I don't have a problem with this store AT ALL. Just with one of the employees there. His name is Peter. He was pushy and I constantly felt hovered over. One of the sales girls (I think her name was Katie?) was trying to be very helpful while still giving me space to shop but it felt like Peter kept trying to make his presence very known. It was a not an enjoyable shopping experience and he needs to learn more about what it means to actually help a customer. read more

Came in to purchase some new work boots after a coworker referred me here. Great selection and the employees on staff were very helpful helping me find a pair to fit my needs. Will definitely return for my next purchase. read more

Recently purchased a pair of work boots at this store. The salesperson was extremely helpful and able to answer all my questions regarding fitment. Very professional and excellent customer service! I will definitely return when it's time for another pair of boots! read more

I had such a great experience here today. Peter and Katie were extremely helpful and made sure my boots were just what I needed. The boots I had originally bought were not working for my foot so I came in and asked for help they lead me to a shoe that feels amazing and will last me for many years thank you red wing. read more

Very rude & bad customer service. Didn't offer to look for a boot for customer or call another store to see if they could satisfy the purchase read more

I herd of this company from my cousin. I need a great pair of work boot and this is the place to get them. Peter was pretty much awesome very friendly and informative. They got a foot machine that checks for pressure points and tell you the recommended insole. There boot selection is nice all there boots are high end status with real leather and quality. If you want a nice sold work boot made for comfort this is your spot. If you wanna spend $60? Go to the mall they got plenty of crappy boots there for you. read more

Manager acts as if he is making the boots himself! Very bad attitude and service skills. I have bought seven pairs of boots at this location, but will not step foot in this store again! read more

Stopped in to buy my FIRST pair of Red Wings and boy was I shocked at the level of unprofessional customer service. The sales associate was very unattentive and seemed like he did not want to be there in the first place not too mention he looked like he just rolled out of bed.The whole experience just left a really bad first impression on me I will never return to this particular location the integrity of the company is being sabotaged by individuals like employee #80945 read more

Service here is great. From the moment you walk in the associate talks with you brings you what you want to try on, maps your foot, gives suggestions, explains the whole red wing commitment to quality and service and what's included when you purchase. They don't carry all the styles but have a good selection. We even got kicked down with a discount and I got myself some fancy slippers to go with his fancy boots. read more

It's true!!! Service sucks. If I'm paying $300 for shoes the least you can do is your duty of great customer service with a smile. Geezzz the kid looked like he hates his life. Get a new job. Some people read more

Very un impressed with the Customer service. I walked in and was asking for a boot with a shank. The sales guy seemed like he didn't give a shit. Also was bummed out that there wasn't an American made pair anywhere in the store. read more

Great selection of boots! While we had come over from the Pasadena store for a particular boot my husband found there but not in his size, he found another pair he liked even better! AND these were on clearance! This is a busy little place with a good selection of men's and women's work shoes. read more

Really friendly service. I came here for a gift card and they seemed to have a large selection of red wing shoes. The associate also informed that if they did not carry a specific style, it would be no problem ordering it. read more

I need good work boots. These are GREAT work boots. Will last you a loooong time. They have all different styles and sizes for whatever trade you're in or whatever size you are. read more

The manager here is a total B@&$!, I just needed to run in and grab a pair of Irish setters 5 min before they close and she wouldn't stay open for a guaranteed 250$ sale I didn't even need to try em on just needed them for work tomorrow. Never shop here again. read more

The sign said they close @7pm. Got there 6:50 PM and the door is already locked and nobody inside the store. What kind of business are they running? read more

Red Wing - Shoe Stores Near Me - Covina, California

I was in earlier today and Jason ( I think) waited on me. he was a pro, knew everything about the product line, and was able to work with me and the doctor prescribed orthotics I wear. Later I went in to pick up the new boots with the toe guard on them and the guy who gave me my boots back was just as good with the service. I was really cautious before going in there after reading so many bad reviews. but I guess I got lucky and the right people were there, or possibly the wrong people no longer work there. I can't say. read more

I no longer have a store around me. So i constantly go out of my way to get my boots conditioned. I even go adter work and bfore work knowing they will be done in time for me to make my school on time. This has been the only store i have ever gone into that tells me they need my boots all day to get them condition. After 10plus years that ive had redwings. I didnt plan on having to go back bfore they close to pick them up or even leave them over night. I wouldnt go back to thi store again! I regret even walking into this store, changed my view ok redwing. Happened just mins ago. read more

