We have had problems with our commercial aluminum framed double glass doors in our retail store for years. I tried many fixes that didn't work. Finally I remembered all the great experiences I had with Reed Brothers. Their professionalism, quick responses, and support has spanned decades and I have great appreciation of what they do in our community. Thanks to Dale at Reed Brothers, my two front doors work better than they ever have. Dale kept me informed and involved as needed as he worked steady to fix all that was wrong. So knowledgeable and experienced and he delivered exactly what we needed. Thanks again. read more

Reed Brothers Security - My doors are now working the way they were always meant to thanks to Dale at Reed Brothers. - Keys & Locksmiths Near Me - San Leandro, California

A great experience working with Reed Brothers Security to rekey and add electronic locks on a new home - so very helpful and courteous. Special shout out to Ben - professional, knowledgeable, and so very kind - went above and beyond to help us out. Superior work - Highly recommended! read more

OKAY AMAZING! Our house is over 100 years old, and so is the front door lock. It broke--just a old house thing-and NO ONE could fix it except these guys! So incredibly grateful; fast, kind, friendly, and superior knowledge of vintage locks! read more

My experience with Reed Brothers has been awesome. From the folks answering the phones to the Service Department and especially the Techs - Tai and Juss. They were prompt, knowledgeable, customer friendly and professional, cleaning up after they were done and checking out with me to make sure I was happy with job. I will use them for all my locking needs for my business and at home. read more

I just had these guys install a security and alarm system. David initially did the inspection and made the recommendations. Bender and Carlos did the install. They tailored my system to my specific concerns, but also gave me ideas that I had not previously considered. I definitely feel as though the three of those guys went above and beyond. The installation was clean and precise and they also made sure that I knew how to use the video equipment as well as the alarm system. Thanks guys, great job. read more

I helped my neighbor who got locked out of her apartment and needed immediate help. I contacted Reed Brothers and they were not only SUPER responsive but fixed the problem in under 5 minutes. Jay was incredibly awesome to call and double check the problem before showing up - I was very impressed with the help and overall service. HIGHLY RECOMMEND!!! read more

I have used Reed Brothers for a number of years. I have always received excellent service. They helped me with a project and despite the project never coming to fruition, their excellent service did not waiver. I absolutely recommend Reed Brothers. read more

Was very disappointed in their customer service today took back a cheap lock that they sold me from Masterlock to keep our trailer safe it broke within two weeks they made me feel like it was my fault and refused to give me a refund read more

I left my oven on and was en route to visit my son in San Luis Obispo. 2 hours into the trip I thought, oh crap! I called Reed brothers and Juss #T37A was incredibly responsive, texted me and even fixed the broken main knob where my doofus son broke the key so we were just using the dead bolt. Juss thank you so much and you deserve a bonus! Even left a job to go to mine even though not dire, but made a decision to fix my issue and return to his other job. Thank you!!!! read more

Juss is amazing. He was here in a hurry. Within 1 hour of contacting them. Very knowledgeable, efficient and skilled in his work. Neat & clean. Reasonable pricing. Very friendly & personable. Highly recommend! read more

Justin showed up to fix our Home Depot electronic lock installed on our security door by Justin and Alex, Reed Brothers security. However after a month or so for some unknown reason the lock jammed on the security door. Justin was able to troubLeshoot the problem and fixed the electronic door lock problem. Thank you Justin and Reed Brothers Security. read more

Five * service from Tech Juss #T37A this morning. He taught me how to use my 100 year old front door lock. I was so impressed by his service that I forgot to tip. I hope you get a big spiff for this review. You were great, and I appreciated your help. Thank you, thank you, thank you! read more

This is a shout out for Juss. My lock on my backyard studio was stuck. There was no way to get into this lock from the outside. Juss worked the lock, then looked for other ways to get in trying all the windows, looked at vents and never gave up. I really appreciated his professionalism and determination. Not only did he provide excellent customer care, he was also trying to help other customers when they called, sadly for them I have bad cell reception at my house. Juss gets five stars, but the companies prices lose a star. $97 for a trip charge from San Leandro to Hayward! A bit steep. read more

