This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.

I can't say enough good things about Chris and Texas Pest Pro…read more The first time we interacted, I needed someone to visit a home we own in Wimberley. I had noticed carpenter bees and also though we had carpenter ants. Chris was prompt, professional and called me directly when the tenant asked for more than we contracted for. He got rid of the bees, checked the home thoroughly for ants (there were none) and charged an amazingly low price for the call and service. Impressed by his integrity, I recommended him to my landlord for the home we're leasing in Austin. He arrived right on time and I was glad to meet him--such a nice young man, with impeccable manners. He took time to understand our problem (American cockroaches--ugh) and he spent time on the property, both spraying outside and applying bait in a multitude of places roaches could reach, but our dogs could not. I truly appreciate his sincerity and sensitivity to our dogs, our home and our need to stay healthy and not poisoned by toxins. I'm not sure if he'll go to North Austin, but if he does, this IS the guy. We've tried several and he is by far the most knowledgeable and professional. And the price is right!

We bought our house in Dripping Springs this past June and Texas Pest Pro came highly recommended…read morefrom a good friend in our neighborhood. Nick was super responsive for our first service, communicated clearly and took great care around our house, especially making sure everything would be ok with a baby in the house. He found termites near the foundation and completed a preventative service for us last week. My wife found ants in our cabinets today and he made a special trip out to take care of those this afternoon. These guys are great and they're also a local business, so it's a win-win. Thank you!

I found out about Pest Arrest from a friend that used them. I was having some gnat and flying…read moreinsect issues around my drains and in the house. They gave me a quote that was much less than the last company I had used, so I had them come out. The tech Alex was extremely knowledgeable. He talked me through strategies on preventing further issues and also spent time to let me know what caused the current issue. I would highly recommend giving them a shot if you have insect issues, or need a general treatment.

Domingo checked for termites at my residence when we thought we might have an issue. He was…read morecourteous, thorough, informative, and didn't even try to sell me any type of further service. He explained why many people do get pest control treatment, but it really wasn't something we needed if we are OK with killing an occasional little bugger ourselves (been in our house 13 years, and yep, we're OK with the very rare bugs we've seen). I highly recommend this company, and we will call him if we do encounter a problem.

i am currently using this company i found on a yelp search, i needed assistance right away and the…read moreowner was able to come quickly and service my new home and even at holiday time!! he was fast friendly and explained things thoroughly. i was happy he was able to help. he closed up all the gables and other vulnerable points on the exterior of the home and matched the color and material in most of the areas. he set up traps and surveillance to watch for raccoons or other rodents he came twice in a matter of weeks to check the traps nothing was caught but i see less droppings in my attic so i think things are going well. i'll update again once we're all done. (i have never had to remove rodents in the past all my other home's maintenance was just preventing things from coming in or back) i will update in a a few more weeks. but so far 5 stars! Thanks!

Initial Impression and Installation:…read more Initially, the job by Attic Wrangler looked great, and we were pleased with the attic restoration. We hired them before our baby was born in December 2023, under the impression that the rat problem would be solved before the baby's arrival. However, our satisfaction was short-lived as the rats returned shortly after the work was completed, rendering all the good work useless. This became an ongoing problem for over a year, to the point where Attic Wrangler admitted they didn't know where the rats were coming from and suggested we hire another company. Stress and Health Concerns: This ongoing issue has caused immense stress and health concerns for our family, especially with a newborn in the house. The smell of dead rats became a common occurrence over the course of a year, making our living conditions unbearable. It got so bad that we seriously considered leaving our home and renting somewhere else. The constant rat activity and foul odors significantly impacted our quality of life and peace of mind. Warranty and Lack of Response: Mr. Kellso promised a so-called warranty in the event that the rats did return, assuring us that we would be covered. This promise turned out to be a complete lie, as Mr. Kellso has gone MIA, not responding to any of our communications. Timeline of Major Events and Failures: June 2023: Hired Attic Wrangler to remove rats and restore attic before our baby was born. Despite several visits, the problem was never resolved. July 16, 2023: Reported hearing noises again. Mr. Kellso scheduled a follow-up check. July 21, 2023: Appointment rescheduled last minute due to Mr. Kellso's accident. October 6, 2023: Mr. Kellso missed the scheduled visit, citing a job in San Antonio. October 15, 2023: Notified Mr. Kellso of multiple rats; requested additional traps. November 3, 2023: Continued rat activity. Mr. Kellso was inconsistent with visits. December 2023: Baby born. December 26, 2023: Requested smaller traps due to continuous activity. January 19, 2024: Multiple rats still present; ongoing trap issues. February 11, 2024: Informed Mr. Kellso of foul smell from dead rats; newborn in the house. Mr. Kellso delayed visit until he returned from Minnesota. March 23, 2024: Rats returned after a month of no activity. Mr. Kellso failed to solve the problem. April 27, 2024: Mr. Kellso agreed to visit but requested rescheduling multiple times. May 3, 2024: Rats were still present, traps were missing or ineffective. July 2024: Rats continue to infest our attic, and Mr. Kellso suggested hiring another company. Issues with Service and Attempted Resolution We knew of rat activity because we had multiple cameras surveying the attic. Mr. Kellso did make an effort to try new methods during some visits, but nothing made an impact. He was highly inconsistent with visits and often rescheduled at the last minute. Despite our patience, he failed to solve the rat problem. Moreover, after suggesting we hire another company, Mr. Kellso stopped replying to our texts and phone calls. We attempted to be very reasonable and figure out a compromise by asking Mr. Kellso to refund a portion of his work so that we could apply it towards hiring a new company. We even offered to ensure he would still be paid for a percentage of his efforts. However, we received literally zero response from him. This lack of communication and accountability is infuriating. Conclusion: We are now out $6,000 and back to square one with rats in the attic and soiled insulation. We also need to pay another company to redo the work. This has caused immense stress, especially with a newborn in the house. Attic Wrangler's service was a complete failure, and Mr. Kellso's unprofessionalism and lack of responsiveness were unacceptable. If we cannot work things out soon, we will be forced to pursue legal action. I strongly advise against using their services.

