Amazing customer Service and Very knowledgeable staff. Needed a sink installed in our new laundry room, and they were quick to get the job done! Would definitely recommend to all family and friends. read more

Iplumb - Plumbing Near Me

I had a shocking and fraudulent experience with iPlumb, specifically with an office staff member named Renee. My home warranty company sent them to inspect my water softener (which I paid extra for coverage) and several angle stops. **Open Admission of Fraud:** When I first spoke to Renee, she openly admitted that the warranty company had instructed iPlumb to "find a way to deny coverage," despite my items being fully covered under my plan. She flat-out stated they wouldn't even attempt to inspect or get anything covered, and instead tried to steer me toward an outrageously high out-of-pocket quote from another person at the company. **Hostile and Abusive Behavior:** When I called back to discuss this, Renee's behavior was predatory. She became incredibly rude and dismissive within minutes, eventually yelling that she had spent "too much of her precious time" on me and didn't have any more time to waste. I was trying to remain polite, but the kinder I was, the more aggressive and "bitchy" she became before eventually hanging up on me. This company is not a service provider; they are a shield for home warranty companies looking to scam their customers. They prioritize high-priced out-of-pocket upsells over honoring their professional obligations. I have already reported iPlumb and their deceptive practices to the state regulatory agencies. **DO NOT trust them with your home or your money.** read more

Terrible service and recommend asking for a different company if your home warrenty recommends them as they are not thorough. We had someone come out from our home warranty and say that we had an RO leak but didn't even inspect the areas after the RO water was turned off. We had two leaks in the same areas and the guy wasn't even thorough enough to inspect it and verify that so we had to hire another service as soon as we turned our water back on. He just said call your RO company to fix so outside of turning our water off he really didn't do anything to help us. I called to explain and the team was rude and cut me off as I was explaining the issue so terrible customer service too. Highly recommend going with another company that is more thorough and actually inspects work. They say on their card "30 day warranty" but clearly that isn't the case for inaccurate work. read more

iplumb tried to upcharge the hot water install $700 for 1 valve for home warranty job. No way I was going to pay that. read more

Iplumb - added shut off valves diy for $25. iplumb wanted $700??? - Plumbing Near Me

This company was sent out by my home warranty. They came and did a temporary fix. A month later the same problem happened and no one has ever returned my call/voicemail and the problem is now worse. I will never use this company again. They suck at the work and suck returning calls. Now I am made to pay another fee from my home warranty just because this stupid company didn't do the job right the first time. DON'T USE THEM!! I wish I could give them a zero rating. read more

This company is a horrible company. Bad customer service. There techs are awful. They were sent out by my warranty company to fix a problem and they were never able to fix. Never hire this company for any work that you need done! read more

My Father used this company and said never again. Sloppy, unfiinished, and no plumbing codes abided by. Rude, dirty, filthy mouthed plumbers who can't even fix a toilet with a manual and someone showing them how. My elderly Father was disturbed and had another company do the job the next day for free. read more

Terrible experience...sent to me by my home warranty company AHS. They couldn't clear a simple bathroom drain stoppage and recommended tearing out the wall and putting in new pipes. I didn't agree with the assessment from the plumber they sent and I tried to follow up with the company numerous times to discuss other options and they simply would not call me back. I called another plumber (Zest Plumbing and Drain) and they had the stoppage cleared in 30 minutes. read more

I have requested my warranty company to not use this company I don't want them back. I had them come out to my rental to inspect the water heater, because my management company had a licensed plumber inspect, and drain the water heater. He found corrosion on an 13 year heater and recommended replacement. I plumb said there's nothing wrong with my water heater it's cosmetic. Since when is corrosion cosmetic, it leads to leakage. When I called Iplumb back through my warranty, they hung up on me, because I gave a poor review. Poor customer service. Don't used them. All I wanted the company to do was return a show me this is only cosmetic. read more

So far so good. iPlumb was assigned to a water heater repair through my home warranty. They resolved the issue in a timely manner.