I wanted to say a huge thanks to Juss at Reed Brothers. I got locked out of my house early today, Sunday morning, when I went to feed my outdoor cats. Ugh! Gotta remember to unlock that auto-locking door. I'd just put my coffee on the stove, one of those stove top espresso makers, and my dogs were inside. Thankfully, I had my phone, and have used Reed Brothers a few times for this same problem (yes, I had a key outside, but used it, never replaced it, and here we are). Juss was so great. I let him know about the stove being on, and he came really fast, like 20 - 25 minutes later. He got in the house in just a few minutes, and all was well. He even was so nice to my dog, who was like, "oh no way," when he came in to finalize payment. I am a long time fan of Reed Brothers, worked with them for over 20 years now. Can't say enough nice things, especially about my service today. Thanks Juss! read more

People say above and beyond but REED Brothers backed their claim up . I had called at least 6 other locksmiths before I was referred to Reed brothers by another locksmith. They answered the phone immediately, took down my information professionally and arrived within an hour on a SUNDAY MORNING before 9am in Oakland. Randy literally Got out of bed to help me. He was able to unlock my door within 5 minutes on a classic car that no one else was able to help me with. Stayed to ensure that my car was working (above and beyond). Helped me gain knowledge to be able to get back into the car next time (above and beyond), Followed all the safety protocols and did it with a smile.....or a smize, since we all are smiling with eyes these days. 2 thumbs, 10 fingers, and both arms up for Reed Bros!! read more

They honestly did try to reach out, I could not respond and its non relevant, I don't think you can adjust a hugely marked up price. I got 2 more estimates and if the price was off by 19-15 percent it would be understandable. We are talking 2-3 times the price, and yes i have written estimates with same measurements. read more

Technician did not know enough to fix the chirping of our security system. Gave us completely wrong information about how our system worked. He thought he fixed our system but it started chirping again shortly after he left. Then they couldn't send out someone to fix it until the next day. This isn't the first time I have had problems with this company read more

My wife and I drove to Reed Brothers in San Leandro after speaking to Hector on the phone. I described what we are considering for purchase and installation. We wanted to look at a variety of choices. "Come on down" some in the store and many more in warehouse. On the ramp of the warehouse he painstakingly showed us several choices. Found exactly what we imagined. On Tuesday an estimator will be at our home. Hector placed a note in our record to the estimator indicating our selection. Painstaking as these doors are heavy to lug for our viewing. He was patient, cheerful, chatty and got to know our tastes thru showing us many doors. And then he picked the perfect door for us to consider. I don't know if you could ask for Hector, I know I will every time I return and suggest same to my friends. Stay tuned for my experience with the estimator on Tuesday. Thanks to Reed Brothers Security and Hector. read more

I got what I needed from them in less than ten minutes after wandering in! 3 key copies. And they all work perfectly! (Oh you know what I'm talking about if you've ever gotten copies made at Home Depot!) It was a good thing I arrived before 5:30pm because while the store hours on yelp say they're open 24/7 their actual Store Hours are up to 5:30pm on weekdays and 5pm weekends - their security and locksmith services are what's open all day and night! So I arrived at 5:20pm and they were actually pretty busy in there with a handful of customers. Yet, I was greeted quickly and a minute later was helped by someone. I told him what I needed, he showed me all my choices for a key - he even offered me hello kitty (at least I think it looked like hello kitty)!! - then he went and made the 3 copies I asked for. A minute later I paid and then I left. Couldn't get any simpler than that!!! I tried the keys out once I got home and they all worked flawlessly. That's how a real key copying business should go. read more

Reed Brothers Security - Their actual store hours - Keys & Locksmiths Near Me - San Leandro, California

