Last Thursday we discovered that our water heater was leaking, and the water had gotten into nearby walls and caused mold to grow. I called Reactic Restoration on Friday, and Daniel Garza was able to inspect the damage that same day. Our house is older, so testing for asbestos was a standard part of the process; Daniel was able to get us in touch with an asbestos testing company that provides quick test results. That company got a tester to our house the next day (Saturday), and results were available Monday before noon. Fortunately, the tests showed that no asbestos was present. Daniel was able to assign someone to come to our house that same day, and set up dehumidifiers and plastic containment sheets with zipper doors, to seal the work zone, and to put down plastic to protect the carpet. On Tuesday, another team was able to remove the mold-affected wall materials, and wipe down the area with an excellent non-hazardous but effective disinfectant. They knew our preferred plumber was arriving at 1pm, and they were done with all work, including HEPA vacuuming and cleanup, before that time. The dehumidifiers are still set up, and will run for at least 48 hours. Daniel checked the area and the machines today (Wednesday), to make sure everything had been done correctly and that the dehumidifiers were working as intended. I am very happy with the service provided by Reactic Restoration. As Daniel kindly acknowledged on Friday, it's a shock to find mold in your house unexpectedly. It's been less than a week, and the mold is gone, and everything smells normal again! Everyone I encountered from Reactic was professional and kind. I hope we won't need their services again; but if we do, they will be our first call. read more

The inspector came out and told me honestly that I did not need to do restoration. He also suggested ways to "clean my air" if I had concerns. I appreciated his integrity and highly recommend. I also got his name from someone in the business, so this company did excellent. read more

Great service! Daniel is so knowledgeable and provided solutions that were realistic and matched my budget. What a find!

Improperly installed hardware in the sub-floor of our condo caused a leak into our downstairs neighbor's bathroom. During repairs, the plumber noticed a large amount of mold which required immediate remediation in order to continue the work. I found Reactic Restoration through a Google search and reached out to them based on their excellent ratings. They were able to send somebody out to start the process of remediation right away. The work started with a free assessment which was promptly followed up by a quote. The work started shortly after I signed the quote and took about three days to complete. The remediation team was friendly and efficient throughout the whole process. Seeing that I got zero support from my HOA and property management, I want to say a special thanks to the project foreman - Nevo. I greatly appreciated his consistent communication and professionalism in helping to coordinate remediation and promptly respond to all my questions and requests. read more

The work was fine, took photos and did the job. Scheduling was not as smooth. It took 2 trips to assess, the actual work, then the return trip to retrieve the equipment to dry the cleaned areas, a total of 4 trips. Appointments were hours late, they did not respect my time with their obvious disorganization (pick up supplies, lack of coordination of events). They were professional to address the problems but wasn't able to avoid them. read more

Daniel and the Reactic team helped me with a mold issue in the primary bath. They were so fast, efficient, and honest! In talking with Daniel, I discovered that they did all sorts of reconstruction/remodeling work beyond mold remediation. So I promptly worked with him on a plan to completely redo the kitchen, second bath, new flooring through out the home, updated lighting, repairs inside and outside. Daniel was extremely helpful in finding budget friendly solutions to every issue in the home. His team worked in a very respectful manner. I cant say enough good things about them! Quality work at excellent prices! I wish I had connected with them years ago! read more

They responded quickly to a sewage leak in our crawlspace and did an outstanding job. Showed up early and stayed until the job was done. They took excellent precautions to protect our floors and home. the rate was very reasonable considering the difficulty of the job. read more

Both Liel and Daniel went above and beyond. Incredibly knowledgeable, helpful, and honest. Can't say enough good things about them.

We've unfortunately had two roof leaks in the last two years. Reactic and their team responded promptly to identify and mitigate water damage. They were thorough and effective in stopping further damage and giving a clear assessment of what we needed to do. They were also competitive in terms of quotes we got from other companies. read more

I never write reviews, but these guys are great and honest! They responded quick on yelp and scheduled us right away when we had small kitchen fire. They offered great advice and were very patient explaining everything. I will recommend them moving forward. I wish I could give 6 stars. read more

