This review is not for the store but the employee, Jacqueline who was a total B**** on the counter. I bought a winter jacket today and she gives me a card for 20 dollars off for my next purchase. I would have been happy about it but she seemed very annoyed that I was using my husband's membership to purchase. She had to tell me 3 times that the 20 dollars off can only be used once and can only be given once. All three times I said OK. I wonder if she had a hard time hearing me or understanding the word OK? If you're reading this, Jacqueline, I want you to know that I understood you the first time. After paying for the jacket, she prints out a receipt and gives it to me along with the jacket. I asked for a bag and she said they don't give bags anymore unless the customer asks for one. This seemed to annoy her even more. She annoyingly grabs a bag and proceeded to tell me that "we're trying to limit human consumption." I'm guessing she was referring to the bag. The lady next to me was also making a purchase but she was given a bag. The very nice young man behind the counter politely asked her if she wanted one. I've purchased a few items this past December and all 3 times I got asked if I would like a bag. Jacqueline, I get that you're having a bad day, but don't take it out on me. You're an REI employee so be pleasant. Don't be a jerk. read more

Please don't ever go here if you need to buy new shoes!!!!! They were not helpful at all.. and when I complained I think this kid the manager was pretty arrogant too!! I decided to go to Huntington Beach location and the best decision I have ever made!! Walked away with my new hiking boots and can't brag enough about Micheal!! read more

I stopped by here to do some Christmas shopping a few days before Christmas. This REI is located in the Tustin Marketplace so driving in was a breeze because they had clear signs that said where REI was at exactly. Parking here wasn't all that bad either. First off, I love looking at all the different outdoor gear REI has. I was on a mission to look for a red hydro flask and possibly a light Omni heat jacket. Most of the hydro flasks were already sold out and there were many bright colors left over. I was able to find a black hydro flask but at smaller size to gift away. Now I was unable to find a jacket that fit the style and need that I wanted it for. Then when I thought I found one it was well over $200. So I was really disappointed with that. I decided to browse around and even though it was a few days before Christmas, this store was very well maintained and organized. The lines at the register were long, but they went by quickly. The service at the register was friendly and quick then I was on my way. read more

I love coming to this store!! Everyone here is extremely friendly, knowledgeable, and enthusiastic. The store overall is clean, organized, and well-staffed. They carry everything you need when it comes to the outdoors. Expect to pay a pretty penny for their merchandise but everything they sell is pretty much top of the line. I come here for all my camping gear, and after a few years of camping I have collected everything I need. Now, I just come back to upgrade my gear and look for the newest cool gadget. You'd be surprised on how innovative some of the gear is. Anyhow you can't go wrong with REI's products. read more

Rude employees and low stock. I was looking forward to going into an REI for the first time because I had always wanted to go check one out. My first experience was not a good one. The employees were totally rude and acting overwhelmed when it was not busy. I'll try another REI location. I hope it's not like this one. read more

A grown folks toy store. Awesome gear and great service! I went in for some Merrell hiking shoes and Tyler helped me out. Very knowledgeable, helpful, and patient. I ended up with some Merrell Moab II's which were great, except the color wasn't quite what I expected when I saw them in daylight. I went back a couple days later and Tyler recognized me right away. I told him I was there for an exchange and he gladly helped me pick a replacement. I ended up with some Keens with Tyler's help. I'm kind of picky so I give Tyler a lot of credit for his patience and great attitude. I've been to other shoe stores and have sometimes felt like I was burdening the sales associates. Not here. Good vibes only! That said, if you need some outdoor gear, be sure to check out REI. If you need shoes or boots, the shoe department is top notch. Glad I went to REI, and the Tustin location is my favorite so far. Thanks REI!!! read more

Everyone here is always super helpful. If one person does not know something, they will actually find the right person for you who does. They will let you know if they themselves have or have not used the products and the pros and cons. Obviously when they are busier you get slightly less info, but even during busy times they do the best to get you what you need, not just as much as they can sell you. I appreciate that the store is always clean and well organized even during big sales and I can find what I am looking for without too much trouble, if any. read more