Handled business. No bullshit, no excuses, no price gouging. Smart employees and clearly good management. Shocking in todays world of incompetent lazy idiots. 5 stars. Map on Yelp was a little weird, get your shit together Yelp. read more

Really easy review. They were able to cut a key 3 other places couldn't do. They did it on the spot. Service was quick and price was within reason. Thanks for the help guys. read more

Unprofessional. A rep named Mel from Reed Brothers just stopped by to take measurements for a project estimate. The rep was downright rude, grumpy and standoffish...all within a time span of 5 mins. While everyone has their bad days, it's part of customer service to show a pleasant demeanor at all times. It's called professionalism! "Let's keep talking to a minimum" is never something a professional should say to customer, especially when asked, "how's your day?". Was our request for an estimate that much of an inconvenience to make us feel like we were a waste of time? read more

We had a large safe that would not open. We made various attempts on our own even working with the manufacturer and had no luck. We called Reed Brothers Security and Ron came out along with Andre. The safe proved to be extremely challenging even for their expertise level. However, Ron was dogged in figuring out how to get the safe open. After several hours over two days, they were able to accomplish their mission. Plus they installed a new locking mechanism that the manufacturer had sent us. Their professionalism, persistence, and work ethic is outstanding and we would highly recommend them to any person or business needing services regarding full sized safes. Thank you Ron and Andre for all your help! read more

We have stayed with Reed Brothers for several years because we know we can count on them to show up for emergencies. In particular, we rely on them heavily for the safety of our building, and we know that they will send out people who will arrive on time, are courteous, and will help us get the job done. We highly recommend Reed Brothers! Thank you so much! read more

The lock on our 25 year old security gate broke. I took the set to Reed brothers and another locksmith. Reed brothers & 2nd locksmith could not repair the lock. Reed had a replacement and I wanted to do the work myself. Reed technicians showed me how to replace the set. The staff were very pleasant, friendly and efficient. i will use Reed brothers if I need a locksmith. i would highly recommend Reed brothers for your locksmith issues read more

Reed Brothers Security - Keys & Locksmiths Near Me - San Leandro, California

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Another great experience with Reed Brothers. Tech Juss #T37A was fantastic. Courteous & quick. read more

I ordered True Guard security doors from Reed Brothers and I couldn't be happier with them! I live in a high crime city and these doors are just what I needed to have air flow and peace of mind. The staff is helpful and polite and they know what they are doing. I will definitely be calling them for my next security issue. Thank you Reed Brothers for a job well done! read more

They are right on time when you need them! Friendly,most importantly They really care about you and your business!!Thank you read more

Great price and great workmanship. They showed up a bit late, but I understand, we're out on the field too a lot; so stuff happens. But they did the job relatively quick and did a good job for a good price. read more

Big shout out to Samir and his crew! We own a shop in Oakland and were broken into twice in one week. Reed Brothers went above and beyond to help us out immediately after our front door was completely destroyed and now we are massively upgrading security through them. They have been responsive, informative, prompt, and incredibly helpful in insuring we're doing all we can to never have to experience this violation again. Thank you to Samir and his entire crew, we're most appreciative, especially during such a difficult time. read more

We've been using Reed brothers for years, and today. They once again demonstrated their reliability and honesty. I had trouble with a digital lock and they sent out the technician that installed it in the first place, and he really took his time to see what the issue was, and then corrected it under the warranty. I was not charged for the visit, and I am now living happily ever after. If you're thinking about using Reed, don't hesitate, they really are as good as advertised! read more

I had four quotes and their quote was the best! Very professional and the product is even better than my other security gates.