Can't give zero stars or I would. When responding to a voicemail left regarding a potential drivers issue, (Had to leave a second cause the voicemail cut out and hung up so I called back) the owner AND I QUOTE, said "We hire plumbers..." And when the conversation got worse, she ended up saying "We're business owners bitch". She was upset that I lumped in the hiring process and their employees with their overall business, which apparently are completely separate. MY BAD. She says she lives in Hawaii so she must know best. She also told me if I dared to try to blast them on social media she will come at me with a slander suit. Classy place, never call them. read more

Iplumb - Plumbing Near Me

I wouldn't recommend this company to anyone the second that they do any bad work they'll blame it on the fact that we have American home shield I really don't think your technician turning on the water while the bathtub spout isn't on and soaking my bathroom has any relation to starting service through American home shield! Brandon( the owner) is a real scary guy mentioning to me that he's the one that has my address so now I have to keep my eyes for a thug(plumber) They also have their business name identical to another company out in cave creek just to leach off their business! Their BBB is less than two star and his other company Athena plumbing is lower! Save yourself the grief and pay the service fee for another plumber. read more

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Guy broke my water heater pan and drain pipe and left it hanging out so I had to complain. And he had to come back and take down the new water heater and put in a new pan. He also improperly installed a tub drain and left it sticking up not flush with bottom of tub. He changed out my faucet but left the old drain stopper in and it doesn't even work now read more

Edgar from IPlumb was very kind when he originally came over to replace our hot water heater. As I didn't know the way these techs were supposed to do their job, when he told me he has to have me rate him a 5 star rating before he left, I was happy to oblige. After he left, my husband came home. When he looked at the work Edgar did, he noticed that the pan for the water heater was the wrong size and purposefully warped to fit the hot water heater, the drywall behind the water heater was busted, and there were scratches on a mustang and a porche that we have in the garage. On top of that, my husband watched the ring camera and noticed that instead of using a hydrolic dolly, that the company said he was supposed to use, he didn't. Instead, he rolled the old water heater down the driveway and rolled the new water heater up the driveway into the garage (which I'm assuming the scratches on the cars came from that). Keep in mind, there was plenty of room between the two cars in the garage (it's a 3 car garage). He also left the top to the water shut in our yard wide open. Edgar came back today to speak with my husband and to fix the pan under the water heater. Again, he was very nice and seemed professional. He was able to replace the pan with the wrong size again (too small, doesn't allow for any drain off) but we decided we don't want to have him back again, and we will just deal with it. My husband stated that the drywall was damaged due to the weight of the water heater (which Edgar told him). We decided not to bring up the cars at all because there is no video proof. Moving forward, if we have issues with anything plumbing related, we will go ahead and use a different company. It doesn't matter how kind someone seems to be. Make sure to do your research, and if everything checks out, make sure to check up on the actual work done before they leave. Don't feel pressured on giving a 5 star rating just because they say you have to. read more

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It's really a shame that this won't allow for a zero star. They came into my home, flooded my living room, made repairs to something that needed to be replaced and then proceeded to charge me for the damage their moronic plumber did. I'm now paying a real plumber $5,000 to replace the entire water line in my home... What was Renee's response?! "Take me to court..." What a piece of trash Hey Renee, AHS is appalled by your ratings...how many people typed "AHS sent them, they are a scam..." It's clear what you are, a scammer, and AHS has this information now. read more

IPlumb LLC, was sent out by American Home Shield for a second opinion after first plumber failed to repair and refused to take responsibility. IPlumb technician was professional, courteous, on time and very helpful in resolving the issue. They performed work the other company failed to do and did not charge me. I would recommend this company - honest and I will not hesitate to use them when I remodel. Thank you! read more

came out as service provider assigned through home warranty. came on scheduled day. told that I had to have a follow up and they never did. called myself and couldn't get ahold of them for days. guy on the phone who answered calls didnt really seem to care about the problem. I'm sure there's better plumbers who are more professional than this. will change review if the follow up service is better but I'm not gonna hold my breath read more