There are no words to describe the dread and panic when we were told the sewage line in the crawlspace of our house had failed/cracked. I had reached out to a company to begin remediation as they were recommended by the plumbers who found the sewage leak. We had been waiting on their quote for more than 24hrs...and at that point, panic set in. So, I came to YELP. (Thank Goodness for Yelp!!) I sent out the SOS and got a bunch of responses...Alex at Reactic was in my message box in less than a minute! At my wits end, I cut to the chase and said, "Look, here's the situation... " I was ultimately connected to Nevo (I really hope I'm spelling that right) and he was able to pulled up the square footage of my house and got a footprint of the crawlspace. I got a quote in about 5 minutes. The amazing thing was...at 3pm he asked, "Do you want us there tonight or tomorrow?" WHAT??! They could have come out that SAME NIGHT?? And..i was still waiting on a quote from the other folks?! Sadly, I did not take them up on that offer because - my house and life felt like it was falling apart and I had to pull things together. I got the email quote/work agreement. I signed electronically and got a confirmation that a team would be there between 8-9am the next morning. At 8:13am, 2 vans and 3 technicians pulled up. We did a quick walk through and I just stayed out of their way. Super respectful technicians ..and they were super respectful of my home too! They worked non stop and only took a brief lunch to refuel and continue working. They weren't bothered by my dogs yapping at them either! We are now on the "drying" out part of the remediation...and if you had told me yesterday that I'd be on this side of this nightmarish cracked sewage line, I would not have believed you. I felt like I was put in the path of REALLY GOOD PEOPLE who were focused and were working to help get my house SAFE and FUNCTIONING again. We are almost there! I have nothing but GRATITUDE and APPRECIATION for these people! And the value for their outstanding service...there simply isn't enough stars in this app to share with you. read more

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As you can see from the response, the company lied again. I can provide documentation but at this point it's just not worth it. They bailed on my job because staff member had an emergency and they did not find anyone to replace it nor offer any solutions to my problem even though I had again moved all my contractors to accommodate their schedule. As I said before, stuff happens, it's part of business and part of life, but what is important is how you handle it. They have handled it with an enormous lack of honesty, transparency, kindness, and dignity. They are in a field, dealing with medically compromised people and yet they only serve their own interest. As you can see as well, there was never a decision for us not to work together, I simply asked them to find a suitable replacement and they refused. The disheartening thing is that they just keep lying. Shared values, etc. mean when you commit to do a job you do the job, that you are honest with your clients about what's going on and that you have dignity in following through on your contracts and commitments. This company is fundamentally dishonest and just not worth hiring. Thank you. read more

Reactic Restoration - Proof that we were to begin Monday - Damage Restoration Near Me - Richmond, California

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Reactic Restoration was great at taking the time to speak to me about my concerns and addressing the problem in my home. They are reliable and very professional. read more

Reactic Restoration - Damage Restoration Near Me - Richmond, California

Quick, responsive, honest and personable. They did a free consultation, gave me great advice that will save me thousands. When I need future work, I will go to Reactic! Thank you! read more

I found mold in my crawlspace and had a company test to see how urgently it needed to be remediated. Upon finding out that it was quite necessary, I received four wildly different quotes from different companies. Reactic was very punctual when showing up for the initial estimate and honest about what was and wasn't necessary for my situation. They've also dealt with other homes in my area so they were privy to the conditions and problems I was experiencing. After seeing examples of their work, I undoubtedly wanted to work with them. Their work looks professional; no wrinkles or cheap duct tape like their competitors. They used adhesives and pins to make for a perfect finished product. They began work literally the next day after I had discussed working with them and their team knocked it out of the park. I would absolutely recommend this company for anybody that needs a vapor barrier or encapsulation. read more

Very responsive, great friendly team. Crew was polite, did a great job making sure to leave things broom clean upon demo. Prices seem fair for excellent service. Project manager was great for helping to gather information needed for insurance adjuster. Expecting the final stage to be great as well. read more

We had some mold issues in what turned out to be an uninsulated bedroom. As we had another company fill the wall cavity with blow-in insulation we separately wanted to address the mold issue, so we reached out to Reactic Restoration. Liel quickly responded, offered an assessment of the issue, and told us what we could handle ourselves, and how. He even offered interpretations of moisture readings I did myself. Liel is the type of person you wish would be your car mechanic. I would return in a heartbeat, having confidence that these guys will tell it like it is - nothing more, nothing less. read more

If you need urgent help to treat mold, Daniel is the one you'll call. A month ago, mold was found in master bedroom due to the window leak in rain season. I called Daniel and he went to the house within 24 hours and gave me the quote and a to-do list. Then, within 2 days, his crew carefully moved furniture around to remove carpet and partial of drywalls to track and treat mold thoroughly. In addition, they wrapped cushions, bedding, pillows and so on very well just like Christmas presents to make sure the mold was contained. Above all, Daniel picked up my calls and answered all my questions since it was the first time for me to deal with mold treatment. He's professional, responsive and patient. I was very happy with his quote and price vs. services and communication. Strongly recommend Daniel if you need help when you found mold. read more

Enclosure to remove mold spores after removal of damaged areas and cleaning. Reatic Restoration is a very professional company. Prompt response and food communication throughout the process. read more

Reactic Restoration - Enclosure after mold restoration by Reactic Restoration. Very professional company - Damage Restoration Near Me - Richmond, California