I really want to hate on this store because it's stealing every single one of my paychecks away from me. It's like that drug I recently just discovered, and being late to the game, I'm fighting to play catch up and now I just can't stop. Damn you REI.... why is all your gear so trendy? Forget about the aesthetics, the more important features are the durability, quality, and the famously out of this world return policy. Damn you. read more

Our family just had a wonderful shopping experience at the shoe department at REI. Looking for hiking boots for our Alaska trip and found 3 pairs nicely fit hiking boots with help from sales associate Kat! Kat is very knowledgeable and so very patient. The shoe department was super busy Sunday afternoon with many customers trying to buy shoes for summer outdoor activities. Kat was so pleasant even when she had to help multiple customers at same time. Seeing her walking out from the back of the shoe department with 5 big boxes of shoes in hands for different customers at one time, it made me feel that customer service like this needs to be recognized. Thank you, Kat!!! read more

I took my daughter here to buy some ski boots for our upcoming trip to Park City. Glenn happily assisted us. He was so knowledgeable and wonderful. After coming from a previous ski shop we were relieved to have such a knowledgeable and friendly salesman help find the perfect ski boot. He is an A+ employee and will definitely shop at REI again! Thank you Glenn! read more

REI has become one of my favorite places. About a month ago, I made my first REI purchase here. I was appalled by how much it cost... But at the same time, I had no regrets. Partly because their return policy (or lack thereof?) is amazing. And because everyone there is extremely helpful and friendly. And because it's such a fun place to peruse! I'm not a backpacker or anything by any means. I run, hike, and occasionally camp. But I can see how this place can be every outdoorsy person's dream come true. In fact, it makes me want to become more outdoorsy so I can buy more stuff here! read more

Went in today just to look at smart watches with my buddy. The workers kept having "things to do" right next to me, glancing over every so often, no words exchanged, not asking if I needed help. It was obvious they weren't actually doing anything. A guy in the bike area did a double take on me and proceeded to radio in that there was someone to "keep an eye on". Blatant racism and stereotyping. I suppose I should have expected that due to the clientele in this area, I don't necessarily blend in. I was considering buying something, but after they followed me around the store I didn't want to spend my money there and support the store. POC's beware. read more

Good ol' REI. Full of expensive gear, and pretentious hipsters who want to look like they've gone outside before, at least in my area. Despite this, this is one of the most enjoyable locations I've been to. It is large and well stocked, and the employees are all very helpful, and I haven't had any problems with employees balking at the level of questions asked. I would drop a star or three if I were rating their clientele, but that's not the application of Yelp, so we will stick with 5's. If you're at all serious about the outdoors, try to avoid this location at peak shopping hours. South Orange County is full of quarter mile fire road hikers and people who want to wear the most expensive work out gear to Whole Foods. Pretentious, uppity folks about. Have fun! read more

Our go to for outdoor adventure supplies. Always friendly and approachable staff (at both Tustin and HB location). Store well organized and it's fun to shop around. Went today to prepare for our upcoming hike. Large variety of tasty looking dehydrated camping type meals to choose from (spaghetti & meatballs, fettuccini Alfredo with chicken, pad Thai & bimibap). Hiko was a helpful and knowledgeable resource with our purchase of hiking trekking poles. Excited to try them out! read more

FIRST TIME=FOREVER CUSTOMER First time at this location. ITS HUGE! (That's what she said...hopefully) Came in for a new duffel bag, yoga mat, bike shorts with the butt pad, and wireless gym headphones. I was not disappointed. ROBYN helped me out a ton, walking around the store as I asked a bunch of questions. When interrupted by another customer she paged another helper so we would both be taken care of. THUMBS UP ROBYN :) EDD, now what can I say about this guy. Well, he's funny and knowledgable. I was checked out by SAMMI and she got me all jazzed up about the membership card. It's only $20 bucks and you're a member for life! With what I was spend it basically paid for itself. I suggest everyone go online and check out the benefits. There's a 1 year warranty on all items with or without the original packaging. Plus they host a "garage sale" of returned items that cannot be sold on the sales floor so they're marked down 50%-80%!!! I'm not sure if this location is feeding its employees happy pills but they kick butt! read more

