I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Horrible. Technician's name was "Rich" and I believe he is the owner. Complete ripoff artist. Very…read morehigh priced. We ended up paying close to $400 to fix our over the stove microwave. He charged $90 for a service call to look at it and provide an estimate, so we felt compelled to use him for the repair. It took him weeks to get around to completing the repair. Many delays. After the "repair" he did not reassembled the microwave correctly and is bent and damaged by him when he was repairing it. Screws missing, falling apart. It's a complete mess and I wonder if it is really repaired. I would not trust this person. Avoid this technician at all costs!

This guy is an accomplished rip-off artist. I had a stove that was not working in bake mode…read more Almost $700 later, it's STILL not working in bake mode AND he made a burner situation worse. The burner sometimes had to be lit and he decided to look at it and actually broke it!! I should have been more forceful with him and gotten him to take some responsibility for it. But the real problem is of course, is the fact that I am in the same boat as before he came here. He first fixed something, who knows what, and told me my problem was solved, for around $360. After he left, I realized, no it's not fixed. He came back, charged another $340, saying it was something different. This was around the holidays and all I wanted was a fixed stove. AND, I had told him that I was on a really strict budget due to a health situation. I paid it, thinking I could have purchased a new stove for what this cost!! I think that's why he does it that, in two trips, so you don't say no, I'll just buy a new stove. I would NEVER recommend this guy to anyone. He obviously does not possess a conscience.

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.

Charles, the owner of CHB appliance just repaired my 20 year old fridge. His business model is…read morebased on what we all miss right now.....customer service. He was polite, friendly, thorough, explained every part of the repair and was very clear about cost. Cost which was very reasonable. I highly recommend CHB Appliance Repair and would not hesitate to call him again if need be.

Charlie responded right aware to my inquiry and was able to come right out and assess the issue and…read moreorder the part and come back and install it. Fixed my dryer which would've cost an arm and a leg to replace. Great communication and shows up when he says! Highly recommend. I won't hesitate to call Charlie if I ever have another appliance go down.

The worst ever Used to…read moreBe great with freeman then bought out and superior tried 3 days to call held so long each time 56'min 38 minutes and more disconnected called emergency line and same holding send email no answers Incredibly incompetent Can't wait to switch Wish I could give a 1/2 star Stay away!!!!!!

Ran out of propane with a tank monitor and auto fill in the model of winter. Took 10 months to pick…read moreup the empty tank and sent me a $150 bill for doing so.

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

Ashley was a tremendous help for me trying to get my laundry closet door shut. I can't thank her…read moreenough!

I am a big fan of supporting local businesses. The closest Home Depot to Winsted is in…read moreTorrington/New Hartford. Why would you drive the 15-20 mins. to get there without popping in and checking to see if True Value might have the item? When you weigh the possible, tiniest price increment to the cost of gas..... Support local businesses!!