Had an amazing time at red lobster the manager really did a good job accommodating my situation for me. We had a seafood boil and it was amazing !!! read more

I was there with my wife about a week ago and had slow, terrible service. We ordered Crab legs, and they came out cold and not the way we ordered them. This has to be one of the worst experiences we have ever had. The food is overpriced for what we got. read more

The price for a beer is ridiculous,food average at best,,bartender was very good but was doing at least two people's jobs,I won't be back for beer prices higher than the keys read more

Went to an early dinner here tonight. The service was really quick. The portions were very small - I got the pick 2 shrimp meal and it was just not a lot for the price. The biscuits were amazing though as usual! read more

I wouldn't do curbside carryout and if you do check your order before you leave. More than one of our orders were not correct. Would not go back. read more

We capped off our 55th anniversary with dinner at Red Lobster after a movie at Atlas Cinemas. We went to an early showing so we had a relatively early dinner. This has traditionally been a favorite "date night" restaurant and continues to be. My wife's dual lobster tail meal and my "new" menu item were both very good. Sara, our server, was spectacular! She was also the bartender. We will certainly return! read more

Been awhile since I was at a Red Lobster so I thought I would give it another try. The biscuits came out Warm. Could use a little more flavor but not terrible. Ordered lobster bisque as my starter. Came out warm. You can taste some flavor but needs a little more. Main dish is a Lobster Pappardelle pasta. Looks and smells amazing. Now this is a 10 out of 10 dish. Very flavorful, oily but flavorfull. My waitress was very friendly. I recommend giving this place a try. If they can fix just the few things I mentioned i believe Red Lobster at this location could really be read more

There is a reason why Red Lobster is on the possibly "soon to fold" list. The Good: The service was great and the staff was friendly The Bad: The food was subpar and not worth the price at all! There were 3 adults and 1 toddler. Two ordered the lobster roll. It was disappointing to say the least. The lobster was overcooked and rubbery and it was overall oily and lacked seasoning. The fries were dry, unseasoned, and tasted as if the cooking oil was old and needed changing. Not worth $30 per order. The other adult dish had rice that was chewy and not cooked enough. The best of the meal was the toddler's broccoli. We all had water and the toddler has a kid's apple juice. Total was $129 plus tip. Never again ... read more

Stopped in during lunch time on a Monday. The business was steady. Had a small wait for the host to appear and another for my waiter to appear, but after that things got going. My waiter Josh who was also bartending, was friendly and efficient. I tried the summer special Watermelon Martini. It tasted of fruit syrup and mint. Not exactly my jam, but might be someone else's. I also ordered the limited time special, Roasted Garlic Seafood Bake with Broccoli for the side. The bake came out timely, but the broccoli was not ready for some reason. I ended up receiving the broccoli 10 mins into my meal along with a surprise bowl of sauce that was left off my entree. No wonder it was so dry... Overall I was a bit disappointed in my visit. It did not hit the mark I was looking for. I feel like someone needs to inject some care back into the establishment. A deep cleaning and some attention to detail will go a long way. read more

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2/14/25 The hostess with the pink heart sweater has horrible customer service. I came here my 3little grandkids valentine dinner. I was placed on a wait list at 6pm and was told it would be about an hour & half wait. As we waited I noticed people on the waitlist that came in after my party and were being seated before us. The 1st time I followed up she stated there were 3 in front of us that is on the wait list as well over an hour later I follow up and was told there are now 6 people on the waitlist in front of my party. This lady had no consideration for people who had been waiting patiently for hours. Even taking a phone reservation 2+hrs after the list had closed. Seeing I ended up on the list because I called about 5:45 and was told the restaurant was no longer taking them. It's sad because I been here a few times and the service was good. read more

We had a great experience at Red Lobster. The food was great and our waitress Iona was wonderful. Have not been here for a long time but will definitely be back. read more

We ordered 4 extra tartar sauces with our order. Instead of letting us know that their side dishes of tartar sauce were 1 cup or more sized, they let us order 4 and charged us an extra $15.00 for them! I had the shrimp 2 ways (fried and Alfredo) and the fried was not that great. read more

