent visit, the young lady at the front reception room was very courteous and professional. The mammogram technician I encountered during this visit, Megan, was a consummate professional, she was very clinical and gave precise, easy instructions to follow. I've always had a positive experience at Reno Diagnostic Centers and I will more than likely continue using their services in the future.

    Not good. After I…read morewent through so much time and trouble to even GET an appointment, and had a bunch of false information tossed at me while trying to get an appointment, Reno Diagnostic Centers violated Federal law regarding we Veterans when it directly billed me. To add further insult to injury to me, Reno Diagnostic Centers illegally directly billed me twice. When I call them, who answered won't even give me their name. The fact that Reno Diagnostic Centers FAILS to respond to negative Yelp reviews here screams to the public that they don't care one bit what the public thinks of it. Reno Diagnostic Centers violates Federal law regarding we Veterans and it's contracts with Tri-West. As a Veteran, ALL my health care coverage is with U.S. Department of Veterans Affairs (VA). VA very rarely sends me outside the VA for my healthcare. VA does that through a third-party service known as Tri-West. VA and Tri-West have a contract. Reno Diagnostic Centers entered into contract with Tri-West to provide me healthcare. Per Federal law, I have NO contract with Tri-West or Reno Diagnostic Centers. Again, per Federal law regarding we Veterans, I the Veteran have NO contract with Reno Diagnostic Centers. Federal law PROHIBITS outside VA healthcare providers such as Reno Diagnostic Centers who have Tri-West contracts from directly billing me or any Veteran or demanding any financial information of any sort from me, including but not limited to, Social Security number, or address, from Veterans. The only item outside VA healthcare providers such as Reno Diagnostic Centers who have Tri-West contracts can legally obtain from me, the Veteran is a copy of my, the Veterans VA healthcare id. Yet, Reno Diagnostic Centers routinely violates Federal law by directly billing me and other Veterans and illegally demanding financial information, including but not limited to, my the Veteran's Social Security numbers, my the Veteran's Medicare or Medicaid cards and my the Veteran's address, from not only me, but also other Veterans. When I called Reno Diagnostic Centers, what a LOT of work that was to get through, then no name given, and had a bunch of false information tossed at me, so I had to escalate to a supervisor. A supervisor, again no name to give, told me they know the rules they had agreed to under their contract with Tri-West and Federal law but had no explanation for why they keep breaking the rules they had agreed to under their contract with Tri-West and Federal law. It was "oh, well to bad so sad nothing we can do" from them. Reno Diagnostic Centers word is no good, they are UNPROFESSIONAL and they screw-over me as a Veteran. Reno Diagnostic Centers is NOT a Veteran-friendly business AND clearly contributes to why so many Veterans succumb to suicide at almost three times the rate of non-Veterans. P.S. Don't message me because in spite of my several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

    Photos
    Reno Diagnostic Centers - Women-only waiting room

    Women-only waiting room

    Reno Diagnostic Centers - Waiting area decor

    Waiting area decor

    Reno Diagnostic Centers - Signage inside

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    Signage inside

    Renown Lab Services - Robb - laboratorytesting - Updated May 2026

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