Excellent service, reliable and honest people who will back their work. Highly recommended!!!!read more

We needed to purchase a stand alone freezer and a heavy duty washer and dryer and quickly…read more Overall the experience was quite "Vanilla"....very plain. In that, I mean that there was very little "chat" or personal interaction on the salespersons part and we were left alone for far longer than we wanted. Everytime we had a question we had to go looking for someone who might have an answer or maybe even (If we were lucky) find where our salesperson kept disappearing too when we were literally the only customers in the store. To be clear, It was OK and just OK. In our experience...when trying to support local businesses, we generally find a much higher level of customer involvement by the business. This was most definitely not the case here. The feeling that we got was one of......buy or don't buy....makes no difference to us. For absolutely sure we have received much friendlier and helpful service at the big box stores (Lowe's, Home Depot, Sams Club and Costco) and frankly expected a much better experience than we received from this store which on that day....at that time.....at least appeared to not care one way or the other about us or whether we purchased from them or not. We were in desperate need of the appliances and they were in stock and ready for delivery.....so, minus all the love.....we bought the appliances and gave serious consideration as to whether we would ever go there again. Probably not. Not Mad.......Just Disappointed.

Yesterday, Alex R repaired my appliance, and I couldn't be happier with the experience from start…read moreto finish. He called ahead to confirm his arrival window and showed up right on time - no waiting around all day wondering when he'd show, which I really appreciated. Modern appliances are packed with electronic parts that are often hidden and hard to access, making repairs tricky. Alex R handled my appliance's repair issue with patience, professionalism, and impressive problem-solving skills. He was also courteous, easy to talk to, and left the area spotless. It's rare to find someone who combines expertise, honesty, and great communication, but Alex R checks every box. If you need appliance repair, ask for him specifically - highly recommend!

We live in a world that's increasingly dominated by giant corporations. They succeed because they…read moreare everywhere, they often make it easy to shop with them, and because they can often undercut the smaller local spots when it comes to prices. I made the mistake of ordering a gas range from one of these giant corporations, and it turned out to be a giant problem. They delivered but couldn't handle the installation, and then they couldn't take the stove with them, and then the guys who came to pick it up were rude and caused more issues, etc. So I did what I should've done, and I called Earl B. Feiden, and they helped me out, and solved my problem. I got to talk to an actual person (thanks Ken!), and I laid out what I needed (a gas range in a non-standard size), and where the potential problem might arise (it needed to be converted to propane), and they handled it like pros. Sometimes it may cost you a little more time and a tiny bit more hassle (if you consider talking to an actual person a hassle, not a pleasure like I do) to go with the smaller shop, but I highly recommend buying local. It worked out for me with Earl B. Feiden. And in the end, the range I got ended up being cheaper than the one from the big box store anyway.

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

I have to agree with other reviewers mentioning how awful the installation process went. The…read morepurchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing

You can do it and they can help. I guess if you're a handy person it has all the materials and…read moretools one could ever hope to find in a "one stop shop" store. Personally, I loathe going in any of these stores but my budget unfortunately does not allow me to hire people to do repairs and/or remodeling on my home as much as I would like. So ...... Home Depot it is. This particular location is similar to many others I've visited. Well stocked and if you can find someone to help you out, they're usually very knowledgeable.

My husband and I went to HD to purchase a few items and were specifically looking for some…read moregardening tools which appeared to be all gone for the season. We spoke to an employee who told us where they might be and we took a look and they were not there. While we were checking out, the lovely gentleman met us at the register with exactly what were looking for, but could not find. He went above and beyond to find what we needed and sought us out to make sure we got them. Otilio from store #6176 (Leeds, NY) deserves some recognition for his outstanding customer service. Little did he know that we were planting daffodils in memory of my late mother in law and needed the tools to complete the job efficiently. He does not know what his simple act of kindness meant to us. Thank you Otilio! We appreciate you!

When pricing appliances while I was building my home, the decision was an easy one:…read more Could I have purchased the products for less elsewhere? Yes, but I felt the advantages of purchasing from Campbell & Keeler far outweighed saving a few dollars (which if you amortize over the life of the appliances, the difference is negligible). And Keeler appliances have not proven me wrong! Advantages: * Supporting our local businesses is important. * Service -This was an important consideration when I was deciding what company to purchase my high-end appliances from. I have had a few issues with my Sub-Zero and Wolf appliances. Each and every time Gordon Keeler responded immediately to my service calls. Most recently my Wolf Microwave/Convection oven stopped heating just days before the Christmas holiday. Gordon was at my home the same day I called to access my issue. Parts were ordered and the appliance was back in order by Saturday afternoon. I know I would have been without my second oven had I purchased appliances anywhere else and especially from a big box store. I would not consider buying appliances anywhere else. Thank you, Gordon & Keeler Applicances for saving Christmas dinner!

Many years ago I purchased a washer/dryer from Brook Valley....a few days ago I needed to replace…read moremy dryer but decided to get a new matching washer to go with it.. Scott at Brook Valley was excellent!! He answered all my questions, pointed out a great sale going on. I took advantage of the sale and knew my order for delivery would be in a few days...would not go anywhere else. The company is located in Manchester, VT and most people might be hesitant to shop is such a beautiful town (prices might be high.) absolutely untrue!!!! This company is great and prices are reasonable/customer service is A plus!!!! Delivery and set up was a breeze and no hanging around the house, waiting for truck to arrive. Please do yourself a favor and shop with Brook Valley appliance - you won't be disappointed!

Quick turnaround when our refrigerator broke. Came when they said and fixed the issue pronto. Very…read moremuch appreciated!

Shopped over the phone and had my microwave in a week , installed , no mess, excellent installation…read moreservicemen , will definitely call them first If any of my current appliances need replacing !

We chose Automatic Appliance because we prefer shop small rather than big chain stores. My husband…read moresent a link and I ordered. Working with Matt was seamless and easy. Staff went above and beyond to get the old fridge out and install the new whirlpool refrigerator.

Their service is great. Many of my family members go to JB Appliance and are all happy.read more

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.