I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Called for service on dishwasher on a Friday Morning as of today Monday Evening no call from them…read more Evidently they don't need my business.. Will try to find a more reliable contractor.

Rohan Thomas gets 5 stars for his prompt and professional service call yesterday to repair an…read more11-year-old oven. He arrived at our home within 2-1/2 hours of my morning distress call, diagnosed the problem quickly, and was able to replace the broken part from the inventory of parts in his van. In and out, hardly any appliance down-time. Service call + parts and labor was very affordable--particularly when I was half-expecting that I'd have to buy a replacement gas range at at least 10 times the cost. Very impressive. Highly recommended.

Our Samsung oven needed a new motherboard. They showed up on time and were very pleasant. Thank you…read morefor your help

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

What a find! We were desperate for a dryer fix. Paul's schedule allowed him to get a look…read morequickly... In minutes he had the thing disassembled enough to diagnose. Turned out to be a routine thing which he fix in no time. Price was super reasonable. Within a week, we thought of him for "dead" freezer... which wasn't dead to Paul! He ended up fixing that *and* another minor issue with our oven. Again, fixed in no time and soooo reasonable! This man is a wizard! And a very kind one at that! Do not hesitate to call!

Paul came through in a pinch and had the refrigerator back up and running in no time at all! Quick…read moreresponse, knowledgeable, efficient work, friendly. Life saver!

So this review is unique. I contacted JPM after reading their profile…read more Let me tell you what great advice I received. I thought my appliance was two years old it was actually 5. On his advice I reached out to the manufacturer and the parts were covered. Although we are using their tech it was his advice that we are grateful for. Others wanted a minimum $130 just to do a diagnostic which I get time is money. His honest advice is why I recommend JPM.

Extremely efficient, great pricing and extremely kind and honest! I reached out to several…read moreprofessionals when looking to help my aunt fix her oven, and this was by far the best price and you will not regret going through JPM!

We have used AAA Appliance for over 30 years and I've always been very happy with their service…read more When we call Patty, she always makes sure to send someone same day or next day. They are there on time and great about giving you a quote before doing any repairs. Jamie has done multiple repairs for us and we've always been happy with his service. Jim is very professional as well. I would highly recommend AAA appliance.

I called AAA appliance repair to come take a look at a refrigerator that wasn't getting to temp in…read morethe freezer. When I called they were not interested in the model # of the fridge and said they would send a tech the following day. I was met with a rude tech who came to my house, opened the freezer a few times & said he thinks it's the control board. At no point did the tech pull the fridge out of its cubby, at no point did the tech inspect the fan or wire harness for the freezer, at no point did the tech even look at the control board which he claimed needed replacing, all he did was open my freezer & confirm what I already knew (that it wasn't getting cold) he said he would see if the control board was still available/discontinued & would follow up. They called this morning to let me know the part was no longer available & nothing could be done. I paid $100+ for absolutely nothing, AAA appliance should have taken my model number over the phone when I had first called for service and tried providing it, had they done this they could have come to the same conclusion (parts not available) without scheduling a tech. Beware consumers, this companies schtick is making money off of "diagnostic inspections" which in my instance should've been avoided as it was completely unnecessary due to unavailability of parts.

Doug fixed my refrigerator. Doug is a professional on time and very knowledgeable in appliances…read more Doug is very responsible in price. I had another company charge me 400.00 to steam my freezer and they said they guaranteed their work, they did not. I'm very pleased with Doug and will use him again for all my appliance work. Thank you Doug! Christine Misseri

He's great responds quickly. Will tell you if not worth repairing. I TRUST HIM TOTALLY. RECOMMEND…read moreHIGHLY.

We had a lightning strike that disabled our central vacuum. The company that originally installed…read morethe vacuum was no longer in business. We saw the good reviews on google and decided to give them a try. We were met in the Glastonbury store by Anthony. He was very helpful and we opted to have Joshua (owner) come to our house for an evaluation. Joshua arrived on time and provided great customer service. He explained our options in a way that we understood. We selected the replacement option. Joshua brought the unit same day and installed it, since had it in his inventory. Our old unit had been discontinued. He provided Cental Vac training 101 to us, so we knew how to change filters and attach the hoses. He was very patient and friendly. Excellent customer service. He will be our go to if needed in the future and recommend him.

From the owner: Glastonbury Vacuums and More: Your One-Stop Shop for Quality and Service…read more At Glastonbury Vacuums and More, we’re dedicated to providing our customers with top-notch vacuum solutions and exceptional service. Our extensive selection includes a wide range of vacuums to fit every need, from powerful industrial models to compact home options. Why Shop With Us? Professional In-House Service Department: Our experienced technicians are here to ensure your vacuum runs at its best. We offer comprehensive repairs and maintenance, so you can shop with confidence knowing we’ll support you long after your purchase. Guaranteed Best Price Commitment: We believe everyone deserves the best value. That’s why we promise to match or beat any competitor’s price, ensuring you get the best deal without compromising on quality. When you choose Glastonbury Vacuums and More, you’re choosing reliability, expertise, and unbeatable prices. Visit us today and experience the difference!

Prompt response, very friendly, this is the second time I've used Junior's business on an…read moreappliance. And he is worth the great reviews. He is prompt and professional. He used his knowledge of the parts to determine what would work best for my washer and let me know about the warranty they come with. Jr is straight forward with what needs to be repaired, as well as the prices associated with the repair. Great service! Highly recommend!!

Amazing. Oven went out on the Saturday before Christmas. Of course we are hosting dinner. Called…read morethe big store we purchased it from and was told to call the manufacturer on Monday. Not going to help me. So I called Junior. He was in my kitchen less than an hour later and had it fixed about 90 minutes from when I reached out to him. Couldn't be happier. He's going on speed dial for any future appliance needs.