Clean, professional medical center in Reno servicing imaging medical services. Friendly staff. Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable care. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention. read more

The one on Sierra Rose is a nice facility. The one on Eureka is a different matter. Too many homeless and very unsafe. Not too sure about the staff either. Care is ok. read more

I have been to Reno Diagnostic Centers several times and is my preferred location to go to for mammogram screenings. Setting up appointments are a hit or miss, sometimes you'll get someone who is inhospitable or indifferent, other times you'll get the friendliest, most helpful person. It really is just crapshoot. BUT once you are at the center, the staff are very friendly and accommodating. During this recent visit, the young lady at the front reception room was very courteous and professional. The mammogram technician I encountered during this visit, Megan, was a consummate professional, she was very clinical and gave precise, easy instructions to follow. I've always had a positive experience at Reno Diagnostic Centers and I will more than likely continue using their services in the future. read more

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I fluctuate between good and great. I came in for a number of tests that had been ordered by my PCP. Getting an appointment was no problem and the phone scheduler was professional. The location is convenient for me. It was clean which is of primary importance for medical. It was really busy when I went in and the waiting area was nothing fancy and seemed a bit institutional. The technicians were all professional and explained what was going to take place and what to expect. One person was a little brusk with me when I was not really sure of an answer to a question. I had an MRI and x-rays done. The results were sent to my PCP within 3 days. I felt like I was in and out within a reasonable time line. read more

My yearly visit went super smooth. There is a separate reception office for Woman and the staff is very friendly. When it was my turn, I was greeted and given simple instructions. All of the staff are so professional and nice, which makes a person feel comfortable. I've been coming here for years and my experience has been consistent throughout the years. read more

This used to be a patient friendly practice. I used them every six months for several years. Now getting an appointment is a major undertaking and the practice places serious obstacles in the way. I called and after several minutes chose the call back service. A customer service person returned the call in a short while. She could not make herself understood in English. She started down an enormously long list of information that she wanted to verify. She did not understand what she was reading and had to phonetically sound out the questions and I had to repeat the answers several times. I gave up after about five minutes. I have several bilingual colleagues and I asked her if it would make things easier if she had one of them translate for us. She became defensive. Now I have lost confidence in the place. I boggles my mind that a professional organization would put a wholly inadequate person in one of the most important roles in their practice. My fear is that the same lack of judgement may infect the entire organization. NNM and Renown have sense enough to hire qualified personnel so I'm off to them. read more

And now it is up to 6 cancellations, I don't know why this place offers PET scans they don't have reliable machines and they are always broken down. read more

Not good. After I went through so much time and trouble to even GET an appointment, and had a bunch of false information tossed at me while trying to get an appointment, Reno Diagnostic Centers violated Federal law regarding we Veterans when it directly billed me. To add further insult to injury to me, Reno Diagnostic Centers illegally directly billed me twice. When I call them, who answered won't even give me their name. The fact that Reno Diagnostic Centers FAILS to respond to negative Yelp reviews here screams to the public that they don't care one bit what the public thinks of it. Reno Diagnostic Centers violates Federal law regarding we Veterans and it's contracts with Tri-West. As a Veteran, ALL my health care coverage is with U.S. Department of Veterans Affairs (VA). VA very rarely sends me outside the VA for my healthcare. VA does that through a third-party service known as Tri-West. VA and Tri-West have a contract. Reno Diagnostic Centers entered into contract with Tri-West to provide me healthcare. Per Federal law, I have NO contract with Tri-West or Reno Diagnostic Centers. Again, per Federal law regarding we Veterans, I the Veteran have NO contract with Reno Diagnostic Centers. Federal law PROHIBITS outside VA healthcare providers such as Reno Diagnostic Centers who have Tri-West contracts from directly billing me or any Veteran or demanding any financial information of any sort from me, including but not limited to, Social Security number, or address, from Veterans. The only item outside VA healthcare providers such as Reno Diagnostic Centers who have Tri-West contracts can legally obtain from me, the Veteran is a copy of my, the Veterans VA healthcare id. Yet, Reno Diagnostic Centers routinely violates Federal law by directly billing me and other Veterans and illegally demanding financial information, including but not limited to, my the Veteran's Social Security numbers, my the Veteran's Medicare or Medicaid cards and my the Veteran's address, from not only me, but also other Veterans. When I called Reno Diagnostic Centers, what a LOT of work that was to get through, then no name given, and had a bunch of false information tossed at me, so I had to escalate to a supervisor. A supervisor, again no name to give, told me they know the rules they had agreed to under their contract with Tri-West and Federal law but had no explanation for why they keep breaking the rules they had agreed to under their contract with Tri-West and Federal law. It was "oh, well to bad so sad nothing we can do" from them. Reno Diagnostic Centers word is no good, they are UNPROFESSIONAL and they screw-over me as a Veteran. Reno Diagnostic Centers is NOT a Veteran-friendly business AND clearly contributes to why so many Veterans succumb to suicide at almost three times the rate of non-Veterans. P.S. Don't message me because in spite of my several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-( read more

