I had a sudden hot water heater leak in my condo and needed help quickly. Donley AC & Plumbing responded professionally and helped replace my water heater without delay. A special thank you to Angelica Gonzalez in dispatch, who was polite, responsive, and professional throughout the process. She made a stressful situation much easier to deal with and communicated clearly the entire time. The plumbing team arrived promptly, explained the work clearly, and handled the replacement efficiently. Everyone I dealt with was courteous and professional, and I appreciated how smoothly they handled an emergency situation involving water damage concerns. Overall, I had a very positive experience and would recommend them to anyone needing plumbing work or a water heater replacement in the Phoenix area. read more

Okay - we use Donley AC & Plumbing all the dang time. We love them. I probably haven't reviewed before, but we are about 12 years into our relationship with their service. We use them for all things plumbing and a/c service as well. They are so kind on the phone, and understanding when they arrive to fix whatever our issues may be. I wouldn't call anybody else! read more

Always back their work. Have used for my ac as well as plumbing. Great customer service. Have been using them for over 15 years.

Seeing how this company treated my elderly Aunt (a long time customer) was devastating. While battling cancer, she needed a new kitchen faucet and garbage disposal installed. We purchased these fixtures!! Instead of getting quotes she called her "reliable plumber". Donley charged her $685 for a 45-minute installation! It is evident they took advantage of her mental state they should be utterly ashamed of themselves!! That money could have been used for cancer medication. I hope no one has to ever go through a similar experience with Donley. read more

a/c stopped working father's day about 4 pm not blowing cold air. at 113 degrees not good called an spoke to Nicky who said the technician had another call and would be there asap she kept me informed on his progress, showed up around 6 pm found out it was a frayed wire shorting out , he fixed it and done in 30 minutes he could have said it was anything but was honest glad i have them for my hvac service read more

My wife discovered a water stain on the lower part of the wall behind the toilet in our master bathroom. At 7:53 AM I called Donley AC & Plumbing to arrange for a plumber to investigate. I was put on the schedule immediately and at 9:09 AM I received a call from Dan telling me he'd been assigned to my case and would arrive within 20-30 min. He arrived about 18 min later. Dan took a look at the wall and suggested that it was probably either of two situations. He provided a price estimate for the issue he felt more strongly it would be which I approved. He proceeded to remove the toilet, confirmed that it indeed was the issue he suspected, proceeded with the repair and was done well before 11:00 AM. Dan was efficient, pleasant and informative as are the other technicians I've had experience with at Donley. I'll wait a day or two for the baseboard to fully dry out. I'll then do the little bit of touch up painting needed and the repair will be fully complete with no evidence any problem existed. Overall, a great experience. Thanks Donley and Dan!! read more

Dan McNally of Donley is simply the best plumber on the planet. He is prompt and gives fair pricing. His work is well thought out, careful, and meticulous. I live in a historic home that has had numerous difficult plumbing challenges --for over a decade he has tackled the the jobs with a positive "can do" attitude that other less skilled (or possibly lazy) plumbers have walked away from with can't be done techno talk or sky high estimates (e.g., rerouting crumbling sewer lines and replacing a water heater both from ridiculously cramped spaces.) Dan, thank you for saving my sanity again today with yet another repair. You're a blessing. read more

I have used Mike King from Donley A/C for twice a year Summer & Winter to clean my unit and get it ready for each season! He has always done outstanding work & I'll keep on using him at least as long as he stay's there! They are an outstanding company as far as I'm concerned! A little expensive but, well worth it (they do the job right) the first time! I should know (because) I was an A/C man myself until my retirement! Worked for Marriott! read more

As a longtime customer and subscriber to their manintenance contract I could not have been treated more poorly. They refused to honor the warranty on work they admitted doing unless and until they sent another plumber to my home even though they already had a record of the parts and the original plumber's work. Their invoice says, "We Do It Right, Guaranteed." Well, maybe not always. read more

