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    Services - Thomas Home Services

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    Thomas Home Services repairs Goodman AC units as well as other brands.

    I returned from a vacation to find my upstairs Goodman air conditioning unit was not blowing cool air. This was a big deal given the record heat wave. I am a big-time researcher when it comes to anything I purchase so the clock was ticking. So I first went to Yelp to find a highly rated company and assess the issue. That technician with two decades of experience said I had to replace the whole unit (Starting at $10K up to $16K) because it was a freon leak and even though he couldn't find it, it would likely happen again with a repair. FORTUNATELY I got a second opinion from a neighbor who recommended Thomas. Their technician, Riley, came out immediately and actually took the time to find the actual leak. He said there was no evidence of the prior technician opening some of the key panels of the evaporator unit in my attic to find the root cause. Riley was friendly and professional and spent 30 minutes in the heat of the attic to find the location of the freon leak and he shoed me a video and images. He then gave me 3 options and then shared candidly which option he would take and why. To my surprise the option he recommended was not the most profitable one for the company, it was to switch out a component and their labor and the component would be under warranty. His solution cost me $7,000 less than the alternative of getting a new unit! His team arrived the next day, they laid out a tarp and got to work. 6 hours later my house was blowing cold air and the upstairs was starting to cool down. I just wanted to say that I appreciate the integrity of any family business that puts the customer first and does not just push their employees to make the biggest sale but rather has them do the right thing as if they were spending their own money. Thank you Thomas Home Services, you are doing something right with your culture and your employee training. Congrats!

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    2 years ago

    Quick replies and friendly communication. The visit was shortly after requesting and the gentleman who helped me was friendly as well.

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    1 year ago

    Great service, timely response, excellent repair done good people, very happy with the service.

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    Ask the Community - Thomas Home Services

    Review Highlights - Thomas Home Services

    Their technician, Riley, came out immediately and actually took the time to find the actual leak.

    Mentioned in 3 reviews

    Read more highlights

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    Iplumb

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    Amazing customer Service and Very knowledgeable staff…read more Needed a sink installed in our new laundry room, and they were quick to get the job done! Would definitely recommend to all family and friends.

    I had a shocking and fraudulent experience with iPlumb, specifically with an office staff member…read morenamed Renee. My home warranty company sent them to inspect my water softener (which I paid extra for coverage) and several angle stops. **Open Admission of Fraud:** When I first spoke to Renee, she openly admitted that the warranty company had instructed iPlumb to "find a way to deny coverage," despite my items being fully covered under my plan. She flat-out stated they wouldn't even attempt to inspect or get anything covered, and instead tried to steer me toward an outrageously high out-of-pocket quote from another person at the company. **Hostile and Abusive Behavior:** When I called back to discuss this, Renee's behavior was predatory. She became incredibly rude and dismissive within minutes, eventually yelling that she had spent "too much of her precious time" on me and didn't have any more time to waste. I was trying to remain polite, but the kinder I was, the more aggressive and "bitchy" she became before eventually hanging up on me. This company is not a service provider; they are a shield for home warranty companies looking to scam their customers. They prioritize high-priced out-of-pocket upsells over honoring their professional obligations. I have already reported iPlumb and their deceptive practices to the state regulatory agencies. **DO NOT trust them with your home or your money.**

    Thomas Home Services - hvac - Updated May 2026

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