Just, NO. We knew it wasn't good when we sat down and overheard a server telling other patrons that's he "hates this f*cking job" and wants to quit. You guessed it, he ended up being our server as well. Not only did we sit patiently for 15 minutes before he came for a drink order, we didn't receive the drinks (water and margarita flight) until we were nearly done with our dinner, and that was after asking someone else. Our server apologized because "ain't nobody helping me." My husband's order owas wrong, but eventually corrected. Manager came over, not super helpful...told us he was "still a little new." And the margarita thing...I prefer to drink as I wait and during my meal. Not after. So that sucked. I give them a 2 just because my meal was good and so were the margs. Take your chances. read more

We were there on a Wednesday afternoon, service was perfect. We got the shrimp deal, for 19.99. Food was perfectly cooked and way more portions than we expected. It was quiet and pleasant atmosphere. Great all around experience. Thank you Garrett who was our server. read more

The food was delicious and the service from niccolo sanzo was very nice and a very good worker

I dined at Red Lobster Mentor and the food and service was great until it was time to pay. My server brought me the wrong bill to sign. When I let him know that the he bought me the wrong bill to sign, he asked me for my change to make the correction. I told him that I needed to check my charge to see the amount that was charged and to wait but he did not. I checked my charge card and saw the amount charged was correct. I quickly went and found my server and told him that the charge was correct, he just mixed up the bill to be signed. He told me he would be right over to my table. But, to my surprise he said that he reversed the charge without my consent (an unauthorized transaction). Since he never told me that he reversed the charge and went to get his manager, I was surprised when Trisha, the manager, told me that I needed to satisfy my bill and asked me for my credit card again. I was angry but never spoke loudly, explaining the situation. The manager told me that the charge was reversed and I could look at my charge and see a credit which I explained I looked and did not see a credit and did not what to be charged twice. She continued to ask for payment which I already satisfied. I told her, stop talking to me and she threatened to call Mentor Police. I said, I have not raised my voice at you. As I was pulling out my credit card I asked you to stop talking to me. She said, I was rude to her and she would call the police. I have never been treated like this before and it is unacceptable! When I got home, I have two charges to my credit card and no refund! If the credit does not show up, I will dispute the charges, of course with my credit card holder. I know that it may take time for the credit to show up but I know I was never given a credit receipt just told that the police would be called! But how does this happen? What type of service and what type of manager works at this establishment? Is it one who takes advantage of the customer and then threatens to call the police on the customer instead of rectifying the problem! I will post this review on all social media channels as well as the Better Business Bureau. read more

Doesn't look like much when you walk in but the food was great. We had to wait for about 45 minutes to be seated due to Covid and their seating arrangements. Our waitress Alisa was prompt and very attentive. The only thing I was disappointed in was the floor because there was a lot of food & straws on the floor and it needed to be cleaned up. Although the floor were not picked up as well as it should be, I will say, they did clean the tables very well. read more

Always the sweetest servers, fresh hot food and is a-relaxing place to be ! Highly recommend this location

This place is awful. The staff is unprofessional, ghetto, and rude. So much sagging pants, it's gross. I don't want to stare at your ass while I'm eating. Servers don't seem to care about customers and keep them waiting for unreasonably long periods of time. This place is a dump. read more

It's so clean, food is great and the staff is always welcoming. Highly recommend this location.

The Wednesday special of steak and lobster has been a weekly outing. Delicious and good price. My husband up charges the mashed potatoes to include lobster gravy. He is a great husband so he deserves it. read more

The ambiance was pleasant and comfortable. Our waitress was really sweet, attentive and professional. The food, surprisingly, blew us away.

Had a gift card for Red Lobster, but we are residents of Massachusetts, and we know fresh seafood. Came back to Ohio to see family and had lunch at RL to use up the gift card $100, which is not easy at lunch hour. Two adults, one senior and two children. Wait staff was really attentive and we had plenty of bay biscuits and drink refills. We prefer three apps, calamari, shrimp cocktail and stuffed mushroom caps. Calamari was nice, crunchy, only rings. Stuffed caps were so so, not certain stuffed w much crab. Saved the shrimp cocktail for my daughter. We had two bowls of clam chowder, two mini lobster rolls, tiny broiled flounder w rice pilaf (lunch version probably for a tiny person as I have seen larger sunfish, fish tacos, three shrimp platter and side salads. All the food was typical red lobster. Nothing horrible, nothing extraordinary. W soft drinks spent $114+tip. New England definitely has the best seafood, which is probably why Red Lobster is not located in the area. read more

