"Broken lines, broken strings Broken threads, broken springs…read moreBroken idols, broken heads People sleeping in broken beds Broken words never meant to be spoken Everything is broken" (Bob Dylan) When you wake up, walk into the kitchen, and see a puddle of water by your refrigerator, you know something is broken. And when you open up the freezer and discover your once frozen solid bags of fried rice and mashed cauliflower have the consistency of soggy paper towels, well now you're pretty damned sure something is really broken. So that opens up a range of possibilities -are you facing a minor repair, a major repair, or a full-scale crash, burn and replace. How do you know? Enter Discotto Appliance Repair. They were recommended by the vendor that sold us the failing refrigerator 12 years ago. I called at 10:00 and left a message with his service. Rich Discotto called me an hour or so later and said he'd be over later in the afternoon. Then he called me again and said he'd be able to swing by in a half hour. He was professional and courteous, read the model and serial numbers, went back to his vehicle to check his computer than came back to us with his verdict. He educated us with a brief history of the LG refrigerator and their compressors, The compressor was our problem, but the cost of replacing it ($1,376) didn't make sense for a 12-year-old refrigerator. His confirmation of what we suspected all along really made our decision easy. And the $133 service call was well worth that knowledge. I can not recommend him highly enough. (PS - Happy Birthday, Bob Dylan, who is 83 today)

I called for my 12 year old GE profile single wall oven with error code F96 (fan and sensor) …read more The model is no longer available. Luiz returned my call same day. I explained the problem. He found the parts. He came within 3 days and fixed my oven. He has an oven caddie as the wall ovens weigh around 160 pounds. He arrived on time and was very polite and answered my questions. . He services the South Windsor area. I highly recommend him. I will be calling him again if I have any issues with my other Kitchen and washer appliances. His prices were a great value for the service he provided.

We have used AAA Appliance for over 30 years and I've always been very happy with their service…read more When we call Patty, she always makes sure to send someone same day or next day. They are there on time and great about giving you a quote before doing any repairs. Jamie has done multiple repairs for us and we've always been happy with his service. Jim is very professional as well. I would highly recommend AAA appliance.

I called AAA appliance repair to come take a look at a refrigerator that wasn't getting to temp in…read morethe freezer. When I called they were not interested in the model # of the fridge and said they would send a tech the following day. I was met with a rude tech who came to my house, opened the freezer a few times & said he thinks it's the control board. At no point did the tech pull the fridge out of its cubby, at no point did the tech inspect the fan or wire harness for the freezer, at no point did the tech even look at the control board which he claimed needed replacing, all he did was open my freezer & confirm what I already knew (that it wasn't getting cold) he said he would see if the control board was still available/discontinued & would follow up. They called this morning to let me know the part was no longer available & nothing could be done. I paid $100+ for absolutely nothing, AAA appliance should have taken my model number over the phone when I had first called for service and tried providing it, had they done this they could have come to the same conclusion (parts not available) without scheduling a tech. Beware consumers, this companies schtick is making money off of "diagnostic inspections" which in my instance should've been avoided as it was completely unnecessary due to unavailability of parts.

My refrigerator was running all the time and didn't seem to get any colder. In fact the stuff in…read morethe freezer seemed to be thawing out. I called H & R after finding a good review online. The owner returned my call within an hour and was on-site half an hour later. He diagnosed the problem immediately and had me back in service in less than an hour. The problem was fixed with the replacement of two parts.

Very honest and up front. Explained that my machine was not serviceable and the problems with the…read moredesign. He directed me to the right machine and went above and beyond when he didn't receive compensation. I would not hesitate to contact him with any appliance repair. Thank you very much.

easy doing business with. delivery went well. purchased a new range, took away my old one, came…read morewith the cord that I would have to purchase if I went to a box store, No charge for taking the old stove away that box stores don't do. I have been doing business with them since Jim's dad owened it and that was back in the 60's.

Terrible customer service and they never get back to you and/or deliver on the things they…read morepromise!! Save yourself the time and the trouble!

Highly recommend Ferrari's Appliances…read more We recently purchased kitchen appliances from Ferrari's Appliances in Naugatuck as we are happy to support local businesses whenever possible. Management handled our transaction with the same professionalism we had experienced with them in the past with prior purchases. We were very impressed with the installers, Jonah, Jose and Will, who did a superb job with installations. They were very meticulous and careful, paying close attention to all details. Overall, we are very satisfied with the customer service that we received. The installers EXCEEDED our expectations.

