ARC Water Damage

(55 reviews)

Drew Duenas of Premier Pro Restoration (PPR) came out ahead of all six other businesses that gave…read moreus free quotes (in February/March) for mold and moisture remediation and restoration of the affected areas where we had a leak in the master bathroom of our 2-bath, 2-bedroom apartment. Drew offered the lowest bid and a confidence that he and his team could get the job done to our satisfaction. Their work was outstanding! When we informed him that our travel schedule would delay their start until June, he was flexible. His team's thorough mold/ moisture remediation (removing the old moldy vanity, damaged moldy wallboard, and floor tiles) was completed in a week The remediation quickly received Satisfactory test results from SAFE, the environmental testing agency we independently hired. The restoration work then moved well with the replacing of sheet rock on the wall (where mold/moisture had been) but the laying of the replacement floor tiles was stalled when the team discovered that those tiles were slightly too short of matching the original 24"x12" floor tiles. To stick to our budget, we had opted to get the tiles on our own, not realizing that brands can differ in their tile sizing. This resulted in an unexpected interruption of the project for the PPR team while we found another tile brand true to size. Drew remained patient and flexible with us. The tile team did a beautiful job laying the new replacement tiles. After that, the last step was installing replacement vanity which was also done perfectly. Drew was professional and cordial as was his team. He was a delight to work with. He completed our project well and stuck to his original price. We could not be happier! Carla and Raphael D

Premier Pro Restoration, and particularly Drew, helped me out on short notice making sure a tenant…read morehad not caused any flooring moisture damage. This company is fairly priced, responsive, and did what they said they'd do. Highly recommend and I would use them again. Thanks Drew!

A2Z Restoration

(177 reviews)

A2Z was very professional and the job went smoothly. They removed all the affected pieces and…read moredried the area, leaving it clean and ready to be rebuilt. They were efficient, easy to work with and reliable. I worked with Idan, the PM who came by for the original estimate. He was informative, made helpful suggestions and answered all of my questions. I did not get any other bids, so I cannot comment on the value of the price, but they completed the job in a timely manner and no additional costs were incurred following the original bid.

Rat infestation in my garage (never had rats before so didn't know the proper process)…read more I had to dispose of half the items in my garage. Junk removal took care of that job & removed the rat poop. Then I called A2Z to clean everything assuming that's all I'd have to do. Last night I saw a giant rat run across my garage so now I've paid $3500 to hazmat clean the 1/2 my garage but still have a rat infestation. I'm now working with a rat removal service but before A2Z allowed me to hire them & get in contract they should have advised me to be sure to complete the proper step beforehand of ensuring the rat infestation was resolved. Now i'm out $3500 for an unnecessary garage cleaning and still have a rat infestation. As a new homeowner (or any homeowner) I'd assume a good business would make sure I've done the pre work (in this case rat infestation elimination) before accepting the job. That's in my view a shitty thing to have done to me as the client. Really disappointed because they seemed professional throughout the process. So for this reason of not holistically proactively making sure the proper prep was done I cannot rate this business any higher than a 2 star. I'm not angry I am however very disappointed and feel that I've been tricked. I cannot recommend this business.

First Call Restoration

(51 reviews)

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

All Dry And Tidy

(103 reviews)

Mike was fantastic, and took great care of us! He took the time to ask lots of questions and didn't…read morerush his inspection, really getting to know the nature of our problem. He even recommended a few things we could do to our plumbing to avoid future issues before we even hired him. He took time every day to talk about what he was doing, and finding, and making recommendations for reconstruction. We're happy with his thorough work. He's also a really great guy and fun to chat with! Basically - he's the helpful conscientious uncle you wish you had on your side. :)

Didn't have any actual service performed (yet). But was helpful in explaining & answering questions.read more

Fire & Water Damage Recovery

(359 reviews)

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

Crawlspace Clean

(182 reviews)

We have a crawlspace in our house that needed some TLC. Sure it provides a way to route air ducts…read moreand water pipes along with raising the house on pillars. However, crawlspaces can get moldy and wet from lack of care. If you ever encounter rodents, there is a good chance they came via the crawlspace. After all, we do hear noises at night at times, which is creepy. Jacob visited and gave a comprehensive review and estimate. We basically went for a full package of rodent control, cleaning, and installing a new vapor shield to keep it dry. The while job took maybe 2.5 days with a crew of 3 workers each day. Outstanding quality work. First phase was sealing up the homes around the house and crawlspace, and laying traps. The attic was inspected too. This was followed up with weekly followups to ensure no more rodents. This scope was subcontracted to Golden State Critter Control. Highly recommend working with Greg. The next two phases involve cleaning and eventually reinstallation of the vapor shield. Compared to what we had before, it was day and night! I also appreciated the crew alerting me to a leaky drain pipe. I later worked with a plumber to replace a cracked 3"D drain pipe that connected upstairs to downstairs. It was fixed in about 3 hours with two plumbers. Definitely recommend Crawlspace Clean for rodent control and crawlspace cleaning. 5 stars.

