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    Quest Diagnostics

    1.8 (36 reviews)
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    Empty waiting room
    Sherese W.

    So the moment I come in I go straight to kiosk I look around and there's absolutely nobody in the waiting room or even at the desk. I had previously went online to try and register for a time but it said urine analysis are welcome to walk-in between 9 AM and 1 PM. It was obvious from the moment I entered there that they had a problem. So I signed in on the kiosk, for my urine analysis a lady from another room comes and says what are you doing I said I'm here for a walk in for a drug test. She said we don't have time to test you you should've made your appointment online. I said I can't register for an appointment on any of your websites and I can't talk to anyone either. She said you can sign in but we're not going to take you. She said I'm about to go on lunch and I don't have time to do this. It was only 11:30 in the morning. So when I check-in on the kiosk it says I have only a five minute wait. So I sit down in the very empty room where there's no one except the employees arguing in the back because I decided I would come in for a walk-in appointment. Next thing you know I hear them arguing it's not my job, it's not my job to take walk-ins as I can hear them in the back there's four of them and only one of me. Next thing I know my recruiter is calling me because I had previously called him to let him know there was no appointments for a drug screening. So next thing I know my recruiter is calling me and he says are you in a place you can step out and talk I said I'm actually at quest diagnostics and that's actually the employees screaming at each other how they're not going to help me. He said I can barely hear you, I said because they're in the back screaming at one another why did you allow her to check-in I told you I'm not going to do any of the drug screenings. You're the one that allowed her to check in so you're the one that has to do the job it's not my responsibility. It was so beyond uncomfortable and unprofessional on so many different levels. I even uploaded a video from my phone and you can hear them in the back arguing. I don't even understand how these people can even have a job specially working for the community.

    Checking in for my annual bloodwork
    Tessa D.

    I always come here for my bloodwork. The place is always clean. And getting my blood is always quick! Haha.

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    2 years ago

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    Photo of Setareh A.
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    2 years ago

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    2 years ago

    Helpful 2
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    4 years ago

    Helpful 11
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    3 years ago

    Helpful 2
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    6 years ago

    Business owner information

    Photo of Quest Support

    Quest Support

    Thank you for your great feedback, Tessa!

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Closed before 4pm. Hours are not accurate. Environmentally disgusting. Find a safer place to go.

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    8 years ago

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    3 years ago

    Helpful 1
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    3 years ago

    Helpful 2
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    5 years ago

    This second time visit, they treat well in mills street, help walk ins, great service, All the best folks

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    Quest Support

    Thank you for sharing, Rajesh!

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    5 years ago

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    4 years ago

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    5 years ago

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    Quest Support

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    4 years ago

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    Photo of Mary H.
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    5 years ago

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    Quest Support

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    5 years ago

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    Quest Support

    Helpful 1
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    4 years ago

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    6 years ago

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    8 years ago

    Helpful 1
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    11 years ago

    Helpful 2
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    8 years ago

    Helpful 5
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    5 years ago

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    Quest Support

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    12 years ago

    Helpful 1
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    8 years ago

    The most uncooperative lab in town. Refused to give me general info about a lab, because of no account attached to the question.

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    6 years ago

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    4 years ago

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    8 years ago

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    10 years ago

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    5 years ago

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    Quest Support

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    8 years ago

    Walked in and was seen immediately. Two phlebotomists working and both super efficient.

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    Quest Diagnostics - Inside the waiting area

    Quest Diagnostics

    (55 reviews)

    The 1st time I had blood drawn here, it was a horrible experience! The phlebotomist was quite rude…read more& her behavior indicated she wanted no conversation, just sit down & shut up. She may have been very good, but her behavior was horrible. The 2nd time I had blood drawn, it was a much better experience because I had a different phlebotomist. In general, I would be scared to go back because of my first experience.

    Last time I was here, you had to check in at the kiosk, no person to actually help if you had…read moreissues. I did not. However, I watched two people come in and have trouble. One rang the bell and the lady just kept telling them to use the kiosk, and when they said they were trying she kept saying use the kiosk, use the kiosk, use the kiosk. The person gave up and left. The second person needed help and after watching that, I helped. I was able to help them get their license scanned and checked in. This person was not a English first language, the lack of help was appalling to me. Then the billing. I have visited several times and not showing payments posted. I called and asked for a statement of account. Any provider should be able to provide this, it is a list of services and payments. I was told I would be sent the statement, what I received was individual copies of bills. I noticed a payment was not posted, I called back and the person, says, "there is another bill". (Why do I not have it, I thought) I said I requested a full statement of my account. She said, "we don't do that, we can only send copies of individual bills" so I asked again to have a copy of every single bill sent so I can reconcile to make sure my payments are posted. I am now waiting for that, but I will not use Quest ever again. It is ridiculous that they can't print one statement for me with everything and they way they treated people in person was degrading. Go elsewhere if you can.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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