Ricardo came out and replaced the water heater today. Did a great job especially because the old and new unit had to come through the house to get to the laundry room on the patio. I have been a long time customer of Donley's and had to also replace the AC unit in April--which is no small feat in a townhouse complex. One of the Donley staff said it was the biggest crane they had seen that was used to lift the unit onto the roof. Anyway-Donley has always treated me well and provided great service. read more

Donley AC & Plumbing - installing new AC - Plumbing Near Me - Phoenix, Arizona

Today was the first time I called this company for a plumbing issue. They took my information and scheduled me an appointment for between 2-4 today. At a few minutes before 4 I called the office to see if they were still coming. The operator I spoke with put me on hold and supposedly transferred me to dispatch. After several minutes I got a message that no one was available and I could leave a message. I called back and this happened 2 more times. I was finally connected with a manager who informed me that there were no appointments available today. I ended the conversation at that time. If you need a plumbe DO NOT CALL THIS ONE read more

water heater exhaust vent replacement , I call for service and technician priced me $50 for part and $300 labor, I called another company called one cool solution and they did the job for me, $9 part and 20 MINUTES LABOR $80 labor total of $89 and I gave him $30 tip, I will never call Donley AC & Plumbing again , total rip off. read more

Kevin was excellent!! I highly recommend requesting him for work you need done. He has come to my house a couple of times. I have also had other technicians from Donley who have done excellent work for me. I have felt that their service matches their prices. They are friendly, knowledgeable, thorough and make sure that I am satisfied with the end result before they ever leave. I would also like to thank the receptionist at the office for her quick help and mainly her kindness when answering. Hard to get these days. Definitely a thumbs up!! read more

Have been pleased with Donley service in the past and have had 2 of their AC units over the years. But..... This morning thermostat didn't appear to be working and they were able to send someone out to check it in the afternoon. i appreciate the promptness. The technician, who was accompanied by a second guy (trainee?), verified the thermostat was bad in 5 minutes. I asked for a quote to install a basic thermostats (not programmable or any fancy features) and was quoted over $400 for the unit and installation. When I asked for a breakdown of cost. of unit and installation, he said he couldn't do that it's a package deal. And cost of the service call could not be applied to the $400+. So, we paid the service fee for the 20 minute visit and bought a basic thermostat and installed it ourselves In under an hour. Easy job. i was surprised at the approx $450 quote, especially after I saw online that the cost of the thermostat they were going to install was under $50. I know businesses have to pay for their expenses, etc. but is charging around $400 for 2 guys to visit to install a simple thermostat the norm? as a long term customer this left me with a negative impression of Donley. read more

I've had their service plan for years, and still they surprise me. My mother in law was in a panic, thinking she had a slab leak because water "seemed" to be coming up from the tile. She called "her plumber", but I told try Donely. She called, he came out, found the problem inside a wall, did the repair for under 300 bucks, and... was gone before "her plumber" even called her back. Kudos read more

I have tried for weeks to get a response from Donley Plumbing. Two weeks a tech came to our new house to help move a water softener from our old house. Oh by the way we have spend thousands on a/c and other needs over the last twenty years...so we are not a new customers. When I got the quote I called and email back to the tech and Donnelly to break it out...nothing. Called twice more and finally the tech called and and said he did not get the email...not really my fault. He asked the questions and I said I did not have time and to get it from the email and he said he would do it that day. Now four days later nothing. Called today for the plumbing manager and they said he would call right back...and again nothing....terrific follow up and service and especially to a customer of twenty years. read more

I needed help pricing HVAC units and the comfort care team was so helpful and responsive. What a terrific group of people.

