Their service is great. Many of my family members go to JB Appliance and are all happy.read more

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.

Fast, accommodating and did great work. Prices were very reasonable. I would recommend them.read more

Highly recommend this team. Father Joseph and son Jonathan have serviced our freezer and ice maker…read morethe past few years. Excellent timely service and great advice from them. Very impressed with how Jonathan serviced our ice maker recently.

Dave is great! He has literally repaired almost all of my appliances except the refrigerator, which…read moreI will call him for next. There is a $75 charge to come and take a look, and with parts and labor is still cheaper and more worthwhile to repair than get new appliances. Side note- we have been the only owners for them, so we know where they have been and what they have done. He is quick and also provides tips on how to keep your appliances in good condition. He even brought me dishwasher pod samples a few years ago and I still use that brand to this day.

From the owner: At All Brand Appliance Repair LLC, we provide repair to all major domestic household appliances…read more Brand Appliance Repair LLC specializes in Sub-Zero repair at both residential and commercial locations. Our technicians understand the criticality of client refrigeration storage needs as well as our network part suppliers. In addition to our Refrigerator/Freezer specialists, we also service and repair other appliances such as Garbage Disposals, Ovens, Washers, Dryers, Ice Machines, etc. Call today and discover why we are considered the area's best!

I'm always a bit nervous when trying to find a repairman. I got lucky on a Google search when I…read morefound Chuck. Called about my non-functioning oven on Wednesday and he came over Thursday morning. Checked it out and told me he could fix it, but with the price of the part, I would be better off spending a couple hundred dollars more and just buying a new stove. Even told me that Lowe's is having a sale right now, and said that I could call him if I had any questions. An honest repairman, who put the customer's good over money in his own pocket!

What can you say about a guy who listens to your problem over the phone, figures out the best…read moresolution, and takes the time to recommend that you get a new appliance without a service call? I'll say this about Chuck. He may have lost a little time with me on the phone call but he just gained a customer for next time when I need that service call. Thanks Chuck!

Geary (a.k.a Jordan) is polite, professional and efficient. I highly recommend…read more I called wednesday morning to make an appointment for my washer, Wednesday afternoon geary diagnosed the issue and ordered the part. The part arrived Thursday and Geary installed it on Friday morning. He left a clean workspace and a happy customer

I have been trying to get my refrigerator fixed for a year they keep changing the same parts they…read morerefuse to replace. This is the worst company to deal with my refrigerator needs to be replaced and they refuse. wouldn't not even give this Insurance one star

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!