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    Express

    3.1 (147 reviews)
    Closed • 10:00 am - 9:00 pm

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    Reviews With Photos

    Handwritten tag
    Nick L.

    Bought $700 worth of clothes for graduation. Tried to exchange a suit jacket 7 days later before having worn it to graduation tomorrow. I was denied because the do not remove tag was not on the suit. I did remove one tag in the back (picture below) when trying on my whole outfit at home. I realized it was too tight around the waist. So I went to exchange it for a bigger size. The only tag on the jacket was handwritten, clearly was a return or exchange from previous customer. It took about 10 minutes to ring it up when I bought it because it didn't have the normal tags. But they would not accept the exchange because it had the "do not remove" tag removed from the sleeve. I was sold this item without the "do not remove" tag on it. I did not remove it, but the sales clerk called me a liar. I was sold a returned item that already had the tag removed, and was unworn. And the store manager refused to have a conversation with me. Horrible experience. Horrible customer service. Horrible policies. Do not shop here.

    "return policy"

    Terrible service. For some reason they havent updated the backend to the site so when you type in "express return policy" in google it comes back with "60 days". When I went to return some shoes within the 60 day policy they let me know they couldnt take them back because it was past 30 days... Lady at the Nashville store was rude. Lady with customer support was even worse. You've lost a customer.

    Sunil R.

    Express is one of my favorite clothing stores, I especially like their shirts. I like the styles and the fit. Service, as expected in retail, is hit or miss depending on the day and who you get.

    Ruben the manager helped me save $210 today I got 6 pairs of chinos he even ordered 3 in my size and had them shipped over to my house

    Ramona B.

    Since this store is located in the mall there's plenty of parking spaces. The fitting area has more than 10 rooms so naturally there's no lines. The customer service here is fantastic, I had several questions and wasn't left without answer, even if the staff didn't know the answer they'd find out immediately. They were also helpful with finding different sizes of the clothing while I was in the fitting room. The store itself has such a good vibe, mind you it's a bit pricy but the quality and the design of the clothes worth it for sure.

    An employee key hanging on the rack inside of the fitting room
    Jocelyn P.

    Customer service here is a JOKE! I walked inside the fitting room and tried to find an employee but nobody was inside the fitting room. So I'm standing by the registers and one employee was folding clothes I said excuse me and pointed at the fitting rooms and she said you can take any open doors. Okay? So I go inside the fitting rooms and guess what, all of the doors were closed and locked! Where's the open doors? I looked on a rack and saw the employee key hanging over. Did they want us to open the doors ourselves? What if some creepy perv noticed the key and tried to open the doors where women are changing! I found a fitting room and I went inside cause like the employee with a crop black top and a open back said take any open door, so I went inside and I get a knock and I said yes? A different employee says oh sorry but this fitting room belonged to a different customer so can you just hand me the clothes that are hanging? UHHHHHHHHH first of covid, and second HOW DOES AN OPEN FITTING ROOM BELONG TO SOMEONE WHEN ANOTHER EMPLOYEE SAID TAKE ANY OPEN DOOR! After putting on the jeans I was trying on I opened the door and gave the employee the clothes she said thanks and opened a new fitting room door for another person and started opening two other doors for other people wanting to try on clothes. Okay screw me right? Later on both me and my mom were about to start paying and she told the cashier she had a coupon, the cashier saw the expiration and said it expired on august 11th. My mom told the cashier I just got this in the mail on Monday? The cashier said it's expired my mom said I understand that but I received this in the mail on Monday. The coupon is expired. We won't take anything thank you bye! My mom kept telling you she received the coupons in the mail on Monday!!! I swear all of these employees needs to be trained in knowing how to give better customer service

    Long line on a weekday at 4pm... what the heck.....

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    12 years ago

    Love the non 1MX shirts here!!! Maybe a bad day to come here however... 4 shirts $218 and change on sale(not so sure about sell).

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    8 years ago

    Stylish, good quality clothing at exceptional prices. Love the selection and the assistance! Will be going there many times.

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    Page 2 of 4

    Ask the Community - Express

    Review Highlights - Express

    “The girl in the fitting room was more then helpful and the guy working also was extremely helpful with helping him see what size fit him the best and what would work for his build.”

    Mentioned in 2 reviews

    Read more highlights

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    Black And Brown - upstairs: men's clothing

    Black And Brown

    3.8(503 reviews)
    2.2 mi•Sunol-Midtown, Downtown
    •$$
    Locally owned & operated
    21 years in business

    Clean spot, especially if you have items you want to sell (fashion items) to this vintage thrift…read morestore on a corner of lot with parking spots available next door in parking lot. I was referred by another thrift store, so I decided to stop by (walk in/no appointments) to sell a few items. No long lines or crowds after 1pm Thursday. I never thought about coming here, but it looks legit and there's more upstairs to browse around. It was more spacious than expected in this old landmark building/house corner. Not bad at all. Staff is welcoming and worked pretty fast going through people's drop off bags of clothes, etc. They sell new items too (clothing/scarf dyes, little gifts, sunglasses, shoes, jewelry, and more). Items on racks are good looking and colorful in some spots. There were plenty of Baggu handbags for sale too. Good variety of colors and styles. They have good looking boots for sure. Prices on racks are on the higher end side/more expensive for thrift store items. Very clean though, like new for most items. It didn't take long before they were finished going through my bags. It's a bit more high end here, so if you have good brands vintage fashion items, this can be a good convenient spot for you.

