I want to be clear that this rating in no way reflects the crew that actually came to my house. The men who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work. read more

We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were recommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job. read more

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Vahid and his team were very professional and I am happy with the quality of work done. I would definitely use them again if I need any water damage restoration work done. read more

First Call Restoration fixed the damage to my house after a car rammed into it(!). Vahid was responsive by phone and text, and was able to quickly schedule Cesar to do the work. Cesar worked efficiently, completing the work in 3 solid days, which was much faster than I had expected. His work was careful and meticulous, and he did an excellent job of restoring the house to its former state. We also appreciated the minimal impact of the work on us and on the room being repaired; there was very little to pack and move, and no dust on the furniture left in place. Cesar was neat, quiet, and unobtrusive, and cleaned up the work site at the end of each day. We hope we'll never need such repairs again, but if we do, we would want Cesar to do the work! read more

We needed kitchen cabinetry replaced due to a water leak, and Mahan was very responsive throughout the entire process. He was very helpful when he came for an initial inspection and we got an estimate quickly. I also appreciated that there was no pressure to make a decision right away. When we decided to proceed with the work, we were able to get it scheduled within 1-2 days. Erik, who did the actual fix, was really friendly as well, paid attention to details, and did a great job. read more

First Call handled the water mitigation and tile work for our bathroom and did a fantastic job. Very professional, great work, and courteous people to work with. I would recommend them in a heartbeat. read more

Great experience with FCR. They repaired a portion of my kitchen damaged from a water leak. Work included replacement of subfloor, portion of sill plate, drywall, cabinetry, and laminate flooring. Eric did all the work including building a solid wood replacement cabinet. Eric was skilled, efficient, communicative, and a real nice guy. Vahid, the project manager, communicated well regarding the status of work and interacted with insurance effectively. read more

First Call Restoration helped us repair water-damaged floors and cabinets. They responded quickly, completed the initial work professionally, and ultimately got everything fixed. We had a few issues that required follow-up, especially with the cabinets, but they did come back and make it right. While it took longer than expected, they saw the project through and the results look great. Their team delivers on their promise to handle emergency repairs and restoration. We appreciate the final outcome and their willingness to stand behind their work. read more

A pinhole leak developed in one the main water lines that feeds my mom's condo. This caused quite a bit of water damage on the walls and flooring of a closet space. First Call was recommended by my insurance company and Mahan promptly reached out to schedule the inspections required. Mahan coordinated the abatement work and his team got the work done to repair the damage. There were some scheduling delays but it wasn't a big deal mostly due to my work but Mahan worked with me to coordinate the time and date. Definitely would recommend their service. read more

Mahan and team helped repair interior drywall that was water damaged from a leaky roof. They gave a very clear description of what they thought the damage might be, what it could be at best and at worst and were able to do both removal/mitigation AND repair. Many of the other places on yelp ONLY do water damage mitigation but not repair. Being able to work with Mahan for both saved a lot of time and headache. His team is very professional and properly sealed off the work area and made high quality repairs with attention to detail. They also worked directly with my insurance, making sure the claim paid out in full. I will definitely use them again for any future water damage related work. read more

Highly recommended company We had a big water damage that first call restoration was able to handle it very well We didn't need to be about anything. A team of professionals with highly knowledgeable people. read more

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Our house burned down two years ago and had to live in a rental home for two years. Mahan, Vahid, and the rest of their team did the restoration of our home, did everything they could to get it back to the way it used to be. Amazingly, it looks much better than it used to be, like moving into a brand new home. read more

First Call Restoration - Damage Restoration Near Me - Walnut Creek, California

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Vahid and his team worked on restoring my house after my house was flooded due to a water pipe burst. His team worked fast and efficient. This was a first occurrence for me and Vahid walked me through the process well. His specialty and the main reason why I engaged was he knew how to work with insurance companies and claims. The work he did was already of great value compared to three other quotes I obtained but he was able to help me in working with the insurance claim and understanding everything. While it was a shame my family and I were displaced for almost 9 months, my house is almost brand new and is beautiful. Thanks to his team! read more

Had an unfortunate break-in and Erik came by and helped us get an emergency board up for the glass. Really appreciate the fast response on a holiday weekend, and although it wasn't cheap, it was done quickly and they were thorough with clean up. Thank you! read more

Total professionals, We had an unfortunate accident with water damage to two floors. I gave them an urgent request to have the work done sooner as my wife's due date was rapidly approaching. They were able to get things done much sooner and had my home ready in time for my baby boy. Im now a proud first time Daddy. Mahan made me feel reassured that things were moving smoothly. As this is was a new experience with my home. They did a good job. Thank you. read more

I had a water leaking thru the ceiling at my property. I went on Yelp to look for a contractor to take care of my problem. A few contractors responded, but Mahan called me and explained to me the potential causes and solutions. He guided me through the process dealing with my insurance claim. His team showed up at the property the following day and pinned point the source of the water leak. Mahan and his team did a job fixing and restoring. I am really glad First Call Restoration helped me when I needed a good contractor. Thank you Mahan and his team. read more

First Call Restoration was able to perform the restoration service quickly and also in a reasonable price. Highly recommend them!

