I decided to give Express another chance after not shopping there since 2023. I purchased a few items in store about two weeks ago, and the in-store service was actually amazing. However, within a short window after my purchase, I noticed the same items were heavily discounted online. I called customer support to ask for a price adjustment, but they said Express no longer offers price matching. Instead, I was told I would have to go back to the store, return the items, and repurchase them online to get the lower price. That is extremely inconvenient for customers and honestly makes no sense. Stores like Abercrombie make this process so much easier. You can quickly chat with customer service online, and they take care of the adjustment right away. This is probably one of the reasons companies like Abercrombie continue to grow while Express keeps losing customers. Unfortunately, I'll be returning my purchase and shopping somewhere else. read more

Oof! No wonder it was so empty in the store. SA just blatantly ignored you as they were too busy gossiping. Bunch of untrained pretentious teenagers working there. Glad I did not spend a penny inside. Want my money you better be nice. Indeed they are so unmotivated and unfriendly I thought they are shooting for closing down. read more

Express - Poor customer service. No wonder no one's inside - Men's Clothing Near Me - Santa Clara, California

Bought $700 worth of clothes for graduation. Tried to exchange a suit jacket 7 days later before having worn it to graduation tomorrow. I was denied because the do not remove tag was not on the suit. I did remove one tag in the back (picture below) when trying on my whole outfit at home. I realized it was too tight around the waist. So I went to exchange it for a bigger size. The only tag on the jacket was handwritten, clearly was a return or exchange from previous customer. It took about 10 minutes to ring it up when I bought it because it didn't have the normal tags. But they would not accept the exchange because it had the "do not remove" tag removed from the sleeve. I was sold this item without the "do not remove" tag on it. I did not remove it, but the sales clerk called me a liar. I was sold a returned item that already had the tag removed, and was unworn. And the store manager refused to have a conversation with me. Horrible experience. Horrible customer service. Horrible policies. Do not shop here. read more

Express - Handwritten tag - Men's Clothing Near Me - Santa Clara, California

How horrible service here. Quality of shirts are horrible they shirk to nothing . And it's was $80 might as well bought a lulu lemon shirt that's wrinkle free and non shirk able read more

Terrible service. For some reason they havent updated the backend to the site so when you type in "express return policy" in google it comes back with "60 days". When I went to return some shoes within the 60 day policy they let me know they couldnt take them back because it was past 30 days... Lady at the Nashville store was rude. Lady with customer support was even worse. You've lost a customer. read more

Express - "return policy" - Men's Clothing Near Me - Santa Clara, California

Separate from the women's store - the men's store is on a different level and not connected. Basic stuff that isn't too expensive. Jeans, belts, plain shirts - even a few shoes - they have lots. Quality is ok. Store itself is well run and inviting. I wasn't in the mood to try on jeans but they looked and felt very ok to me. Unique colors - nothing too crazy but just different enough to stand out. Belt selection looked mostly dress up type. Would have liked to see one that was plain and a bit thicker. I like something a bit heavy duty. Selection online is a bit different. They have more of certain things. An option is to buy online and ship to store. Sometimes its almost easier to shop online if you know what you want. Saw a wallet by the register. Seemed very thin and I liked that but quality was not as good as the one I currently have from Nordstrom (store brand) that must be 10 to 15 years old. I like my wallets to have certain storage that this didn't meet either. read more

I would give a zero review if I could. I shop here a lot and wanted to just exchange clothes that I had bought as the fitting rooms had no attendant so I came back later. The manager was so rude and the employees completely clueless on what customer care is. I will never shop here again! read more

Express is one of my favorite clothing stores, I especially like their shirts. I like the styles and the fit. Service, as expected in retail, is hit or miss depending on the day and who you get. read more

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Ruben the manager helped me save $210 today I got 6 pairs of chinos he even ordered 3 in my size and had them shipped over to my house read more

Express - Men's Clothing Near Me - Santa Clara, California

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Since this store is located in the mall there's plenty of parking spaces. The fitting area has more than 10 rooms so naturally there's no lines. The customer service here is fantastic, I had several questions and wasn't left without answer, even if the staff didn't know the answer they'd find out immediately. They were also helpful with finding different sizes of the clothing while I was in the fitting room. The store itself has such a good vibe, mind you it's a bit pricy but the quality and the design of the clothes worth it for sure. read more