Daniel just left our house after coming by for a free estimate and I almost wanted to hug the guy as he left. He could have easily taken advantage of my ignorance and told me our situation (some mold on the wall, under a window, next to our son's bed) required any number of different things and taken my money. As it was, my wife and I were mildly terrified that it was gonna be some big, expensive job. Instead, he took some moisture readings of the area, told me how normal this type of situation was, gave me a few tangible recommendations, and went on his merry way. He even checked out a couple other areas that we were potentially concerned about and gave me reassurances and tips there too. I can't say how refreshing it is to meet a straightforward business person like this and will gladly be calling them back again if we ever run into trouble again. Thanks again Daniel!! read more

I highly recommend Reactic Restoration. We were concerned about mold in our bathroom. Liel was there within an hour and was incredibly knowledgeable and helpful. Instead of trying to upsell us, he told us exactly how to solve the problem on our own. He also offered to answer any questions we had as we worked on it and offered us additional resources. Great company, great service! read more

Very responsive, professional, quality work, great communications. Overall we thought they were good value and we were happy with the work.

My wife and I, who live on the East Coast, are in the process of selling our mother-in-law's townhouse in the Bay Area. We were challenged with managing a kitchen renovation project from afar, but after months of hurdles, the kitchen was finally completed and the house was prepared for an open house.......the final piece for the GC was to connect the dishwasher, which of course leaked and caused significant water damage to the floor and surrounding drywall. We were now faced with clean up in a brand new kitchen in a house built in the 70's, so not only were we left scratching our heads on how to address the problem without ruining the cabinets and counters, we would also have to contend with asbestos testing. We were extremely fortunate to have found Idan w/ Reactic. From the first conversation, he understood the steps involved and the magnitude of the situation. Idan was proactive throughout the entire process, making calls for asbestos testing (and eventually removal) contractors. After I received a quote from the testing company, he called up and asked to knock their price down which they did. On top of that, his crew was not only able to remove the cabinets without damage to them or the counters, but he sent them back to meet with my contractor to help him with the reinstallation. I honestly cannot say enough about how much Idan and Reactic saved our butts. We're grateful for their service. read more

My roof leaked in several spots due to the storm. Reactic Restoration was the referral from my insurance company. After having several issues with restoration companies in the past, and having just had major surgery, I was wary and preparing for bad service. I could not have been more wrong. Nevo, the crew chief (?), was immediately responsive, professional, and sensitive to my circumstances from the very first contact. His entire team was professional, knowledgeable, and unobtrusive from the moment they entered my home. The finishing crew member went above and beyond by fixing the broken door handle a grocery delivery service had broken...as a kindness that moved me to tears. I only wish there were more stars to give. Thank you Nevo and team. read more

When my apartment flooded with sewage due to the neighbors flushing baby wipes, Reactic Restoration were a big help. They were consistently courteous and professional throughout the restoration process. In a stressful time, it's reassuring to know that honest and diligent people are on the job. Thanks, Reactic! read more

We had a sewage back up into our ground floor garage, bathroom and storage units. They were great at promptly replying and coming to our rescue! They made sure it was sanitized, cleaned up and put back together. I highly recommend them! read more

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I have called multiple mitigation companies about the water damage I had in my property but Reactic Restoration showed up immediately. The crew is knowledgeable & very professional. They take cares of everything in my stressful time & explained everything briefly. During the process I had to fly out of the country for a family emergency. While being out Nevo did a wonderful job at my property & take cares of everything in my absense. I would highly recommend Reactic Restoration. read more

Liel from Reactic Restoration was fabulous! We feel very lucky to have been able to work with him. We had a water leak in the wall between our bedroom and bathroom. We thought it was fairly minor - but decided to have Reactic come out to look at it, as they offer a free estimate. Liel ran the moisture detector over the wooden floor in the bedroom and the tile floor in the bathroom; the detector showed that the water had spread much farther than we had thought. Reactic arranged for lead and asbestos tests to be done, brought in heaters and blowers to dry out the floor, and took samples of the wood and tile floors to send in for insurance purposes. Liel was personable, and very informative; we appreciated his guidance. The bill for Reactic's work was sent directly to our insurance company, AAA, which made it very easy for us. The one downside - and the reason we gave them only 4 starts -is the office staff were not as fabulous as Liel; multiple times we would be told a technician would be arriving within a certain time window - but they wouldn't show up. When they did arrive, though, they were always polite, efficient, and thorough. We would recommend Reactic! read more