Recently we were not getting hot water from our Rheem Tankless Water Heater. Both Josh and Ricardo came upon appointment. Josh and I tried a new part, and a few calls to Rheem Service, which kept forwarding diagrams-no dialogue to talk us through the problem. Josh was determined. Ricardo S. came and tested the heat exchanges for volts and ohms, finding malfunctions on the heat exchangers. I decided to purchase another unit. When it came to installing it the next day he was very meticulous in his soldering with his preparation and checking for leaks. He had all the necessary junctions that were necessary to join the water lines. Also, he was very careful when former connections needed heat to loosen them such that the wall wasn't damaged. He cleaned up the work area when done, and best of all.....hot water! read more

On June 22nd 2024 my air went out in the late evening. Sunday Michael came and he worked until 9 PM but needed a motor. During this time I had been talking to a lady from the company called Jessica and she was absolutely wonderful. I wish all employees were as kind and helpful as she was. I am a widow and my husband took care of a lot of this so Jessica helped me with appointments I needed as well as keeping me informed as to where the repair guy doing another job, as to how long it should be before he came to my home. Michael the repair guy and Jessica are a two people who represent this company tremendously! Pam Hicks read more

Good communication and great work! Honest and dependable! I would definitely recommend Donley! Good stuff!

Thank you Donley and Juan for making it right. I would recommend as customer service and customer appreciation prevailed.

We have used Donley Service Center for many years. In that time period we have purchased 4 AC/Heater units between our 2 homes and maintained service contracts for the 2 homes. The technicians are honest, polite and knowledgeable as are the customer service reps. Our reason for this poor rating has to do with their business model of delegating the dual role of both service and sales to their technicians. They must also retrieve the part. It typically works but there is a glaring fault in their business model when the service technician falls ill, perhaps for more than a few days. Here is the basis for this rating. We scheduled routine service on the units in our primary home. The day came for the service, a Friday, at which time we were informed that the technician had called in sick and that another technician would be out the following day. That was fine with us. A technician arrived on time on Saturday. After performing service on one unit, we were advised that the motor on the heating unit was faulty and would need to be replaced. The heating unit would be out of service. It was still under warranty and our only cost would be the labor to install. Unfortunately, since it was a Saturday, the technician could not order a new motor until the following Monday. Monday came and went without any follow-up from Donley. We had to call them on Tuesday to receive a status update. We were told that this technician was now sick and would probably be out for the rest of the week. After explaining our predicament, the customer service rep stated that someone would need to contact the tech to receive a status update from him. We voiced our displeasure to the customer service rep about this news and asked why a supervisor or manager had not stepped in on Monday morning to determine what needed to be done in order to cover any critical pending work, like ordering a crucial part, that the tech had not been able to perform due to his illness. The rep simply apologized. Wednesday arrives and a text message is received late in the day notifying us that we could expect service on Thursday morning, but I had to call in to find out the service window time. On Thursday morning, we received a call from customer service advising us that the part has to be ordered from California and that the ETA was approximately one week out to simply receive the part. We called Donley soon afterwards on Thursday and asked to speak with a supervisor who listened and took notes. She promised to take this issue to senior management and told us to expect a reply. Over 30 hours later, nothing but the sound of crickets. Supply chain issues have been a reality for several years now and we understand. However, why did we have to take the lead in getting Donley to look into this matter? Had we not called to receive a status update, the part in question may not have been ordered until the return of the sick service technician. This is not the first time that we have had issues with Donley. The previous issue dealt with much delayed service for a confirmed appointment. One of us had to take time off from work twice for that service call. Unfortunately for all of us is the fact that businesses seem to be providing a lesser quality of service by understaffing and having their employees do more in order to maintain profits. In our case, this business model failed us. read more

Office staff is courteous and helpful when scheduling my appointments. We request a specific tech, Dan, because of his patience in completing the task, attention to detail and overall skill in performing the plumbing work. Not to long ago Dan repaired the main water pipe faucet to our house, after my husband was unable to complete it. As a retired union plumber he couln't resist checking Dan's work and was very please with the repair work. We are sending more pulmbing work your way! read more

