Dr Katie Dolan is a primary doctor for our whole family. She's amazing. She's compassionate,…read morepersonal, direct, detailed. We trust her especially when we are going thru some major health problems. The office is clean and front desk staff are friendly. It's nice that they have several physicians they can usually squeeze you in when you need to see someone right away. If you are looking for a primary care doctor we highly recommend Dr Katie Dolan.

My husband had spot with dr curti at 11:00. He was waiting for uber at airport. I, wife, was at dr…read moreoffice before 11:00 and told them he was in uber on way. 5 min after she asked again and I showed her on my phone he was minutes away. He walked in at 9 minutes after -out of breath- and she told us we had to reschedule! I told her I was here and she knew I was there. But said after 5 minutes we reschedule! I have waited longer than 5 minutes for her!! Never going back there!

I enjoy this office and all the staff. There is a patient portal where I can check blood tests,…read moremessages to and from my doctor, and make appointments. I have been coming to this office since before Covid. The front-of-office staff is always cordial, knowledgeable, and informative. There are several doctors at this office. Each doctor has their own nurse. The office is clean and has a small waiting area. It is located in a Business Park with a large parking lot for each of the offices.

After 10+ years of using this place in Sparks-PCP went concierge. All about the $$$…read more NOPE. No can do. Shows how patients really R NOT priority any more. Healthcareless

Love them and I am so happy to be a patient. Everyone there is so nice. From the front desk to the…read morereceptionists and the APN and Dr. You get quality care and they actually spend time talking to you to really find out what is going on. This isn't a place where you spend an hour in the waiting room to see the Dr for 3 minutes. Refills are easy too and they always call them in within a day.

I have been going to this practice for numerous years and have always received the best of care…read morefrom Jessica Lesperance, Delpreet and James Mc Clennan. Jasmine is a terrific assistant to Jessica. This is a busy office and I feel they do a great job of going out of there way to accommodate all.

First time visiting the Women's Health Center and was greeted by friendly knowledgeable staff…read more Considerate and caring, I was able to get all of my needs met. Clean, nice decor. The doctor was awesome and understood those special "Women's health concerns". Very positive experience and hopefully in 3 mo will be able to report positive outcomes.

6/10/2024- Had a…read morefollow up with my nurse practitioner I've been seeing for over five plus years.. Follow up was to go ver the results of my thyroid biopsy and also my echocardiogram .. (over two weeks ago-5/23).. Both results were a relief and no fluid around or near the heart.. and biopsy was benign.. My downgrade of stars- as much as I enjoy my NP over the years, I'm really disappointed with lack of response .. I anxiously awaited the results and even though I read them before it being viewed, I never heard back .. This happened late last year as well.. I called and left messages and no response. I think it's time for me to move on and will be seeing a new MD.. Hopefully, one that will respond in a timely fashion..

Clean, professional medical center in Reno servicing imaging medical services. Friendly staff…read more Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.

I went there today for a common female issue. The staff was friendly and professional. Total time…read morethere was about an hour. I recommend.

The worst ER.My daughter went there in pain just for them to tell her she was constipated when it…read morewas clearly not the issue they also said she had no uti we took a home test she was positive for uti.The fact that they didn't even try to admit her to run tests to see what exactly is going on in her body instead they discharged her.I will never go there nor my daughter.Youre in this field to help the ppl out and to reassure them all will be ok.Not discharge them and say I can't do nothing more to me was BS!!!!The night staff was shitty!!!!!!!!!!!

I have tried to cancel my appointment for tomorrow by calling about six times, and I also needed to…read morediscuss any fees since I had to cancel another appointment last Friday due to my fiancé being in the hospital. I spoke with the on-call staff early that morning and was told I would get a call back, but I never heard from anyone. I'm currently on hold again, still waiting for help. It's very frustrating to have made so many attempts to cancel in advance and still not receive a response. I don't think it's fair to be charged for an appointment I've repeatedly tried to cancel and left several messages about.

My last appointment was scheduled with Dr Desai and I was expecting a follow up conversation on my…read morerecent open heart surgery. I had lots of questions that have not been addressed. I was shocked to see a person I had never heard of before show up to meet with me. I politely told them I was not there to see anyone other than Dr Desai. I thought Desai was a concerned and caring doctor who puts patients first but apparently, not! Or is it the staff making decisions for him? I went to the check out and explained the problem and was told I couldn't see Dr Desai until January! What kind of medical practice is this? They have no reguard for the patient??? It's disgusting to think this is the Health Care you get these days!

My experience was very professional and thorough. Very…read morepersonable and did not rush our appointment. Answered all questions.

My Physician referred me to have an evaluation. This office called me and set up an appointment. I…read morewanted to wait for the CT scan that I also was referred to from my M.D. I was reading and I walked in. There was no one else in there, I walked up to the counter and told the girl I had an appointment gave her my name. Just kind of strange to have a new patient without much in the way of greetings or social interaction. The wait in the first waiting room was about 10 min. After filling out paper work and doing the insurance stuff, the office girl asked for the copay and then took me to the second waiting room. There was 1 other person in the second room. After about 10 minutes, 2 more people showed up. After 15 minutes, the second waiting room was completely full. Still no sign of neurologist or Physician Assistant. Took about 30 minutes to get called in. I was seen initially by the physician assistant. He was polite and friendly. He asked good pointed questions He did the full neurological test check for loss of sensation and stuff like that. After the initial evaluation, the physician is called in neurologist. Went over a few items and then referred me to have an MRI. Quick and efficient, but no bedside manner, other than the physician assistant. They have followed other medical offices and make appointments only available Monday through Thursday 8:00 am to 6:00 pm.