iPlumb is used by home warranty companies in the area when their client is having unknown source water leakage and if there is visible water damage upon arrival, whether or not they can repair the cause of the leakage, they will offer to call Enviro Clean Abatement to come out to assess the damage, and once that happens the property owner is pressured into immediate remediation, with the promise that Enviro Clean will help file an insurance claim, causing the owner to move forward with them immediately rather than being advised to check with their insurance company first. iPlumb should not be making a recommendation of any other company, and especially when they are called out by a Home Warranty company. The owner naturally thinks that the referral is part of the home warranty company authorized steps. Please refer to the Yelp reviews for Enviro Clean as a cross reference as iPlumb is often mentioned. read more

I had a leak in my ceiling and called my warranty co AHS and they sent IPLUMB LLC AZ out to check on the leak. IPLUMB sent out the company Enviro Clean to cut a hole in the ceiling to find the leak. IPLUMB sent this company out, I did not request Enviro Clean to come out and do this work or any work in my home. I received an invoice from Enviro Clean for $600 for cutting a 5 by 2 hole in my ceiling (that I now have to pay for it to be repaired also). IPLUMB would not have been able to locate the leak without cutting the hole in the ceiling, and why it is not covered by my warranty co is beyond me. I have called AHS and they tell me that I need to have IPLUMB or Enviro Clean call them, but IPLUMB says that they do not cover dry wall and enviro clean says that I signed a contract stating that I would pay for the drywall renovation. I signed the contract thinking that American Home shield would be covering the repair since it was their contractors that they sent out. So that is quite the scam they have going on, along with lack of communication and transparency they have regarding their work and contracts to scam people out of money. I would beware of all three of these company's doing any work in the future as my unfavorable review is not the only one posted. The contractor sent out by Enviro Clean also told me that they could repair the dry wall hole, but people usually have a separate contractor come out and do the repair work because Enviro Clean bids them high to make the work profitable. Great thing to tell a customer first of all but second really! From what I am getting from Environ Clean all their work is out of pocket for the customer as they tell me that water damage is not covered by home warranty companies. UPDATE American Home Shield has informed me that IPLUMB LLC AZ or Enviro Clean never called my warranty company to get authorization to do this work and that is why the $600 hole in my ceiling is not being covered and I owe out of pocket. Enviro Clean did not have a problem taking my $600 with no concerns for the company's dishonest practices, not even an apology for not contacting or letting me know that they would not be contacting my warranty company. Shame on IPLUMB LLC AZ for sending out a company to do work in my home without authorization from my warranty co considering my warranty company sent them out. Just beware before you hire either of these companies to do any work for you. read more

Rip off. Horrible. Scam artists. AHS warranty sent them to replace my water heater. They cooked up additional $1K in charges for the replacement. This is on top of the covered water heater and labor. They also tried to push unnecessary water damage restoration services from a third party on me. According to them a 50 gallon water heater install runs $3500.. what a joke. read more

We were referred to Iplumb by American Home Shield, our home warranty company. We needed help fixing a shower faucet and kitchen faucet. Renee, the Iplumb telephone representative was engaging and fantastic to work with when scheduling our appointment and for offering excellent advice when I asked several questions. Our service technician was Sebastian. Sebastian was friendly and professional and did a great job fix both the bathroom faucet issue and installing a new kitchen faucet. Bravo Iplumb! read more

***BUYER BEWARE*** This company is a scam. They first will try and downgrade your current water heater ( so they can maximize their profit but scam the insurance company ) then they will install at least 2 water heaters which both will be broken. After you call them they will complain that they have to do their job properly.. let that sink in, a service company who complains about the service themselves supply.. one month without a heater. They will lie to you and try to scam you 100% of the time. ***BUYER BEWARE*** read more