I am only giving 1 star because 0 stars is not an option the service was so horrible. We have used Donley to service plumbing emergencies at our rentals for about 10 years. Though prices have gone up recently ($650 to scope a main line), we didn't have any customer service issues until today. Unfortunately, it was such extreme rudeness and lack customer service, we will never do business with Donley Plumbing again. I called due to a plumbing emergency at a rental. After having to make 2 calls to the on-call dispatcher, someone called me back trying to push the service to next week. I explained again, it was an emergency and couldn't wait. I was told it would cost more, but the tech could be out in an hour or two to service. (I understand off hours service costs more. I can't control when things break.) 2 hours later, an extremely rude technician, Walter, called and informed me his tools were broken and he could come out and look at it, but he wouldn't service the emergency. This would incur the off hours service fee, but he wasn't going to fix the issue. In further conversation, he ultimately just didn't want to take the call because the drive was too far. We told him we were going inform the company of his poor service. He said he was the supervisor and it didn't matter. We will not do business with Donley in the future. If you have a plumbing emergency, I would recommend calling a company with technicians that want to work. Donley wasted over 3 hours of our time today, delaying the ability to triage the plumbing emergency because they were too lazy to come look at the issue. I could have had the issue resolved today if they were just honest and said they didn't want my business when I initially called. I can understand if Donley couldn't fit in the emergency service, just say so on the initial call. It's unreasonable to waste 3 hours in an emergency situation, then say you don't want to service the call. Since Walter is the supervisor and there's no escalation option, posting to save others the hassle. read more

We had our A/C units installed a couple of years ago by this company. I was impressed with them then, but was not a Yelper at that time. Had the units serviced today and was even more impressed The people I deal with whether on the phone or in person are so nice. Jerry today fixed the unit He went out of his way to solve the issue. I have experienced other companies that do a quick fix without trying to get to the bottom of the issue. Jerry was super nice and extremely knowledgeable in what he was doing. Highly recommend this company read more

Our air was not working when we got home Saturday afternoon. It was cooling off so no great concern. Called and spoke with Dana Sunday morning (very sweet and efficient). She had a repair person at my house by 8:30am. The repairman had the air going in less than 30 minutes, yay. But the biggest surprise was he said it was a burned wire that they had installed and there would be no charge! Wow! Great service and honesty. You don't see this every day. :) read more

My AC went out last Sunday. I was nervous about who to call. I knew I would likely need a whole new system as mine was 21 years old. A friend recommended Donley. They came out the day I called and gave me lots of options. I had a new system put in on Thursday. The whole experience was easy. Every contact along the process was professional the techs made me feel at ease. I highly recommend this company. read more

Donely AC/Plumbing, came out yesterday and had the audacity to quote me $14K to repair a broken water main or $20K to replace it! While I was in the midst of a full fledged panic attack, my sister researched and found that it shouldn't be more than $5K. I got a callback from the 2nd pro that I'd left a message for, Everhart Plumbing, and he quoted me $3500 for pipe replacement, plus he changed the head on the outside spigot and added a back-flow valve that was missing for free! I'm so impressed with his work and honesty that I've hired him to install a water filtration system and to replace my kitchen faucet. Really, Donley, $20,000? Price gouging at its best! read more

It sucks when the company that installed your current AC units, still under warranty, don't know how to fix them. Yes...this is the very issue we're having right now, and we've gone two days...no air...in the heat of summer. Watch out for these guys. The technician was a nice guy, but I don't trust the company he works for! read more

Donley AC & Plumbing - Plumbing Near Me - Phoenix, Arizona

Called Donley on a Sunday morning after the other guys that's hard to spell blew us off on a day that was 112. When I called they gave me a window of when the tech would be here to preform a diagnostic. Our tech Enes arrived on time. He checked several things and found out it was only a wire that wasn't making contact. The unit had been serviced last year by another company. I can't say for sure but it looked a little fishy. The unit would work but not blow. The other company probably would have come back and told us we needed a blower motor. Enes fixed the thermostat wire, waited to make sure the unit would start to cool before cleaning up and being on his way. A company not as trustworthy as Donley, or Enes could have taken us to the cleaners instead of only charging for a service call. I will use them again for any HVAC needs and highly recommend them and Enes to all of my family and friends. read more

Rip off. The technician was here for 25 minutes at the most replace an $80 part and charge me $400. I'm a single woman and didn't know better until the work was done. read more

