When buying an appliance it's nice to go to an appliance store with knowledgeable staff as opposed…read moreto a big box store where you wander around and end up with a person from hardware or some other section who may or may not know much about appliances. m Marc's has a nice array in the store and can quickly get what you need, which in our case was a gas dryer. They also are willing to match any big box store quote. We had a good sales experience and delivery and set up went smoothly.

Went in one Saturday morning with the intention of buying a dishwasher and a clothes washer--we had…read moreour salesman's full attention, and we came away having purchased exactly what we wanted for about what we expected to spend. Great experience.

We have used AAA Appliance for over 30 years and I've always been very happy with their service…read more When we call Patty, she always makes sure to send someone same day or next day. They are there on time and great about giving you a quote before doing any repairs. Jamie has done multiple repairs for us and we've always been happy with his service. Jim is very professional as well. I would highly recommend AAA appliance.

I called AAA appliance repair to come take a look at a refrigerator that wasn't getting to temp in…read morethe freezer. When I called they were not interested in the model # of the fridge and said they would send a tech the following day. I was met with a rude tech who came to my house, opened the freezer a few times & said he thinks it's the control board. At no point did the tech pull the fridge out of its cubby, at no point did the tech inspect the fan or wire harness for the freezer, at no point did the tech even look at the control board which he claimed needed replacing, all he did was open my freezer & confirm what I already knew (that it wasn't getting cold) he said he would see if the control board was still available/discontinued & would follow up. They called this morning to let me know the part was no longer available & nothing could be done. I paid $100+ for absolutely nothing, AAA appliance should have taken my model number over the phone when I had first called for service and tried providing it, had they done this they could have come to the same conclusion (parts not available) without scheduling a tech. Beware consumers, this companies schtick is making money off of "diagnostic inspections" which in my instance should've been avoided as it was completely unnecessary due to unavailability of parts.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

So this review is unique. I contacted JPM after reading their profile…read more Let me tell you what great advice I received. I thought my appliance was two years old it was actually 5. On his advice I reached out to the manufacturer and the parts were covered. Although we are using their tech it was his advice that we are grateful for. Others wanted a minimum $130 just to do a diagnostic which I get time is money. His honest advice is why I recommend JPM.

Extremely efficient, great pricing and extremely kind and honest! I reached out to several…read moreprofessionals when looking to help my aunt fix her oven, and this was by far the best price and you will not regret going through JPM!

Doug fixed my refrigerator. Doug is a professional on time and very knowledgeable in appliances…read more Doug is very responsible in price. I had another company charge me 400.00 to steam my freezer and they said they guaranteed their work, they did not. I'm very pleased with Doug and will use him again for all my appliance work. Thank you Doug! Christine Misseri

He's great responds quickly. Will tell you if not worth repairing. I TRUST HIM TOTALLY. RECOMMEND…read moreHIGHLY.

Paul did a great job of fixing my dryer. It was not easy as it's in a tight space in a closet and…read morehe was prompt, professional and very reasonable. I am so appreciative that there are still great appliance repair services available. Thank you so much. 100% would use again and recommend m!

What a find! We were desperate for a dryer fix. Paul's schedule allowed him to get a look…read morequickly... In minutes he had the thing disassembled enough to diagnose. Turned out to be a routine thing which he fix in no time. Price was super reasonable. Within a week, we thought of him for "dead" freezer... which wasn't dead to Paul! He ended up fixing that *and* another minor issue with our oven. Again, fixed in no time and soooo reasonable! This man is a wizard! And a very kind one at that! Do not hesitate to call!

UPDATE TO UPDATED REVIEW. although I still believe this place is just a call center of sorts and…read morethey lack communication skills, I'm not sure they were entirely to blame since PC Richards indicated a "glitch" in there system. I am not happy with their inability to accommodate my appointment twice with no true explanation. So moved to 3 stars. UPDATE TO MY 5 STAR REVIEW FROM LAST YEAR. Currently have no refrigerator beginning this past Saturday (today is Monday). Although PC Richards reached out to this place on Saturday, I heard nothing from them regarding my supposed appointment today 5/18/26. I only finally got them to respond after I texted them this morning. Then they claimed they could not find the order from PC Richards, then said oh we received it yesterday (Sunday). OK, but then why did I not hear from you this morning (Monday) and why did you say you couldn't find the order from PC Richards. I only knew to contact them because they were the ones who came last September (also on a Monday). Not sure why this place is being used when they lie and it appears they are not a "local" brick and mortar at all. Call center outsourced I believe (I spoke to MJ), and they appear to be just pushing out calls to ONE tech in this area!!!! and ONE in Massachusetts. Not happy. Now, because of an unfortunate set of circumstances (health, etc.), lost all contents of fridge, we are seniors etc., this is really horrible. Appointment now is for tomorrow. Since I work part time, I had to go into office today (my usual day off) to make up for whatever is going to happen tomorrow. I may need a new fridge and that would have been better to know today. BTW, the sales person at the actual PC Richards store in Newington was extremely helpful and seemed to care, also Mark at the customer service dept at PC Richards was helpful. RANT over. DO BETTER EVERYONE.

This was the appliance repair linked to Maytag for a top-loaded washer repair while under limited…read morewarranty. The first time they came out the panel was malfunctioning so they reset it. The second time they came out the panel was malfunctioning so they replaced it. The fourth time they came out the unit was just leaking water while not powered on or running, and this only occurred after they replaced the control panel. The technician spent 10 minutes at my house before concluding it was "the sink overflowing" despite all of the evidence I provided indicating it very much was not the sink. They charged me a service fee of $137 and left. Now I am left with water continuously pooling in my basement from a washer that didn't do this until Advantage Appliance Repair touched the unit. They did more harm than good. Stay far away from this business.

They were good. They were reasonably priced and professional. Most of all the technician knew…read morewhat he was politely, and respectful. We've only had to call for appliance help just that one time, but I recommend Mr appliance. Plus, we didn't have to wait long for the appointment. I think it was the same day, not weeks, or days.

The technician arrived on time and did a thorough job diagnosing and explaining the issues with…read moreour refrigerator. Very satisfied with the service.

We had a lightning strike that disabled our central vacuum. The company that originally installed…read morethe vacuum was no longer in business. We saw the good reviews on google and decided to give them a try. We were met in the Glastonbury store by Anthony. He was very helpful and we opted to have Joshua (owner) come to our house for an evaluation. Joshua arrived on time and provided great customer service. He explained our options in a way that we understood. We selected the replacement option. Joshua brought the unit same day and installed it, since had it in his inventory. Our old unit had been discontinued. He provided Cental Vac training 101 to us, so we knew how to change filters and attach the hoses. He was very patient and friendly. Excellent customer service. He will be our go to if needed in the future and recommend him.

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