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    Express

    3.1 (145 reviews)
    Open 10:00 am - 9:00 pm

    Express Photos

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    "return policy"

    Terrible service. For some reason they havent updated the backend to the site so when you type in "express return policy" in google it comes back with "60 days". When I went to return some shoes within the 60 day policy they let me know they couldnt take them back because it was past 30 days... Lady at the Nashville store was rude. Lady with customer support was even worse. You've lost a customer.

    Ruben the manager helped me save $210 today I got 6 pairs of chinos he even ordered 3 in my size and had them shipped over to my house

    Sunil R.

    Express is one of my favorite clothing stores, I especially like their shirts. I like the styles and the fit. Service, as expected in retail, is hit or miss depending on the day and who you get.

    Ramona B.

    Since this store is located in the mall there's plenty of parking spaces. The fitting area has more than 10 rooms so naturally there's no lines. The customer service here is fantastic, I had several questions and wasn't left without answer, even if the staff didn't know the answer they'd find out immediately. They were also helpful with finding different sizes of the clothing while I was in the fitting room. The store itself has such a good vibe, mind you it's a bit pricy but the quality and the design of the clothes worth it for sure.

    An employee key hanging on the rack inside of the fitting room
    Jocelyn P.

    Customer service here is a JOKE! I walked inside the fitting room and tried to find an employee but nobody was inside the fitting room. So I'm standing by the registers and one employee was folding clothes I said excuse me and pointed at the fitting rooms and she said you can take any open doors. Okay? So I go inside the fitting rooms and guess what, all of the doors were closed and locked! Where's the open doors? I looked on a rack and saw the employee key hanging over. Did they want us to open the doors ourselves? What if some creepy perv noticed the key and tried to open the doors where women are changing! I found a fitting room and I went inside cause like the employee with a crop black top and a open back said take any open door, so I went inside and I get a knock and I said yes? A different employee says oh sorry but this fitting room belonged to a different customer so can you just hand me the clothes that are hanging? UHHHHHHHHH first of covid, and second HOW DOES AN OPEN FITTING ROOM BELONG TO SOMEONE WHEN ANOTHER EMPLOYEE SAID TAKE ANY OPEN DOOR! After putting on the jeans I was trying on I opened the door and gave the employee the clothes she said thanks and opened a new fitting room door for another person and started opening two other doors for other people wanting to try on clothes. Okay screw me right? Later on both me and my mom were about to start paying and she told the cashier she had a coupon, the cashier saw the expiration and said it expired on august 11th. My mom told the cashier I just got this in the mail on Monday? The cashier said it's expired my mom said I understand that but I received this in the mail on Monday. The coupon is expired. We won't take anything thank you bye! My mom kept telling you she received the coupons in the mail on Monday!!! I swear all of these employees needs to be trained in knowing how to give better customer service

    Long line on a weekday at 4pm... what the heck.....
    David W.

    Again, more untrained staff not knowing how to return things and putting non-sale items on the sale/clearance rack. Love express, but they gotta stop putting untrained people at the cashier...

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    Page 1 of 4

    Ask the Community - Express

    Review Highlights - Express

    The girl in the fitting room was more then helpful and the guy working also was extremely helpful with helping him see what size fit him the best and what would work for his build.

    Mentioned in 2 reviews

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    Bonobos

    Bonobos

    (89 reviews)