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BEWARE Express's return and exchange policy is from the ship date not the delivery date. So you're penalized with a shorter return time period online with less time with the items in your possession vs purchasing in the store! Ordered a few items online on Oct 19, 2024. The items shipped on Oct 23, and delivered on Oct 29, 2024. I tried to return the items on Nov 23, and my return was denied because the 30 days to return or exchange is from the date the items shipped. And since October has 31 days that window ended on Nov 22, 2024. So it took 6 days after the items were shipped before I received them. So that's 24 days I had the item in my possession if that's from the delivery date to return the item. If I bought it in the store I would have 30 days, so you're penalized when you buy it online. And Express's free shipping is one of the slowest. I won't be buying anything from Express anytime soon, and will at least warn the people I know of their slow shipping which return policy that penalizes you buying online vs in-store. So beware buying online with Express read more

I've been shopping with Express online for over a decade now and the first time I ever had an issue with a return I was rejected. They said my return was outside the return window, I tried to explain that I normally return items at the their clothing store in Roanoke, Virginia but found out that they just closed down the whole store in the mall then what I get is sorry we can't do nothing for you and your basically stuck with it. This is such a disappointment that it strikes so many nerves and to think when you're a loyal customer to get treated like trash. read more

I ordered a full suit online. I paid for the overnight option, and I only received the pants. I was told the suit jacket was out of stock and that it could be over a week to receive it. No additional help was provided on their end. Why have it available online if you are out of stock? read more

I came in yesterday, looking for Mandarin collar, navy blue button up shirts and unfortunately there were none at this location. The sales man Logan found them online, ordered them for me, had them shipped to my house and at clearance prices. I left a totally satisfied customer and his attentiveness was superb. Thank you Logan! Amazing customer service! read more

Customer service here is a JOKE! I walked inside the fitting room and tried to find an employee but nobody was inside the fitting room. So I'm standing by the registers and one employee was folding clothes I said excuse me and pointed at the fitting rooms and she said you can take any open doors. Okay? So I go inside the fitting rooms and guess what, all of the doors were closed and locked! Where's the open doors? I looked on a rack and saw the employee key hanging over. Did they want us to open the doors ourselves? What if some creepy perv noticed the key and tried to open the doors where women are changing! I found a fitting room and I went inside cause like the employee with a crop black top and a open back said take any open door, so I went inside and I get a knock and I said yes? A different employee says oh sorry but this fitting room belonged to a different customer so can you just hand me the clothes that are hanging? UHHHHHHHHH first of covid, and second HOW DOES AN OPEN FITTING ROOM BELONG TO SOMEONE WHEN ANOTHER EMPLOYEE SAID TAKE ANY OPEN DOOR! After putting on the jeans I was trying on I opened the door and gave the employee the clothes she said thanks and opened a new fitting room door for another person and started opening two other doors for other people wanting to try on clothes. Okay screw me right? Later on both me and my mom were about to start paying and she told the cashier she had a coupon, the cashier saw the expiration and said it expired on august 11th. My mom told the cashier I just got this in the mail on Monday? The cashier said it's expired my mom said I understand that but I received this in the mail on Monday. The coupon is expired. We won't take anything thank you bye! My mom kept telling you she received the coupons in the mail on Monday!!! I swear all of these employees needs to be trained in knowing how to give better customer service read more

Express - An employee key hanging on the rack inside of the fitting room - Men's Clothing Near Me - Santa Clara, California

Was in earlier this week with my fiancé who was looking for a suit for our upcoming wedding and Ricardo was soooo helpful! We knew he wanted a navy suit but were unsure of how to style it with a vest. Ricardo asked questions about shoes and ties to get a better understanding of the look he was going for and made some suggestions based on the information we gave him. He went to grab other shirts, colors and sizes for us and when we couldn't find the vest we wanted he checked to see if they had it online. We seriously got better customer service here than anywhere else we looked, including Nordstrom's and Macy's! So shoutout to Ricardo for going above and beyond and making our suit shopping experience so pleasant and easy! read more

Again, more untrained staff not knowing how to return things and putting non-sale items on the sale/clearance rack. Love express, but they gotta stop putting untrained people at the cashier... read more

Express - Long line on a weekday at 4pm... what the heck..... - Men's Clothing Near Me - Santa Clara, California

