Dylan performed maintenance today under the service plan. Courteous, responsive, honest. Reliance did the my AC install back in 2021 and continues to be my first call whenever I need service. read more

Editing to respond back to the owners lack of accountability response to my initial review which seems to be the norm for them: The big issue is that a brand new unit installed two years ago should NOT be having two compressor failures which has caused us to dump more money into the unit. Every second opinion we have received has stated that it's an original install issue. Even to the point where other installers have said "the lines used for refrigerant look old, probably from the original unit. These weren't changed out from the install". Aka, the refrigerant line that is still up there is from the original unit that was installed in the 90's. You couldn't even replace that? Even when we tried reaching out to the owner 2 months out of our "labor warranty" we didn't even get as such a phone call back from him. Also I want to state the fact that after doing our research we discovered it wasn't out of good faith with the price you provided us because 5 other companies offered the same work for the same price even though they didn't do the original install. You tried to sell it to us as just paying for the "refrigerant " which we know was incorrect as most tanks run roughly between $400-$600. That is a 90% upsell but you take pride in standing behind your work and doing right by your customers right? We understand it's a business and are not trying to take money out of anyone's pockets but the fact that nothing was done 2 months past the labor warranty is not good customer service especially since we were new business to you that spent almost $8k during the hottest recorded time frame in AZ history. Yes you did provide temporary cooling units, the first one didn't work so you came back out with a new one which we were so appreciative of however it didn't cool down the place at all, we never used that against your company but we ended up staying in a hotel for about a week. All we have wanted is to have a little accountability for this. Even though we were upset the first time we kept silent and moved on but now that's it happened twice, I'm sorry we cannot take this lying down. We live in a condo with no access to our AC unit. The only control we have is flipping the switch to turn it on so we know it's not a "user error" issue. And one last side note: we were also told that since the compressor was blown from the first time that meant we could NOT use our heater since it was hooked up to the same system. Come to find out that was incorrect and we are able to use the heating side. Another company explained that to us today too. This review was a long time coming. We used Reliance AC to replace our 20-year-old unit in July 2023, and it's been nothing but problems since. We thought we did our due diligence when we decided to use them after our AC broke during the hottest week of summer considering they were a reputable company. It took them 5 days to schedule the install during the hottest week of summer, and the temporary window units they provided didn't work forcing us into a hotel for a week. Just 14 months later, the compressor failed. Reliance tried to charge us $1,200 for the replacement, claiming to waive labor fees but inflating refrigerant costs. They showed no accountability for such a major failure in a new system, even from ownership not even a phone call. We went elsewhere for the repair. Now, August 2025, only 25 months since install, the compressor failed once AGAIN but only this time the compressor is no longer covered under warranty which is now forcing us to pay completely out of pocket for everything. After multiple consultations, every company concluded this was due to the initial install done by Reliance in 2023. Multiple major breakdowns in such a short time are unacceptable and the company's dismissive attitude even from ownership made things even worse. We regret ever giving this company our money and will never recommend or use them again. Bottom line: Reliance does not stand behind their work or their products. We will be filing a claim with the ROC. Save yourself the stress and money and take your business elsewhere. read more

Reliance Heating & Air Conditioning - Original Refrigerant line that was never changed out by your company when you installed a brand new unit in July 2023 - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

I have used Reliance Heating and Air for a few years. Today Dylan did a great job taking care of the maintenance for my heat pump as well as air scrubber installation. He was professional, knowledgeable, courteous and friendly, as are all of the Reliance employees I've had the pleasure to meet! Great company! read more

