Friendly and good service. Super crowded but service was attentive and our food was great. Everyone enjoyed their steak dinners and the ribs fell off the bone. Always enjoy the peanuts. The apple pie was very good. read more

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value for money crowded noisy but server responsive steak medium quality but medium in price value for money read more

Texas Roadhouse is a good old standby. The food is consistent and you always know what you're going to get. We had family passing through from Florida and we decided to meet at this restaurant for a nice visit before they drove to their next destination. My only advice is if you want to actually visit and have a good conversation, the music is pretty loud so by the end of the evening you feel like you've been screaming the whole time! But the four of us enjoyed the food and the service was good. read more

HIGHLY recommend. Their culture shines through. Use the online check in and save some time. Food was good but the service is what really stood-out. Loved the time there and we can't wait to go back! There's a reason why this place is busy, because it's worth it! read more

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We had a party of 11 and . they split the waitress. Our waitress didn't bring out our drinks no water. We waited so long for our food, it was cold and just horrible. I won't be going back to this location ever again. read more

Last night I had a Great Steak, an eight oz thick cut NY Strip. Very flavorful, with a large baked potato and Caesar salad. We also tried the grilled salmon which was excellent cooked to perfection & the grilled shrimp skewers were large and well seasoned First time I tried Texas Roadhouse. Was pleasantly surprised. Better quality than its competitors. The waitresses line dance every now and then. Making for a break in the hustle and bussle making for happier employees and making it a fun experience. Good job. Will stop in next time when we're heading through Erie PA. Great service. Good food Reasonable value for your money. What not to like. read more

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I have never had a badly cooked steak from here. I always get the bone in ribeye, grilled shrimp and 2 orders of the green beans. This is my favorite place to get steaks. read more

Suggestion: Get the 4 steak (2) 8oz & (2) 6oz (plus sides) To Go special when it's available. The servers are young and look like they are overworked or maybe they just don't care. Drinks weren't refilled,I couldn't get the servers attention and we couldn't get To go boxes. I got tired of waiting,we paid on the tablet on the table and left. It's not the food,it's the service. read more

I love ribs and was promised that they would fall off the bone. Instead, even the steak knife couldn't get the meat off. On top of that, it was loaded with large chunks of fat. My husband's ribeye was tough. Don't think we'll be back. The sweet potatoes were good. read more

Texas Roadhouse - Steakhouses Near Me - Willoughby, Ohio

The first half of the review is specifically for the mobile order / pick up, the other half is for when I ate there. All the food was there, no mistakes, tasted great. Everyone I saw or talked to working there was very kind, the two workers I spoke to both told me to have a good night. When I sat down to eat here it was nice. When my boyfriend's step mother didn't like her steak the waitress dealt with it very professionally and good, she apologized, was friendly, and then got a replacement as soon as possible. Great service, loud customers, and good lighting. read more

Texas Roadhouse - Rolls - Steakhouses Near Me - Willoughby, Ohio

The service was horrible. The food was terrible and we did not get our salads . I waited 20 minutes for a refill . Save your money and go somewhere else . read more

The waiting WITH a reservation was an hour... how does this even happen? My food was decent, but 3 in our party of 10 had to send under or over cooked steaks back. A 4th was a plate of juicy fat! Service tries, but. Oh, well. It is incredibly noisy so conversations are stressed. Will I return? Highly unlikely. read more

The table machine charged my card twice, once for $77 and again for about $92. I did eventually get the money back, but that's not the point. If I lived paycheck to paycheck, this could have caused a serious problem. What makes it worse is that there was no apology, no compensation, and no acknowledgment of the inconvenience. I don't usually carry cash, so using a card is my only option--and now I don't feel comfortable coming back. Customers deserve better than to worry if their card will be double charged. The worst part is that she said it happens all the time. read more

Wow Texas Roadhouse. Just wow. I'm really disappointed with how my 10 person BLACK family was treated. First of all, it took 45 minutes to be seated, and our server said "happy black history month N Words." Me and my BLACK family of 10, were APPALLED by her wording. Then when we were just about to order...she said..."I already know what you want...FRIED CHICKEN." At this point my 2 year old bursted into tears and we had to get up and leave and sadly explain racism to our 8 kids on the way home. read more

