Great customer service. Responsive and friendly dispatcher. She was able to get me towed!

So hubby had a flat and He d I sent get off work until late. He asked me to arrange for aaa service. I called at 0700 and seriously by 0710 John Del Rio of Ramos Towing was there. He was able to get the spare on in no time at all. He was extremely professional and friendly. It is always stressful to have car issues but this time - Totally at ease! Thank you John and Ramos Towing for hiring such a great employee. read more

Put this service out of order !! I've been stuck on the side of the road for the past 6 hours waiting for my tow. They never showed up, they said they "called me" and I didn't answer but I have no missed calls!!! So They cancelled my tow and did not send me any type of notification , after hours of waiting I decided to call back myself to confirm the status of my tow, and the guy laughed he said oh "we're not going" , I asked for his name and he laughed and said "julieta" (Juliet) and they hung up on me. Shut this place down. read more

Fernando arrived quickly, was very nice and informative. He provided us with a jump and when we realized we were also low on gas, he made sure we fueled up and were able to be on our way safely. Would definitely recommend! Great service! read more

Outstanding!!! The tow truck driver Gio was courteous, pleasant and he took the time to make sure that we were well taken care of. Not bad for a Sunday morning. read more

Eddie was professional and very friendly. 100/100 for this guy. I was told that it's going to take 45 minutes and Eddie was there in 30 min. I really appreciate your speedy service. Thanks Eddie read more

Terrible service from these company i feel like they are rude and inconsiderate. On the day i had my car accident my car bumper and wiring were still on and my alignment was still pretty straight. I usually ask for flat bed to avoid any towing issues because my car is lowered. The driver gets there and i seen him pull up with a tow truck that only carries the front wheels. I asked him "would i be able to get a flat bed cause my car is lowered" he says " it should be fine lets check" we check and he says "we should be fine im just lifting from the front" after that i waited to get home because i had no ride and had my gf with me. I get home and my car was more damaged than it was before my side skirt was damaged and my bottom bumper was pulled out along with my fog light wiring and my oil pan when the fell of the truck a bit. I had sent pictures to them and i also have video and more pictures of the damage they caused. Ive been trying to deal with them as soon as i got into my accident and just barely got told that they deny damages and i have to call AAA. I was pretty upset and i still am because i need to get my car fixed and i have no transportation for myself which sucks because i have a child & job and this needs to be made right! read more

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Tuesday, Sept 3, 2019, events: 8:30a: req tow from home to auto repair facility 8:35a: received text that a tech was dispatched. ETA:10:20a 10:30a: checked phone, tech showed arrived at my location/then service request was canceled. I immediately called AAA. They said the tech canceled the call and said he couldn't find the location. No call to verify, nothing. Luckily I wasn't waiting on a freeway. Requested tow again. 11:30a: tech dispatched. ETA in 40 mins per AAA. Received AAA text. New ETA: 12:40p Tech tracker map updates with 12:55 ETA, but now the driver shows as "ARRIVED", but his location is on Crenshaw and Arbor Vitae (5 mins away from my house). Then the driver takes a cruise around the neighborhood. Drives away from the direction of my home and is gone for about 20-25 mins before he arrive at the security gate. I don't know if it's a matter of not understanding his GPS, if he had other errands to run before the call or what? But a call for service from 8:30a to 1:30p is unsatisfactory. Your driver needs closer supervision, training on how to read the GPS, and Ramos needs a dispatch center to contact either AAA or the customer if there's a problem with location. The previous evening we towed the car home using Falcon Tow from Gardena. Their dispatcher called me immediately to verify my exact location and the driver arrived ahead of time. Your service was below standard. Please let me know if you have any questions. I will provide the same information to AAA. Thank you read more

SCAMMERS, RATEROS! I don't understand how this company can get away with scamming, my husband's car broke down at a gas station, we had permission from the manager to leave the car parked until our towing guy was available, this company showed up and took the car and claimed they had signatures from the property manager, but the manager and owners had NO knowledge of them! We are guessing they lied to the police when they reported they had permission, (getting legal advice for better understanding of this whole situation). They were trying to get more than $500 Cash !obviously! to give us the car back, the nerve this people have to scam you is unbelievable, we are thankful the managers and owners of the gas station helped us out, they were also very outraged, the owners of the gas station had to get involved and only then they gave us the car back, just like that! no money was needed anymore or any other paperwork, from having "all the signed papers" to just giving us the car with no hesitation! I have video of everything, all interactions with them, specially the ones where they confirm having the "signed papers" SMH, I plan on uploading a video on social media for awareness but I won't do so until after legal advice since we believe something needs to get done. read more