Wonderful customer service, great service and they actually care about you! The lady (with pink hair) did an fantastic job on my mammogram! I always like coming here! read more

Dropped off my mom for her mammogram and it was the quickest appointment ever. Check in was easy breezy. She was in and out of her appintment. My mom received great care from the mammo tech (she's been doing mammo for 38 years!) read more

Typical establishment that does not honor doctor's orders and wastes your time in the meanwhile. Would not schedule even with an order in hand and wants to fight my doctor about the wording. And then mentioned appointments are out over 2.5 months! Even with concerns. The rep Coila is very hard to understand. Speaks quiet and I swear I was speaking to a robot half of the conversation. Very delayed responses with no empathy. Phone reps matter most for the face of a company and this one failed bad. I'll be looking to go somewhere else read more

I've gone to the Eureka location several times for imaging. The facility is clean and the staff is very friendly and helpful.

I went here for a mri and was in and out pretty quickly. They provided a privacy curtain to change and complimentary socks. They also gave me a locker with a key to keep my things protected. Thank you Reno diagnostic center for a quick and smooth appointment. read more

Beware, they are under new ownership who decided to come in and raise prices just for fun. The price of a DEXA that has been the same for at least 10 years went up to $75 from $50, then that wasn't enough so it was raised again to $125. Sad to just be milking people who are choosing to monitor their health. read more

This week I had two appointments, one at each locations. I was very disappointed with the service I received as well as what I witness toward others. I don't ever complain, but this was so ridiculous and unprofessional i need to. At The Eureka location I had called to confirm my appointment and had asked what I need to do and is there anything I need to know about my CT, they explained just fasting. I get there and I am told I need to drink a prepaid will now have to wait an extra hour, no pre notice was given. This isn't good for seniors due to the bathroom issues that prep creates. I was caught completely off guard, and should have rescheduled. The receptions apologized but still I felt place in a position leave without getting charged or didn't have the curtesy to prepare for. 2nd issue: At the Sierra Rose the two receptionist were rude to several customers, very short show no sincere understanding or helpfulness; just robotic service. 1st I was asked if this was to go to a doctor that I no longer had knowing that my current doctor sent this order but she didn't find it, I knew they had it due to me calling and confirming and the phone operator said my doctor name. I told the receptionist my current doctor and she refused to accept this information and still kept telling me the incorrect doctor, I had to insist the correct doctor and I am not sure she made the change do the the cold reception I was receiving. I was handed paperwork to update, I completed this and tried to hand it back but the receptionist would not acknowledge me so I lay it down next to her. 15 minutes later another receptionist called my name and asked if I filled out my paperwork, I said yes and told her the other receptionist was alone and 5 people deep so I laid it down. The receptionist who was questioning me then chastised me for not interrupting the other gal and should given her my paperwork. Again very rude. After that this young man came in for a procedure , he was young and not understanding how insurance works he was blindsided. The rude second receptionist explained to the young man how he could pay, he could pay with a check, debit or credit card with and 18% charge. Did not offer a payment plan we can bill you. This young man as well as the rest of the people that came in were not greeted with a friend face or environment. to see the shock from everyone, the treatment of this young man not given all options was just insulting and very wrong. I will no long do business with RDC do to the lack of common decency to their patience. read more