Had an excellent experience recently with Reliance. I don't normally give out 5 star reviews but in this case it's absolutely warranted and I'd use them again without question for any AC issue I have in the future. Scheduling was very easy. I got my arrival window advisory via txt the previous day, and then the next day a txt to let me know that the technician was on his way. That message showed me a photograph of the technician, Tristan, along with some brief details about him, when he started with the company, his hobbies, and a useful link to track his progress which brought up a map view showing his truck location. Definitely appreciated the abundance of info here; while all that really mattered to me was how long the serviceperson would take to get to my house, others may feel more comfortable knowing what their tech looks like. Always nice to have a personal touch, regardless. Tristan was very professionally presented, friendly and got straight to work on the roof, setting up a new PVC drain line from my AC unit, washing down the inside and outside with mild detergent and later even testing pressure and in/out temperatures to ensure that the unit was functioning to spec. He took photos roofside and showed me the cleaning process, before and after pics, and of course the new drain line. Everything was done in a very reasonable timeframe, at an extremely reasonable cost (FAR cheaper than their more famous competition had quoted.) The cost, quality of service, quality of technician and their en-route notification technology is beyond what I was expecting. Not hard to see why they've got such fantastic reviews on Yelp and Nextdoor. 1000% recommend this company. read more

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I called in the morning and they gave me excellent and same day service..the repair price was reasonable.the technician, Arzel was very knowledge , and quite pleasant..thank you so much for high quality service again .. read more

Excellent service for repair request. Reliance's Brayden replaced the faulty capacitor and restored our cool. If you're looking for a fair and reliable HVAC company, I would recommend Reliance. My neighbor tried them after my recommendation and was similarly impressed. read more

Reliance Heating & Air Conditioning are the best! We had a wonderful experience! They are very professional and knowledgeable! We won their contest for the oldest unit and it was absolutely free from the Trane unit and the installation! We are so very grateful to Reliance Heating and Air Conditioning! read more

Reliance AC was contracted by our landlord to service the 2 HVAC units in our rental apartment. The technician who came, Tristan Anderson, was the friendliest and most thorough AC tech we have ever met. He was organized, meticulous, and considerate, explained his findings and recommendations clearly, and cleaned up after he was done. He also communicated with the landlord in real time. He was even nice to our cat! This young man is an asset to this company, and his good work and social skills should be recognized and rewarded by his supervisors in the company. read more

Repairman/sales person. Responsive. Attention to detail. Excellent communication. No hard sell just explained everything in detail and easy to understand. The installation team. Communicated ETA. On time. Professional, thorough, worked very clean. Bonus, our dog was relaxed around the team. We've only had one experience with a random AC company and that was over 15 years ago and it was bad enough to where we trusted no one again. That was until Reliance came out to temporarily fix our old unit until replacing with new. These are guys are legit the best. Highly recommend. read more

Had my AC replaced a couple weeks ago. The crew had it done quicker than I expected. I had 3 quotes and they were the 2nd highest. During the quote process, Daniel gave me some really good suggestions and recommendations. This was before I decided to go with Reliance. Everyone I had contact with during the process- from scheduling the free quote to questions after the install were great. read more

Reluctantly had to replace my AC/Furnace. This company has been servicing my +20/yr old system and keeping it alive as long as humanly possible. Nice, family-owned company. Brayden came out for a semi-annual maintence, but my time was up. He is young, but VERY professional and impressively competent! Answered all my questions, gave me his cell # to call whenever if I had any questions. All my options and answers to my questions were explained clearly. Kevin and Eliseo came out, on-time to replace the whole system. These guys worked all day, non-stop. Were very polite and focused on getting the work done. Put tarps down throughout the house, cleaned up everything and hauled the garbage away. And....their quote came in way under others - like in the $3-5k range lower!! Their service over the last few years has been exceptional. They call when they are on their way and I always feel their pricing and their work is fantastic! Very happy with the quality of the equipment, the service and the price! read more

Good company and will help you. Don't hesitate to use them for any issues. I have as few times and very happy. I know things are expensive and only reason I didn't give 5 stars is the service is above normal prices but you get what you pay for. read more