So good! My filet was cooked perfect medium and it is easy to order a low carb meal here with vegetable sides. No fuss or muss. We were celebrating a birthday and the staff was very attentive. Everyone enjoyed their meal. They are very busy on weekends and we never felt rushed. read more

The waiter was pushy. Wouldn't accept no when we said no appetizers. Finally after multiple attempts, we gave in and tried his suggestion of potato skins. They were NASTY. Cold hard potatoes with melted cheese that tasted like plastic with the worst imitation bacon bits. You would think that when the waiter cleared the plate and saw 90% of the app still there that he would know something was wrong. Then came our dinners. I ordered a chicken salad. The lettuce was a couple of days old and turning brown. The chicken was rubbery. Tried 2 bites because I hadn't eaten that day. Big mistake. Was sick most of the night. My husband ordered the porterhouse was smaller than what I get at the grocery store, very fatty. And WHAT happened to the dinner rolls? They used to be delicious. Now they taste like microwaved premade rolls from the grocery store. I know a lot of people really like the bootscootin boogie that the staff does every so often, but it gave me a headache as the music was 4 times as loud as normal.Will be awhile before we go back. read more

Service is nice but they way overcooked our steak, offered to re cook it then Had us wait 45 minutes for another steak. Just take what you get here- you are lucky if you get food, not sure how the wait is so long for this place but you could purchase and cook your own steak and get fed quicker than this place could ever feed you. They have management walking around but they really don't want to hear about any problems read more

This was my first time to this Texas Roadhouse. Overall, my experience was great. Cons: The wait time was not ideal. We were told a 25-35 minute wait at 1pm. I text my arrival 20 minutes later and still had to wait 25 more minutes for the alert to come inside. Secondly, The mac and cheese side is a 99 cent upgrade, BUT it is kraft mac and cheese. No Ma'am. No Sir. That is not a premium side. Matter of factly, 99 cent is probably the cost for a box at the local low budget grocer. It appeared so dry and sad, it was returned back. The rice we exchanged it for was great. Pros: My salmon was delicious! The rolls were so good. My broccoli and sweet potato was delicious as well. Service was pretty good! My waitress was a sweetheart. She was attentive, knowledgeable and just overall nice. I would return if in the area. read more

Texas Roadhouse - 5 oz Salmon and sweet potato - Steakhouses Near Me - Willoughby, Ohio

This establishment is an absolute fucking joke. They don't have any food here. They are out of diet coke. They don't have rolls. They might not even have any steak left. The price is absurd for the level of shitty service. Fuck this place outback steakhouse on top. read more

Went this past weekend and Jonathan the bartender was really great. I wanted to give this place another chance and I would say this recent visit would be 5 stars if my experience was just related to Jonathan's service. The other bartender Frankie was rude and I had to get her attention after sitting at the bar waiting for 5 minutes because she couldn't be bothered to help customers while she was having some meaningless conversation with another co-worker. Frankie was rude and I'm glad Jonathan started helping me half way through my visits because she was a real see you next Tuesday. read more

This is the worst Texas Roadhouse ever. The place is dead and it's a 2 hour wait for take out. The last time we went the place was dead but we waited for 1 1/2 hours to get our food. Go anywhere but here. read more