The service representative was masked and knew his business - skilled and polite. Good service The big negative was the price! Very expensive. Example: we were told that our water pressure was too high (91 lbs) and needed a new main water pressure valve. Donley quoted price: $1100. Bids from two other plumbers for same repair = $500 - $550. Another example from Donley. Asked price to repair a mechanism inside toilet tank. $92 from Donley repair tech. Went to Home Depot and bought the parts and after 25 min had the repair made. Cost $6 Good service but too expensive. read more

Julian and Pedro installed my new A/C System on Wednesday July 3rd. As expected, they demonstrated extreme professionalism during the entire process. They arrived early and completed the job faster than expected. The equipment was installed with absolute perfection. Extremely pleased to have such professionals on the job! Very happy!! read more

Thank you team Donley! We appreciate the great service we can trust. We've Been customers for a number of years and have always had a wonderful experience. This evening our AC stopped working. I called, Ralph was wonderful and Gerrit came to take care of us on the evening of the 4th of July. He was kind, smart and explained all the issues and showed us pictures. Thank you for taking care of us! read more

Mike came out to fix my ac. Needed new compressor and associated parts. Mike even found cause of compressor blowing up and fixed the part that caused the damage to keep it from happening again. The company is honest, dependable, keep you informed when they will be there. The prices are inline w other quotes but better service and customer service and quality of work. read more

Donley has been our go-to for many years and again they did not disappoint. Customer service above and beyond as well as response time was remarkable. Thanks for continuing to serve us so well read more

I recently moved from San Antonio, Tx to Phoenix. I have a 3 year old rental house here and had 2 slow leaks in a bathroom sink and shower. I was surprised I could schedule a plumber to come the next day from Donley's. I was shocked when the plumber quoted a price of $750! I could get a plumber in San Antonio to do the same work for less than $150. I told the plumber I didn't get off the turnip truck last week, maybe last month and did not need his service. The plumber was rude and left the house. I went to Ace Hardware and paid $6 for the Delta sink cartridge and $44 for the shower cartridge and installed it myself. I am in the wrong business! I called back to Donley's to ask the owner or manager to call me. Never received a call. What a rip off to get raped for $750 for a 30 minute job! read more

We used Donley for the first time yesterday to repair our furnace, and we are tremendously pleased. We had initially heard about Donley in a glowing newspaper article published in the Arizona Republic a few years ago. I saved their name for when we needed a repair company. They came out the same day we called them, diagnosed the problem quickly, and fixed it for a very reasonable price. I was also given information about a plumbing issue I mentioned, and info about our aging a/c units. No attempt was made to sell us anything - and the technician was polite and very punctual. I want our service providers to make money so they stay in business and will be there the next time we need them. However, many of us have been taken advantage of by less scrupulous service companies in the past, and are therefore cautious when using a new company. We will certainly make Donley our go-to company for all furnace, a/c and plumbing needs, and based upon their service yesterday, I can recommend them. Thanks guys! Keep doing what you're doing and keeping it honest. It's appreciated and will serve you well in the long run. Richard in Scottsdale read more

I have used Donley for years. I love their maintenance package! It keeps our system running reliably. Super easy scheduling. Juan (my favorite technician) is always on time, super pleasant, does an excellent job of keeping us cool. Thanks for all the years of great service read more

Donley came out to repair an A/C system and they diagnosed the problem immediately. They proceeded to clean out a clogged drain pipe that was in the garage (very easy access) and it took only about 10 minutes to clear out the clog with compressed air and then pour water through it (only one plastic zip tie was needed during the repair, no other parts). For the few minutes they were here including diagnosis, unclogging the pipe, and filling out the paperwork, they charged me over $200, not including the $89 service fee. So for being here less than 20 minutes, their bill was over $300. Be sure to get an estimate from them prior to any work, as in my opinion, they charge a grossly inordinate amount relative to the amount of time they spend on the repair. Not including the service fee, their charges were equivalent to a labor fee of over $600 per hour. read more