The lobster was rubbery as were the scallops. The filet mignon was tough and had to be sent back as one side was barely cooked. The flavor wasn't good either. It tasted like steak sauce was poured on top as it cooked. The green beans were literally fresh beans mixed with can beans. You could tell at the beans were different colors and different cuts of beans. Honestly one of the worst meals ever. The rolls were fresh and the best part of the entire dinner. The waitress was very nice and her service was very good. They are practicing safe distancing and wearing masks. I doubt we will be back. read more

First the service person was very good. Food chicken tenders very dry, baked potato bland, good salad. Mashed potatoes taste like paste. Lighting very low , think place needs remodel work. read more

After having a bad experience at the Beachwood location, I was worried when I tried the Mentor location a couple of weeks later. But after having a bad day some days you just want crab legs lol. At first, it was like deja vu when they told us they had no tables available where there was a server...but unlike Beachwood, our hostess said hold out for a moment and spoke to a server who said she was serve us at one of the many empty tables. And it ended up being an AMAZING experience. The server was friendly, funny and helpful and didn't make us feel like we were causing her a problem. The food was excellent as always too as was the drinks. Kudos to the server-which I wish I remember her name but we were there on or right around 7/15/22. read more

Staff wore masks and were constantly wiping areas. This was my first time phone ordering from here! Every thing wad perfect with my Ultimate Feast (my fave)except they forgot my extra biscuits that I paid for... read more

I always enjoy Red Lobster .... we joined the wait list ahead of time and were seated pretty quick. The food came pretty quick and was good. I didn't particularly love this dish it was not as great as I thought it would be but it was ok. The server was very friendly and on top of things. I would go back but will stick to my usual, The Ultimate Feast. However, the price has gotten ridiculous! I know that's not directly on this location but overall $31.99 is insane and the portions are smaller than in the past! read more

Red Lobster - RL Signature Creamy Lobster Alfredo - Seafood Near Me - Mentor, Ohio

We were sat at a table and had a waiter walk by us multiple times in 20 minutes. we were ignored and only had a employee even acknowledge us and when we finally walked out. read more

We visited this location on 4/15/22 and was told the wait would be 45 minutes due to them being short staffed with only 2 servers. Our wait was only about 15 and was apologizing to for the wait. We were seated at a booth in the bar area where we were informed that Krystal (the bar tender) would be our server. Krystal was awesome! She gave us exceptional service and came back to check on us multiple times. Krystal was both welcoming and professional. This level of service is extremely rare these days. All of the staff we encountered were really nice and kept it professional even with extremely short staff. Great job all, I was very impressed. Also, our food was hot and fresh too! I live closer to the Orange location but I will come back to this location for the service and quality of food. read more

Emily was the best bartender ever! Great hot seafood! Will recommend and be back soon.

So we go to RL very regularly. I love the food, and we always ask for Sarah. We went last weekend on Sunday and Sarah was already gone for the day . So we were sat at a table and 12 minutes went by and not one single person ever acknowledged our presence. Many servers walked by and looked at us. Well after a few more minutes we decided to get up and walk out. On the way out we told the manager who was at the front desk about our issue. She offered to seat us again and get someone over to the table. We were frustrated and just decided to leave and go to Longhorn in Mentor, where we were treated excellent. I just find it hard to believe that none of the servers in that establishment recognized that we hadn't been greeted yet? Very pathetic and extremely unprofessional. Red Lobster is going down hill. I need to find a new seafood restaurant. read more

This review is based on my experiences that I had over the last few weeks visiting this location. I love Red Lobster. I have for years. Apparently though this one has a challenge understanding that your job as a waitress is to serve the customers. We came on a quiet afternoon. They sat us right away, there was barely anyone in there. There also was no waitress to be found. After waiting almost 10 minutes without even seeing a waitress we went back to the hostess to inform them of this. We see her go in the back to get a waitress. She comes after another 5 minutes. We order at the same time we order are drinks and ask for the biscuits. She comes back with our drinks and then informs us the kitchen is making more biscuits. She then comes back a short while later to tell us the person cooking them forgot about them. That they had to make more. Long story short we did not get our biscuits until AFTER our food. Which also took an insane amount of time to come out. So after experiencing this, why would I come back? I had hope. We go on a Saturday where again it does not look very busy. We have to wait 10 minutes to be seated and are seated cramped with everyone else in the exact same area. The rest of the place is empty. We then spend the next 10 minutes watching multiple waiters and waitresses walk by us (and right next to us since we were all on top of each other). Not one said a word to us, not one said "we will be right with you" "sorry for your wait" or took our order. At one point I was staring at two waitresses that were watching me while they were drinking water by a check out stand. At this point we decided to leave. We were pissed. I stopped by to tell the hostess that looked about 16 and her only response was "that's terrible i'm so sorry" Learn how to teach your servers to be actual severs. It appears you have a bunch of kids working that could care less to actually serve their patrons. We drove down the road to Longhorn's which was busier but the hostess gave us water after hearing our story and our waitress was with us within 5 minutes. read more