I have been trying all week to get a call back from these people and they do not do. Maybe you should hire some more schedulers. read more

I had a bad experience with this office several months ago and hoped it was a one-off. I gave them another chance and booked a time-sensitive exam six weeks in advance. Two days before my appointment, they cancelled because they hadn't staffed their office adequately -- pushing my exam back another three weeks due to their own incompetence. If you have any other option, I'd take it. They leave a lot to be desired. read more

This is about their billing practices. I was charged $69.54 for xrays, yet when I received my explanation of benefits (EOB) it said my portion was $0. I called my insurance company and they called RD and were told when they received my EOB I would be refunded. That was over a month ago and no refund had been issued. I called RD today to get my refund and ask why it was never issued. Don't trust their billing practices. Reno Diagnostic will gladly take your money and keep it even if you don't owe it. Double check your EOBs and make sure you didn't pay for something you didn't have to. read more

Shout out to RDC. Great phone staff. Very patient, sweet and going over and beyond to make my appointment after 4 years of absence from them. JORDAN needs KUDOS. PLEASE recognize her. Thank you JORDAN!!! read more

If you need a Pet Scan, avoid the Eureka Street location of Reno Diagnostics. It has incompetent management that is reflected in the personnel. My wife urgently needed a PET scan. On the first appointment there was no prior mention that a blood draw would be required and so my wife did not do extra hydration. As a result, the tech could not draw blood and there was no nurse on duty that could assist. So, the scan was canceled and rescheduled. On the rescheduled appointment they called the morning of the appointment and said they had to cancel because there was not a nurse on duty. On the third (rescheduled) appointment, a nurse could not draw blood even though my wife was highly hydrated. Oddly enough, the week prior my wife had seventeen viles of blood drawn from a LabCorp Center with no problems. So now we are scheduling an appointment with Northern Nevada Medical Center for the PET scan. This much incompetence at the Eureka location can only be attributed to incompetent management at that location. read more

Great staff and service but new corporate ownership raised prices about 2x for all services.

I called and scheduled a DEXA scan nearly 6 weeks ago. I received a text today saying they need to reschedule my appointment which was two days from today. This is probably the fourth time this has happened to me. When I called and asked why I am being rescheduled, Jose told me it was canceled due to coverage. He said that means I don't have the right insurance coverage. Not only could I barely understand what he was saying because of his heavy accent, he was completely wrong. This is an out of pocket cash test that your doctor does not have to order and does not get billed to my insurance. When I tried to explain this to him, he replied, "Uhhh, I don't know". I am so done with RDC. Their employees are consistently rude, and I'm tired of having my appointments canceled. read more

No one has called back in over a week and have been on hold for an hour and a half every day. I even went into the facility on Sierra Rose to try and make an appointment and several people in front of me were having the same issue. You have to call the number that puts you on hold forever and the dreaded AI voice says they will call back shortly- ha! Is this the standard of care? I can't believe you have any patients if there is no one to make an appointment... I think you can do better. The lady's in the facility were extremely nice and tried to help so kudos to them! They deserve a raise. read more

They had me fill out a bunch of forms online in advance of my appointment, but (of course) I had to fill them out on paper when I came in. Filling them out beforehand was a total waste of time. The staff that conducted the tests were efficient and friendly. read more

It's always a little nerve-wracking to get medical imaging done, but RDC staff were friendly at check-in and the technicians were knowledgeable and efficient. read more

Reno Diagnostic Centers - Reno Diagnostic Center - Diagnostic Services Near Me - Reno, Nevada

Billing system sends you to english as a second language group from the middle east. After several calls and giving my account number, name, phone number, date of birth, billing address they could not find my account that has a balance according to my paper bill from the mail. Calling back and getting a different representative you get the same results. No matter what phone number you call, your unable to verify the bill or pay it. Spend a little more and get US citizens answering a phone to receive your payments. You actually might get paid... Showing up and getting the procedure done is awesome. Making a payment is a futile endeavor. read more

