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    Thomas Home Services

    4.7 (24 reviews)
    Closed 8:00 am - 5:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    Thomas Home Services repairs Goodman AC units as well as other brands.

    I returned from a vacation to find my upstairs Goodman air conditioning unit was not blowing cool air. This was a big deal given the record heat wave. I am a big-time researcher when it comes to anything I purchase so the clock was ticking. So I first went to Yelp to find a highly rated company and assess the issue. That technician with two decades of experience said I had to replace the whole unit (Starting at $10K up to $16K) because it was a freon leak and even though he couldn't find it, it would likely happen again with a repair. FORTUNATELY I got a second opinion from a neighbor who recommended Thomas. Their technician, Riley, came out immediately and actually took the time to find the actual leak. He said there was no evidence of the prior technician opening some of the key panels of the evaporator unit in my attic to find the root cause. Riley was friendly and professional and spent 30 minutes in the heat of the attic to find the location of the freon leak and he shoed me a video and images. He then gave me 3 options and then shared candidly which option he would take and why. To my surprise the option he recommended was not the most profitable one for the company, it was to switch out a component and their labor and the component would be under warranty. His solution cost me $7,000 less than the alternative of getting a new unit! His team arrived the next day, they laid out a tarp and got to work. 6 hours later my house was blowing cold air and the upstairs was starting to cool down. I just wanted to say that I appreciate the integrity of any family business that puts the customer first and does not just push their employees to make the biggest sale but rather has them do the right thing as if they were spending their own money. Thank you Thomas Home Services, you are doing something right with your culture and your employee training. Congrats!

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    2 months ago

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    5 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

    Quick replies and friendly communication. The visit was shortly after requesting and the gentleman who helped me was friendly as well.

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    1 year ago

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    1 year ago

    Great service, timely response, excellent repair done good people, very happy with the service.

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    2 years ago

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    3 years ago

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    2 years ago

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    Review Highlights - Thomas Home Services

    Their technician, Riley, came out immediately and actually took the time to find the actual leak.

    Mentioned in 3 reviews

    Read more highlights

    Phillips Plumbing Solutions

    Phillips Plumbing Solutions

    5.0
    (68 reviews)

    Had a great experience with Dustin at Phillips Plumbing. I had purchased my own softener and RO…read moresystem online and was getting some crazy high 'corporate' quotes from other places. Dustin was a breath of fresh air, he was professional, fairly priced, and clearly knows his stuff. He did a custom copper bypass manifold and added a soft water bibb in the garage which is a huge plus. He even took the time to educate me on the settings and maintenance. If you're looking for a pro in Mesa who actually cares about the quality of the install, Dustin is your guy. 5 stars.

    Noticed our much corroded vacuum breaker for irrigation was leaking and reached out Phillips via…read moreYelp on a Friday afternoon. In a little over an hour I had a response that provided a quote to fix the leaking part and rebuild the hose bibb that was attached (also corroded). They provided a clear description and pricing details so we could make an informed decision. Once accepting the bid, they were able to get us on the schedule for Monday, which exceeded our expectations. The plumber gave us a heads-up when on the way with an ETA, and showed up on time, within the provided time slot that we were given on Friday. Once the work was completed, they walked my husband through what was done and they even painted it to make it look cohesive and finished, which I very much appreciate it considering it's on a visible side of our home. Thanks Phillips for being prompt, communicative, and doing quality work. Will hire again for any future plumbing needs that may pop up!

    Tavares Plumbing

    Tavares Plumbing

    4.6
    (56 reviews)

    Our hot water heater sprung a leak...like a huge leak. After calling our home warranty company…read more(Select Home Warranty-they suck) and finding out they don't cover leaks (WTH), we called Parker and Sons, who we have a contract with. They came out checked it and said it would cost $3000!!!! And that was with my "discount". WTF!!! Knowing this was exorbitant, I quickly checked the good ol' internet. Tavares Plumbing advertises as "flat rate", so I called. He promptly called back and gave me a flat rate (50 gal heater $935, added warranty,10 year total, $250) $1135 for exactly what I needed. Honesty and not gouging, imagine that! He said he'd be over the next day and he was! And the price was exactly what he said. He let himself in my garage, did the job and left after cleaning up and making sure my garage door was locked. P.S. I was able to check on the progress via my security cameras. I was flabbergasted at the professionalism, honesty, promptness, etc. if I had to do it again...I'd save a lot of effort and call Tavares Plumbing. In short: 1. Tavares Plumbing is awesome 2. Parker & Sons price gouge (3x the going rate) 3. Select Home Warranty sucks 4. Did I say, Tavares Plumbing is awesome? They are!