Gosh, darn best food I've ever had so nice and all my God sweet baby Jesus that lobster was so gosh darn good

Hello we went to Mentor Ohio location yesterday March 13 for my son's birthday. I ordered create your own platter my husband had a bowl and my son had Cajun pasta. I ordered crab legs which were tiny and overcooked, yet cold. Overcooked crab legs stick to the shell and fall apart. The shrimp scampie I did a double order. When our waitress brought out my plate I noticed that they have brought out the breaded shrimp. She asked is everything okay and I said no I'm supposed to have scampi and not the breaded shrimp. She said oh I go get the right shrimp. 5 minutes later she comes back wearing black rubber gloves and as I'm cutting some of my meal reaches onto my plate and grabs the breaded shrimp. I was stunned by this! You reached into a plate of food I was actively eating I couldn't even speak. I'm sure someone told her to do this. Serenity was a nice waitress but the behavior was over the top A good 5)10 mins later the Scampi came out. At this moment I'm furious over the entire situation. I'm not even sure that passes health code standards. Awful experience and honestly what we spent on the seafood and service is disappointing read more

My mother and I went on a Monday afternoon. Place was more or less dead. Red Lobster is my favorite chain restaurant (I know! I'm extremely classy). So, I was sad after experiencing the quality of this location. My mother sent back her rainbow trout order. My fried green beans appetizer included a huge glop of uncooked breading that was causing a huge bunch of green beans to stick together. Gross. My mussels were overcooked, chewy, and dried out. Yuck. Customer service was decent, as our waitress was very nice to us. However, they charged us for the salmon dish (the order my mom placed after the disappointing rainbow trout dish). Granted it was only a $1 more, but most places would have just charged us the cost of the original dish... read more

Red Lobster - Seafood Near Me - Mentor, Ohio

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So I tried to eat here tonight. When I asked for a table for one, the greeter asked if I wanted to sit at the bar? I replied with a stern NO. With a huff she farted around a little more and then led me to a table. After being ignored for a awhile I finally told a waitress I'm leaving. Sucky service read more

Stopped in on a Wed evening for a quick bite and a drink. Place wasn't overly busy, but took 15min to get seated. Another 10min to see a server, then 15min for drinks to arrive. Mozzarella sticks looked like out of a box at a convenient store. Ordered meal and sauce wasn't included when served. Over 20min for the next glass of wine, server said ticket didn't print but I saw it sitting at the bar waiting to be brought to us. Every time we come here (rarely I might add) its the same. How the heck do they stay in business??? read more

Don't expect to much when you want "Fresh Seafood" and go to Red Lobster. Seems like alot of the stuff here is pre made and just heated up to order. The atmosphere was a little on the loud side with dim lighting. Our server was really sweet and kind though. She was very attentive and I actually felt really bad for her due to the rude customers sitting in back of me. The biscuits are good as always and the drinks from the bar were pretty loaded up with alcohol :) This time I decided to get crab legs and whoa... what a bad idea that was!! Not fresh whatsoever and the shell was stale like biting into thin cardboard lol. I honestly don't know what to rate this place overall because i get a different experience everytime i go here lol. Their surf and turf is good though, i'd totally recommend that. All the other shrimp trios and shrimp deals can get a little boring to eat though. Its usually more on the saltier side too. Want seafood? pickle bills or brennans off heisley! read more

Red Lobster - Seafood Near Me - Mentor, Ohio

I called the Red Lobster in Mentor for a call ahead reservation for a party of five. When I got there signs were posted on the door stating only taking parties of 4 or less. When I walked in the hostess told me my reservation was ignored because we had a party of five. Instead of calling me they waited until we drove out there. I told her I was calling the corporate office. She told me to go right ahead she wouldn't seat us. I did call corporate and spoke to Tammy who informed me a Director of operations would contact me. No one ever contacted me, over a week later. Thank goodness Mentor has so many other great restaurants, that have great food and staff. Good luck to anyone who schedule's a reservation. read more