REI - Found an awesome duffle bag. - Bikes Near Me - Tustin, California

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Waited at the ski boot section with my daughter and her skis for 30 minutes trying to get someone to assist me. Apparently selling ski boots to kids isn't high on their priority list. Finally, I asked a gentlemen at the ski tuning section if I could just grab a pair of 21 and 24 ski boots to try on. This after I had already approached him about boots and he said someone in the boot section would help me. . . they didn't. We had driven forty five minutes from San Clemente to the Tustin store and it was about to close. Had every intention of buying boots since I also had a gift card that needed to be used. After service like that I didn't but anything and won't be going back. read more

This is the worst REI I've been to, and I've been to a lot of REIs across the entire west coast. As a field biologist, I get most of my field attire from REI and specifically this REI, because our office is based in Irvine. First off, most of the women's inventory is trash. If you want a quality product you'll have to hope something from the men's section fits. Women's inventory here is meant to be cute and not functional (e.g. ridiculous colors, tiny/no pockets, poor quality/fit). Second, several of the employees at this location are racist/sexist/lazy, or some combination thereof. Every time I've needed help at this store, there are no associates to be found or are unavailable to help. Th shoe department is especially egregious. Everytime I go, I've either been ignored or been assisted by rude employees. Today was the last straw when an employee ignored me several times, speaking only to my husband, then when I finally got his attention, he proceeded to tell me that I couldn't have a shoe because it was for men, even though I have several sets of that specific Asolo boot at home that I've resoled many times because I hate coming to this REI. I'm upset and disappointed because REI used to be great. read more

Always friendly and helpful staff. Awesome products and customer service. I've been coming here for over a decade and it's awesomeness never changes. read more

This place is DANGEROUS!! I can't leave without buying everything:) Ask lots of questions if you are unsure which brand/style to buy Staff is always friendly & helpful! read more

Store was so over crowded. So many people. No control inside of how many people walking around or shopping. I immediately left. If you want the Rona - I bet your chances are good here. I won't be back. read more

I love the staff at REI. Whoever hires here does a great job. They are all super friendly and go above and beyond to make the person in front of them feel important. Shoutout to Amanda who helped me today. read more

REI ....what a great store . I stoped at the Tustin location today to look at backpacks ..they have a great selection. As for customer service this place rocks . I was asked multiple times by staff if I had questions or needed help . I spent some time with Edd who was very knowledgeable and very funny and patient.. thanks Edd for the time spent and for explaining he functions of the bag . REI is the go to place for most outdoor gear . High quality products and good selection. read more

I really enjoy shopping at REI and usually have pleasant experiences. The employees are usually great except for my experience today. I had to return a water drinking filter and when asked why I said because my boyfriend already had one. I got it for him for Christmas. She then asked me why I wouldn't want 2 and I said I didn't need it. Instead of accepting she kept pressing on asking as to why I didn't need it. I was feeling really pressured and didn't like how I was almost being guilt tripped into keeping this item. I said I didn't need it again. She seemed annoyed and her tone was very unfriendly. Her name was Stacie. Like I said, I usually have really nice experiences here with employees but this made me not want to come back. read more

I have always had really pleasant experiences here. They have always shown me excellent customer service and if something went wrong on their end they have gone above and beyond to correct and even took it one step further to what I consider "being hooked up". Ha I almost consider myself Lucky if something gets messed up cause I've made out pretty darn well in those situations! They have an awesome return/exchange policy you have up to 1 year. Yes they are pricey, so I recommend stocking up during their sales and garage sales. This is my Go to spot for all my outdoor needs. The service reps are always super nice and have great stories if you get the chance to chat with them! read more

This is only a review of the shoe department, I like the rest of the store employees for the most part. This was my third annoying experience in their shoe department so I'm seriously done with them. In all three cases the service was ridiculously slow, full of attitude, and they seemed completely uninterested in making a sale. While waiting too long on my last visit, I finally whipped out my iPhone and bought the shoes online from an REI competitor. Feels good to be a gangsta. read more