This is my favorite Express store in entire bay area since I got royal treatment here once :) Me and my friend walked in around 5:30pm on Sunday evening and there were 90 mins left in the store closing. I didn't wanted to buy anything in particular but my friend wanted too. But reverse happened. She didn't buy anything and I ended up buying few clothes..haha. But she could select some colors and patterns, which she ended up buying online. As I was looking around, my hands were full with the clothes that I decided to try. An assistant walks up to me and asks me if I would like to keep the clothes in a trial room. She will keep the trail room closed for me :) Now who can say no to such an offer, I offcourse say yes and was delighted to have the clothes waiting in the room instead of me carrying them around. Once I was done deciding, I just walked in to try them out. Great day of shopping I must say. My friend was delighted to know that you can request an assistant to keep the clothes in a trial room if the store is empty enough. Kudos to the amazing staff and their hospitality. Will surely return soon to get some items :) read more

Don't waste your time or money in this location! This store is horrible at customer service! Saddest part is it's the closest location to me. I walked in looking for work attire and one employee was nice enough and helped me with sizes and blazers. I then went to try them on and first of all there is nobody in there to help guide you and when they are they're on their phones. This review is strictly for SANDRA! She asked me "do you have any coupons on YOUR ACCOUNT? To which I replied I might because I have an account with express, she then hands me a mobile device asking to put my number and email and I noticed it stated "add member" and I asked her if she was signing me up for anything and she replied "oh no I'm just checking your account" literally grabs the device and hits add member and proceeds to tell me " I went ahead and signed you up now" mind you she lied, and falsely without my consent added me to a program which I am already a part of. I was really upset but not to the point to go off on anyone so I asked her "what did you sign me up for?" And she said insider so I reminded her she told me she didn't and to that she replied "why are you being so rude mam" I was so taken back by this comment which made me upset. I just left and walked to the register and asked for their manager but obviously they don't do anything about it, if anything I've witness them make fun of customers right in front of me. Just save your money and time and go somewhere with better service or heck online orders! read more

Came here for some Black Friday shopping. Everything in the store was 50% off before noon. After that it became 40% off. The place has a lot of cool things for pretty decent prices. I bought at sweater with a price tag of 69.95 and he rang it up as 14.95. No idea, but it worked out for me! The line was a rather strange and almost got into a dude for trying to cut, but thankfully I had some back up. If you're a dude and want some pretty posh clothing, this place is for you. read more

I like this Express because they have a bigger selection that the other stores nearby. But on the down side, this one is always more messy and busy. I've found that coming before noon means I wont have to wait in line for a fitting room and the store is not as torn apart as it is later in the day. I also really like the recent expansion they've done, and how each room is organized (professional, casual/dresses, and denim). I keep getting coupons from them in the mail, and love coming here to look around. They always have new styles and and often good sales like buy one get one 1/2 off. I've found that their denim is really soft, but it stretches out a lot after wearing it. I do wish that they carried 00 in their store. It's nice that they have pants available in short, regular, and long, but 00 is online only. read more

One of my favorite brand names. Most of the clothes I own are from Express. They have clothes that come in different sizes that best fit for all people. I really like their dress clothes, henleys, tuxedos, tees, and jeans. This store is pretty big compared to other ones I been to. They have many options to choose from and might not be sold online. read more

****************** 1618 ****************** 1 of mom's favorite stores for pants. They fit mom perfectly. It's perfect pants for work. We both wear size 00, now don't be fool by this. They are bigger size and put a 00 on to make women feel better. My fat ass is size 4 in Europe ok, but Double 00, doesn't make me feel any better. I always got bargain dresses here. I got 2 dresses here for 80% OFF. I always tell people. "You make the clothes, the clothes don't make you!" I can make the $39 dress looks like a million bucks haha! And we only come here when they have a sales or promotions, the girls work here are always helpful to my mom. read more

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Great store, great service. I took my daughter in to look for some new shirts. I only deduct one star because we had a hard time finding sizes in a lot of things. They have a lot of selection in styles, but not in sizes. We did find some cute things, and I'd absolutely go back. We ended up getting one shirt that didn't fit. When I went to exchange, the sales person was great. I couldn't find the shirt on the floor, but she knew right where to look and immediately went to grab me a different size. She was very nice and helpful. Thanks!!! read more