First Call Restoration was recommended by my insurance company, and they quickly handled water mitigation needs in our dining room. We were impressed with how they simplified the process with our insurance company, so we asked Vahid to continue to work with us. Morty supervised a great team during the pack out and pack back of all our furniture, and Erik had the space to do a great job installing vinyl flooring upstairs and downstairs throughout our house. All repairs by a variety of team members were done one by one and crossed off a list only when we were completely thrilled with their competence. We value their ability to make a stressful situation a step by step process. Their work is skillful and their prices are fair so I highly recommend this company to everyone. read more

We had a toilet break and spew water for about 7-8 hours over night. Contacted First Call Restoration the following morning, they were in by mid-day (on a Saturday), with water removed, carpet brought up, and dryers in by 5pm. Everyone from First Call (I worked with Mahan, Vahid, and Morty) worked with us over the next while to both make sure the house frame was dry and aid in restoration of the affected space. They were always on time, always happy to answer whatever questions I had, and were quite patient in dealing with insurance and other issues, and well as putting us in touch with other services when we also needed environmental testing. While I certainly hope I never need water remediation services again, I wouldn't hesitate to use First Call again if I do. They made a painful situation much easier. read more

Mahan helped us with mitigating a sudden shower leak that wet our floors, dry wall & resulted in mold. Mahan & his team responded within hours & began working immediately. He personally helped us navigate our insurance company for reimbursements, which was new to us and extremely complicated. We truly appreciate Mahan & his team's professionalism and highly recommend them for any mitigation & restoration services. read more

The First Call Restoration crew was absolutely fantastic! We had a damp carpet in one of the closets upstairs and which was making it into the ceiling and wall in the room downstairs. Vahid from First Restoration showed up quickly and suggested a few different options for diagnosis, remediation and even repair. The estimates seemed reasonable and he even shared his approach and the range. His crew did an amazing job and worked with us as we learned more about the project - adapting the project costs per the discovery both on the higher and lower side. The crew did quality work, were well mannered and communicated well. read more

Our experience with Vahid and this team was amazing. We had a bad flood, and they came on site immediately and worked quickly to clean up the damage. Once we were ready for repairs, not only did they do fantastic work in a timely manner, they were extremely responsive and receptive to our needs. If anything needed to be adjusted, they would adjust it without hesitation and in a timely manner. I could not recommend them more highly!!! read more

Mahan and the team at First Call Restoration were fantastic to work with. We had water damage in our kitchen and Mahan was an amazing resource to help walk us through the process with insurance and throughout the entire rebuild. Everyone was responsive, respectful and delivered quality work. We were so happy with how everything turned out and were so grateful to work with a team that helped us through a very stressful process. I would highly recommend Mahan and his team! They are reliable, dependable, and extremely professional. Everything turned out beautiful! read more

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This past week I found a patch of mold in my home entertainment room, Mahan took my call and came out the next day to see what needed to be done. He advised removing part of the drywall to see how much damage there was. The mold was removed and blowers were set up. The whole process took about three days. Mahan and his worker Erik were both very professional. I would use this company again. read more

First Call Restoration - Damage Restoration Near Me - Walnut Creek, California

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We had the privilege to have 1st call restoration to repair our home when our upstairs pipe broke. They were very professional and prompt. Our adjuster/contractor came to asses within a day of the WO was issued. He addressed and answeref all my concerns and was able to schedule very quickly once our AAA approved the quote. read more

We had water leak problem which required cutting wall in family room to detect the leak. I found first call restoration via Yelp. Response was quick and action plan was very clear. On top of it, pricing was very good compared to others for same project. To make it sweet deal, they also did mold removal spray in the same price. Work started on time, finished on time and throughout I was given clear updates. It was my rental property so all calls/texts with clear pictures helped me to manage everything smoothly without being present . My tenant was also happy with professional handling and adjusting to his schedules. read more

First Call Restoration - After the wall is repaired. - Damage Restoration Near Me - Walnut Creek, California

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I had water damage in the bathroom and reached out to First Call Restoration. They can right away to take care the water damaged floor and walls. They cleaned up and kept the house clean at all time. Hope this will not happen again but if it does then I'll def give them a call to help out. read more

