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San Tan Valley, AZ

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Updated 1 week ago

Services - RCS Plumbing

Water heater installation

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Wes & Carl working in a super tight crawl space just to get to this old water heater drained before installing the new one.
Paul S.

Thursday afternoon our water heater decided to go live upstate on a nice farm where it could romp and play with other water heaters. I googled Water Heater replacement and got ads for Lowes and Home Depot so I went on Yelp. Called my property manager and they said they work with a couple different companies and I chose RCS based on their reputation and the fact they answered instead of an automated system. They said they should be at my place at 5pm on a Friday night and they were here at 5pm. So things were off to a great start. Wes was polite introduced himself and got right to the job, the water heater was in a small closet in the guest room upstairs. So if you're trying to imagine what this space was (you can see the photos I added but it was kind of like were Harry Potter slept, in his terrible Aunt & Uncles place. Wes helped me clean out the closet, which he didn't need to do but he did it anyways. Then Carl showed up and those two got to work so fast I was blown away. They said they'd take two hours and they got done with 15 minutes to spare. Our problem was a broken line and they grabbed a torch and got that old water heater detached and replaced it with a brand new Ruud water heater. In my photos you can see the difficulties they had to conquer to get that job done. Spiral staircases, The Harry Potter Closet and the Arizona summer heat. They were both very nice and now we got hot water again! Couldn't be happier we had RCS to save the day on a Friday night. They told me the specialize in sewer issues but they don't mind doing the smaller jobs like water heater installs. They said they can do it all. Thanks again Wes & Carl and I hope whoever reads this review. Gets these two guys showing up at their door, because they're efficient, friendly and super careful considering they had to go up and down a spiral staircase with a water heater.

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10 years ago

Techs are courteous, professional and knowledgeable...Annual preventive maintenance is unmatched .

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Review Highlights - RCS Plumbing

“Wes was polite introduced himself and got right to the job, the water heater was in a small closet in the guest room upstairs.”

Mentioned in 2 reviews

Read more highlights

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If you're looking for a plumbing service, stop right here! This company is truly amazing…read more My water heater started leaking, and I didn't realize it until my fiancée noticed. By that point, we had no hot water. As a new homeowner who recently moved to Arizona, I immediately started worrying about the cost of repairs. After reading online reviews, I decided to give this company a call, and I'm so glad I did. They provided a free consultation, and Kaylan, the technician, was thorough and professional. He carefully assessed the significant water damage, explained everything clearly, and provided a fair and reasonable quote. He also recommended a restoration company because of the extent of the damage--and they deserve a five-star review as well! Francisco who did the installation was amazing as well. I chose to move forward with the repair that same day, and the entire process was seamless. They handled everything, including contacting the manufacturer regarding my water heater warranty and coordinating with the restoration company. Both services were completed promptly and professionally. I highly recommend this company. Their customer service was impeccable, and they made a stressful situation much easier to manage. Look no further--you won't be disappointed!

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Thomas Home Services - $49 drain cleaning special

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We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

Lawson Family Plumbing - Lawson Family Plumbing is proud to provide fast, AFFORDABLE, and reliable service valleywide.
 
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This is the second time I have used Lawson Family Plumbing. I spoke with Jennifer on the phone and…read morewas scheduled the same day! Harley Knight was knowledgeable and professional. He replaced my garbage disposal and is installing a new water Pressure regulator. I would highly recommend them!!! Thank you! Susan Masles

Donald did a good job at a reasonable price replacing an angle stop valve for the supply line for…read moremy toilet. It was a nightmare situation as a previous contractor broke it and left me abandoned and my main water supply wouldn't turn off so I could literally not sleep for 24 hours as I had to empty a bowl every 30 to 60 minutes (the supply valve is low so it would not accommodate anything larger underneath) or it would flood and ruin the new flooring that was just installed. It did ruin my brand new baseboard that I had just had installed the day before. He kept blaming me saying by turning the giant nut I somehow ruined the pipe which I don't understand but I did everything to try and loosen the bolt under urgent and impossible conditions and stress and I found no special instructions or tool that specified one as a necessity to use on it in all my research or that I had done anything wrong, but it had been there for 30 years and was fused on tight and wouldn't budge even with two vise grips. With the flooding happening I was desperate to get it removed so I thought that his continuous commentary was strange. He also said I had to loosen that nut clockwise as if it were reversely threaded but discovered that was not the case multiple times in my research so again I'm very confused. If something had been critically missed I wish he would've at least told me or made it clear what my alternative was otherwise assigning blame does little good; I am not an experienced plumber. I did not see nor was ever shown how he ultimately removed it so the whole point was moot. He walked off with my channel locks which I informed him of immediately after he left. He said he didn't have it then the next day he said he did but that he couldn't return them until after I left the area for a couple weeks at which point I told him he could drive out to my house. Luckily he changed his mind and returned them that morning as it really isn't my responsibility to retrieve them. I had been thru two days of hell from the previous contractor with 8 hours sleep over three nights. But he did the job and it took him no more than 15 to 20 minutes. There's a really big gash in my wall now where the valve is but I guess he had to do that to cut the pipe. I will have to find a wall cover plate or something to hide it or else patch it up. I then had to call another contractor to check the toilet seating as the flooring installer who left me with the leaking supply valve was supposed to handle it but did not do it right. Ultimately I had to hire three contractors in 36 hours for the same bathroom.

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Two years ago, 1UpPlumbing installed my SpringWell water filtration system, and it's been running…read moregreat ever since. However, while attempting to loosen the sediment filter housing attached to my stucco wall, the entire assembly came right off the wall. Turns out, the installer had not properly anchored the unit and only used masonry screws that only barely penetrated the stucco and with no anchors in place. Even though it was one month over the 2-year warranty period and the fact that 1UpPlumbing had since been bought out by Fast Layne Plumbing, yet still Teresa and Audrey at Fast Layne immediately dispatched a technician to my house, Greg, the same day!!! He arrived and verified the former installer had not bothered to anchor the screws into the wall nor to the studs beyond. Thus, he proceeded to effectuate repairs and this time used longer and proper wood screws to screw the housing into the framing studs on one side and used masonry anchors on the other side. Within an hour or so, the repair was completed and all is good... and no charge! They HONORED the expired warranty!!! I was amazed!!! Part of that, I'm sure, was the obvious fact that the installation had not been properly performed. But, still... they could have denied it for being past warranty by a month. I cannot thank Fast Layne Plumbing enough... and wish to especially thank Greg for the wonderful job he did as well as his great customer service and great attitude throughout. I also wish to thank both Teresa and Audrey for their wonderful service, too. Now I know I have a GREAT plumbing company on which I can rely for any future plumbing needs... and can't recommend them highly enough to everyone else!

RCS Plumbing - hvac - Updated October 2026

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