Extremely Disappointing After 10 Years…read more I've been a customer of Pro Optical for nearly a decade, but this latest experience was unacceptable and ended any future business with them. Despite my insurance covering services, I was billed extra fees just to receive a prescription and for services clearly marked as included. I ordered glasses and specifically requested they use my current prescription. The doctor had provided a placeholder for a stronger option, but I told the associate I did not want to use that for at least one pair. They ignored my request and ordered the glasses with the stronger prescription anyway. My wife returned the glasses on my behalf and explained the mistake. They dismissed her and insisted the order was correct. I couldn't get there myself without taking time off work, so I waited until my next appointment. When I explained the issue in person, I was told flatly: "That's your problem." I was stunned. No accountability. No apology. No interest in fixing their error. This business prioritizes billing over patient care. After 10 years, they showed no regard for loyalty or basic customer service. Avoid Pro Optical and take your business somewhere that values its patients.

Dr. Cheryl DePaolo Jost is one of the most honest and dedicated health professionals I have ever…read moremet. They are committed to the well-being of all their patients and go above and beyond every single time. I have been seeing Dr. Jost for years and look forward to seeing her for many years to come.

I've been coming here for years and have always had a great experience. Super sweet and helpful…read morestaff (they just fixed my glasses for free!) and their optometrists have always been very thorough and genuinely nice. They have a wonderful selection of frames which manage to be hip without being trendy and, although not cheap, the quality is superb and they last forever.

Still good. The eye exam is always excellent, the front-of-house could use improvement. The lobby…read morearea is EXTREMELY loud, and they have a gentleman who works there and when he speaks and is on the phone, he speaks in a booming voice, and is far too loud and it is hard to have a conversation with the other worker there. They could use some noise absorption in the lobby area, or, have everyone talk much, much softer.

PUBLIC STATEMENT - International Optical…read more On 22 April 2026, I had a rigid gas permeable (RGP) contact lens exam at International Optical. After the exam, I was told I would only receive my prescription if I purchased lenses directly from the provider. When I refused, I was denied my prescription, pressured into a $700 rigid contact lens, and told I would no longer be accepted as a patient. My $200 exam fee was refunded, and the service was terminated instead of providing my prescription. I was also denied access to my medical records. This situation raises serious concerns under the FTC Contact Lens Rule, which protects patients' right to receive their prescription after an eye exam regardless of purchase. I have filed formal complaints with the Better Business Bureau (BBB) and the Massachusetts Attorney General. Patients should not be forced to purchase products to receive their own prescription. -- Patrícia Pesarolo

My glasses (purchased elsewhere) were damaged and they fixed for free. I even offered $ and they…read moresaid 'no'. Great service and friendly staff. I will definitely be back when it is time for new glasses.

I wanted to update my review after my last two experiences with Daniel. He has been so, so helpful…read moreand with no questions asked, replaced my frames with ones I liked more. And then again. He's been magnificent with his patience with me and I really appreciate it. He's very dedicated to his customers and I see that now after my first review. Thanks, Daniel!

****Buyer be aware ! ***…read more Worst experience ever !! Purchased glasses and contacts . This was the first week of October. I was told my glasses were ready, went to pick it up only for it to be the wrong prescription. I was told it would be sent out to be corrected. I waited 3 weeks , no one called there was no text message. I called to check if my glasses had arrived and was told they had arrived . I went again to target , only to be told by O'Neal the manager that the glasses actually had never been sent out at all. He assured me that it would be sent out and the correct prescription would be done . I waited again another two weeks . Called target optical , they said the glasses were there . Again I went down to the store only to be told the glasses could not be found in the store . O'Neal searched the store and could not locate the glasses in store . Again I was told to come back . After waiting another two weeks he called saying the glasses were in. To my excitement I went down to target again. Only to be disappointed again! The prescription still did not match the lenses that were made . At this point I sent an email to corporate. The district manager Joe called me after three weeks . He did not introduce himself or even look at the email. I had to explain to him what the problem was . Joe's response was very nonchalant. We can refund you $50 for the incompetence of our company! I came back one more time hoping they got the prescription right . Yet again they did not ! I was told I need time for my eyes to adjust to the prescription. The prescription I kept getting from target was made weaker than the glasses I currently wear and much weaker than what my prescription calls for . I asked if I could get a second opinion on the lenses . So I went to another optical store and they confirmed the lenses are weaker and do not match my current glasses or prescription . So far I'm being told just wear the glasses with a weak prescription on it . When I refused to do that and weaken my eyes . I opted to get a full refund . We are in the last week of the year and my only option is to get a refund !! The fact that they cannot make the lenses to the correct prescription several times and had a we don't care attitude is enough for me to NEVER get lenses from here ever again !! *** Do not buy from here ***

I had a great experience here for a vision exam. The customer service was excellent and they even…read morehave a special machine that can detect changes to your eye health which my insurance covered with a small co-pay. Highly recommended!

Let's start by saying -- thank you, Lord, for always making room for a second opinion…read more I went to Eye Q Optical as a first-time customer, armed with good insurance and high hopes. But it quickly became clear that having great coverage doesn't mean much in a place that prefers to sell the Ferrari of eyewear. Now, to be fair -- the optometrist knows his craft. Truly professional, skilled, and thorough. But if you know the glasses game, you can spot a commission-based shop from a mile away. Here's where things went off track: a thousand dollars for a single pair of glasses after insurance. That's not just unreasonable -- it's why online retailers are thriving while brick-and-mortar shops are losing ground. Eye Q Optical, if you're wondering why people are turning to the internet for eyewear -- look no further than your own price tag.

I just had a great experience with Moika at MyEyeDr. I came in to get lenses for some frames I had…read morebought,and she was very patient while I located my prescription information. She also found my insurance info for me and helped me decide what features to get. They also have a beautiful selection of frames there. Even though I already have frames I like, it was very tempting to get more.

Thank you for all the care and support My daughter loves her…read moreglasses! Thank you Dr. Zappala for your thoughtful and insightful care over the past 4 years. The retail shop has a strong selection of frames. Thank you to all the caring folks who took the time to help us make great choices!

I've been a patient here for a long time and it's a special place...it's a teaching facility, so it…read moredoes take more time...but you are also free to ask questions and learn yourself.

Horrible customer service. Tried calling them and was unable to get through anything with their AI…read moreagent wasting literally 10 minutes of your time, without able to do anything. And without the ability to bypass. Well, after wasting significant amount of time with their AI agent, still got nothing out of it. Decided to go elsewhere where the business actually cares more about customers' time rather than their own screening system.

Do not recommend - We were intending to be new patients, our appointment was rescheduled several…read moretimes due to staffing issues, the office was unreachable by phone, insurance coverages weren't verified till last minute, office staff very difficult to deal with. Most any other option would be better than this experience.

Exceptional luxury optical store Market Square Optical Cambridge (Brattle Square) ! Boasting an…read moreextensive array of frames, this establishment delivers unparalleled customer service. Jackie and Hicham were incredible! The eye doctor Lawrence A Phillips meticulous and highly professional approach ensures an extraordinary experience. I have never had such a thorough eye exam before. He explained everything in details. My visit resulted in the perfect prescription for both glasses and contact lenses. I am incredibly grateful! Without a doubt, this is my go-to for eye exams - an absolute gem in the world of optical care! I recommend street parking by the meters.