We have been customers for last 4 years and have had both AC units replaced by them. They do a wonderful job when it comes to installing however they are a major letdown when it comes to maintenance or helping fix a problem. The main problem is that they send out this kid that lacks enough experience to solve issue the first time. They sold us a maintenance plan and all it was, was this kid tinkering around and trying to upsell us on some air circulator that we don't need. Fast forward a year and we have the same issue come up where our AC thermostat turns off yet again and I call for help. Only to be told by this lady that we don't maintain our unit. Thanks just what we want to hear when we have no air and we just had it serviced by them a year ago! No, hey let me help you troubleshoot instead, we can be there today but it's $95 to come out. I see customer loyalty doesn't matter here. Our real estate agent recommended them but we will no longer use them if this how they treat you after install. I'll give Larson a call as they knew their stuff 4 years ago but cost more. read more

We continue to be pleased with the services, repairs and installation Reliance has done for us over the years. Highly suggest purchasing their maintenance program which services your units for summer and winter along with providing discount on parts. read more

Yes, very thorough and clean install. We had two units so took two days in the middle of summer. They worked hard in the mornings to get it done. Our sales person came back out and inspected install and helped me with programmable thermostat. I would recommend. We saved with a perk our sales person threw in, along with tax deduction and APS rebate read more

This company, the owner, and Christina, are AMAZING!!!! As busy as they are with the heat here, they were able to respond to our needs quickly, professionally, and were even incredibly affordable. We cannot say enough great things about Reliance!!! We find them trustworthy, honest, and responsive. read more

This is our third summer with the overpriced very efficient Bosch unit on our roof. It sucks at cooling. It is not designed by the Germans for Maricopa County. It has saved money on my SRP bill. However, it cannot handle the high temperatures where I live. All of this July it only cools to about 80 degrees from noon to sundown. The first summer was a failure as well. Last summer was mild and it was fine most days. I'm not complaining about Reliance so much, just their product. I paid 10k cash. I am not pleased. BTW, in heat mode it makes the wall between the kitchen and my bedroom hum. I would keep shopping if someone offers you the overpriced Bosch. read more

Reliance Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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After a week long business trip, I returned home on a Friday afternoon to find my AC unit broke sometime while I was gone. 117 degrees outside and 101 degrees inside certainly was a delightful slap in the face! Called up Reliance and they happened to have a tech available and he was there a few hours later. Brayden showed up, hopped on the roof, and within minutes had the issue figured out... burned out capacitor. Ended up replacing it and the unit was up and running. During a heat wave, you'd expect a company company to take advantage but they had pretty darn reasonable prices and approached it like any other project on any other day. Definitely will use them again in the future! read more

Highly recommend this company! Prices are very reasonable, staff was very honest and kind, and service was amazing. We are in the process of selling our house and the home inspector pointed out some items the buyers wanted fixed/inspected further. Called reliance for an appointment and the scheduler was very nice and able to provide a quote. Brayden was our technician and he was able to actually come out same day which was amazing! He was quick and was able to repair the items needed with efficiency and professionalism. They were also able to do a service inspection of the whole unit for us too just to ensure there weren't any leaks. They also have an awesome maintenance special that is beneficial to home owners. read more

I've been happy enough with Reliance that I just had them do a second job for me. Daniel, Kevin and Eliseo were outstanding. Polite and professional. I highly recommend them.​ read more

Monster Compliment & Appreciation for advisor CHRISTINA even though I'm not a Reliance customer! I accidentally goofed up programming big-time on our Trane (Honeywell) A/C touchscreen thermostat during the Phoenix 115 degree summer. Called both H'well & Trane for programming advice & kept getting bounced around, 'til finally their system connected me w/Reliance's CHRISTINA. She PAINSTAKINGLY and PLEASANTLY tried a few things--no luck. But with unbelievable dedication & determination, she said she'd research problem & call me back, as she did 10 minutes later, and..SUCCESS!!!! We now enjoy low A/C temps needed to combat the AZ summer. If I had a business I would pray to have an employee like Christina as the face of my company--she's an absolute gem! read more