I rarely write negative reviews, but I feel compelled to share my experience with Crawl Space Clean…read moreto save others from the same costly mistake. The main issues boil down to three things: excessive pricing, sub-par workmanship, and a very short warranty period. About a year ago, I discovered a bad rodent infestation. Looking for a quick solution, I made the mistake of hiring Crawl Space Clean without getting multiple bids. I spent over $14,000 on rodent-proofing and subfloor insulation replacement, only for the rodents to return. When I called them back, I was informed that my one-year warranty had already expired. They charged me extra just to patch entry holes they had missed during the initial job. During that same visit, they claimed I now needed a vapor barrier, quoting me an astronomical $16,000--though they offered a high-pressure "$500 discount" if I signed the contract that very day. Feeling suspicious, I finally did what I should have done at the start and called three other highly rated contractors for estimates. Every single one of them came back with quotes under $7,600 (less than half of Crawl Space Clean's price), and all of them included a 3-year rodent warranty. Furthermore, the contractor I ultimately hired to install the vapor barrier pointed out that the subfloor insulation previously installed by Crawl Space Clean had inadequate support and was already sagging. Learn from my expensive lesson: always get multiple bids, and avoid this company.

Genuine Drywall Contractors

(286 reviews)

I had a pipe leak that ended up damaging my ceiling and I quickly needed to fix it. Genuine Drywall…read morewas able to come in the same day that I called them and were quick to get to work after assessing the damage. They made sure to put up plastic covers along the walls also to protect my other furniture from the work they were doing. They had 3 people working on it and finished within a few hours. I honestly can't tell the difference between the parts of the ceiling that weren't damaged and the parts that they had to replace. Really great service for a decent price.

I have not used this contractor - yet - but this review is of my experience of him coming to give…read moreme a bid very quickly after I reached out to him. He was incredibly polite, responsive and deeply knowledgable of drywall and mud. He was the most polite and professional who has come to my house to get a quote, with my extensive remodel. I am glad he has so many reviews on Yelp - and how I found him.

Eisen Environmental & Construction Services

(275 reviews)

I hope I won't have to, but I would trust to work with Dan Eisen and his team again…read more Asbestos abatement was for popcorn ceilings throughout the house. Crew of 4 arrived on time and were efficient with set up, removal, and clean up over 2 days. The service I got was priced well compared to several others in the East Bay which was important for me. Communication with Dan was smooth and easy, and I appreciated that he walked me through the process and answered all my questions. It gave me piece of mind that things were done professionally, safely, and properly for both myself and their team's health. Note: it takes ~10 days to get the air district permit unless you pay extra for expedited service, so that the minimum wait time before abatement can start. Keep that in mind for scheduling purposes

For an asbestos abatement job, I obtained 4 quotes…read more It was easy to communicate with Eisen and I received a call back on the same day. After describing the job, I was given a verbal quote of roughly how much it would cost. Of the 4 quotes, one was several thousand higher than the other 3. Eisen's verbal quote was in the same ballpark as the others. Only downside is that they are scheduled 1.5 months out and very busy.

Remedy Restoration

(7 reviews)

I was helping a friend who was in need of a clean out of their apartment. I left a voice message…read moreafter hours and a text for this company and they called back promptly. My friend didn't end up using them due to the scope of the job, but the response time was great. The gentleman Travis who called me spent a good amount of time fact finding with me and explaining the type of service she would need and I appreciate that so much. So although she didn't end up using them, the customer service and response time were worth a review in my opinion.

My small basement had gathered a lot of old rodent droppings over decades, along with the usual…read moredirt and detritus. It seemed sensible to call on pros, with proper protection and also disinfecting capability. A little research came up with Remedy Restoration - and they knocked it out of the park. Almost instant response from GM Steven, detailed questions, then detailed comprehensive estimate, all within hours. They were here the next day. Greg and Jake did a stellar job, including some impromptu cleaning of the back deck! I chose to include a disinfecting wipedown of all the individual items stored in the basement - and removed for the cleaning - so now feel truly at ease about hygiene, (eliminated) hantavirus risk, etc. It was pricey, absolutely, but I won't have to do this again for ages, so well worth it. Thanks so much to the RR team!