Customer service from the "Owner" of the company is absolutely terrible. Her attitude to answering simple questions was appalling. I was looking to establish a relationship with a good plumber but she was so condescending and actually mean to me that I don't need the aggravation. Very poor attitude for a business owner. read more

iplumb came out under the warranty company, and did absolutely nothing. They referred it to a warranty issue and after ordering a new element and putting it in. That did not fix the issue so they put fault on the manufacturer and blamed the homeowner. I would give 0 stars if I could. They are firmly on the side of the warranty company (will not fight for you in any way) and will do anything to pass all fees onto homeowner. If you get a dispatch to iplumb, I would try and change it, (you can call and request change) I have had other companies that want to work with homeowners to get warranty company to step up and fix things the right way. They are horrible. read more

This contractor was assigned by my home warranty (AHS) to replace my water heater. I tried to call them 4 times this morning and NO ANSWER!! I left a message the first time with the additional f/u calls. The very poor ratings on this company are well deserved. I feared once they would complete the job (if they ever called me back), it may not be professional work. I opted to used Pro Skill, and pay out of pocket for the replacement. They answered my call on the 2nd ring and dispatching a technician today. Those of you who have AHS, you can request not to have this company assigned to you in the future. read more

***SCAM ALERT *** AHS sent our Sebastian to fix 2 leaks. #1 Bathroom Master He said it was in the wall and I needed to contact his Restoration guy to get access. His restoration guy came out and . He used a moisture meter app on his phone. He said the leak was from the pipe in the bathroom, and was in the wall at the door, but it would be $4k to open it. I said hold on literally took the hammer and hit the wall and exposed the pipes in 30 seconds. Looked him dead in the eye and said did you not see the 20 x 9 trailer in the driveway that said contractor? Turns out the leak was from the faucet. I plumb guy didn't care to fix it he just wanted the restoration guy to get the job. I would bet they are ion cahoots. Leak #2 heard something coming from the kitchen wall. Couldn't find any moisture. Sebastian told us it was a slab leak and we need restoration work and his guy can expose it bla bla bla. My guy came over the hose bib on the other side of the wall outside was not shutting all the way. Multiple Service fees for some guy to not fix what was fixable. Only to come and tell me we have to go through a restoration company first. This is a SCAM. ****SCAM ALERT*** I did call Sebastian on it when he was there and he tried to puff up on me, and get aggressive. I not so politely let him know he was a piece of shit and a scammer, and let him know if he didn't get out of my house I would remove him. read more

If was replacing my water heater through a Home Warranty Repair and I can tell you that this is not be a priority for them!!! The communication from them was horrible. I followed up, left messages and did not receive any calls from them until 6 days later. They really need to look at their customer service. I felt they price gouged because it was a Home Warranty Repair on replacing the flex lines ball valve & TNP which was $700. read more

We do not trust them. They came to replace a water heater sent by our warranty company. It was a complete replacement and a regular installation. They changed the language from installation to modification which it was not a modification. Since the warranty excludes modifications , we had to pay an extra $925 to IPlumb. I checked with the state regarding complaints.And this is a common practice for the business to get more money. Our neighbor had the same hot water replaced with a different company and it only cost them their co.Pay. the other plumbing company said that we were scammed.company. read more

Though initially frustrated with my ability to communicate to this company (multiple vm's left with no responses), I cannot say enough about the quality of the work and the professionalism of their employees. read more

Was told 8-10 and I would be 1st stop. Arrived at 9:59 which was within the slotted time but definitely not 1st stop. Why offer a tracking option that misleads you again and again, shows arrival in 7 minutes than when you check back keeps extending the time. Trash. To change shutoff and flush fixtures $1300 is high but alright. But then to replace softener $2500??? Come on why price gauge homeowners. My cost for that unit from Hughes Supply is $844. I had to reject the service and tech said ok and hung up. Than walked back inside my home to my wife who was placing items back under the sink to tell her she needs to pay $100. She told him to call me and after he left she closed the garage. Tech and I spoke and I told him it wasn't a problem and to email me the invoice and I would take care of it... but that wasn't good enough he went back and started knocking on the door. Really????? Was the goal to intimidate a fucking woman for $100!?!?!?!? After I sent this feedback to the company only, the owner John called me pissed off being confrontational and attempting to be insulting. So now it goes online everywhere. APC plumbing & iPlumb ARE TRASH! DO NOT USE THESE GUYS. read more