Being introduced to the working world in the past year, I've had to update the wardrobe. Gone are the days of JCPenneys and t-shirts from online...well Express Men was there to help me in that transition - especially on Black Friday (sorta) First, the shirts are a great fit for someone like me - a bit slender of a build and definitely down with the slim shirts. They look great and actually last quite a while. But alas you get what you pay for...these shirts go for about $60 each. Luckily there are sales from time to time...which gets me to Black Friday... Black Friday - one word, lines. A line to get in, almost a line to check out shirts, and a long line to checkout. It was a bit cray, but the retail workers were busy trying to make sure everything was in order, which I appreciated. Aside from the hectic-ness and waiting, I was able to get three shirts at 50% off - that's insane. Half off these $60 shirts? Basically the only reason for me to come to VF at midnight on BF. Thanks Express Men for making my Black Friday :) read more

Honestly this company as a whole is terrible. Their quality is okay but definitely not worth the price unless you get it for a really good sale. My sweater arrived with gaping holes so I returned that immediately. Also the management is terrible and unethical. read more

Bumping this express location up to 5 stars in light of the recent awesome experience I had! End of Season Sale. Clearance. Shopping Experience Survey Discount. I bought 3 button downshirts and a sweater for such a steal. the button downs were 70 dollars retail, then with end of season clearance, went down to $40, then additional 50% off clearance took it to $20. THEN I filled out an online survey for my shopping experience and it was 15% off of that so $17 for 3 nice shirts. The sweater I got was $88 retail then went down to $21. after clearance and survey discount. $72 for 4 items at Express. I'll definitely be coming here again. read more

Express - Men's Clothing Near Me - Santa Clara, California

MINH did above and beyond customer service. He Called for sizes for suite pants for my fiancé, he was on hold for a long time even tried to check for sizes when we were about to check out. He is patient and professional.. he should get a raise or something! read more

This Express has really gone down hill. The staff there seemed like they are bored out of their minds. When you ask for help they just look like you're bothering them. The manager there used to be a staff there who was also unfriendly and still is unfriendly. Inventory wise not good. They just keep moving the racks around to make it seem like they have fresh and new things. Most of Express inventory is online unfortunately. I'd prefer they gave them to the stores more. read more

Express Men Valley Fair - 1 Word Description : Lackluster Came here for the New Years sale. Was not really that impressed since it seems like Express is always running a sale. Love the clothing design, patterns, and the way they fit. But they lack material quality. Let me tell you something about it. Always running into issues with their material. I have had clothing fade from here, buttons pop off prematurely, crotch rips, [you name it]. So I purchased this beautiful red iridescent large size fitted shirt, that gripped my bulging arms perfectly. So it is the big day, going to an important business meeting, put the shirt on and wam-bam I discover a snag....... Bummer... Bummer... So I screamed out expletives privately, and rushed out of the house with a less powerful shirt. But wait it get's better... trying to exchange. The worker bees give you the stink eye when you do not have any tags attached. Come on! Well luckily they were willing to exchange it. They were also questioning when I bought it, even though I had the receipt and physical tags in my possession, and the shirt had it's own mannequin display, and a 10 foot section of rack. Ay Carumba! Express train your staff better. I have been purchasing clothing from your store since the "Structure" days. read more

Stopped going here for myself years ago but recently came to buy some good looking shirts for the boo... came in a week later for a size exchange only to find many of the items purchase only a week ago were now on sale. No big deal we thought as we had the original receipt and figured they could just price adjust at the register since the item #s were on there as well as the original pricing. NOPE. This other lady came to help but was very rude saying we had to go shop around for the exact same items for them to do a return and rebuy. ARE YOU KIDDING ME?! After spending the time to find all of what we bought, the actual manager comes up and tells us she would do it as a one time courtesy and we didn't actually need to shop around to find these items. You can expect Express corporate will be hearing from me. read more

My fiancé and I were the second people in the store this morning upon opening. We were never greeted even though there was an associate who watched us walk in. They walked past us several times as if we didn't exist. No one offered help at any point. I was standing next to an associate while I was trying to find a better pants size for my fiancé while he was in the fitting room, and while I was struggling to reach (I'm vertically challenged) he didn't offer to help. When I was in line to check out there was a couple ahead of me who took a VERY long time to check out, but when it was my turn the associate didn't apologize for the wait. All he bothered to muster up was a "cash or card?". No hello nothing. The experience today was the worst I've ever received at an Express store. read more