Plumbing Solutions

(960 reviews)

My sink was clogged and the garbage disposal was not working. I was surprised to see that Plumbing…read moreSolutions was open at 6:30am and taking same day appointments. Ed showed up right on time, fixed both issues and wiped down the area. He was in and out in 22 minutes and was very nice. Extremely happy with the service.

They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.

U.S Accurate Design Build

(93 reviews)

Very professional team. Fred is great to work with. He's helping us with a full remodel.read more

We hired U.S Accurate to remodel our kitchen and living room, and the experience was great from…read morestart to finish. Scope-wise, they removed a structural wall, added a new island, replaced all cabinets, added a butler's pantry, updated the flooring, upgraded the electrical, and took down the old plaster to install smooth drywall. Shay kept us informed at every step, talked us through options when surprises came up behind the walls or under the floors, and handled permits/inspections so everything stayed on track and to code. The crew was professional, punctual, and tidy and would also work on weekends sometimes. There were some minor bumps along the way but final results look fantastic and function even better. The new layout is open and bright, with smarter storage and lighting that really elevated the space. Because of the great experience, we brought them back for a bathroom remodel too. Highly recommend US Accurate Construction--would absolutely hire them again.

Letts Plumbing

(807 reviews)

Letts Plumbing is always reliable, professional and attentive. Each time we've needed their…read moreservice, they deliver.

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

LRL Builders

See more unrecommended reviews

(57 reviews)

When I began researching companies for my home remodel, LRL was one of the companies I was excited…read moreabout. Unfortunately, after meeting with a representative to review the scope of the project, we never received any follow-up or a quote. During that time, I began receiving a series of marketing emails about why LRL would be a great company to work with, which I didn't mind while I was waiting for the estimate. However after that, I started receiving emails stating that I had chosen to move in a different direction and that I should consider them for a future project. The confusing part is that we never made that decision. we were waiting to hear back. I was genuinely interested in working with them, but it ultimately felt like the company chose not to move forward with us.

Raz and his team did an excellent job with remodeling our bathroom. One of the key reasons we chose…read moreRaz and his team for the project was that Raz had great suggestions and recommendations before we finalized all plans. His crew is super fast and efficient and they were patiently listening to our requests and answering our questions throughout the project. We are super happy with the outcome.

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Sandie V.

15 years ago

5-24-11 ~ ARC CLEANING & RESTORATION - What a GREAT company to use. My hot water heater went on the blink on 5/8/11 around 11:00 PM. I had a small river of water on my guest bathroom floor. I thought the commode was leaking so I shut the water off, mopped it up, put towels down on the floor. The next moring the towels were all soaked again. I could not figure out what the problem was since I had shut the water off to the commode. I then went into the bedroom next to the bathroom, and the carpet was all wet by the closet door and upon opening the closet door that floor was a small river of water too. Oh, no.....I knew then it was the water heater. I, immediately called a plumber (Sunday) he came right out (emergency) and assessed the damage. On Monday he brought a new water heater and installed it. This is where ARC CLEANING & RESTORATION CAME IN. The plumber then informed me I would/should have a restoration place come out and look at the damage becasue they work independently of each other. He then gave me a writing pen with ARC's name and phone number on it. Since I had no idea whom to call, I looked ARC up online and liked everything I read about them. I, called them and spoke with Nina, and we set up an appointment. When the technician came out from ARC he assessed the damage (I had sneaky water behind the walls and behind floor board in the closet area) that you could not see plus I already had some mold growing on the wall. He did what had to be done with the big turbo blow dryers, etc and after 3 days of drying out the walls, a piece of my closet wall with the mold had to be cut out as well as the floor board. Then they make another appointment and someone else comes out and puts the wall and floor board all back together again. When they are all finished you would never know it all happened in the first place. ARC worked with me in a very timely manner and it was explained to me exactly what they were going to do and why they were doing it. I, was given an estimate of the charges and was told all they did was included in the estimate price. There was no stone left unturned and no hidden surprise charges. And the best part of all was the cleaning tech. that came out to my house was so polite. He was just the nicest man to do business with. I would definitely use this company again (hopefully won't have to :) and I would definitely recommend this company to my family and friends. I cannot say enough about the professional way everything was handled from Nina, in the office to the tech. that came to my house, to the timely manner everything was started and completed. Thank you ARC.....this business is ********** (10 stars) in my book. PS.I have home owner's insurance that paid for all of it. If you do not have insurance it can be expensive especially if you least expect it. Sandie V. , Clayton Ca. read more

Dean L.