    Went thrifting this afternoon and my first stop was Black and Brown. I'd never been there before…read moreand wasn't sure what to expect. Wow, what an amazing store. They mainly sell vintage and modern secondhand clothes, bags, and shoes for women and men, but they also have new pottery from a designer called Familiar. The store is spacious and carefully curated. There is no thrift shop smell and it looks more like a cute boutique than a secondhand store. You can sell your clothes there, too. There are two floors of women's clothes and a separate men's shop across a little courtyard in the back. Most of the customers when I was there were young adults of both sexes. The store was busy on a Saturday in the late afternoon. Fortunately, they have a dedicated parking lot behind the shop with plenty of spaces. The staff welcomed me immediately when I walked in. I was interested in looking at purses and they had quite a few vintage and newer ones from designers like Coach, Tory Burch, Kate Spade, and Dooney & Bourke. I didn't buy any, but enjoyed checking out what they had to offer. I didn't pay too much attention to the clothes, except to notice that women's pant sizes on the second floor only seemed to go up to size 11/12. If they had bigger sizes, I didn't see them. Overall, I was impressed with Black and Brown and would like to go back.

    Photos
    Black And Brown - Upstairs

    Upstairs

    Black And Brown
    Black And Brown - Women's pants.

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    Women's pants.

    Sezane

    Sezane

    3.3(18 reviews)
    0.5 mi•West San Jose

    Beautiful shop. I had no idea there was one here so it was a pleasant surprise to see. I had to…read morestop by, but I did not have a lot of time. I was approached by a very friendly employee who asked if I needed any help. While I saw items I was interested in knowing more about, I was on a time limit and knew I wouldn't have time to even try anything on. I really wanted to do a quick walk around of the store to see what merchandise they had and to take a mental note. They had a live embroiderer near the dressing rooms who was embroidering things for clients. They also had little mini chocolate croissants with cute branded Sezane napkins near the shoe area. I think I was approached by two employees who were nice and personable. While I did not get greeted by others when I was in their area of the store. This is just a pop-up shop still -- its not a permanent location. There is one in SF apparently. I've been to the one in NYC and the pop-up shop in LA in the past. Sezane is on the higher price point, but I do still love the brand and would love to see more boutiques to visit for an in person shopping experience. I do believe that if you invest in pieces from this brand, they will be timeless, as I still would wear the items I purchased many years ago today.

    I'll preface by saying the clothes are beautiful and feel high quality, and I walked out with two…read morepieces recently that I love. I know this is the Bay Area, but I'm not about to drop $100+ per piece at a DTC brand without seeing it in person first. (My mom dressed me in clearance JCPenney and hand-me-downs as a kid.) I've been inside this specific store twice and the one in SF once. The day I made my purchase was a weekend, whereas my other two visits were on weekdays. On weekdays, the store is pretty much empty. I think for shopping in store at Sezane, that is the preference. My biggest peeve with both the SF and SJ stores (and I assume this is a feature of all their stores) is the cubby wall. They could have put multiple racks in that space, but instead they have a massive wall of cubbies with a different style in each cubby. They're all folded, and I was told you need to point out an item and have the employee take it out to show it to you. The same employee then has to find your size and refold and put back what was taken out. This is literally the dumbest thing I've ever seen in a clothing store. What if I want to see every single piece? How do I even know what the fabric feels like, or if it's sleeveless, or if it's a sweater? You don't, unless you've memorized the Sezane online catalog and know exactly what you're looking for. I could just feel the employee's annoyance every time I asked to see a new style. I would have LOVED to browse more, but the store was very busy, and I didn't want to be a burden. On the weekend day I finally bought something, there was one cashier and there was a line rapidly building behind me as there was a customer who had some sort of involved issue. There was no backup cashier called (not sure they have that capability), and we all just had to wait. I also really wanted to see some dresses in person, but they barely had any - maybe 3 or 4 styles whereas they have a lot online! The clothes are beautiful and maybe if you are shopping 1:1 with an employee on a less busy day, it could even be fun!

    Photos
    Sezane
    Sezane
    Sezane

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    Madewell - Storefront in 2023

    Madewell

    3.5(75 reviews)
    0.3 mi•West San Jose
    •$$$

    First time in this store and it definitely won't be my last thanks to the friendly sales associates…read morewho work here. From the floor to the dressing rooms to the cash register, every single person greeted me and my husband, offered their help (but not in a pushy way), and made us feel like valued customers. How refreshing is that?! I mean that should be the norm, but let's be real...these days that sort of thing is rare. So thank you to Madewell Santana Row and its team for providing such an enjoyable shopping experience! A big shoutout to Daijunay who helped me out in the dressing room area. I must've tried on around 5-6 pairs of jeans, and she was so helpful, patient, and friendly. Plus, her styling advice came from what felt like a sincere place of helping a girl look her best, rather than just trying to make a sale, know what I mean? Thank you Daijunay! They certainly made a new customer out of me (and my hubby - they have a men's section as well). The jeans are really great here. They even have a jeans recycling program where you bring in old jeans you don't want, from any brand, and they will recycle them and give you a little store credit toward a new pair of their jeans! Maybe I'm late to the game on Madewell (I mean I knew of the brand but just never shopped here), but I'm glad I popped in and found some amazing new jeans (and they were having a great end-of-season sale too)!

    Had a return to do and it was quick and easy. I've always heard great things about Madewell Jeans…read moreand found a pair quickly that I liked. Tried on two different styles and the associate was really helpful as I wasn't sure whether to size down or size up. I love that you can donate a pair of any jeans to get $20 off a full priced pair. I didn't bring one in, but I have a week from the date of purchase to get a $20 credit back to my card.

    Photos
    Madewell - Newly renovated!

    Newly renovated!

    Madewell
    Madewell - Yep- 30% off right now! Too bad they don't have the jacket I want.

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    Yep- 30% off right now! Too bad they don't have the jacket I want.

    Express - menscloth - Updated October 2026

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