We were there yesterday (Friday) around 3:30/4:00 p.m. Without doubt - never again on a Friday or Weekend. Had been there several times before and it was great yet it was an early afternoon, during the week - early dinner. Back to yesterday - had to wait for about 1/2 hour or so which by the parking lot we expected. Although we did see others coming after us being seated thus had to go to the counter, making the inquiry. Funny, suddenly an immediate seat become available. It was just a simple no pressure ask - polite. To our surprise, we think besides being right near the bathroom, door to the kitchen or standing facing the crowd at the doorway - this probably was the "Never ask - just sit and shaddap" seating. We were off on, what appears to be - the children's table in a dark, windy corner. The table was a seating for 3 benched with a chair pushed up against it for a forth. We were only two. The table, when you sat in the bench pushed up against the lower edge of your rib cage and unmovable. Worse - all tables and seating surrounding our table were about 6-8 inches higher than our area, making you feel frankly weird - like you were in some funky child's seating. Moving on - we were served by the Seater with a basket of buns although by the looks around us, with no side plates. Thankfully we are married and not on a first date otherwise highly embarrassing having to eat out of a mutual basket with no opportunity for table manners. We waited for a bit for our Server - even wondering if we had one. LOL. Finally showed and we ordered our meals entirely. We knew what we wanted. Never again - their sweet tea. It was a glass of sugar with water - maybe they waved a tea bag over the top. Definitely undrinkable. Then we waited and waited for our warm Caesar salad's to arrive and ahead of our appetizer none the less. The Cactus bloom is always good. Crunchy and delicious as are their rolls and dips. Next we waited for our mains. Ah....the steak fries with cheese were a bit overcooked. Like putting them in a microwave and wishing you hadn't. The brown gravy very weak. I had the BBQ chicken which I have had before and loved it. This serving tepid with far too much sauce. Took 3/4 home for the dogs (washing off the sauce first). Other half had a New York strip $26.00 w baked potato (all dressed) appeared like both may have sat awhile. Although cooked medium raw - it came less than tepid to the touch. It appeared it should have been put in a bun and sold as an overpriced steak sandwich and not a main feature. Bottom-line - our visit this time was highly disappointing. The place was noisy, seating more than uncomfortable - not even for a group of children next to their parents table. Food was very below par compared to the pricing. Seat staff obviously needs retraining - pitch seemed canned, hurried and too busy to provide proper table wear for dining. Our Server - at one point we looked around from our table wondering where she was as it had been awhile - no signs of her for about 1/2 hour then poof here is your cold food - enjoy! Never once came to ask if we wanted coffee or dessert. Just do we need boxes, hear is your tab - pay here and left. Here is your tip - we customized it for the experience. Enjoy! Would we go back - No. Regardless of it being busy - well no excuse for the experience whatsoever. The same check as our previous visits so the experience should have been just a mirror with more in the restaurant. read more

My fiancé and I are both big fans of Texas Roadhouse, and the Willoughby location CONSISTENTLY knocks it out of the park. We've never had a bad experience here; all of our servers have been impeccably personal and attentive. Tonight, we were served by Jeffrey, and he was a peach! He was cheerful and always pleasant to talk to, and he snagged us to-go waters and rolls at the end of our meal. If you're debating between steakhouses, don't count this one out! We always love it here. read more

Service has been amazing since we sat down shoutout to Paige who took care of us the entire time. The ambiance is nice but a tad noisy. The food has all been great as well! Would definitely recommend to anyone. read more

Texas Roadhouse - Combo Appetizer Steaks Salads - Steakhouses Near Me - Willoughby, Ohio

I think someone said it best... "You know why we are here for. Buns and cinnamon butter." At least that's why my daughters love this restaurant! There is always an extra bag going home with us, whether we order to dine in or carry out. I cannot say enough about the catfish. Always fried perfectly and they definitely offer a nice portion for the price, compared to other places I get dinners. No a fan of the caesar salad, but that's minor, and the other sides are good. While I don't eat red meat, my daughter always orders the steak and I've never had to send it back for being cooked incorrectly. Service is always quick and the staff is pleasant. read more

Service and Food was outstanding I got the salmon with a loaded baked potato and sidekick of shrimp. The restaurant was welcoming and friendly. The manager even stopped by our table to share some foodie tips and check if we needed anything else. Great bday dinner for me. I love the environment/ambiance. read more

Texas Roadhouse - Grilled Shrimp Sidekick Grilled Shrimp - Steakhouses Near Me - Willoughby, Ohio

You know why we are here for. Buns and cinnamon butter. Only reason is that this place is still kicking tbh. Food was okay; we ordered appetizer and our child's food. Little one had his meal and our app never came. Almost charged for it but that was not the issue. We waited for a while for our meal and they were decent. Steak was cooked, they were nice enough to ensure it was not overcooked or under. The burger was well done; fries were a bit dried out. It is always loud in the restaurant but it is Texas road house nothing new there :) read more

Food was good, as usual but the music is way too loud. we could hear the server, nor could she hear us. We asked to have the music turned down but were told that they couldn't turn it down. not sure we will return to this location. read more