14 years ago

About a month or so after buying my house, I started smelling something that appeared to be mildew underneath the house, coming from a couple vents along our side-access driveway. Later, the smell started coming from a vent in our backyard then eventually through a floor vent in our house. Come to find out there was a pipe that was broken. According to the plumber who came out to investigate plus a guy from ARC, it was decided that the pipe that had broken was done "manually" (house was a foreclosure). We were told it would take 1.5-2 days to clean up the sewage and treat underneath the house and that it would be $3,000. We scheduled the work and started on a Friday, however, the guy was about an hour late (apt was 7am-9am, however he did call at 8am to let me know). Once he got here, he worked for about 2.5hrs, cleaning up area so plumber could come in that day and fix the pipe. The following Monday, the came back to finish the job, arriving about 15mins late and again only worked 2.5hrs for total hours worked of 5hr. When I got home, I briefly inspected the job, only looking at the opening in our pantry he entered to go under the house. I could see work had been done but not appearing like I was explained - top soil would be taken then stuff sprayed onto ground to help the drying process. The area I looked at did not appear to have top soil take away. The next day, I went down completely under the house and I could tell they had cleaned up the mess and there was only a "musty" smell, not a "sewage" smell. From what I was told, it had looked like water had been under the house for at least a year. Did they clean up the mess down there? Yes. Did the sewage smell go away? Yes. Did they do everything they said they'd do regarding taking away the top soil? Yes-no-maybe? The ground was still pretty damp but not "muddy" yet I could tell looking at several areas, the ground was still pretty smooth. The main affected area? It did look like possible the top soil had been taken away since it wasn't smooth, but that could be from just being down there...I don't know. Both Nina and Tyron (hope I got his name correct - sorry if I didn't) were both pleasant to talk to and Nina was also very pleasant working with in trying to get our insurance to pay like they said (sorry Nina for the length it took). I'm basing my 3 stars solely on the fact that I was told 1.5 days to 2 days it would take to clean up the sewage when only a total of 5hrs was worked - this is more like only a 1/2 day and also, when asked about this, I couldn't really get a solid answer. Would I refer them to someone else or even use their service again should I need to? Possibly? I would be more attentive to the work going on then I was this time around. All in all, the cost was reasonable I feel and they were able to schedule me fairly quickly... read more

Tamara K.

2 years ago

Lifesavers in Our Time of Crisis: A Stellar Experience with ARC Water Damage Company During a recent water damage crisis, ARC proved to be the beacon of hope and professionalism we desperately needed. From the moment we reached out to them, they went above and beyond to provide exceptional service and support, making a daunting situation much more manageable. One of the most impressive aspects of our experience with ARC was their remarkable responsiveness. Despite the urgency of our situation, they were able to mobilize and have a team at our location within a day. This swift response helped mitigate further damage and instilled confidence in their ability to handle the situation effectively. Upon arrival, ARC immediately impressed us with their thorough and transparent approach. They conducted a comprehensive assessment of the damage, meticulously documenting the affected areas with before pictures to provide a clear understanding of the scope of work required. This attention to detail not only reassured us but also demonstrated their commitment to transparency and accountability throughout the restoration process. What truly set ARC apart was their commitment to communication and education. From the outset, they took the time to explain their restoration process in detail, walking us through each step from beginning to end. Their professionalism and expertise were evident as they patiently answered all of our questions and addressed any concerns, ensuring we felt informed and empowered throughout the entire process. Throughout the restoration process, ARC maintained a high level of professionalism and dedication to their craft. Their team worked tirelessly to restore our property to its pre-damaged condition, utilizing advanced techniques and equipment to achieve remarkable results. Additionally, their commitment to quality was evident in their thorough post-restoration inspection, complete with after pictures to showcase the transformation. In conclusion, I cannot recommend ARC highly enough. In our time of need, they were a true lifeline, providing prompt, professional, and transparent service that exceeded our expectations. Their thorough process, clear communication, and unwavering dedication to excellence set them apart as a leader in their field. If you ever find yourself facing a water damage emergency, look no further than ARC Water Damage for expert assistance and peace of mind. read more

Sherin R.

