When purchasing online, read the small print! Bought a $221 microwave and paid $229 extra for…read moreinstallation! I did not see the charge. When I called the Lowe's in Catskill, was told the installation was done by another company but didn't know which one. How could they not know who was doing work for them? I never would have knowingly bought the microwave had I known the extra fees.

The management at the catskill lowes is a joke! I don't know how some of the employees deal with…read moreit. I have witnessed a women with a strong accent who I'm pretty sure is a manager say something along the lines of "Jesus Christ cant you people do anything" at her employees in front of customers just because they called her for help. I've also witnessed her yell at them from across the store over little things that are beyond their control when they are very clearly doing their best considering they always seem short staffed. maybe she should realize they could use some help instead of being belittled and made to feel like crap. If I were them I'd quit. its very obviously a toxic environment and no one deserves that kind of treatment from someone they're supposed to look up to!!!!

I'm very glad that I came back to N & S for my boiler supplies in Catskill…read more John and Bruno, working the front counter are the best thing that's happened here since the original crew retired. These guys are knowledgeable, efficient, and above all, KIND and FRIENDLY. The quality of the N & S products have always been higher than what you'll find at the big stores - and with comparable prices. These guys have won me back! Tom Kingsley, Athens

Had to wait 5 minutes for someone to appear at counter. Young man was unfriendly and not very…read morehelpful. When paying at window, the woman said nothing to me except the price. No "hello" or "thank you." This is a small town and people talk about customer service. I will be talking about your lack of same. Get your act together!

My fiancé and I were in Hudson this past weekend and made a beeline for Rogerson's Hardware. We had…read morebeen there six years earlier, before I got back into woodworking, so I couldn't fully appreciate this unique experience fully at that time. About 45 minutes to an hour were spent browsing through the incredible old/new - new/old stock (however it's referred to) and we had the pleasure of talking with Dennis, who answered whatever questions I had while gently rebuffing my attempts to buy things that were not for sale. I did however purchase a nice old file in new condition as well as an old, ornate drill bit holder which will proudly be displayed in my home shop. This store has a hazy, relaxed, out-of-time feel to it and is as relaxing and comfortable as any familiar place where one wants to get lost for a while and forget the loud, impersonal modern world in which we find ourselves immersed far too often.

The folks at Rogersons were very helpful, and I was thrilled to find original stock of 40s-era…read morecabinet hardware (after a futile coast-to-coast and online search!)--kudos for their expertise and prompt, efficient assistance!

You can do it and they can help. I guess if you're a handy person it has all the materials and…read moretools one could ever hope to find in a "one stop shop" store. Personally, I loathe going in any of these stores but my budget unfortunately does not allow me to hire people to do repairs and/or remodeling on my home as much as I would like. So ...... Home Depot it is. This particular location is similar to many others I've visited. Well stocked and if you can find someone to help you out, they're usually very knowledgeable.

My husband and I went to HD to purchase a few items and were specifically looking for some…read moregardening tools which appeared to be all gone for the season. We spoke to an employee who told us where they might be and we took a look and they were not there. While we were checking out, the lovely gentleman met us at the register with exactly what were looking for, but could not find. He went above and beyond to find what we needed and sought us out to make sure we got them. Otilio from store #6176 (Leeds, NY) deserves some recognition for his outstanding customer service. Little did he know that we were planting daffodils in memory of my late mother in law and needed the tools to complete the job efficiently. He does not know what his simple act of kindness meant to us. Thank you Otilio! We appreciate you!

They have a good selection and nice to have a store close by for supplies.read more

From the owner: we are a full service hardware storeread more

Smith's is my gold standard when it comes to hardware stores. It's been here forever and for good…read morereason. The staff really makes the difference, as they are extremely knowledgeable and will go out of their way to help, including giving recommendations on how to handle a project if asked. They're the best thing about this place. The space itself is pretty large, and they do a great job of packing in everything from paint, to power tools, and seemingly everything in between. Not much in the way of housewares unlike some hardware stores but that's a non-factor to me. Technically affiliated with Ace Hardware which helps for their rewards program. Parking is also not bad in the Saugerties area which is helpful too (since they are on Main St). I come here whenever I need a serious hardware store for a project, and they've never let me down.

This was an excellent hardware store experience. I knew from the moment I walked in this was a…read moretraditional family business, with each member taking part. Every employee was extremely helpful and friendly. The prices were also amazing and competitive compared to big chains. These types of local stores are what brings the community spirit alive.

Go-to local hardware & lumber store - outstanding service and the staff help me find the best…read morevalues offered.

We had to return a screen door we bought in Rhinebeck that turned out to be damaged when we got it…read morehome. Ron, from the Hudson store, was extremely helpful and pleasant. None in stock, ordered a replacement from another store. Mary called me when it came in, we picked it up and all was great. Staff was very helpful.