    Based on the reviews I'm reading, I see that most people had the same experience we did the first…read moretime we hired Andy for a job....all positive 5-star ratings. The other reviews reflect our second experience with Andy....NO SHOW, NO CALL. Andy installed a water heater a couple months ago in our daughter's condo. He did an exceptional job, was on time, and his pricing was was competitive. I referred him to a friend, and she was beyond pleased with his service. We were excited to find a reputable plumber, so we hired him for some oddball plumbing jobs around our home. Andy was scheduled for 2:00 p.m. TWO days ago. We juggled some things around so we could be home. When we didn't hear from him by 4:00 p.m., we called. He never returned our call or showed up. If he could not or did not want to perform these odd jobs, all he had to do was say so. Although disappointed, we would have completely understood and moved on. Ignoring and "ghosting" customers is definitely not good business practice, no matter how many 5-star reviews one has. I'm deeply saddened and disappointed by this treatment, and I hope it does not happen to others.

    Iplumb

    Iplumb

    2.3
    (79 reviews)

    I had a shocking and fraudulent experience with iPlumb, specifically with an office staff member…read morenamed Renee. My home warranty company sent them to inspect my water softener (which I paid extra for coverage) and several angle stops. **Open Admission of Fraud:** When I first spoke to Renee, she openly admitted that the warranty company had instructed iPlumb to "find a way to deny coverage," despite my items being fully covered under my plan. She flat-out stated they wouldn't even attempt to inspect or get anything covered, and instead tried to steer me toward an outrageously high out-of-pocket quote from another person at the company. **Hostile and Abusive Behavior:** When I called back to discuss this, Renee's behavior was predatory. She became incredibly rude and dismissive within minutes, eventually yelling that she had spent "too much of her precious time" on me and didn't have any more time to waste. I was trying to remain polite, but the kinder I was, the more aggressive and "bitchy" she became before eventually hanging up on me. This company is not a service provider; they are a shield for home warranty companies looking to scam their customers. They prioritize high-priced out-of-pocket upsells over honoring their professional obligations. I have already reported iPlumb and their deceptive practices to the state regulatory agencies. **DO NOT trust them with your home or your money.**

    Terrible service and recommend asking for a different company if your home warrenty recommends them…read moreas they are not thorough. We had someone come out from our home warranty and say that we had an RO leak but didn't even inspect the areas after the RO water was turned off. We had two leaks in the same areas and the guy wasn't even thorough enough to inspect it and verify that so we had to hire another service as soon as we turned our water back on. He just said call your RO company to fix so outside of turning our water off he really didn't do anything to help us. I called to explain and the team was rude and cut me off as I was explaining the issue so terrible customer service too. Highly recommend going with another company that is more thorough and actually inspects work. They say on their card "30 day warranty" but clearly that isn't the case for inaccurate work.

    Hansen Family

    Hansen Family

    4.7
    (563 reviews)

    As we move into summer, our 11 year old AC unit started having days where it would stop blowing…read morecold air. We'd turn it off for a bit, turn it back on and it would work just fine for a few more days. Didn't seem to be a problem with electric, refrigerant, etc. We'd had the unit serviced recently so not much dirt on the unit.. I guess we're lucky because in the few years we've been here both our units have functioned great. Wasn't sure who to call, but we'd had a great experience with the plumbing side of Hansen, so we reached out. Scheduling was very easy. You can do so online, or a real person answers the phone. They offered to have someone out within a few hours! Our problem wasn't that urgent, but it's comforting to know. Benjamin was our technician, and he was great with communication. He diagnosed the problem (leaking fan motor) very quickly, and gave us options for repair. At no time was he pushy about anything, just factual. We were on the fence with repair vs replace, but decided the unit had enough life in it to repair. Ben also gave us figures on replacing with an eye towards the future. He wrote it all up even knowing that we weren't going to buy anything in the short term. This is really excellent customer service, and you can bet when we're ready we will remember. The repairs were done quickly, we got an email with the invoice and pictures of all the areas worked on. The property was left tidy, and it was an overall excellent experience. That was a week ago, and our AC is working better than it has in the past two years.

    What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

    Thomas Home Services - hvac - Updated July 2026

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