3 years ago

I had the privilege of working with ARC Water Damage recently, and I am compelled to share my experience. Their service is nothing short of stellar. One of the standout qualities of this company is their unparalleled responsiveness. In a time-sensitive situation like water damage, their quick action was invaluable. They understood the urgency of the matter and wasted no time in assessing the damage and implementing effective mitigation strategies. The company's expertise extended beyond the water mitigation process. Nina was incredibly helpful with navigating me through the insurance claims process and even set-up a time to make sure her crew was here when the insurance inspection was, along with offering to help talk to the agent after she provided the estimate for the full mitigation. Their team provided comprehensive support, guiding me through the necessary steps and ensuring that all the required documentation was in order. This not only alleviated a significant burden in such a terrible mess of a situation, but also expedited the insurance approval process. Timeliness was a consistent theme throughout my interaction with them. Not only did they promptly initiate the mitigation process, but they also adhered to the proposed timelines. Delays are often a concern in such situations, and I thought I would be waiting for 3 days while the house rotted. This efficiency demonstrated their commitment to customer satisfaction. What truly sets this company apart is their accommodation of customer needs. They recognized the disruptions caused by water damage and tailored their services to minimize inconvenience. Whether it was adjusting schedules to accommodate my availability or providing clear and transparent communication, their customer-centric approach was evident at every step. Net: my experience with this Water Mitigation company was exceptional. Their responsiveness, timeliness, and accommodation of customer needs set a benchmark for service excellence. I wholeheartedly recommend them to anyone in need of top-notch water mitigation services. This company not only restored my property but also instilled confidence in their ability to deliver exceptional results. I hope not to need their help again anytime soon, but know I will be in great hands if I'm in such an unfortunate situation again! read more

Jessica D.

16 years ago

Very Dishonest!!!! I recently had ARC Restoration come in and do a mold test in my home. They took a chunk of sheet-rock out of my ceiling and sent it out to a lab for results. I was pregnant and was worried about the potential side effects that could cause on me and my family. They sent me the report back and I saw it was from a lab in Florida. First Nina at ARC called me and I asked her to explain the results to me. She stated It was a black mold and very toxic, meaning very much not good for health and obviously other reasons. Basically a big problem that you don't have a choice to fix or not. So I decided to call the Lab in FL myself. When I called they stated they couldn't talk to me unless ARC gave them authorization too. So they wouldn't give me any info on my results they performed. That put a red flag up in my head. I Called ARC and asked them to give me authorization and send me a report of them explaining my results they are claiming to me in email or mail. They said they would, no problem. Of course nothing and this continues for a month. Then it reaches they wont return my calls or emails. I finally had to contact the CA State License Board and file a complaint. After a couple months of dealing with them they got backed into a corner where they had no choice but to give me authorization. I called The Lab in FL and was so thankful I pursued this. Of course the lab told me, No not a black mold and no not toxic. A very common mold that you would find many places. Nothing at all to worry about. There is nothing harmful about it. That saved me thousands in unnecessary work. Its very sad there are companies out there like this. You always have to have your guard up. Hopefully someone reading this will see what I had to go through in the last trimester of my pregnancy. It was so stressful and ended up being a total lie. Obviously my opinion is don't use this company, they cannot be trusted. read more

Sav F.

10 years ago

During the 2nd weekend of July we noticed an unpleasant odor coming from both of our bathrooms. No matter what i tried to do (clean, replace bathroom rugs, shower curtains, etc.), the odor persisted and I knew something was really wrong. I lifted the floor board to access the crawl space and found the problem. I feared we had a major sewage leak and imagining more worse things that could possibly happen (how much water damage was caused beneath our home? Could we possibly have mold from the water damage.) I immediately found ARC Water Damage as the best reference by the awesome Yelp reviews. I left a voice mail and Nina responded within the hour. She was very kind and helpful. She sent out Tyrone to inspect the damage. Tyrone was very professional and friendly. He was +6ft. tall and went into a 3ft. crawl space like a boss and found the we had a cracked drain pipe from the kitchen. I was so relieved it wasn't a sewage leak. The smell was actually coming from dish water, food particles, etc. Tyrone was very fair and honest about giving us an honest price quote for the cleaning. Tyrone set up a cleaning appointment for the day after. At noon, Joe and another tech (my apologies for not knowing your name) performed the cleaning and did a wonderful job. They located the cracked pipe as well and i'm thankful that the communication was addressed to the plumber. Wow, they go above their duties and pass this information to the plumber that Nina referenced. Words cannot explain how grateful to find such great people. Tyrone and Nina communicated with us about referring a plumber that is very reliable from experience. This was a huge weight off my shoulders as I do not want to research another reliable and trusted service.Nina went above and beyond to call the plumber for us and now we have one coming in the day after cleaning. Thank you ARC for a job well done! read more

Mark V.

