Marcus was excellent with customer service. I really appreciate how professional he is. I was able…read moreto find all the things I needed and dicks has wonderful prices. Thanks Marcus

Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I can see how people can have mixed reviews coming here. The selection is small and service is a…read morehit or a miss. The store is small with a few teams and player jerseys mixed in with some rando ones. They will miss the mark completely or have what you want. No in between. However, for my Friday evening (20 mins before closing) shopping excursion they had what I needed. My son wanted a Matt Chapman Jersey and nothing else would work. We all walked in and one of the two associates (younger guy) greeted us after he finished helping with another guest. The manager or more senior employee just stared at the people in the store and worked around the cashier. The younger guy was courteous and helpful. If he didn't know the answer he asked the more senior employee. He helped us locate what we needed and thanked us for coming in. Happy KID equals happy PARENT and that means good review for the most part.

One star because nobody seems to feel the need to acknowledge people who walk into this…read moreestablishment. I've been here a few times and each time it's the same.... Guys stuck watching the tv and can't even fake a simple "hello". I'm not sure if it's because they're used to people just casually browsing and not purchasing...?? NEWSFLASH: your customer service (or lack of it) isn't helping your cause. One star simply because they honestly have a good selection of sportswear BUT be aware of the higher price tags.

Love this store! Vuori as a brand is high-quality and stylish, but this store is also a great…read morelocation! Every time I've shopped there, I've been greeted immediately & asked if I needed help; they're also great about checking in occasionally, but not so much that it feels overbearing. The store is clean, and it's easy to find things (almost too easy lol ). Shoutout to Laura who showed me around the store my first time there and gave great recommendations, and to Bronwyn who is always so friendly at checkout!

I had such a great experience at the Vuori store in Santana Row. As a full-time Pilates fitness…read moreinstructor, finding cute workout outfits can be challenging and expensive. However, the value of their products is elite. In addition to their great offerings, the Vuori team was extremely helpful and friendly. They warmly greeted me upon entry, and there was always a product specialist available if I had any questions, without it feeling overwhelming or invasive. Overall, it was a 10/10 experience. I left feeling satisfied with my purchase and have received so many compliments and inquiries from my clients. Thank you, Vuori team!

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Do not come to this location. The staff here are clueless and not helpful at all. I grabbed a pair…read moreof shoes off the display wall, the exact shoe that I wanted was a "size 8." Which is literally on the display wall...stick with me now. All I asked was " can I purchase this exact shoe of the wall, size 8, just bring the right foot" the left shoe is on display( in my hands already) the staff member looks on his phone and says we do not have that shoe. I believe Dick's shipment usually ships 2 pairs in 1 box because most humans have 2 feet right? Anyways he comes out with the wrong colorwey, I literally showed up what shoe I wanted off the wall, which was Nike White Track spikes. Once I realize it was the wrong shoe it had already been purchased then I go to the register and he did not allow me to exchange it for the pair that I wanted so I had to buy two pairs of shoes back-to-back transactions the staff is retarded and they should probably be fired

When I popped in on a busy Sunday , it took almost 6 different associates to find just one pair of…read moreshoes . Shout out to Em, one of the best associates there who handled any of my requests with ease. Definitely ask for her !

Went into the Valley Fair location with my son today. The girl working at the register was…read moreextremely rude and very unprofessional. I was asking simple questions regarding my purchase and she was super short with me and kept saying "I don't know". I asked for a manager who might have the answer and she replied she was the manager. Her attitude became increasingly worse and so I asked her name. She then said "I'm not telling you that" . I asked, you're the store manager and you won't tell me your name? She finally said "fine my name is Kim". I just turned around and left with my son. If it wasn't for the fact he had saved for the purchase and the shoes were for him, I'd have immediately returned them. The guy who initially helped us with shoes was very friendly and helpful. If her name really was Kim, she should not be in a management position.

They did what I asked at a more then reasonable rate. I was very pleased and plan to go back with…read moremore business!

California Custom specializes in screen printing, embroidery, and trophies and plaques…read more California Custom provides services to professional sports teams, colleges and universities as well as high schools, clubs, local teams, small businesses, and hi-tech companies. Their customers list includes the San Jose Earthquakes, San Jose Sharks, Santa Clara University, San Jose State, Stanford, and Cal. "We love all our customers no matter how big or small," says California Custom owner-operator Brian Holmes. ________________________________________________________ That quote above from Brian is true. He took care of me and overcompensated for making a mistake by printing on 100% cotton when asked for 50/50 poly/cotton t-shirts. No artwork fee charge. $20 per screen. I've had three different t-shirt orders with them and will continue to do business with them for the quality work and hospitality. The downside is that they always seem busy, so you have to keep calling to make sure you get your order fulfilled.