First of all, this is not the formally known, Carl's appliance. This company was bought out after…read morepoor Carl passed away in February 2019. The new owners definitely did not provide the same service. When I booked my service,, I asked them if there was any way I could be put down for the first or second stop of the day. I needed to go to work, and it was still a few days away. They told me that was not a problem. The service technician did not show up until 12:40 PM! The first time I called at 9:30, the lady on the phone made no apologies; she basically said "that's the way it is". I understand when you're working with a time window, customers may ask to be put first, but all they had to say was no we cannot do that. Instead they told me they could when obviously they had no intention of doing that. I don't appreciate getting. reprimanded from my boss about a dishwasher repair. The technician, Brian, arrived and was pleasant. The reason for my service, was my dishwasher was not draining. I explained this to the office when I booked my service call. Brian took off the drain hose first. When he did that there was a very big clog at the end of the drain hose. I saw that and said, "Could that be the reason why it's not draining?" He said "I'm not sure" It seem to me this was an easy fix. He proceeded to take the floor plate off of the dishwasher and unscrew it from the countertop. He turned the dishwasher on, said it sounded loud. I told him that was normal for this dishwasher. He did not try to run a cycle to see if unclogging the drain hose would solve the issue. Instead, he quoted me almost $300 to change the drain hose and install a new drain pump. He reconnected the drain hose to make sure there was no leaks, so I could run my garbage disposal. My drain hose is only a couple years old because I just got a new garbage disposal. I was surprised he did not have parts in his truck. He said he would have to come back another day. He said he only had Whirlpool parts even though they asked me the brand of my dishwasher on the phone and it seems to me that's a common part to have to replace. He did not replace the screws that he removed. Once he left, I ran a cycle through, and it worked! Back to normal! I saved myself over $300 for a repair that I did not need. If I hadn't seen that clog myself I would have just believed him and spent way more money than I needed to. Seems like a dishonest practice to me. Make your own judgments, but I will not be using them again.

They came out today to repair my gas dryer. Super friendly and quickly diagnosed the problem. I…read moreappreciate that I knew up front what the diagnosis fee would be; the final cost was a little more with the cost of the replacement part added in. Overall, reasonable cost to come out to get my dryer working (and quick). I also like the added benefit of giving my money to a local business.

As you can see in my reviews, I've tried a couple of other equipment repair places in Farmington…read moreand West Hartford. Three of them to be exact. They are better marketers, have fancy showrooms, etc. But all of that comes with higher prices and more attitude. All of it undeserved in my opinion. I've used R&B twice now and I have found them to be just excellent. Very fair and reasonable prices, very accommodating to work with, and they do excellent quality work (in fact fixing things once and for all that others charged my high prices for but couldn't address completely). They picked up my tractor and dropped it off. They have a great bed side manner and when they give you an estimate of timing to do the work, they do what they say they are going to do. Excellent!

i am new to area - needed snow blower repair - quick and courtesy response-- repair done earlier…read morethan i expected - extremely fair price - i can t say enough good things about them

Mike saved the day and our old washing machine! He got here as soon as we called his office. We…read morethought we were facing the dreaded buy a new washer since ours is one of the old ones. But Mike assured me it's nowhere near the end of its life, it just needed a small part replaced! He had the part in his truck and was done in less than an hour! Let Mike save your day! Regina Madison Manchester

Mike showed up 7/24/21 to inspect stove with non working burner. Said would order part and return,…read moreprobably in a week. Charged me $85 for doing nothing else. After that never saw him. Traded calls constantly with him once in a while saying was ordering the part. It's now 5 plus weeks and sometimes his phone had a message that he was not taking calls for a week or like now for two weeks until 9/15/21. He's not licensed with CT Consumer Protection and is only a tradename. I'm out money with no working stove burner. WIll have to call another service to do job he said he would do but blew me off.

called in for service women pick up the phone super upset rude and went up in price when asked…read moreservice fee twice from 50 to 70. Moral of the story if she don't like her job get a new one no need to be rude to your customers. we the one paying money and sending people your way if service is good.

Mr Watson has been servicing my families appliances for almost 20 years. He has helped my Mom over…read morethe years and has always been fair. He will give the honest truth on whether to fix or replace. Most times he has the power you need with him or can order what u need. My only regret is that I didn't think to give him a positive review earlier until my new refrigerator burnt out. Me Watson is a naturally friendly person and is always professional. He can come out to your home for repairs.

Sandy was helpful in the search for a stacked washer dryer for my rental. He came back to measure…read moremore than once to make sure order delivery and install went smoothly. Would buy from again!

Sandy was responsive and very helpful. Replaced the gasket around my refrigerator door in record…read moretime. It was a joy to not hear the beeping anymore.

There are many generator companies out there. Tower is the…read moreonly one I know that you can call 24x7 and get a reply same day. They will answer questions and concerns and if the generator is in need of service they are there to help you get back up. I have a 12 year old Kohler I purchased from Tower and it was not a cheap investment, but knowing when the lights go out I don't have to worry about anything. The generator from Tower was the BEST investment I ever made. Everyone I have had dealings with at Tower from the owner Chris to service to technicians and the office staff are there to help you with what every you need.

I have been with Tower Generator Service for 17 years and I've had nothing but outstanding service…read morewith them and I'm still getting outstanding service from them. If I have a problem, they're there to fix it.

Lonsdale Electric was recommended by several people on one of my town's Facebook groups. I was…read morespecifically looking for someone experienced with installing security cameras and Mike turned out to be perfect for the job because of his vast experience. Not only did he install the cameras and electrical wiring, but he showed my wife and me how to use the phone and PC apps and made recommendations for settings based on our needs. Before doing the job, he made camera purchase recommendations that saved us some money. The whole job was done in a couple of hours and at a reasonable price.

I would highly recommend this company for any electrical needs. He was prompt, friendly and…read morereasonably priced. I messaged him at 7:30 in the morning and despite having several jobs scheduled he still came later that day. He fixed some electrical hazards we weren't even aware we had, along with rewiring things for a new oven we needed to get installed. Excellent service that much surpassed our expectations! Would hire him again without question!

A neighbor recommended calling Jim at Steve's ABA to repair my dryer. Ordinarily, you wouldn't…read morerepair a 20 year old Kenmore dryer, but I was not able to find a replacement that has all the features I like about my current dryer at a reasonable price. So, I decided to take the chance to have my existing dryer repaired. The woman who takes the calls and schedules the service appointments was very pleasant and helpful and confirmed that Jim could obtain and bring the parts that were needed--not only the ones that likely led to the dryer not being able to heat, but others that are likely to go bad in the near future on a 20 year old machine. She scheduled a day with a time window and Jim arrived on time. Having been in the appliance repair business since the 1970's, Jim has extensive experience on models like mine and had the appropriate parts so everything could be done in ONE service call. The labor charge was very reasonable as were the cost of the replacement parts. He also helped get the machine back in position and reconnected, and my dryer is working just like new again! Jim only works part time these days, but if you can, it is worth waiting to have him service your appliances.