11 years ago

I rent a house in Dublin. We had been suffering from increasingly clogged drains and finally had the drains snaked. As it turned out, there was considerably worse clogging than what the plumber realized. As a result, the initial snaking operation made matters worse (through no fault of the plumber) and ended up causing some faulty plumbing connections to come unconnected. The result was 3 week's worth of raw sewage under the house. Fortunately (if you can say that!) it was at the end of January, so outside temps kept the smell minimized. When the plumber came to assess the situation, he came to the realization that it would be a health hazard to work under the house. Long story short, they recommended/contacted ARC Water Damage to come and do the cleanup so that the repairs could commence. Ben came out, assessed the situation and hooked up a dehumidifier, which immediately cut the smell/fumes by at least half. His crew came out first thing Monday morning. Oh and BTW, this was all occurring on Friday afternoon. So we had to deal with it over the weekend. But the effort took the situation from "Intolerable" to "slightly inconvenient", which was a VAST improvement. Ben's crew was on time and in about 4 hours, had the area ready for the plumbers. They laid fresh plastic and the disinfectant was even very pleasant! Ever watch "Dirty Jobs" on Discovery Channel? These guys need to be on it. Good guys who were sensitive to other people's nasty predicaments. Very commendable. As I mentioned, I rent the house, so I wasn't "financially disadvantaged". But it was a major pain in the....nose, so I'm glad that there's somebody out there who can do something like this. read more

William R.

14 years ago

We have a pool house in our back yard. At the end of the house there are two utilitity closest that open to the outside. Indside one of the closets is the hotwater heater. The house is about 12 years old and has had no problems. This day I opened the door to hotwater heater and was amazed to see mold about 3 feet up the wall all around the closet. Then I opened the next one and saw it about two feet up the walls. I could not hear any water running in the walls and could not see any leak around the tank. I called a plumber and he could not see or hear any leaks but there must be one somewhere. He would not do anything to the walls until after the mold had been removed. He recommended ARC they came out the same day and gave me an estimate. They started work the next day and were finished by the end of the day. The leak was a pin hole in a soder joint causing spray inside the wall. All of th insulation, dry wall and some framing had to be replaced. ARC romoved all moldy items and sprayed with mold retardant spray. They were clean and neat and reasonably priced. We had to remove half a wall in the bathroom inside the pool house which was not evident until the opened up the ajoining wall. This did require additional funds and time. Everything was sealed off during removal. I would recommend ARC for any kind of this work. read more

John K.

5 years ago

ARC WaterDamage was an exceptional island of hope in a very difficult situation. We had a pipe break in our crawlspace. I reached out to Nina and she had her crew right out to access the damage. I actually had quite a bit going on in the crawlspace that I wasn't aware of. They were so proactive. I needed to remove ducting with the need for asbestos abatement, and then have the ARC come in and remove all mold and treat the under wood of the house. This made the crawlspace accessible to the plumber to fix the broken pipe. There was so much to coordinate to get all the right players in line to complete the scope of work. Nina knew my issue was bad for me and my family of four and didn't just offer her services, but she introduced me, through her contacts, to (4 ) separate vendors. Nina also reached out to these folks to ensure our job was on scope, on time and I even came in under budget. This was not easy during these COVID times. Nina assisted me through the complete project. Nina made the calls, lined up the crews and made a challenging time much easier to handle for my family and me. She treated us like a friend and neighbor and not a customer. Not many people or companies go this extra distance any more. I applaud their kindness, care, and professionalism. I highly recommend ARC Water Damage. John K. read more

Ravi C.

10 months ago

I had an unexpected water leak that eventually turned into a mold issue. After researching many companies, I found that ARC provided the most reasonable quote. Nina, the owner, promptly provided me with a quote, and we were able to set up the service shortly after. The process was smooth and efficient! The ARC crew was incredibly knowledgeable and guided me through every step of the process. They took the time to explain what needed to be done and ensured I understood the timeline and scope of the work. Any and all questions I had were answered promptly and with great detail, which gave me peace of mind during a stressful situation. Nina went above and beyond by assisting me with submitting all the necessary documents to my insurance company, making the entire experience seamless. Her professionalism, responsiveness, and dedication to customer satisfaction were truly impressive. The quality of work provided by ARC exceeded my expectations in addressing the water damage and mold issue. I am incredibly grateful for their expertise and support during this time. I would highly recommend ARC to anyone dealing with water damage or mold issues. Their exceptional service, reasonable pricing, and commitment to their customers make them stood out to me! read more

Pelago L.