Sent to evaluate need for a new water heater that is leaking for home warranty. Sebastian - the tech calls me - wants to see if I want drywall remediation. No mention of any other issues. Get an invoice for about $800. Call warranty company (AHS) - told there is a code violation and need work. Not mentioned by Sebsatian - who seemed only interested in drywall remediation. Call iPlumb - initially Lizzie tells me the manufacturer of the water heater "makes" them reinstall the shutoff valve (have one that already works) and various other stuff. Asker her what the code violation was - put me on hold - she came back and said warranty company does not want to pay for water heater and to call them. Ask Lizzie for the company Registrar of Contractor Lic - she says that is not published information - get it from the warranty company. read more

horrible experience they accidently soaked my bathroom by returning on water to home without securing the bath tub spout. when I called i spoke to Brandon who is the owner he wasn't haven't it. I REFUSE TO PAY 125 DOLLARS FOR NOTHING TO BE FIXED AND SOAKED BATHROOM. HE THREATENED ME WITH THE FACT HE HAS MY ADDRESS. read more

This company and their "policies" are an absolute scam. They tried to charge close to $2800 to run a new water line to my refrigerator. They were selected by my home warranty company, so I didn't have a choice. They refused to submit reports in a timely manner and were completely disrespectful when I asked for a detailed estimate. I had the job completed by a more competent plumber for a fraction of the cost. read more

IPLUMB LLC was assigned to a home warranty request I opened through my home warranty policy. Sebastian was assigned the call, he arrived within the time frame he provided. He fixed the issues I had with my plumbing. He is super friendly, courteous and very engaging. read more

My home warranty company sent out Iplumb to replace my garbage disposal. Iplumb sent out Cameron the next day and Cameron replaced the disposal in 15 minutes. Cameron was professional, polite, cordial and extremely nice. The quality and service was top notch. read more

Replaced my water heater in my home. Everyone I spoke with, Rene and Steven, were kind, helpful, considerate, and knowledgeable. I am VERY happy with the service I received!!! read more

I am updating my previous review. My problem occurred again and I had to call AHS over the weekend. John called me the first thing Monday morning. Sébastien and John came with the camera. I now know where the problem in my pipe is. The phone communication was excellent. Finally. So I'm upgrading to 5 stars. Let me say it again, AHS is awful. Please check your policies. You think you're covered for certain things and you're not. read more

They were sent out by my home warranty company. As soon as he walked into the bathroom The first thing he said was oh I got to get another company out here to access water damage. Of course they were going to charge me for this. It was no damage to my wall after I told him no, he became a little bit upset and started to look at the problem, which was a small leak coming from my toilet. He told me he would have to make a custom flange to stop the leak, and that was not covered by the warranty company. and told me it was gonna cost me over $550 out of pocket. I told him to just replace the wax ring after he did that the leak stopped. They were out for another issue in the past which again they tried to make me pay over $900 out-of-pocket, which I refused if I would've known it was the same company coming out I would refuse service. Do not trust this company. read more

Upset with Iplumb-LLC because after American Home Shield approved and sent them to replace a leaking pipe They claimed that I should pay over $560 dollars extra for the work over what should have been fully covered by AHS This is not right at all. The person that was sent immediately was trying to con me with charging extra for ceiling plaster board replacement by another company so when they could not con me with that they wrote a charge so AHS would not cover it so they could get extra money out of me. The sad thing is that AHS did not want to send out another for a second opinion without charging me an extra fee, they said though they could send me money instead but would not tell me how much so I could not make a fair dissension. read more

Iplumb - Plumbing Near Me

Efficient scheduling service, real time appointment tracking and friendly, trustworthy, knowledgeable plumbers like John make working with our Home Warranty painless as possible! Time and contract restrictions set by the warranty service aside we couldn't be more please with the progress and outcome of the service!!! Thank you John for your attention to detail and respectful approach!!! Signed - 4 leaky faucets! read more