I am very happy with this business. I went to this location for the first time yesterday, November 1, 2023. I decided to start using Renown more often for labs since the results they provide are more detailed than either the ones from LabCorp or Quest Diagnostics. They are similar to the lab reports from UCSF in San Francisco, which I use often and like.
Maing an appointment was easy to do online, through MyChart. There were plenty of time slots available when I signed up (although I did sign up a few months in advance), as well as various Reno locations to choose from. Check-in was also easy, as I simply did it though my phone and just signed their check-in clipboard at the front.
Since I had an appointment, I was called before the other person who had been waiting longer, though since it was later in the day, that person was the only other one there.
It did take some time for the front desk person to sort through everything, because I had a total of six tests to be done from two different out-of-state doctors. [Tip: though you should always consult your doctor to be sure, and this is not to be construed as medical advice, you generally do not need to fast before a lipid panel, unless you have high triglycerides, even though the lab order says you should. Look it up for yourself if you don't believe me.] The good is I did not have to produce any insurance cards since I had supplied that info online.
As I waited, I noticed they had a very large waiting room, with patients restrooms, a water dispenser and cups, and even USB and AC charging outlets on a counter, as well as regular AC outlets by many of the chairs. There was also free and easy-to-use Wi-Fi. [Please note, the lab services is co-located in the same suite as the Renown Medical Group (family practice), so you have to makes sure you go to the right check-in (family practice is on the left and lab services is on the right).]
After they had finished my paperwork, I was promptly called in. The phlebotomist, Rebecca, was ultra professional and super nice. She apologized as she became the only phlebotomist on duty, as the other had left (although she didn't need to as I wasn't even ready yet). She did the blood draw quite easily, with no bruising left. I also had to provide a urine sample, which I did so in the restroom, which was clean.
I asked Rebecca for a receipt, since I needed proof of my visit, for mileage purposes, and she said it would be on MyChart. I was skeptical since the lab I have used at UCSF also uses MyChart, but there is never an after-visit summary. But she insisted there would be one, and sure enough, when I checked later, it was there!
As I left, the front desk people said bye to me...very friendly!
Parking, by the way, was easy. Even though this office is in The Summit shopping center with lots of tony stores like Apple and Sephora, it is located near the southwest end, so there is plenty of space. The shopping center is also very close to the freeway, which made it even easier.
So bottom line: use Renown! The are good people who care! read more