10 years ago

It was a hot summer evening when I heard a 'ka-bump!' that sort of sounded like an explosion and when I looked at the water gooshing out from under the utility room door on the lower floor I was soon to learn, as I stood in two inches of rising hot water, that I had a 75 gallon hot water heater. It had burst, and water was everywhere and spreading fast under the wall sills across the lower floors. Simply Green plumbing (excellent) referred me to ARC Water Damage Company, capably managed by Nina. She sent her skilled crew over to my house so quickly the walls were saved from what otherwise would have been incalculable damage. I didn't have to say a word to the crew---I just stepped back and saw that they knew just what to do and they did it FAST. Crew worked past midnight and saved the house and brought fans and set everything up and after three days of fans and water extraction equipment, there wasn't even so much as a hint of mold. Great crew, very helpful and courteous. ARC Water Management=stress relief. Their work ethic is tops! I hope I never have to go through something like this ever again, but if I do, I know who to call. Thank you Nina and crew. read more

Abby A.

14 years ago

A week ago our upstairs bathrooms backed-up and water started pouring down the kitchen ceiling, there's water everywhere. It was a such a nightmare!!! Luckily, someone recommended ARC restoration.I have never experienced such awful mess but this company cleaned it up very well. They made sure that my ceiling and my walls were dry and totally disinfected the area. I'm completely satisfied with their work. Everyone was very friendly and professional. These people really know what they're doing. Nina was so wonderful. She kept me informed at all times and always on top of things. Daniel was very polite and considerate and Tyrone's is an expert.He was very conscientious about his work. Then there's Andres who took Nina's place while she was out of the office. He relayed my messages promptly and follow-through. This company listened to all of our concerns, even the ones that seems ridiculously simple and worked very hard to our satisfaction. I was really surprised to read some negative comments here. Im glad I didnt see those while scouting for a restoration company or Id missed the chance of working with these people. I highly recommend ARC Restoration. read more

Debby P.

4 years ago

Back in May there was a water leak at my 94 year old dad's house and my brother tried to go under the house but said it was very damp and I needed to call a plumber. Mentioned the ground being damp to the plumber and he recommended I call ARC Water Damage to come and check it out and get it dried out before he could go under and fix the leak. Nina called me back right away and was an angel. She was extremely helpful and arranged for her team to come to the house right away to access the damage. Once they accessed the damage and informed me what needed to be done and I gave Nina the green light to proceed she scheduled her team to come out and dry out the area under the house almost immediately. Her team was very patient, kind, explained things clearly, kept in contact by letting me know when they were on their way and when they were done. I want to thank Nina and her amazing team for being there, explaining and being extremely helpful during such a stressful situation, and I would highly recommend ARC Water Damage. Their customer service, communication and work is beyond amazing and is something that a lot of companies/businesses don't have. read more

Barbara B.

5 years ago

ARC was recommended by our plumber when he saw the disaster in our crawl space caused by a break in the main line leading to the sewer. I was pretty much in shock. ARC was needed to clean up before our plumber could safely get back in to fix the break. I heard back that same day from Nina from ARC who was amazingly able to arrange a crew to come In the next day to assess the mayhem (I'm exaggerating a little, but the whole event did kind of traumatize me). Arriving on time the next morning, were two wonderful techs who examined the scene and efficiently, calmly and respectfully let me know the amount of work they had to do. I approved their estimate and they were scheduled for the all day job very quickly. On cleanup day I was kept informed of what was happening and what they were finding. They were efficient and thorough and left their work area in perfect condition. They answered my zillions of questions very patiently and put me at ease. And they did a thorough and wonderful job. Their job is a very difficult one but I never heard one complaint! I'm so thankful my plumber recommended them. read more

P J.

11 years ago

When a plumber you trust refers you to a business he trusts, then it usually works out well in the end. And this is the case with my experience with ARC. Nina, the very friendly General Manager at ARC, kept in constant contact with me throughout the project. I was willing to pay the reasonable price she quoted but as it turned out my CSAA insurance paid for the brunt of the work. It took 3 days to dry out the water damage caused by a leaky pipe inside the walls of the house. It was strange, but when the work was done the workers cleaned up the area and simply left without saying a word to my tenants. Be aware that they do not repair nor paint the sheet rock that needed to be torn down. Nina referred me to a couple of sheet rock repair contractors located in Pleasanton. I called Mike, one of her recommendations, and he said it was too far for him to go for such a small job. I'm grateful to ARC for taking care of the mold and water damage since they are located in Pinole and my property is located across the bay in Rohnert Park, so they must be willing to do work throughout the bay area. read more

Jeff W.

