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Brooklyn, NY

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Redbeard Bikes

4.7 (79 reviews)
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Ray Ray P.

i've been going here since it was located around the corner. since then, i've had a wide variety of experiences. they can be very neighborly and attentive, but also dismissive and snarky. which is fine, i get it, they deal in customer service and it can be frustrating. however, the last time i went in was the last time i'm going in. i brought my bike in on a tuesday afternoon around 3pm. a chain link had snapped. so had the front derailleur cable. the female owner of the establishment greeted me kindly at the door. i explained the situation and asked if they could fix it that day (they're open until 8pm) she said they were short a bike mechanic and very backed up. too busy to fix it or give me a quote. unfortunately, they're closed on wednesday so this meant i wouldn't have my bike back until thursday afternoon. i requested they call me with an estimate before working on the bike. i also explained that it was just the quick link on the chain that had snapped and that i'd prefer they replace it, rather than the entire chain. she said they'd see if they could. ok wednesday passes. thursday i get a call. it's gonna be $60 plus tax i know i'm being overcharged but ask for the breakdown anyway. one chain= $20 labor=$10 one cable= $10 labor=$20 i don't really feel like getting ripped off or engaging in a debate as to why they have to replace the entire chain so i say, ok thanks, don't fix it, i'll come by later today and pick it up. fine. fine. i pick up my bike. female owner asks me why i'm not having them finish the job. because the other place around the corner and down the street is going to do it for half the price. she looks disappointed but also pissed off at me for having the warewithal to call another shop and compare prices/services. well i wish you would have told us you were looking somewhere else. i did, on the phone. i really wanted to give them my biz but how can i when they're charging me double for the same job. do you mind if i ask you where you're taking it? recycle a bike. oh, well i'm happy to give them the business but i'm just annoyed b/c the bike sat here for 2 days taking up space. you were closed wed. actually we had an event oh did you? and that is relevant to my situation how? is it worth losing a customer who lives across the street over $60? was the bike really taking up that much space? also, why didn't you just replace the quick link? that would have been the right thing to do. then we wouldn't even be having this conversation. and i'd be back, again and again. i wheeled my bike out the door, dismayed. her annoyance palpable but at what? overcharging me and being called out on it? losing a $60 sale? who knows. who cares. obviously i'll never be back. they don't want me anyway. not unless i'm wiling to be overcharged.

Charlou M.

I had been riding my bike with the seat too low for 3 weeks. I had lost a bit of air in my back tire. My aching knees screamed that it was time to raise that seat and put some air in the tires. When I asked how much money I could give them, they should their heads and wished me a nice day. In the less 5 minutes I was on the road again. Thank you, Redbeard Bikes!

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10 years ago

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12 years ago

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13 years ago

Ilya is super great and helpful.

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11 years ago

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13 years ago

Ilya is a great dude with a great shop. Bought my first road bike from him and couldn't be happier.

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13 years ago

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7 years ago

Awesome service, people who know their stuff. Just an all round great bike shop. Grateful to have it in the neighborhood.

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13 years ago

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13 years ago

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9 years ago

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14 years ago

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13 years ago

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12 years ago

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11 years ago

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14 years ago

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11 years ago

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8 years ago

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12 years ago

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11 years ago

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11 years ago

Long term customers of Apple and Rtiz Carlton, Redbeard's service is on par with these best rated company, plus more friendliness

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11 years ago

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8 years ago

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14 years ago

Great location, Friendly service, good prices. I hope they get lots of business.

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14 years ago

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11 years ago

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13 years ago

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14 years ago

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13 years ago

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12 years ago

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9 years ago

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11 years ago

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11 years ago

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14 years ago

Ilya hooked us up with some help when my friend's bike broke while riding through BK. We were lucky to find him, and his shop seems tight.

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11 years ago

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9 years ago

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Page 2 of 2

Ask the Community - Redbeard Bikes

Review Highlights - Redbeard Bikes

“Ilya answered all of my questions completely and was quick to offer two very high end bicycles for test rides.”

Mentioned in 26 reviews

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BikeFixNYC - Paint job and upgrade

BikeFixNYC

(39 reviews)

$

Alphabet City, Loisaida, East Village

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

This guy is operating a bike shop out of a storage facility - the address on this google listing is…read morewrong. He quoted me $100 to replace the spokes on my back wheel and $120 with the derailleur repair. When I went to pick it up he wanted $210 for a host of unauthorized repairs. At my normal shop, this repair on the spokes would have cost less than $50. When I refused the extra charges he took the chain and derailleur off and gave me mine back back in a plastic bag (did not put them back on). When I refused the additional charges he said that the quote I got was just an estimate, even though he never contacted me about the additional charges in advance. He condescended to me about how much work it took for him to replace the spokes. He also adjusted my breaks which I did not ask him to do and now my front break is very loose and I need at least 30 feet to stop now - very dangerous. My back wheel where he replaced the spokes was left with damage (filed down with scratches, pictured), and is now very misaligned. Very turbulent ride home - I will need to take it elsewhere for additional repair. He did a host of unauthorized repairs, like drilling into my rims to replace my regular spokes with heavy gauge spokes which he tried to charge me extra for and said I had 'no class' for complaining. I did not say anything about the Chinese per his response that is defamatory. I did curse him out - which he deserved. He did not communicate with me at all during the repair, never asked me if he adjust my breaks, drill into my rims or replace my chain. He also removed an old display which I did not ask him to do and tried to charge me for it. Con. Rudely made me wait 23 minutes outside the storage unit he operates out of to bring my bike down, even though he told me what time to pick it up and I was on time.

Roy's Sheepshead Cycle

Roy's Sheepshead Cycle

(252 reviews)

$$

Brighton Beach, Gravesend

I was on Staten Island assembling my bike which I had flown with from San Francisco for the Empire…read moreState Ride to end cancer. 560 miles to Niagara Falls. Panic insured as I realized I had left my rear axle in the Golden State!! It's 4:30 on Saturday when Keith gets a call from his buddy Vinnie at Bennet's Bicycle's on Staten Island asking if he has the non-standard axle I needed. At 6:30, Keith pulled up to Wagner College in Staten Island and delivered it to me in person. Unbelievable customer service and kindness. What I failed to mention to Keith is that I frequented Roy's Bikes while I was growing up in Brooklyn- many years ago!! Thanks Keith!!!

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.

Redbeard Bikes - bikes - Updated November 2026

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