Awesome staff Rachel and Scott they helped explain how to put my roof rack box on my car. Thank you so much!

Best Tent sale ever! Alot of used goodies for everyone to enjoy.

They hands down have the best customer service! I noticed my brand new North Face thermoball had fallen after trying on a watch. I was frantic and 3 employees and the manager saw my concern and helped me until we found it. Thank you REI! read more

Great store for quality gear. It tends to be expensive but if you shop the sales you can find amazing deals. They are also very good about taking things back that don't work. I have been a member for years and am always very happy with the way they run the company. I highly recommend REI for anyone looking for quality outdoor gear! read more

Fantastic service! After attempting to work with manufacture forum sport watch. I finally decided to stop by Tustin location. My issue was immediately resolved, sales representative very knowledge and his recommendation was on point. Furthermore, educated me on the functions of the product and have me a qrg sheet. Overall superior service! read more

If you are serious about sports, this the place to go. Staff is very friendly, help full and aim to please. Selection is outstanding.

Came to get snowboarding gear. I've never snowboarded but did some researching on what I wanted. I definitely learned a lot while going. My brother was taking all the bags to the car and missed one at the register. We went back 20-30 minutes later and it was gone. We asked if it was found. They found a bag that had gloves in it - but not our gloves. Someone must've forgotten there's too after we did and was given ours. Their pair was still behind the counter. Ryan and Aaron helped us out a lot. I'm so glad we didn't leave empty handed. What they ended up doing was giving us a refund and ordering us a pair online. I really hope the person that ended up with our $65 pair of gloves has the heart to return them. I'll definitely shop here again because of this amazing customer service. The only problem I have with this place is they have barely any medium sizes but it is snowboarding season so I'll give them a break. read more

If kindness and pleasantness were not training techniques used by REI I'd not believe it! These people were awesome! From the greeter, to the cashier, to the floor staff, all made my purchase here today well worth it! Thanks everyone! read more

Customer service line is like traffic in LA, slow and very inefficient. The REI rep just kept chatting and wasting time. There's clearly a line formed and the transaction was already done, but they just kept trying to sell power bars and slowly explains to the older lady about how she can buy 10 power bars and get 10% off... seriously? Power bars?! read more

This review is for Michael or Matthew in the bike shoes section. He is awesome! I'm bad at names, so ill just call him "M". M is why brick is mortal retail should still exist. He has expert advice, was prompt, not pushy and you could tell that he was stoked about cycling and his job. M is the model for what retail sales associates should be. No longer can you setup a big box with random stuff and have clueless blue shirted driods walking around repeatedly asking "can I help you". If you want to compete with the internet, you need to offer something that the internet cannot do, offer personalized service from a person. You need to be like M. I love my 5.10 freeriders. Thanks, man. read more

I went into REI to look for some nice, warm clothing for winter. I've never been into an REI before, so I was taken aback by how expensive most of their clothing is, but to be fair they are selling to outdoor enthusiasts who are going to be skiing, rafting, hiking, mountain climbing, etc, and need high-quality gear. There are clothing sections all over the store that don't seem to be organized in any specific manner. It took a while to find what I was interested in, which was warm and lightweight jackets. I was trying on a particular jacket that I liked in different sizes to see what fit me best. In trying on the different sizes, I found one that was mistagged (labelled as "Slim" fit but correctly identified as "Loose" fit in the collar) and also had threads coming out in the sleeves. I pointed out the mislabeled and defective jacket to an employee, who took it into the back. I was still looking at other jackets in the same area when the employee came back out and put the same jacket back on the rack, still mislabeled. He explained to me that management had told him that all jackets of that type were "Loose" fit and that the jacket was tagged incorrectly by the manufacturer. It takes some seriously bad management to just throw defective and mislabeled merchandise back on the shelves instead of returning it to the manufacturer. Why should the customer be the one to suffer for the manufacturer's mistakes? I left, and don't think I'll be risking shopping here again. read more

love this place. Latest and greatest gear. good service

I'm from the East Coast and so I haven't been to a REI until now. They had some awesome stuff. Good sized building and the people were very very helpful and nice. So that's a HUGE plus in my book. They had a sale going on and we bought a new rolling duffle bag. The store was clean and well organized. The only issue I have is the store policy on price matches. This stuff is expensive. I would hope you would price match but I understand. Profit is king. Either way, if REI has it in stock and best price I'll be buying from here. I would go back for sure. It's just fun to walk around. read more