First Call Restoration - Damage Restoration Near Me - Walnut Creek, California

Toilet water line burst and flooded both levels of my house. I contacted a couple of companies, but First Call Restoration was the only one that could come out at 2:30 in the morning. Mahan was very professional, walked me through the process, and let me know that everything would get taken cared of. After getting there at 3am, they came back with a larger crew later in the morning. We then found out that they could do the work after the restoration! We look forward to working with them as we get our house back in order. read more

I had water damage in my house because the pump failed in the kitchen while I was on vacation. I called Mahan at 8:45 pm expecting them to come the next day, but he surprised me by arriving that same night with his crew to do the job. I want to thank Mahan and his team for their excellent customer support. I highly recommend their services to friends and family. read more

Highly satisfied with their service and rate. They came out to fix our master bath leak that had damaged the ceiling of our living room downstairs. They also took care of our garbage disposal leak that happened at the same time they were there to fix the master bath leak. Their team is very professional and fixed our issue quickly. I was so impressed by how clean they worked and how fast they were able to patch up and paint and make our ceiling look brand new. I will definitely be calling them again! Highly recommend First Call Restoration because of their knowledge, professionalism and competitive rates! read more

Really great experience with First Call Restoration. Professional, fast response. Mahan gave accurate assessments and insightful diagnosis. Focus was all on the customer, keeping occupants healthy, and keeping the property safe-- whether we used their services or not. Really a wonderful professional! read more

Our crawling space was flood. It turned out we had water leak that had gone unnoticed for a long long time, causing serious damage to several adjacent rooms. I reached out to First Call Restoration which was recommended to us by a friend who is a property manager for several apartment complexes. I did ask for other quotes from other restoration companies as well, but First Call Restoration's came in first. They showed up surprisingly fast after the initial contact, and helped us stop the water leak right away. They gave us clear instructions on how to contact the insurance company, and helped with the claim process. They worked all day through out the evening and restoration was done by midnight, which was a very big deal for us. Over all, this was a very good experience. Shoutout to Jose and Mahan. read more

First Call Restoration - Damage Restoration Near Me - Walnut Creek, California

We went through a terrible experience with water damage to our rental home, all in all I am thankful to Mahan from First Call Restoration. Mahan worked fast to asses the damages and did his best to educate us and guide us through the horrible world of insurance claims. Mahan is a great communicator and provided us immediate updates on the findings and progress of our home. I do appreciate the knowledge he shared with us and advice on how best to approach our situation. Unfortunately our insurance (AAA) essentially denied our claim; the incurred cost was not what we expected but Mahan worked with us to settle with a fair payment. I do recommend Mahan from First Call Restoration. read more

Mahan came out immediately to inspect my home and he gave me an honest review of what was going on with my leaky bathroom. I would highly recommend his services. read more

Our water heater leaked and caused water and mold damage to the adjacent bed room and closet. I called several companies for estimate to remediate and restoration. I am glad to have selected First Call Restoration for the job. Morty the project manager was at my house the next day on time and gave a clear explanation of the problems and what needs to be done. His estimate was ther fairest of all the estimates. Morty always kept me informed and always respond to my texts. I am very happy with Eddie who perform all the tasks professionally, efficiently and respected my property. If you have water and mold damage or any household repair needs make First Call Restoration your first call. read more

Mahan is honest and I'd recommend him to anyone who needs restoration and remodeling. He's not pushy and didn't try sell me anything else when he determined my faucet leak was not serious to require mitigation. He gave me peace of mind with his prompt response, scheduling, punctuality and thorough assessment. read more

Me and my were very concerned with our mold and water damage issue in our home. This has never happened to us before. We didn't know who to call. Luckily we called First Call Restoration. Vahid was very knowledgeable and extremely polite. He explain the whole process to us, which made it very easy for us to understand since this was the first situation we've had like this in our home. I'm very grateful for them to get us through this issue and I will highly recommend all my family and friends to them. read more

We hired Mahan and his crew to prepare our new house before moving in. House had a very old paint job and quite number of items that needed attention . We had a very specific idea on colors and texture for each room and team did an exemplary job fulfilling that . Moreover, Mahan was a great asset helping us with the rest of the repair and restoration work including but not limited to choosing and changing the carpets, adjusting the light fixtures and a complete replacement of the water heater prior to us moving in. All work was done with a high quality and in a short period of time. Mahan did a fabulous job taking over and delivering on time so we didn't have to worry about a thing. Without a doubt will rehire for future jobs and strongly recommend him and his team. read more

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I called them for a restoration consultation after a small water leak from the water heater, he asked for pictures and diagnosed it over the phone. Seems honest and trustworthy. Even gave a recommendation for getting it fixed by myself. Thank you read more

We had a roof leak from the rainstorm in December. Folks from First Call restoration were able to respond very quickly for an initial estimate and work shifty to first control the damage and then work with our insurance in completing the work. They were very friendly in answering our concerns and discussed the options during the project. Would highly recommend them! read more