Reed Brothers has always done a great job. My closet door spring (100 year old hardware) broke, and we had the pleasure of dealing with Juss #T37A. Juss really knew what he was doing, and disassembled, and reassembled the hardware within 30 minutes. He was fast, friendly, knowledgeable, and wore a mask the whole time. Nothing but business! I would definitely use Reed Brothers again in the future. read more

I was happy with the service here. I came in to get 3 new doorknobs rekeyed so that I wouldn't have to deal with having so many keys. I was helped by Antoine (Tony) who was super helpful to me. He quoted me the doorknobs and rekeying price for buying doorknobs there as: Doorknobs ($30 ea) Rekeying ($6 ea) Total = $108 I noticed that the same doorknobs cost $10 each at the Home Depot 1 mile away, in which Tony informed me that I can choose to go that route but then the rekeying cost would be $15 each for outside bought products. So my new total was: Doorknobs ($10 ea) Rekeying ($15 ea) Total = $75 (saved $33) I was really happy with the level of customer service, they were very transparent, diligent and clear. I also inquired about their letter box and number lockpad for gated entry. Here's the breakdown: Letter box - $195 for 4 slots Mechanical number pad - $167 Service cost One time visit - $60 Installation time - $120/30min read more

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I just bought a used car with switchblade keys, and the blade had fallen off the spare key. I bought a new blade online to have cut, but neither home depot, nor my local locksmith had the equipment to cut it. My local locksmith recommended Reed Brothers, and I'm very glad they did. I was in and out in less than a minute, and they charged me absolutely nothing to cut the key. Will definitely be coming here in the future. read more

This security company is a joke .. they installed cameras in our loft building and garage they put the cameras up with in arms reach and wires exposed. They will come in with a lower bid but skimp on quality on every avenue former camera quality to the sloppy install. Wait till I post the pictures of this hack job. For 20k lol wow what a waste of money This is the hack job you did at 1200 65th street Oliver loft wait now I will make sure I post the pictures!! read more

Austin and Reed Brothers did an AMAZING job responding to our request for emergency service after hours. Austin was swift, responsive and handled the problem immediately. We are so grateful to be customers of Reed Brothers and couldn't recommend them highly enough! read more

Juff did a wonderful job. I am very pleased. He knew exactly what to do and was very courteous. Many thanks!

I pulled a bone headed move and locked myself out of my home on a Sunday morning, and not just any Sunday morning, but Super Bowl Sunday morning. I called Reed Brothers and got connected to Juss (#T37). He showed up quickly and got me back into my home fast and at a reasonable rate considering the circumstances. Juss was knowledgeable, professional and easy to work with. Thank you, Reed Brothers, for getting me out of the cold and back into my home in a timely manner! read more

On the recommendation of a local locksmith, I contacted Reed Bros. Security on 3/9/22 regarding my security gate. I met with their field salesperson later the same day. I demonstrated the problem and was informed it's called "reach around". It's relatively common and easy to fix with a thing called a lock guard. Fine. "Even under $500 so I don't need to write a bid." When? "3/10 @ 8:00am-ish." Fine. Home sales confirms final price of $520. Fine. On 3/10 the installers arrive 10:30am. When they're finished in ± one hour later, I inspect the work. Installation looks pretty good. Not thrilled the installers ground through the mesh in two places. I perform the same demonstration as I did yesterday and find my reach around problem still exists. Installers and I talk. Installers and RBS office talk. RBS office and I talk. RBS's best idea is more spikes to make the fence taller for an additional $300. And the lock guard isn't for reach around, it's for "poke through" meaning sticking something through the mesh to gain access. Why would I pay you $520 for a thing RBS recommended that doesn't fix my problem when a $300 solution exists? "You need both". No, I don't need to spend $520.00 on a problem I don't have. Time is passing and from the conversation I know the installers are late to another job. I don't like other folks holding up my people either and I told RBS it was okay for them to go to their other job and we could finish this conversation later. "Thank you". Voicemail from RBI that evening. "We're not going to pursue a relationship with you". I phone the RBS office on 3/11 "Hello". I received your voicemail and... "Good". Click. I had a compromise in mind but oh well. I was misled by the field salesperson, my gate issue is unresolved, I have a thing on the gate I don't want, and damage to the gate. Impossible for me to recommend RBS. read more

Reed Brothers Security - Damage to the gate - Keys & Locksmiths Near Me - San Leandro, California

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