Today I went to the REI in Tustin California. I just wanted to put on yelp what great customer service they have. I went with my sister and brother-in-law. He was the one looking for shoes. I was very impressed with how they handled the social distancing. In the shoe department they had squared of areas that were 6 feet apart from each other had limited amount of people in the shoe department at a time. The employees were very professional and knowledgeable and very helpful. Very friendly as well. I wish I could remember all of the sales associates that helped us. But in particularly I remember a sales associate whose name is Sam. Like the rest of the sales associate he was very professional and very helpful. I was very impressed like I said about how they handle the social distancing. Every employee as well as customers were wearing their masks. I am so glad to see a business take such interest in the safety and health of their employees and customers. I will be back there for sure. read more

MATTHEW was amazing! He took the time to walk us around the entire store and help us gather everything we needed for our backpacking trip. We ended up carrying filled backpacks with weights around the store and adjusting for weight distribution as well as receiving helpful hints and tips on the other products we would need to make our trip easy and successful. He even showed us his own amazing trips and gave tips for trails to start on. A++ service!!! read more

REI - MATT was awesome & helpful! - Bikes Near Me - Tustin, California

My son took their "How to ride a bike for kids class". We have had a very difficult time teaching him to ride a bike. After 30 minutes with the REI Outdoor School instructors, he was riding his bike on his own! The class consisted of 6 children and 2 instructors at Centennial Park in Santa Ana today. All 6 children were riding their bikes on their own by the end of the class. The 2 instructors were awesome! Very patient and encouraging. I would highly recommend this class. I am a non REI member, so the fee was $65. But worth every penny! read more

Osprey rolling backpack with detachable day pack = AMAZING!!!

Five stars all the way!! Everyone who works here is super knowledgable and very nice. Got everything I needed for a trip and a bunch of advice that was invaluable. Great selection and well priced. Couldn't even find things cheaper on the internet. Highly recommended for all your outdoor needs. I went to Sport Chalet first and it was not even close for what I needed. read more

This is a big REI, better selection than Huntingdon Beach.

A HUGE shout out to Jim (store manager who worked yesterday (05/15/15) for finding my on-line purchase cause I lost my receipt when the sales associates who answered my call said there was nothing I could do without my receipt! And cheers to Sean the store lead (today) who was able to look it up and let me do my exchange for my new fancy schmancy camping chair that is gonna be perfect for the summer!!! Thanks REI!!! read more

Ryan (Action Sports Manager) installed our Thule Sonic Cargo Box (XL) on 10/10/13 and did an amazing job doing so - spending the extra time to get the install just right. He even helped fix my Thule T2 bike rack, which I purchased from another shop online. Their customer service definitely deserves 5 stars while their 100% satisfaction guarantee is just icing on the cake! read more

Will from the shoe department provided amazing service! He took the time to make sure I was completely satisfied with my new hiking shoes while explaining the features and benefits of each one. He was smart to help others while I walked around and he remembered where we left off. Overall everyone is very nice and I recommend this store...it's better than the Rancho store. read more

Awesome place..... I've had issues with my Garmin watches in the past and they never hesitate to try to fix or give me the FULL credit of my old watch toward a new one. Recently, my HR strap stopped working and they replaced with a new one. Thanks for the great costumer service. read more

Friendly & knowledgeable staff to help me with my new snowboard boots. Lots of items to choose from. Highly recommended. Thank you "REI"

Was here looking for some running gear. They have a good selection and the staff on the floor were very helpful. It was busy and they did a great job of moving people through the lines at the register. Lots of parking available and other good stores nearby read more

Vincent in the shoe department was SUPER helpful today. I really needed somebody to point me in the right direction for boots on my upcoming hiking trip and Vince got me the perfect pair. He asked a ton of questions to find out exactly what I needed and he really knows the product back there. Give this guy a raise!! read more