Buyer Beware! I was expecting a delivery today on a new washing machine, but received a call…read morestating that the machine's door does not close. I was asked if I still wanted this machine, but NO I did not. The offer was to deliver it and then set up a repair date. I have dislocated shoulder, but now I am off to a laudromat to do three weeks worth of wash. I wanted to support local business, but this business is very unreliable and wanted to scam me into buying a defective machine. NO apologies, nothing - just deal with our incompetance. No offer either to take money off the machine or apologize and give me a 100-200 credit on a new machine. A good business practice would be to do that. Colton was very rude and I think at 3:45 when I received the call about the machine, they just wanted to leave. Horrible customer service. Again, STAY FAR AWAY FROM THIS BUSINESS!

When buying an appliance it's nice to go to an appliance store with knowledgeable staff as opposed…read moreto a big box store where you wander around and end up with a person from hardware or some other section who may or may not know much about appliances. m Marc's has a nice array in the store and can quickly get what you need, which in our case was a gas dryer. They also are willing to match any big box store quote. We had a good sales experience and delivery and set up went smoothly.

Went in one Saturday morning with the intention of buying a dishwasher and a clothes washer--we had…read moreour salesman's full attention, and we came away having purchased exactly what we wanted for about what we expected to spend. Great experience.

Took my vintage Singer for a cleaning and tuneup. Was running fine, but was my mother-in-law's…read moremachine and had probably never been cleaned. Could see quit a bit of thread dust inside the door. Also asked if bobbin winder could be repaired (it worked, but needle would not disengage so I had to take needle off whenever I wound a bobbin) and was told once it was lubricated it would work fine. Picked it up a couple of days later and when I got it home the bobbin winder didn't work, and the wheel wouldn't turn at all. Took it back (which is a 45 minute drive each way) and the man that does the repairs yelled at me and the other employee that it works fine. I asked him to please show me and low-and-behold, it didn't. Just needed a quick adjustment so that was one problem solved. HOWEVER, when I voiced concern that I didn't think the machine was very clean, same man had an absolute temper tantrum and stormed off screaming at me and the other employee that no one is going to tell him how to do his job. (He said he vacuumed it out) I was stunned! Other employee said let's make this right.....I want you to be happy. However in the end did nothing to fix the problem or compensate me. And to add insult to injury, the prices on their website are not what they charge. They charged $100 for the "cleaning", not the $80 that was on their FAQ page. Tell me, do you think this is clean?

Have been going to Schiller's for some years.   I have an old Italian Necchi and a newer, cheap HD…read moreSinger.   I use them for projects, sewing leather and other heavy materials, etc.   I'm no real sewer, so though I try to keep the Necchi oiled and the singer needles fresh, my machines suffer.   Well, I've turned over a new leaf and bought a vintage Viking 6460.   These sewing machines sold for over $1,000 back in 1977 when new--the equivalent today of over $4,400!   The machine I bought second-hand looks near perfect but was frozen up from the characteristic auto-oiling problem, I followed the careful on-line instructions and freed up and oiled the machine and replaced the cracked cam stack.  It ran and stitched perfectly after that but clacked; ahhh, a cracked take up slide.   I've looked at that mechanism and it scares me--all the timing things on the machine are around that; so, cheap as I am, I've decided to take it to Schiller's.   They have never let me down.   I do hope that they can repair it, as parts are a problem and there are few people left in the world who can actually work on these intricate, 43-year-old machines.  How much confidence do I have in Schiller's?   I'm writing this review after phoning them to ask if they'll take a look at the Viking.   If I'm wrong about them--doubtful--I'll come back and talk about it. Update: They did their best, but for once, couldn't quite get it running fully. I then decided to bite the bullet and shipped it to PA for a Viking expert to completely rebuild--knowing that the man will soon retire (last of his kind?) and I wouldn't ever get all the cams working and some tough timing issues completely solved. In truth, they say that only a Viking-trained service person can really fix one of these unusual, complex machines. Some of the more esoteric parts are now being reproduced by 3-D printers! Schiller's did get it running for the most part, but now it's like new. Five stars all around for everybody's work. Happy camper

They came out to inspect my washing machine, instead of trying to sell me a new one they fixed my…read moreexisting one. Very honest and reasonably priced.

I have used Ferrari's Appliance multiple times over the last couple years for both repairs and…read morepurchases. I've had a great experience each time, highly recommend.