Walked into this store to get my husband boots. The sales associate was sitting on a chair looking at his cell phone. Didn't bother to get up when we walked in until my husband asked for a specific boot. The associate rudely told my husband that the boot of his choosing was not popular and too plain to be sold in his store. This man was lazy and annoyed and it showed. At some point I think he became aware of his attitude and offered to order the boots but then asked my husband for the model number. Like, shouldn't he have the model number or is it too hard for him to do that while he's on the clock being paid to do a job? Not coming here again. read more

Hi My name is John and I have purchased several pairs of hunting boots and work boots from this store over the last ten years. There are Red Wings stores closer to my house in Orange County but none of the can match the level of service I receive from this location. A big thank you for your knowledge and professionalism. read more

Been going to this store since their shoes were made in the USA. I have probably spent thousands of dollars here! Now that their shoes are all made in china, I've watched the quality slowly decline. The last pair I bought started coming apart at six months. When I went into the store, their response was "well, thats about normal wear". So when the people at the store say, they only last six months, it's pretty much time to move on. Good bye Red Wing. We had a good run. read more

Bought a pair last week, found employee to be very knowledgeable and helpful, he even suggested a pair on sale we overlooked which we ended up buying and very happy with them and was a great buy. Employee knew his stock and when asked something he wasn't sure of, he knew how to problem solve our questions. Will be back. Mike's name was on the receipt, so I guess it was him and he would be a good person to talk with for help. read more

Horrible Customer Service, not helpful at all, I have shopped at the Vegas store and they were alot better. Boots are pricey so you would think they would have better Customer Service. No Thanks, just lost my business. read more

The sales clerks were very rude both times I went into the store. After receiving the wrong product, one of the clerks asked me if I thought he was a mind reader as to justify why they didn't get my order right. I am so disappointed, I had always purchased my work boots there and never had this type of service. They've lost a once loyal customer!! read more

I love red wings shoes no questions asked.... last weekend I barely was able to make it to the store and the employees were nice enough to open the doors so I can buy a pair of 1907's. Since I was rushing I for some reason, maybe cuz I know they run big, asked for 8.5's, payed and left. Once home I tried them on and were too tight. I was super bummed because I was leaving at 4am the next morning to work out of town for a week. I left my boots home. Finally today I had the chance to go back and exchange them for 9's and I had the unfortunate chance of dealing with Jordan. Soon as he opens the box he inspects the boots and asked if I had wore them. Immediately I said no since the only time I did was to try them on and placed right back into the box. He didn't believe me at all and totally made me feel like I was stealing something from him. The whole time I felt like I was doing something wrong. He even had the guts to try to tell me to just keep them and break them in. They did swap them for 9's but not without making me feel like I just ripped them off. He asked his coworker, "what should we do with these now?" They said they were just gonna discount them. They sold me used boots and got really upset for me returning them not because they were used but because they didn't fit. No way would I ever want to buy from someone like that again. I think I'm gonna stick with the buy now button from amazon. They will gladly accept any returns I give them and still make me feel like I'm their most important customer. Really disappointed at how they made me feel specially after spending over $300 in a pair of boots. read more

I've been using this company for the last 9 years along with 8 of my employees at an auto repair facility. I've brought my boots back to this facility and the San Bernardino facility for those 9 years to get the lifetime maintenance in the shoes which is basically cleaning them up for so I can be a professional in my line of work. Anytime I went in those 9 years I have never had an issue with time or availability to perform that work. Unfortunately yesterday I was in Covina eat my lunch with my wife next to the shop so I thought I'd take care of the maintenance while we ate. The employee which I had never seen before told at first it would take 2 hours to clean my shoes and mind you no one is in their store I repeat no one! So I told the young man how about an hour cause I'm going to be next door eating lunch with my wife seems reasonable. He agreed reluctantly with some attitude but no biggie I'm a professional in the customer service business I understand having a bad day but what transpired next is unacceptable. I go have lunch come back 45 minutes later to be told hold on 5 more minutes cause he claimed he needed to buff them out I said ok no worries. I get my shoes back walk to the car and low a behold not a single thing was done, so Patrick this is what I'm going to say to you and your owners you lost my business along with 8 of my employees due to the lack of integrity and honesty. Telling lies and not performing your actual duties is something you might want to rethink and possibly try politics cause there you can lie do nothing and get paid. You screwed your owners out of at least 1200+ every year! And also don't mumble under your breath as I'm leaving very childish and unprofessional. read more