I needed to get a bike fitting done. I called the shop and spoke with Jeremy. He was very friendly and knowledgeable with mountain bikes. I took my bike to him and got a fitting done. I had a lot of questions and he was able to answer all of them in a professional and courteous manner. He was extremely helpful and got my questions answered. If you have bike needs go see Jeremy at the Tustin REI. Thanks again Jeremy! read more

REI staff members are very helpful. The store has a wide selection of items for outdoor activities. Only drawback is that some items can get overly priced. read more

I've been to this REI about four times over the last few weeks and have been consistently impressed with every facet of it. The customer service is exceptional and this staff is incredibly knowledgeable and helpful. I rented crampons for hiking and the guy who helped me was excellent explaining the difference between snowshoes and crampons. It's always helpful when people can add in their own personal experiences to help you relate and understand what you may know nothing about. I came back here yesterday and spent about an hour looking at GPS watches for running. Tom was incredibly helpful and was friendly and patient as I asked a number of questions and tested watches. When another customer came up, he quickly found someone to help them so he could continue working with me. I returned today and purchased a watch after more questions and information from Michelle. I can't say enough about the staff at this store and it makes me happy to be an REI member. read more

If you want to go camping, rock climbing, or hiking, and you need the gear for it, there are few places as well stocked or as knowledgeable as REI. Sure, they also sell other stuff, for snow sports, cycling, paddling..., and the options are good there, but there are other, better stores to outfit yourself for these pursuits. For the feet on the ground adventures, however, you need look no further than REI. My last purchase was a pair of climbing shoes for my daughter, and we tried on at least six styles in her size in stock as well as looked at a rental pair for her to use. I picked up two extra slings and 'beeners because I was there. Get a membership if you are at all active, you get discounts throughout the year and a rebate check on full price purchases, and make sure you ask for help. The folks who work here use the gear and get outside and do the same things you want to do. read more

My favorite REI as it's bigger. Which means more on sale racks too. I like Life is Good stuff, and while at the other stores they only have a little shelf-ful, here they have more products and even some on sale! The staff is really knowledgeable and friendly. I am totally a city girl, but my boyfriend has been a REI member for years, mostly ordering online as we don't live anywhere close to a real store. So he gets pretty excited to find so many REI stores in So Cal when we visit, and use the Yelp map to hit all the REI stores within driving distance! So, this is a city girl's take on REI: REI is kind of like the Whole Foods of outdoors stuff. Pricey, excellent service, knowledgeable staff, and social conscious. Yes, my top is made in Nepal too, like yours from Walmart. But mine is from a company owned by Sherpas and part of the proceeds go to educate the children there. Yup, that totally justify me paying double the price... Kidding aside, their stuff do focus on quality. Check out the stitches etc and you'll appreciate the difference. And if you are, unlike me, really outdoorsy, you know that those little small details in the gear makes a difference. Getting the good stuff, designed by people who understand and use the products, makes it more enjoyable even out in the elements, and makes you perform better at the sport you're in. They have a lot of fancy gadgets that I didn't even know exist. Cute kitchen tools, even wine glasses to bring along on a camp! Now that's fun. But... Tick removers? Bear bells? Seriously, won't you just rather stay home? Yup, my boyfriend manages to turn this city girl into a REI fan!! read more

What a great store. I think the bad winter is creating a lot of clearance items, because there were a ton. I haven't been in REI for years, never been to this store... killing time between commitments and I am so glad I came in here. Bought a jacket for my son, 38$, zip off sleeves, zip off hood- down fill- cool coat! Get one! I almost bought my daughter one, but I have been banned from such purchases... I say renew... but apparently membership is one time... for $20 it was becoming silly, so I signed up for a new one! I rthink shopping at rEI will be like Paul Rudds fantasy league... read more

This is a Great outdoor and sporting goods store. Tons of snowboard stuff as well as everything you need to go out and enjoy nature. Employees are very nice and check out is really efficient. I am a bit of a slob and don't hike or backpack or snowboard ...you get the idea... But I still love this place! read more