We received excellent service from Raul, a technician with Reliance Heating and Air Conditioning this past week. Our heat pump was fixed a day after initial diagnosis (blower motor) and we're happy to have heat again :). Raul was professional, neat and courteous, highly recommend him. read more

had a problem with my furnace, tech replaced a fuse, unfortunately it didn't hold, a supervisor, (Chris) came out promptly and found a short in the thermostat, repaired and replaced it all and got it up and running, A real pleasure to work with, so few take pride in their work these days, and these guys set the bar for everyone else. Definitely a customer for life, Thank you Reliance the second tech did all that work at no additional charge, Dave Tenny read more

I was in a bind since my AC took a crap. Got 3 estimates and didn't want to wait any longer because it was getting hot soon. Reliance had estimator Daniel come out same day with in the hour with his trainee. Took photos of everything and showed me with detail description what they will need to do. They didn't push me into buying the expensive units, just explaining the difference of all the Tranes they carried. The other estimates was Ruud and Goodman, very basic, and cost more. The other companies steered me away from Trane cause they said it's hard to get replacement parts. Daniel assured me he has warehouse stocked with replacement parts. 2 days later the crew arrived around 7:15 and finished by 2:30. They did a great job with install, clean up and orientation. Thank you Dalen and Michelle for taking care of me :) read more

Bought a new Trane heat pump three years ago and have had excellent service with the company. Bought an extended service with them to have the unit cleaned and tuned up twice a year. They are always prompt and reliable. Recommend them highly. Respect them for their honesty and integrity. read more

If you're reading this because your AC is out - just call them while you read this. They are the best. Daniel and the team are outstanding. One day after returning home from work we noticed our AC was out and there was a burnt smell in the house. At the time we had Precision Air our service provider because we'd bought a maintenance package from them a few years before. When Precision's tech came by later that night, he advised us our ac unit would need to be replaced. We were quoted: $11,800 for a 3 ton Goodman AC unit. That included a 10 year manufacturers warranty. My wife refused and I went searching for someone else. We found reliance and Daniel and his team. When we met with Daniel he was helpful and friendly. Then he gave us the following quote: $6800 for a 3 ton Trane AC unit that also included a 10 year manufacturer warranty. Literally a better unit for $5000 less. Go nowhere else. Call Daniel and get the best deal and service. read more

Reliance Heating & Air Conditioning. We'd give a 10 Star rating if we could. Our 24 year old Trane AC unit gave up during the hottest time of the year here on Peoria Arizona. We called Reliance 1st and the office staff was so nice. Daniel came out and we ordered our new variable speed AC and attic furnace, thank you Daniel. He also tried to bring a part to keep us running until installation was done, but our AC was tired & done! It was installed today by Kevin, Roberto and Eliseo. They were Awesome! What a great team and they were done in a little over 5 hours. Professional, polite and they left our hallway and diningroom nice and vacuumed clean. The AC is so nice and cool. The variable speed is great. And the price was very competitive. Thanks to the whole team at Reliance Heating & Air Conditioning. We appreciate you all. Gerald & Jennifer S. read more

Dalen, Thank You so much for helping us out "again" in a time of need. Our A/C broke down at 10:00 PM Friday night, (on 4th of July weekend!) You called us a 6:00 AM the next morning and had your excellent service man here by 12:00 noon! It was repaired by 1:00! Thank you again. Doug & Charlie D. read more

Reliance is a great company! Had an issue with our AC on the weekend during an excessive heat warning. Brayden showed up within 15 minutes, we were lucky that he was close. Diagnosed the issue within minutes and had our unit up and running again. Thank you Reliance! read more

After getting a couple of estimates I decided to go with Reliance and I'm very happy I did!! Their price was the best. They were super nice, efficient, and installed my new unit quickly. I highly recommend them! read more

Reliance is by far the best in the business. They have been an absolute God-send with so many uncertain times for during the AZ summers. The best guys around....Daniel Grimm is a total blessing to our family. Too many stories of blessings to share. I promise you won't find better service or quality of work anywhere else. Grateful for Reliance! read more

