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    REI

    2.9 (74 reviews)
    ModerateOutdoor Gear
    Closed 10:00 am - 9:00 pm

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    $440 bike repair and they returned it with a tire not inflated
    Fred T.

    Wow talk about a really poor performance, I have used REI for bike services for some time now. When the Mt. View location closed, I switched to this one. Having broken a spoke on my Scott mountain bike and needing a tune up, I brought it in. The issues: Really crappy communication. Weeks went by silence. Only IF I stopped by or called were there updates. It should not take 3+ weeks to order a wheel period. Got the Call yesterday to pick up the bike. Got it home and wanted to take it out for a ride only to find they had not bothered to inflate the rear tire properly. Just enough air to keep its shape. (see pics) Now I find myself wondering what exactly was done for my $440 dollars???? I have been a REI member going on 3+ decades. You do not shop there for price. You go there for quality and customer service. If they cannot be bothered with that anymore then why bother? I will be looking for a new bike shop. Pity

    Backpacks
    Eddie G.

    First time coming to this location and it was great. They have everything for campers and outdoor enthusiasts. They have some pricey items but they also have a clearance section which has some pretty good items. Definitely worth the value you pay for.

    REI Sunnyvale - Benchmade knives ; I swear prices went up during the past 6 months
    Stella K.

    I was really happy to see REI open in Sunnyvale last year, taking over the old Toys R Us location. It's so much more convenient for me to come here, than driving over to Mountain View (location now permanently closed) or to San Jose. It feels larger than the Mountain View location. There is ample parking at this new location. Huge bicycle section to the back/left of the store. This is a great stop for much of your adventure needs... camping gear, climbing gear, clothing & shoes, backpacks. There is a wall of sleeping bags to the right (https://www.yelp.com/biz_photos/rei-sunnyvale?select=Mt8vf05yzZb-pevzh6UTSA) and a bike shop to the left (https://www.yelp.com/biz_photos/rei-sunnyvale?select=gWb-ssWUYXBuQsBmpF300w). They have a decent selection of Benchmade knives, and they also have some Swiss Army knives in store. Larger selection of knives on their website. https://www.yelp.com/biz_photos/rei-sunnyvale?select=8LXcX_o3FR4rVlujt4SUnA HUGE selection of water bottles, mostly Hydroflask, Yeti, Nalgene and Camelbak. https://www.yelp.com/biz_photos/rei-sunnyvale?select=s0BrPmK1GNOhX50JN8DCBQ You will even find a 128 ounce Hydroflask for those thirsty days. https://www.yelp.com/biz_photos/rei-sunnyvale?select=cJ02s5B0AdrXIA24P_Pz9Q It's always fun to visit the store to see what's new. Become a member to take advantage of 10% back on full price purchases. Members get free shipping, and also get discounts during the year (last month members got 20% off one regular priced item at REI, and 20% off one REI Outlet item). If you're not in any hurry, wait for the 20% off discount to use on that one big ticket item you've had your eyes on. There are a few other perks for being a member, too.

    Daisy G.

    Rei is one of my favorite sports place to shop at! We love coming here for their biking, snowboarding, and camping gear. Their employees are always nice and attentive towards customers. Lines at the checkout at this location can be very long. But it doesn't bother me. They have a good membership with lots of good benefits! Would recommend their 30$ lifetime membership if you're an outdoorsy person (:

    Outside
    Abdullah M.

    The service is not good at all. The prices are very very high. The selection is also not good.

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    World's slowest customer service/cashiers.There's no reason each person has a mini lunch date when it's their turn with all the talking.

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    Dmitri in the shoe department was really helpful. Ended up purchasing shoes he recommended

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    Page 1 of 2

    Ask the Community - REI

    Review Highlights - REI

    We've had a few issues with my bike and he is always super helpful, friendly and just an overall stellar dude.

    Mentioned in 2 reviews

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    DICK'S Sporting Goods - Fully stocked with a great selection of activewear!

    DICK'S Sporting Goods

    2.4(129 reviews)
    0.2 mi
    $$

    I want to commend the employees at Dick's Sporting Goods for excellent service, greeted me and I…read morefelt welcome. (I didn't catch the name of the older guy at the women's shoe department )He took the time to answer all my questions, offered helpful recommendations, and made the entire shopping process easy. His professionalism and kindness really stood out! I would like to Thank Justin for helping me and Quin Aswell!

    Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

    Photos
    DICK'S Sporting Goods - Convenient shoe request kiosk!

    Convenient shoe request kiosk!

    DICK'S Sporting Goods - Taken with lighting at cash register

    Taken with lighting at cash register

    DICK'S Sporting Goods - Entrance

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    Entrance

    YETI San Jose

    YETI San Jose

    3.9(23 reviews)
    5.5 miWest San Jose

    I love Yeti products and have been eyeing the YETI Crossroads backpack for a while now to replace…read moremy falling-apart aging backpack. I went in the day after Black Friday and bought it, and the service was excellent. The gentleman helping out was very kind and informative about new products and the backpack. Initially, they didn't have the black color on display, but he looked in the back, and the backpack was unsealed and recently got shipped in! It was a very smooth transaction, and we paid via a portable card reader. This store has all the Yeti products you need in every color. They even have customizable stations for specific products. P.S. I highly recommend their Crossroads backpack; it has so much space to fit clothes for a small weekend trip and your Yeti water bottle. I like that the backpack has multiple pockets and accessibility. My favorite part is the computer sleeve in the back pocket.

    I've come to this location a couple times now and I always leave happy. I was in and out today…read morewithin 15 minutes. I was on a hunt to find a travel coffee tumbler. I left with 2 hehe! They always have a great variety. What I always look forward to is their selection for Bay Area teams! The first time they had Sharks and Giants items. This time they had Warriors and 49ers! The employee, Josh, was so helpful and patient with me. I highly recommend this location!!

    Photos
    YETI San Jose - Overall view as you enter the store

    Overall view as you enter the store

    YETI San Jose
    YETI San Jose

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    REI - outdoorgear - Updated May 2026

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