I love coming to this place, the staff makes me think of living in Colorado. Today I ran into Scott, he was soooo flippn helpful. This does not happen often at most places I visit here in California. I came here to look for new ear buds, apparently all the cheap crappy ones I always buy die because they aren't sweat proof. I asked for assistance to find the ear buds since they seemed to move the store around for the seasons. One guy was kind enough to take me to the ear buds. I then ran into Scott, who was very friendly and helpful. I knew I wanted YURBUDS because every time I go to a marathon exhibit they advertise and I always feel like kicking myself for not buying a pair lol. Anyways if you're familiar with them, they have five or six different kinds. He was willing to stay there and explain the differences and give me his advise and tell me why I should get the ones I picked. Just absolute awesome service. Never really have a bad experiance here at all. Also you should get their membership. It's one time payment and you get special perks for having it. read more

REI is an outdoor junkie's paradise. They have everything you need for your recreational pleasure. I'm in love with this store and I could be in here for a long time, even if it's just to browse. Some of the items can be pricey but it depends on what you're looking for... I personally come here for my hiking/ backpacking needs. The staff is very knowledgeable. They have classes you can take, some have fees. You can sign up online. I just took a class on getting information for Channel Islands. I learned a lot. If you become a REI Co Op member (lifetime is only $20), you get dividends which is a share of the Co Op profit. Basically it's like getting money back/ store credit. I'm not sure if all of the items are dividends. I purchased my one man Big Agnes tent for about $126 on clearance. I had $65 dividends and it went towards the amount of the rent price. Btw, I absolutely love my tent!!! I can't stop buying stuff from this store!!! And another good thing is that if you're a member and you're not satisfied with your stuff, you can return it up to a year!!! No receipt, no problem!!! They can just look up your member account and you get your refund. Sometimes I purchase things online and don't wanna pay shipping because the total amount is less than $50, I have the option to have it delivered free to the store. One more thing... they also have certain items you can rent, it's cheaper if you're a member but non members can also rent gear too. #optoutside read more

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I went to REI in the Tustin Marketplace and got the greatest service. I went to REI after being treated poorly at a local bike shop. The staff was great. From the greeter to the bike dept staff, I felt important and like they wanted to make sure I got what I needed. Can't wait to go back. And when I'm ready to buy a really nice bike, I'll do my research and go to REI. read more

I have been hiking for a bit and am just getting into backpacking with my gf. REI is great because you get great products but also the value of great advice from people with a passion for the outdoors. Today I got customer service than was even better than usual and better than any I'd had before. Today I spent roughly $2,000 (had to buy everything for backpacking in the snow). Never once did I feel I was getting rushed (I asked a lot of questions) nor did I feel that I was being sold expensive gear for a commission. I was given practical advice for our specific desires, ambitions, and issues (my gf has scoliosis and he was able to give tailored advice for making the pack comfortable. Chris K did a great job today, there's a world of difference in the pressure between buying something and having to buy everything for a new passion, after spending countless hours online reading Chris's practical advice was truly comforting, useful, and helpful. read more

Love coming to this REI. All the employees are always extremely helpful and friendly. Crystal at the front helped us patiently with a complicated exchange and return! read more

We went to REI in search of Vibram Five Fingers: http://www.vibramfivefingers.com/... of course they didn't have my size. (size 10 in womens). The REI shoe expert told us that they should expect a larger shipment of these in March. I can't wait to try them. I am not a super outdoorsy active type, but I am married to one so we make a visit to REI every few months. He snowboarded twice already this season...and REI had a sale on 'gently used' snowboard and ski items! I found really awesome snowboard boots that were my size for only $40! Usually, I am only listening to my hubby talk to the REI guys, but they all seem very knowledgeable about their products. And I know they have an awesome return policy just in case you are not really happy with your purchase. read more

REI - Ski and snowboard sale - Bikes Near Me - Tustin, California

This is a great location and it has all the stuff I need for the perfect expeiditon. 5 Stars because the employees and service are excellent and the wide array of products to choose from. Make sure you sign up for the co-op it is totally worth it! only $20 read more

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REI has been my go too for over 25 years for all my backpacking needs. I've been an avid outdoorsman for years. Recently bought a new pack for a quick two day trip in the eastern sierras. I packed way to much and ended up breaking one of the straps. I took it back to REI yesterday and without any question, they replaced the pack. So rad that they stand by all there products. Thanks guys see you soon. read more