Decent clothes but every time I come here it takes forever to check out. They are not training their associates on how to do returns until customers are there in front of them, you have more people on the floor helping than you do on registers (doesn't make sense - revenue is waiting for you to check out...should prioritize checking out). I am able to find the items I want in 15 mins but inevitably spend double that time checking out. It deters me from coming here honestly. read more

I buy a lot of the basic day-to-day clothes from this store. They also have some nice shirts for work and for pretty good prices. the cloth are made from good quality materials that are long lasting and on top of that this store also has great customer service. I really hate shopping but I find the shopping experience at this store above average. read more

Express always has cute and affordable clothing options for women. They have snazzy shirts, cool dresses, and sylish office wear. With that said, my little sister's birthday and Christmas are two weeks apart. So I came here in early December to get her birthday and Christmas present all at once and effectively kill two birds with one stone like O.J. Simpson (allegadelly) did in the '90s. Now that was a dated pop culture reference. For the holidays, they were a bit understaffed. But even with only 3 employees, I saw them all helping customers, assigning them fitting rooms, checking inventory, ringing customers up, and folding clothes when the lines for purchases were short (or non-existent). Now that is what you call multitasking. They can definitely put that on their resume. And so can O.J. Wow! Two O.J. Simpson references in one review. That has to be a record. Anyway, one guy who was working the cash register, took the time to find smaller sizes in the back for my vertically challenged sister. I ended up getting two nice work outfits for her (with the fashion advice of La Novia), so when she when she earns her master's degree in June, she'll be properly attired for work. That is, if she can find a job in this economy. Overall, this was a 4-star gift shopping experience. As I was paying, I tried to use a coupon that was mailed to me (since I shop at Express Men) and sadly, it was expired by a day. He rang it up anyway and I got $40 off. That lifted my holiday spirits! And well, that merits an extra star. read more

This was an average Express store. I was going to rate it a 3/5 but the customer service here was below average. What was confusing about this store was that there's two Express stores in this mall but one floor was for men's and one floor was for women's. You'd think that they would build an escalator to attach the two floors for convenience. read more

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I mentioned this in my post for Express but quite large considering that generally Express and Express Men are combined so for those folks who do like Express Men items Valley Fair has a large selection but unsure about the clearance area as I didn't take a look for it. The staff though was very helpful with my boyfriend's exchange which was nice. read more

The staff must have been reading these reviews because I was instantly greeted and constantly asked if I needed help getting anything or had any questions. I was probably asked 4 times in a span of 3 minutes. I love that they have slim fit that is ACTUALLY slim. My boyfriend and I are always on a hunt for some nice shirts that fit well and most places with "slim" fit make me question what these designers define as "slim". Great fit, great material, but a little pricey. Some of the items have understandable prices such as the blazers and jackets but some of these shirts are really casual and or ugly and they start at $59++++. Why would you pay that much to look casual or mediocre? I will never understand. Thank you to the friendly staff, I appreciate your help! read more

I definitely appreciate all the great deals and and coupons I got to take advantage of this holiday. I've always loved the clothes for it's quality and value here. I just have a minor criticism with the cleanliness of the place. I was in the fitting room trying on a sweater and there were dust bunnies all over the floor. It definitely looked like no one had sweep for a long time. The dust got all over the merchandise and all over my jacket. I was quite peeved by that. During my last recent visit here I wanted to take advantage of my "fast cash" coupon before it expired and was looking at these sweaters wraps which were on sale. I found a black one in my size and then went to proceed to see if they had a grey one in my size. The has a light grey one but right when I put it on, a wrench smell of body odor quickly filled my nostrils. I was quite disgusted. The same sweater came back to haunt me as the sales associate brought it back to me again after I asked if there were any more extra smalls left. read more

Rating a clothing store is like trying to hold running water in your hands. Doesn't work because everyone is different. But here is what I think about Express as a store Pros: - great selection of clothing - professional, dressy, casual, lounge, sporty - an extensive offering of JEANS! - store is well organized and divided into sections that make sense - good selection on jewelry and accessories - always trendy and just a little bit of funk (which is what I like) - you can get a rewards card that is not a credit card - this particular store has the most selection as compared to surrounding locations Cons: - from talking with friends, they only seem to fit a certain body-type, so you may need to get some tailored - due to the size of this store, sometimes it's hard to flag a staff Being a one-stop shop kind of woman, this is my go-to for anything I need in terms of clothing and accessories. TIP: Take advantage of their Express Next card and be on their mailing list because they don't spam very often and they send you sales and discounts off and online! read more