THE CUSTOMER SERVICE WAS TERRIBLE. We needed a larger table after waiting 1hr already to be seated and the lady giving out the tables said no problem we are cleaning off a table right now. When we questioned what happened she said sorry we gave your table to someone else and it would probably be another 50min wait. We requested a manager and she was just as confused. They messed up our anniversary dinner. DONE WITH THEM AND THEIR CONFUSION. read more

Haven't been for awhile so gave it another chance - big mistake. My 8oz Med rare NY Strip was cooked more than medium - could tell as soon as I tried to cut it. Sent it back and ten minutes later an employee (identified herself as manager) brought the same steak back to the table, told me the kitchen manager checked it and it was med rare - wanted me to take it back! Seriously? Who touched that steak? Breathed on it? Oh heck no... When my husband was nearly done with his well done steak that he ordered med, I asked our waitress to cancel the re-do steak and simply charge for the sides. The waitress brought the corrected bill and received full tip. Not her fault that the management doesn't understand basic hygiene or how to treat customers with respect and the kitchen still cannot use a meat thermometer... By the way, the rolls were hard as hockey pucks... read more

The food & customer service was amazing even with it being high traffic hours at the restaurant. Our server was jameson, she did amazing & kept up with everything perfectly! She was the sweetest & had an awesome spirit. read more

Texas Roadhouse - Boneless Buffalo Wings rolls and Lil' DIllo Steak Bites and roundhouse House Salad - Steakhouses Near Me - Willoughby, Ohio

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They offered me my dinner back in the form of a gift card or voucher. They sent it through e mail with a time limit on the gift certificate! I believe it's till beginning of sept. I just want my money back at this point . That's not acceptable. read more

Texas Roadhouse - My raw chicken. - Steakhouses Near Me - Willoughby, Ohio

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Celebrated my daughter's birthday at Texas Roadhouse. We had steaks, cocktails and dessert. The food was typical and we enjoyed it. Our server, Amanda, was a rock star. She made our party of two happy she was part of our day. They do a fun shout out for a birthday. read more

This is what a chicken Caesar salad consists of at Texas Roadhouse! A wad of chicken crumpled up in a foil ball. read more

Texas Roadhouse - This apparently is what a $15 caesar salad consists of at Texas Roadhouse Willoughby. A small chunk of chewed up chicken in a foil ball! - Steakhouses Near Me - Willoughby, Ohio

My go to steak house. Love the rolls. I only wish the noise level was not so loud! Prices are fair for the quality of the steak!

Did the mobile check in, was quoted 50-60 minutes. Thought it wouldn't be that bad. Went inside to see where we were on the list to an empty waiting area and being told it would be additional 45 minutes. What's the point of telling us a time to only change it when after we wait? read more

Our service by LaTasha tonight was absolutely amazing!! She is super accommodating of my allergies and just a sweetheart! Highly recommend!

Food good Service good Ambiance good The problem with restaurants today is attention to detail! The appetizer should come out before the salad! This is not a reflection on our waitress, she was polite and courteous. I believe the problem lies within the systems restaurants use to make it easier, ie POS system,... not to mention as smart as people are, relying on pure memory to place an order, especially with the computers available today is just plain ridiculous! I ordered our appetizer and main course food at the same time to save the waitress from coming back a extra few times. I will never do this again!!! I will Order my drinks, wait, then order and appetizer, wait, second round of drinks then order the main meal,.... Otherwise all The food comes out in a random order that in unacceptable! Food these days is expensive no matter where you go for whatever reasons they give. I'd rather go to RED for a steak! Do you think at RED the oysters would come out after the salad??? I think not!!! read more

Staff has gone steadily down hill there are a few good ones left but most are rude or annoyed by having to actually do their job. Food quality has suffered as well I don't mind paying more for good food but not more for less quality. Guess that's the end of that place for me Applebees has same food for 30% less and people who actually like their work read more

My gravy was like plastic wrap it was like a booger.The steak bites were hard as hell, the bathroom smelled like a sewer, and a kid threw up. read more

Texas Roadhouse - My iced tea nasty butter - Steakhouses Near Me - Willoughby, Ohio