    $$

    West San Jose

    I'm shocked by the number of five star reviews because my experience was anything but! I walked in…read moreand the gentleman at the register, asks "how may I help you today" kindly but as soon as I said that I have a return, his demeanor changes completely. I asked him if they have any sweaters with a different type of material because I found this one itchy, but he's not really interested. He just tells me "let's just take care of this return first and then we'll see". so he processes my return and says "alright, you're all set", without any intention of following up on the question I had asked earlier. I asked again, "so do you have any other sweaters, with a different type of wool, and he says, "well there's some sweaters on the counter behind you. You can take a look ", without any intention of helping. so, I have to literally ask "what kind of material are those sweaters made of?" now he doesn't know either so he looks up the item on his computer and he tells me that they are indeed a different type of wool. It should not have taken this much effort for my question to be answered. Could he be any less interested in making a sale? At this point he gets a call with a customer, presumably, and stays on this call for 5 minutes. I continue to browse and find a sweater that I quite like and bring it up to the counter to ask him to look up the price and material for me. But he never gets off the call, which isn't entirely his fault. But he could have multitasked and or put the call on hold to help the customer that is actually there in person. But he really just did not seem interested in engaging with me. Where's that stellar bonobos customer service I keep reading about? Not present at the Santana row store on Monday 12/22 at 6pm. Management if you're reading this, that guy needs to be fired. You just lost a loyal customer!

    Had an amazing experience here the staff was attentive and on point with their recommendations!…read moreLook for Alex she is wonderful and you'll be in good hands.

    Franco Uomo - Franco Uomo Signature 3-Piece Suit with Loro Piana Fabric worn by Justin Belcher at the Ameswell Hotel in Mountain View.

    Franco Uomo

    (235 reviews)

    $$$

    West San Jose

    I had an AMAZING experience at Franco Uomo - Palo Alto. We worked with Ibrahem, and from the…read moremoment we told him this was our first time doing a custom tux, he opened up Pandora's box for us! It was an incredibly informative session that opened our eyes to so many possibilities. The world of custom tuxes is next-level, and Ibrahem walked us through every detail with such care, creativity, and enthusiasm. They truly have EVERYTHING --a wide variety of fabrics, shirts, buttons... if you can imagine it, they have it. His thoroughness got us genuinely excited about our wedding, and we even learned a few things along the way. Before we left, he even gave us a thoughtful list of questions to ask other tailors we were planning to meet with--which really speaks to his confidence and professionalism!! We left feeling informed and incredibly grateful for the experience. Highly recommend.

    Exceptional experience from start to finish! My husband chose Franco Uomo for his custom wedding…read moretuxedo this past May, and we couldn't be happier. The team's service was outstanding, guiding him through every step of the design process with expert advice on style and cohesive details. Their meticulous attention to detail during fittings ensured a flawless fit, making precise adjustments. Some adjustments were so subtle only a master tailor would notice, yet they elevated the entire look! We've recommended Franco Uomo to countless friends, not just for their impeccably crafted suits but for the unparalleled service. They genuinely care about making you look and feel your absolute best.

    Suitsupply - A well-tailored suit remains the defining element of a truly complete wardrobe.

    Suitsupply

    (178 reviews)

    $$$

    West San Jose

    I knew what I wanted to buy when I made an appt with them. They didn't try to up-sell me or sell me…read moremore than only what I wanted. Although it wasn't supposed to be ready for several days, 30 minutes after being fit and leaving, I got an email that my tailored suit was ready. Nice. The suit fits perfectly and seems to be a quality item. Can't complain, will come back for more.

    I came to SuitSupply for a very specific and meaningful reason. I wanted a custom tuxedo to walk my…read moreonly daughter down the aisle at her wedding. Given the importance of the moment and the price point, I had high expectations. The initial experience was strong. The consultation, fitting, and in store service felt thoughtful and professional, exactly what you would expect when investing north of a thousand dollars for a tailored tuxedo. Unfortunately, the jacket fit missed the mark. When I raised the concern, the initial response from the tailor left me with the impression that this was simply something I would have to live with. That did not sit right with me given the investment. I asked to speak with the manager, and credit where it is due, he handled the situation extremely well. He took the issue seriously, showed genuine interest in getting it right, and ensured the jacket was adjusted as best as possible so I could confidently wear it for the wedding. After the wedding, they brought me back in to fully redo the tuxedo and included a custom shirt as part of making things right. Unfortunately, the redo was worse than the first fit. I am still not sure how or why that happened. At that point, we started over again, this time with two people taking my measurements and another custom shirt added to the order. Throughout this entire process, the overall professionalism in the store was solid, with the exception of one representative who occasionally missed the mark but did catch himself and apologized. Everyone else genuinely tried to deliver a good experience. Where things consistently broke down was after the order was placed. Something seems to get lost in translation between the store and the suit makers, and that disconnect ultimately undermined the experience. Bottom line. The in store service and intent were good. The execution and consistency of the final product were not. As a result, I will not be a customer moving forward. I truly hope my experience remains the exception. My son, nephew, and son in law are all active SuitSupply customers with multiple custom suits and shirts and have had positive experiences. For me, however, I am now looking for a different long term partner as I continue upgrading my suit closet.