I recently started using this pest control company, and I couldn't be happier! They provide both…read moreinterior and exterior treatments on a quarterly schedule, which makes it super convenient. Their pricing is very affordable, and the service was professional, thorough, and on time. It's great knowing my home is protected year-round without having to remember to schedule appointments. I highly recommend them to anyone looking for reliable, budget-friendly pest control!

We've been looking for a new pest control service, one more local, with better customer service…read more Kareem is that person, with that company. He was/is prompt when returning phone calls and he works around your schedule. We've been using him for about a year now and I couldn't be happier. We had also taken advantage of his fire ant treatment in our backyard since we have a kiddo. So far we are extremely pleased with it and my child plays outside without shoes on and I don't worry. I would highly recommend this company to anyone who struggles finding good pest control. He will customize your treatment to your needs and will even adjust it every time if needed. He doesn't take a cookie cutter approach at all. Thank you Kaream, for making my home and yard safe.

I needed help in a hurry. Bees were coming into the house, and fast. I called my current pest…read morecontrol company, and they were willing to send someone by the next day at 4pm for an estimate. What part of, "Bees are coming into my house," did they not understand? I started calling a few numbers looking for help. Dennis called me back within a couple minutes and could sense the urgency and my concern. It was close to 5pm, but he was leaving a job, and I was on his way home. When he showed up, we got right down to business. He clearly described the situation to me and told me exactly what he planned to do. Once the problem was under control, we chatted a bit, and he was VERY friendly. This is the type of person I want to do business with. He is very interested in doing the right job and not screwing you around. Price was extremely reasonable, and he got the job done not just quickly but thoroughly. He also came back a couple days later to spray the area again at no extra charge! 10/10 would recommend. Call Dennis! (PS: I may consider switching my pest control needs to Dennis after this experience. Even when explaining that to him, he did not pressure me in any way and even encouraged that I wait a few days before writing this review to confirm he did a good job. Excellent!) UPDATE: Although I had an excellent first experience with Dennis, I had some trouble getting him out to the house a second time. After some scheduling issues and phone tag, he stopped answering or returning my calls. Bummer because I could use a new, better pest control service. Changing my rating from a 5 to 4 because of this odd change in impression. Your experience may vary.

Dennis was able to return my call quickly and respond to much needed pesticide services. He is…read moretrust worthy and efficient with his services. I recommend Dennis highly. Dennis please call or come by for that gift I promised you! Regards, Hector Gar,

Should have posted this long ago ... In Summer 2011 learned…read moreI had bed bugs (yuk)! I contacted apt management, said it's my problem, can use pest control they use but we have to pay. Apt used well known commercial service, looking @ $500 cost. My bf knew of Dr Faye, so I reached out to him .. while it cost us more, it was worth it since he used an organic compound (took care of granddaughter few times each week). He did such a great job he was able to 'rescue' a piece of furniture with sentimental value + there was no need for follow-up treatment! Fast forward to 2019 ... bed bug scare at current residence, called Dr Faye, he came .. said no bed bugs (whew!) and charged fairly for his time. Dr Faye is a great person, respectful of his clients, and is fair and ethical businessman.

I found the website for Common Sense Pest Management through a Google search. First of all, the…read morename really appealed to me. Through the website I learned about the "least toxic" but highly effective approach they use, and "Integrated Pest Management". The owner/operator of the company, Dr. Faye, came to our house to do a survey of our (roach) problem and explain his methods. A PhD entomologist with international credentials! An extraordinarily knowledgeable man who is most generous in sharing his expertise. My wife and I learned so much, and enjoyed his visit...his treatment of the house was quite thorough and the materials used (which I believe included proprietary blends of a number of natural oils or extracts, as well as some other products which are considerably safer than most of the poisons customarily used by the chain exterminators) left a pleasant odor behind; and so far the treatment seems to have been very successful. Price was more than fair, and I couldn't be happier with the service. I recommend him completely.

I HIGHLY RECOMMEND THIS SERVICE…read more I can't say enough great things about this service. David, the owner, is the best. Professional, fast,friendly, and effective are the things that come immediately to mind. When we moved to Texas from central Indiana, we didn't realize how many big ugly bugs exist in central Texas. We are so fortunate to have found David. We go between applications with no ugly bugs showing up as uninvited house guests. While David is here, he takes the time to listen to any concerns and gets the job done and done right.

This is the business that you have a long term association with, years! They are the kindest, most…read moreresponsive, thorough representatives. They don't try to oversell you nor do they lock you into a contract. So pleasant and effective! Definitely a win find!