I recommend the service, at the front desk girls , very professional, fast, friendly actitud, polite, good customer service , it didn't take more than 3 minutes, when I entered the door, they welcomed me , promptly answered my questions and less than 5 minutes I was in the room for an MRI. Thanks to All the staff , very professional and fast service read more

Ok, had to have x-ray done. Called the night before they had an opening for me to come in at 10:40 AM. I showed up, they already had all of my information so it was pretty seamless. Had to sign standard documents, Hyppa, agreements blah blah blah. Everyone is really nice. my weight was less than five minutes. A technician, Jenny, came and got me took me in the back room and took two x-rays. From checking to finish I'm pretty sure it was less than 10 minutes. Really can't ask for better than that. read more

Reno Diagnostic Centers - Waiting room - Diagnostic Services Near Me - Reno, Nevada

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Be aware of their faulty appointment system, as this is the 2nd time I showed up for a confirmed appointment and was denied service, even after showing them my reservation confirmation. The receptionist confirmed her awareness of their internal system problems but I still had to be rescheduled. Huge waste of time and money, not to mention delayed my diagnosis and treatment which worsened my condition and medical remedy/treatment. read more

Told to arrive by 8:20 or we could lose our spot. We were here at 8:15 and promptly called back 8:20! The staff were friendly and professional answering any questions that we had read more

Reno Diagnostic Centers - Diagnostic Services Near Me - Reno, Nevada

I had a neck Ultrasound performed by Esther. Just an AMAZING young woman. I was nervous. She put me completely at ease. Was a Wonderful experience. She is the Employee you want representing your business. 100% Fantastic. I will certainly be back. read more

This group is not a very organized group. This group billed me twice even after getting paid by insurance. They don't answer their phones and whoever finally answered the phone acted like they didn't understand my simple questions about test results. Very poor customer service all in all. Sad to see. :( read more

Out of the three referrals I had for an MRI, Reno Diagnostic was the quickest to get me in. My check in was 11:05 and I arrived a little earlier than that and they actually had me back before my "table time." I thought that was great. The assistant had a really hard time getting the IV in (I have deep veins and darker skin), so she left it to the tech. He tried an additional two times (totaling in 4; one arm, one wrist and one in each hand) and he even started to inject the contrast into my hand without it being in the vein. That left my hand in pain for couple days following. He was unable to inject the contrast and insinuated it was my fault for not drinking enough water. Other than that it was a good experience. read more

The staff we talked to was very non professional. Every person had a different answer and never answered the question. Our provider referred us to Renown and the difference was amazing. Thank you Renown read more

Very efficiently run front office and the Techs there are the best. There's never a long wait and they're very professional and friendly. read more

I do NOT recommend this location for an MRI. Last year I had my MRI done here and was EXTREMELY unhappy with pretty much everything. They were very unprofessional, the scan itself took twice as long as it would normally take. The worst part was that there was NO communication for the ENTIRE time between me and the MRI tech. I was extremely uncomfortable and finally at one point I called out "hello?" and NOONE responded. I literally felt like they left me in there and went home (it was late in the day). This year I got smart and went to Renown imaging (Double R) and it was a great experience. read more

Two doctors referred my wife and me to get and MRI and Bone Density Scan, respectively. We were told Reno Diagnostics would contact us. They never did (2 weeks went by). Called them and ended up waiting an hour or more to get a Scheduler. Then it turns out that the wait time for an appointment is quite lengthy. If they had any competition they'd likely be out of business in short order. read more

RDC is the only place I recommend getting any imaging done! Easy to park, super super clean. Nice staff and accommodating as they possibly can .... Most of the time. They have a ton of seating so the social distancing can be enforced. They did a nice jibe explaining and making me feel very comfortable. read more

Reno Diagnostic Centers - Love the art pieces here :) - Diagnostic Services Near Me - Reno, Nevada

Poor customer service. We have been trying to contact them during their "normal business hours". They operate from 7am - 7pm. I have found this to be an untrue statement. It is nearly 30 minutes after operating hours and no answers at their phones. read more

Reno Diagnostic Centers - Reno Diagnostic Center operating during business hours. No answers, just sent to voicemail. - Diagnostic Services Near Me - Reno, Nevada