    Eli Thomas Menswear

    Eli Thomas Menswear

    (79 reviews)

    $$$

    West San Jose

    Nice place with a pretty solid selection of suits and more casual garments. The staff is helpful…read moreand willing to chat with you in depth about the offerings. Prices are quite reasonable for what you get -- there was a nice Corneliani blazer in camel for about $1200 which is a great deal for that kind of piece. Recommend to folks in the area looking for some fine tailoring!

    My now husband and I had the best experience here. Starting off, my husband knew exactly where he…read morewanted to go to purchase a suit for our wedding. They where open and clear on rent vs purchase and having pricing on the options, he decided to purchase due to wanting a specific color and wanting to keep his suit for future uses. From there we went on to see exactly what shade with great help from Jim. Every single step was just great and the owner came out to even great us and started giving our 2 kids candy and a toy car to push around the store. We felt so welcome, he also heard me talking about my dress color and suggested a custom tie that would pull in the shade of ivory from me dress and my husband's white dress shirt together. Shortly before leaving, they mentioned they also do alterations on wedding dresses since I had mentioned my dress still needing alterations. Fast forward a week later and I'm getting quoted an amazing quote to have my dress altered, so much stress was relieved! Every visit in to pick up our wedding attire was 100/10 and I highly recommend going in. We absolutely loved the entire experience and can't say enough about everything!

    Nordstrom Valley Fair

    Nordstrom Valley Fair

    (945 reviews)

    $$$

    West San Jose

    Enjoyed my visit to Nordstrom this afternoon. I hadn't been there in many years. My main reason for…read moregoing was to browse and admire the designer handbags, my current obsession, without buying anything. They have a really nice selection. I was able to see bags and charms from Coach, Tory Burch, Kate Spade, Longchamp, and many more designers. I had admired some of the bags online and enjoyed seeing what they looked like in real life. The biggest surprise was Coach. I burned out on Coach purses over 10 years ago, but found some of their bags to be quite beautiful and well-made. I also saw some Tory Burch bags I really liked, and I'm not usually a fan. One sales associate offered to assist me and then kindly left me alone and let me browse. Spending time at Nordstrom was one of the highlights of my visit to the mall.

    I came in on Friday, March 13th around 5 PM to shop for graduation dresses. I selected a few items…read moreand headed to the dressing room area, where I saw a woman in a red shirt and black pants walk out of one of the rooms and completely ignore me. I initially assumed she was another customer, as she made no effort to assist or acknowledge me--even after seeing me clearly looking for an available fitting room. All of the dressing rooms were filled with staged dresses, which made them appear unoccupied and ready for use. Since there was no guidance or assistance, I began trying on dresses in one of the rooms and asked my partner to come take a look. At that point, the same employee abruptly came in and told me I needed to move because someone else was assigned to that room. She insisted I gather all of my belongings and relocate--while I was in the middle of changing. The interaction was handled in a rude, passive-aggressive manner, and at no point did she apologize or offer any help. I was never checked on or assisted throughout my visit. This was a frustrating and uncomfortable experience, and the lack of basic customer service was disappointing. I would not recommend coming here if you expect respectful or attentive service.

    Express - menscloth - Updated May 2026

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