My mom used Reactic Restoration for a bathroom loss she had a bit ago. I originally wasn't going to move forward with a claim, but their inspecting technician came out and used a moisture meter and infrared and discovered that the loss was quite a bit larger than what we originally noticed. The water had travelled behind the vanity, into the walk in closet and the living room/ kitchen area. They came out that same afternoon, on a weekend, to set up drying equipment and plastic walls to isolate the affected areas and worked with her insurance to ensure there was coverage. They took care of the mitigation and even helped with the repairs. My mom didn't have to really do anything to make everything happen. She met with the project manager to pick a new vanity, and everything else, they were able to match and rebuild the home to perfect condition. I couldn't be happier, because she was happy, and she is far from easy to please. Highly recommend, though I hope I never have to use them... I'm glad they're around in case I ever do. read more

After cancelling an appointment then getting a time wrong, someone finally came to look at our mold situation. The person who came was nice but then never followed up with a quote. When I reached back out requesting a quote they never returned my call. This was a waste of time. Look elsewhere! read more

This review is actually for Daniel G. I had severe water damage to my home and the findings seemed to get worse with each day. Daniel was honest, helpful, and felt like he helped like he was helping his friends or family. That's a great trait! He helped me avoid panic. Yelp should have a 6th star bonus feature because I would definitely give that to Daniel. Thank you for making a very difficult situation more bearable! It's like that light at the end of a deep dark tunnel. read more

Liel was very knowledgeable. He explained the whole process to me and even pointed things that I should hire and things that I could do it myself. read more

Extraordinary integrity & customer service! We had a small amount of water under our home and Reactic's staff came to thoroughly investigate the source of the water intrusion. They confirmed there was no damage to our structure and recommended nothing further be done by their company. It is rare to receive this level of service with no attempt to sell any of the services they provide. If we have any water damage in the future, this is the company to call! Thanks again for the extraordinary service. read more

Fantastic integrity, knowledge & customer service. Our basement flooded in the recent atmospheric river rainstorms. We had multiple problems with water seeping in through the foundation, through an improperly installed sewage pump, and through the house's side walls. Reactic sent Daniel Garza out to discuss the root causes of each individual problem. Daniel was very knowledgeable and listened very attentively. We had an honest discussion about all of the waterproofing and drainage solutions to consider and what would provide the biggest bang for the buck. I am an engineer and I greatly appreciated his logical, analytical, honest approach. Daniel even recommended a number of solutions that would result in his company making less money, which is very rare to find that level of integrity. Because of all the problems from the recent floods, all the trades got crazy busy. I had a few conversations with other companies where the technician, project manager, or even the owner didn't take the time to explain the details and tried to maximize the cost of the proposal without sufficient, engineering-based justification. Reactic Restoration was a breath of fresh air. I wish all companies in this space were like Reactic! read more

Amazing company! They are efficient, professional, and knowledgeable. The office staff and project managers took care of my home and each step of the process with my insurance. Highly recommend read more

My husband and I bought a home and while we knew we would be doing some renovations we thought it would be cosmetic... ha! As we were removing the baseboards we found mold and plenty of it, in various areas of the home. Not the surprise we were hoping. I sent a message through Yelp on Easter weekend and heard back relatively quickly and by Tuesday Liel was at my house. Liel and his team were fantastic! Liel is incredibly kind, knowledgeable and honest. He provided me with various options to address the mold issues in our home and we can now rest easy knowing that our home is mold free. Thank you. Thank you. Thank you. read more

My company, Astound Property Management, manages hundreds of properties in the area and when we have a restoration problem we always call Oran at 911 Restoration. We know Oran and 911 will get there fast and do the remediation quickly and at a very fair price. We would not consider using any other company. Oran communicates with us incredibly well and when he says something, you can trust that it is true and the job will be done right. Our business relies on having excellent vendors and 911 Restoration is the best. read more

I had water damage to a wood floor in my kitchen due to a leaky water line. I called them to come out and give me an estimate for ripping out the warped floor and assessing the damage. About an hour after I made the appt., I found some workers to rip it out. I called and canceled the appt. The message wasn't delivered and the restoration expert showed up anyway. He arrived right after the workers got all the hardwood floor out. But he was very nice about the screw up and said everything looked fine to him, no damage to the subfloor, and no mold and no charge. read more

Great company. I've worked with them several times now. They always take care of us. I appreciate them.

My apartment suffered a major leak from a broken pipe upstairs. I looked online and saw that 911 Restoration had good reviews and was Diamond certified. On their site they showed trainings and certifications for their team. I figured they were proud of their skills. They showed up within a few hours to assess my mess and a few hours later the crew came to cut out sheetrock and remove flooring. They set up the blowers and a dehumidifier. They checked the progress daily. After 5 days they were able to remove the equipment. They submitted appropriate paperwork to my insurance company and I was fully reimbursed for their invoices. The crew was always polite and helpful, while I tried to manage in my torn-up home. I recommend 911 Restoration. read more