6 years ago

I had a very slow water leak in my kitchen gathering under the wood laminate flooring and spreading into my living room! All unknown to me! I finally observed squishiness and discoloration /damage to flooring. A plumber came by that night and quickly found the leak and stopped it, but what to do about the damage? The plumber recommended ARC Water Damage and its owner Nina. I called ARC after 6 pm. I had a response within 20 minutes. It wasn't a flood, but I wanted the situation addressed pronto. Nina sent out a team the next day. Corina and Tyrone showed up. They were polite, sympathetic, respectful and very skilled and efficient. Within an hour, I had an estimate and decided to move forward. I booked the work order with Nina and boom, 8:30 am the next day Corina and Tyrone were back joined by Jesse. All 3 were great. Respectful of my home, professional, skilled, efficient and polite. The cleaned up after their work, advised me about next steps to take and were gone before 2pm. Wow! Now that's what I call service. I highly recommend ARC Water Damage without reservation. read more

Aparna K.

15 years ago

We hired ARC Restoration for Mold Remediation in our house (we used another company that used latest infrared technology to detect mold and identify sources of water seepage). Nina (the project manager) and her crew provided us with excellent service. Nina: - Is very responsive (ALWAYS answers her phone!) - Follows up pro-actively - Helped us through our Insurance Claim - Accommodated our request to leave the de-humidifier behind for a few more days as a precautionary step - Promptly installed a blower when we requested one - Coordinated with the plumbing company, and even scheduled their visit (we had requested her crew to work in tandem with the plumbing company, and Nina worked with both groups to make that possible) Her crew: - They are punctual, thorough and did a neat job cleaning up the place after the remediation work. - They also tested the structure for mold each time they stepped into the house (even if it was only to install a blower), in spite of conducting an after-test as soon as they completed the remediation. Overall, ARC Restoration deserves 5-stars! read more

Patti F.

13 years ago

From time to time we all get hit with a large problem or two, and that recently happened to us. We kept smelling a foul smell but did not know where it was coming from. We called a plumber who came out and inspected our crawl space. He found a 'lake' of very nasty looking and smelling water under the house. It even had mosquito larva in it. The plumber said he could not locate and repair the problem until things were made clean and accessible. Enter ARC Water Damage !! They came out and inspected the area. They immediately gave us a fair estimate to fix the mess. It took 4 days to do the massive clean-up, including water removal, 18 large bags of polluted dirt and other necessary work. When they were done, the bad smell was gone, the plumber could do his work and we finally had a nice home again. Nina worked with us very closely and helped us to work with the insurance company. Their workers are TOP rate, and always showed up on time to completed the job .. A BIG thanks to them and Nina! If you find yourself in need of water damage clean-up, .... ARC is the company to use !!! read more

Jon R.

7 years ago

The shower head in my bathroom stall shower stall developed a significant leak behind the wall. I only noticed it when the carpet in the bedroom became wet. I immediately went online and found Water Damage companies. ARC Water Damage was local, had a very high rating and was available, so I worked with Nina to have a technician come out to give an estimate. Joe came out that day and was very thorough in explaining what investigation would be needed; estimated restoration process based on a visual inspection without removing any of the wall; and gave a "worst-case" estimate I could give to my Homeowner's Insurance adjuster. He was very helpful and professional. I would have gone with ARC but the H.I. adjuster only wanted to work with specific water restoration companies with whom they had a history. Nina confirmed that some insurance companies can be more difficult to deal with than others. Check that out with Nina at the start. Overall, I was impressed with their responsiveness; the thoroughness by Joe and the quick returns to phone calls with any questions. read more

Yash D.

1 year ago

I can't say enough good things about my recent experience with Nina at ARC Water Damage. When I discovered a water leak in my home, I was overwhelmed and didn't know where to begin. From the moment Nina got involved, everything changed. She was professional, responsive, and incredibly knowledgeable. She walked me through the entire process with patience and clarity, taking the time to explain what needed to be done and why. Within hours, her team was at my home, containing the issue and starting the mitigation process. What really stood out was her calm and confident presence during such a stressful time. She handled every step with empathy and precision, coordinating with my insurance, answering my endless questions, and ensuring the work was done efficiently and thoroughly. Thanks to Nina, what could have been a disaster turned into a smooth, manageable process. If you're facing water damage and don't know who to trust--call Nina at ARC Water Damage. You'll be in the best hands possible. read more

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