Boy, did I get lucky! My AC stopped working and by the time my normal installer/maintenance company checked it out and told me the condensor had died, I was into a second day w/o AC and the home was at 90 degrees. Contacted a number of companies and Daniel Grimm from Reliance called and came out that PM. We discussed a complete Trane system and I agreed to a new system to replace my 8 yo Goodman heat pump and AHU. Reliance could not install the system for another 4 days and gave me a portable AC unit for my bedroom, which was a lifesaver. Enrique and Jose' installed the system in 1 day and I could not be happier. They cleaned up after their work and kept me informed during the install. A couple of weeks later, I felt that the zoning system (1 heat pump feeding 3 zones) was not functioning properly and called Daniel about it. That afternoon Enrique and a helper came out and spent several hours checking out and fixing a damper that was not completely closing. It is now working as good as ever. Of the many HVAC service companies I have utilized in my homes across the US, this company is, by far the best. No BS and they know their business especially working on Trane equipment. You should be as lucky as I am by using them for your HVAC install/maintenance. Thank you Reliance AC. read more

When our air conditioner stopped working in the middle of a June night, we called a number of AC companies. Reliance was the first to respond. Azel did the initial inspection and, even though it was late in the day, he alerted Daniel to our emergency, and he was at our door within the hour. Daniel took measurements, answered all our questions, identified the ideal replacement unit, helped with financing, and left us with a portable AC unit so that we and our dogs could at least sleep comfortably until our new unit was installed. read more

This company superseded my expectations. As a single mom, I am always leery of service companies ripping me off. I never felt that with Reliance. The tech who came out to look at my AC unit never pressured me into buying their unit. He simply stated the facts and let me make up my mind to purchase- which I really appreciated. My rep, Daniel, is fantastic. He took the time to explain everything in detail, to find the best option for me. Enrique and Jose were very polite and quick to get the job done. We had a little glitch in the thermostat. I called Daniel and he immediately took care of the problem, within the hour of me calling him. David followed up with cleaning the air ducts. I am so impressed with the professionalism and top-notch work they did. I would absolutely recommend them to anyone! read more

Our rep, Daniel was very helpful with helping us figure out which split unit was best for the size of our house and best for our needs. Enrique and Jose were very polite and did a great job explaining everything. Also while installing they discovered the ductwork from the original system was done in various sizes, which caused some rooms to be colder and some hotter. They fixed this so we would have even distribution throughout the house. The installation went very smooth and they were very focused in all parts of the job. The new system is working well and all rooms feel more even. I would definitely use Reliance Heating and Air again! Thanks for fixing our system. Orville A read more

Honest, straightforward, great workers! These are not usually adjectives to describe most repair services, but it describes Reliance. Thank you Dalen for the great service you provided. Two years ago another company suggested we needed to buy a new unit and you saved the day. It's still going strong two years later (a 15 year old unit) and your honesty and great service are much appreciated. read more

Reliance Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Wow. This company is fantastic. I had a new furnace and AC unit installed today. The employees are unbelievably neat, clean and professional. They showed up on time and completed the job in the timeframe given. They even raked all the gravel around my home where they had hauled the units in on the dolly. The attention to detail is amazing! I would never use anyone else again. This is also a local & family owned business. read more

This is the best A/C company I have ever worked with. My A/C was out today and as always their service was excellent. I have bought several houses and remodeled. I have bought 3 Trane Units from them and never been disappointed. Highly highly recommend. read more

I originally called Reliance for a second estimate. They came in a little lower and they're local, so I went with them. All I can say I was impressed with their entire operation, top to bottom, beginning to end. I won't bother going to go into details. They were great! If you need anything regarding HVAC, call Reliance. If you don't, you've been in the sun too long. read more

I have used Reliance multiple times over several years. We have investment properties, in which we've used Reliance to repair or install new A/C units. They have always exceeded our expectations as far as workmanship and customer service. At one point, Dalen was up in our attic repairing an a/c unit, and he noticed our central vacuum was disconnected, and he fixed that! These people couldn't be nicer, including the office staff. This morning we called Dalen, an a/c unit wasn't working, and within 2 hours, someone was out and our unit was repaired. They never overcharge, or replace anything that can be repaired. I highly recommend this company. read more

Reliance Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona