Review of Any Lab Test Now - Damonte Ranch, Reno, NV
Yet another horrible experience with a medical facility. I honestly wonder if something in the medical field attracts people with sociopathic or sadistic tendencies--or if they develop these traits through exposure to the system. My experience at this location was deeply stressful and unsettling, and I absolutely will not return. I am requesting a refund, and if they refuse, I will be disputing the charge with my bank. This place has serious issues that need immediate attention.
Andrea (if that's her real name) was bizarre and stressful to deal with. The blood draw itself was incredibly painful, and she kept giving me dirty looks and talking over me every time I tried to ask a question--huge red flag. Her behavior left me anxious and distrustful of the entire process.
While Daniel at the front desk was kind and professional (the only positive interaction I had), the rest of the experience was a nightmare:
I was told my labs would be back in a couple of days, with one taking a week. It's been almost two weeks, and I'm still waiting on all my results.
I've been repeatedly told different things by Andrea--promises to call back that she never followed through on, strange excuses, and unnecessary hoops like creating a "new account" despite no login issues on my end.
One time she literally answered the phone while in the bathroom, talking to someone else in the background. Completely unprofessional.
She hung up on me when I called for an update.
In addition, I have deep concerns about the integrity of their lab services:
When I Googled the physician listed on my lab results (Kasey Lazjr Abanonu, MD), I found disturbing court cases and reports online. This does not inspire trust.
I also found unsettling reports online when searching the name of the lab company they used.
I no longer trust that my labs were processed accurately or handled ethically. Given Andrea's odd, dismissive, and at times aggressive behavior, I question whether she's fit to be working in healthcare at all. Her interactions were consistently gaslighting, evasive, and unprofessional.
With an urgent doctor's appointment tomorrow, I'm now left without the labs I was promised. This is unacceptable and jeopardizes my health.
Lastly, it's very suspicious that this location has several hundred perfect reviews on Google while Yelp shows some very bad reviews. I strongly suspect they're padding their Google reviews to bury genuine complaints.
Bottom line: I do not feel safe entrusting my medical care to this facility or its staff. I urge others to think twice before using this location, and I hope leadership takes these serious concerns to heart and investigates what's happening at this clinic.
Some useful links:
https://medboard.nv.gov/Resources/Public/2023/Complaint_-_Kasey_Abanonu,_MD_-_Case_No_23-39319-1/
He has multiple names and business names:
Kelechi Laz Jr Abanonu, MD
Several Locations:
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