I went in to REI to look at mountain bikes and found out they have a very knowledgeable staff when it comes to the bikes and equipment. I spent a long time going over different options and went home to do even more research. I finally went back to make my purchase and get all my gear. Thanks a bunch! read more

I know their prices are usually higher than most places, and that they changed their return policy form lifetime to one year, but REI still is the best place to go for all of your outdoor needs. I opened a REI Visa, they sent me a $100 gift card! I frequent their outlet website as well, you can usually swoop on some great deals there. Staff is fairly knowledgable mostly, and usually friendly. Cant wait for REI credit to come in a few months! read more

Love this store, I could get lost for ours. Evan, one of the associates, was helping me and my fiancé. Very knowledgable and helpful. Also very active himself! Mentioned he climbed mountains so we all had a lot to talk about and we knew we wasn't just trying to "sell" us but helping us find what he had best experiences with. read more

These guys know their stuff! Every time I've come here I've received sound advice on what I should be buying. They ask detailed questions to make sure they know what I'm looking for and what I'll be using it for. This time around it was hiking boots. Thanks for the great service and making me try on one other pair after I said I liked the first pair, just to make sure I KNEW those were the ones I should be getting. This is definitely my go to store whenever I need anything for the outdoors! I will be a member for life! read more

Friendly helpful staff!! Whenever I need some out door gear this is my first stop! All their equipment is high quality and backed with a solid return policy.. read more

Don't expect knowledgeable service for ski repair. Was told base grind and wax would take out scrapes in base. Skis returned with scrapes still in base. Told need to pay additional $80 to complete repair!! What a joke and scam. read more

Great store to find ski apparel, outdoor gear, tents, footwear and electronics. The staff is friendly and helpful. The inventory is huge. Plenty of parking read more

I love this place. The employees are so genuinely friendly here and helpful. This new store is nice and huge!!!! Great selection.

The Customer Service is outstanding! The staff is knowledgeable, helpful, and are happy to be at work.

Very disappointed today, yes it was the last day for dividend payoff so I would have thought extra personnel would have been scheduled. At 11:30 am, I ( along with many others) waited at least 20 minutes in the shoe department for someone to just get us a pair of hiking boots to try on. Three of us simply walked out! Totally understaffed and poorly managed! Store manager should have been on the floor MANAGING and NOT sitting in an office drinking herbed tea! read more

I bought a bike from the REI store in Berkeley, CA and had it shipped here. Well, the yahoos in Berkeley didn't even wrap the bike in padding then shipped it down. As can be expected, the bike had some superficial damage; fortunately I paid for shipping insurance. Of course, I didn't want the bike, especially since I paid $2,100.00 for it! Adam from the Bike Shop took care of me very professionally. I received a full refund and special-ordered another one from him. It's the best customer service I've seen from a retailer in a while. Thanks everyone at Tustin REI! read more

My husband and I just got kicked out with our two small puppies. I thought this was a place of outdoor activities and we wanted to look for hiking booties for our dogs. This store location just lost two regular customers. read more

Whenever my wife and I head out to Tustin Market Place, I go into this store. This is actually one of my favorite REI locations--the staff is nice and helpful, the store is nicely air conditioned, and the store is well stocked. There are plenty of parking spots (though the parking lot can be a zoo on the weekends). I took a star off because recently when I went to return a rash guard, the lady behind the counter gave me a guilt trip. Hopefully this isn't a trend. read more

I went into REI looking for a multi-tool for a gift...I was immediately approached by an employee and lectured about their $20 membership for several minutes. While looking at the tools I was approached two more times by employees who were less interested I helping me make an informed decision and more interested in pushing the membership. Once I decided on the item I wanted I approached the cashier who, again, lectured me about the membership program. I had to politely decline several times and I started feeling like I was at some high pressured sales used car lot. When I finally made it clear I was not going to buy the membership, the cashier became very curt and just handed me my bag without a thank you. I don't shop at REI very often so I'm not really interested in their membership tax. After this visit I don't really plan on returning, I'd prefer to do my shopping at places that aren't constantly trying to up sell me while I'm making a small purchase. read more