Ramos Towing - Towing Near Me - Riverside, California

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I just came on here to say that they hired one cute ass tow truck driver I forgot his name but he was getting food at deltaco at like 1am 11/2/19. Hottest tow truck driver I've seen EVER' I've never used their services but by the way that guy looked, I will purposely make my car break Down so he can come tow it. (hope y'all enjoy the humor) baaiiii read more

This review is for Advanced towing which shares the lot with Ramos towing. They are horrible people Went to pick up my car at midnight after they towed it. The two guys there were A holes from the start. After giving them my drivers license they made me walk to my car, through a dirt lot. in the dark by myself with the two of them and would not let my fiance come with me to get the registration. After paying him $480 cash, he drove my car up, parked it and left my lights on. While waiting forever for a receipt we asked if they could turn the lights off so my battery wouldn't die.. The prick starts yelling that if we touch the fence he was gonna call the cops and he wouldn't give me my car until I get my receipt. Told him never mind about the receipt, I just wanted my car, he said too bad I'm not giving you your car and I'm writing the receipt. After I threatened to call the cops he finally came out with my receipt and gave me my car. This place only operates to rip people off. Having your car towed sucks but if the people who own the car aren't being rude, why be such A holes. Karma is a bitch and how you treat people will come back to you. If you're truly in need of a tow, do not use them. read more

Horrible service was given an ETA of 30 mins waiting over 2 hours and tow never came.!!!! read more

Ramos Towing - First eta was 1100 then 1150 n finally 1430. Ridiculous - Towing Near Me - Riverside, California

I called AAA and Victor came out to change the battery. He went above and beyond!!! He was on time, knew what he was doing and was very quick to resolve the issue. He also put air in the tires and disconnected the rear view mirror lights (the light won't turn off and this might have been what caused the battery to be drained in the first place). read more

TOTALLY SATISFIED!!! Angel my tow truck driver very respectful and courteous. I didn't have to wait long came right away and I blew a tire on fwy was shook end up and he made me feel safe and took our car home Angel thank you for your hard work and I hope I don't ever need a tow but if I do I will definitely make sure to call Ramos Towing and ask for Angel! Thank you Sincerely Robert and Vanessa read more

Ramos Towing - Tire - Towing Near Me - Riverside, California

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Ramos Towing Service is doing an excellent job. Fernando carefully took the time to advise me how to take care of my vehicle and worked hard replacing my vehicle's battery. He seemed like a caring young gentleman. I hope you allow Fernando to continue to stay with Ramos Towing as long as he likes assuming he keeps up the excellent work. He deserves a 5 Star Rating! read more

Needed to have my motorcycle towed over to a repair shop, Jack showed up with a truck I didn't think would be able to be strapped on, but it worked great and he even offered to have a different truck come over instead if I wanted. I would recommend their service to anyone. read more

My radiator blew out and I needed a tow. Ramos Towing showed up sooner than expected and got me home safely. AAA recommended.

Requested fuel from AAA at 742am today. It's 944a and they never came. Called and they lied and said they came and that noone was outside and that they called. My phone has no calls. My home has front cameras and shows no one came to the house. Dispatched stated she'd send it again...asked how I'd like them to reach me, I said via text since the phone option was a problem. AAA CHAT stated arriving at 1040am. No one came...it's 1050am and no text, no call no one is here. Called again a mf 3rd time, and she said they'd be here in 10 mins. They did not come till around 11:20am. FOUR MF HOURS LATER FOUR HOUR WAIT I DONT CARE IF IT WAS DISPATCH, AAA OR RAMOS TOWING...IM REPORTING EVERYBODY FOR HORRIBLE CUSTOMER SERVICE. If I could put 0 stars, I would. If we pay for a service, you are to provide adequate services in return. One popular person can ruin a business for good...do not underestimate people and treat them this way it's unacceptable. read more

Ramos towing BROKE OUR FENCE while they were servicing some guy who got his Honda stuck in the ditch behind our house. The driver drove off leaving his lug nut covers on our property next to the damage he caused. We have video and pictures. They have not addressed this issue. They have not made an effort to fix the fence. read more

Thank you, Ronnie! I appreciate you! - Mari Pierce Ronnie responded so promptly and got me back on the road for my busy morning!

I had my first roadside emergency tonight and was so thankful for the driver that came to save the day. Not only did Barry help to tow my car from a busy freeway, but he went out of his way to ca me down during a panic attack. Highly recommend this company and a big thank you again to Barry for saving the day. read more

If I could put no stars I would!!! My husband and I are absolutely FURIOUS!! We called AAA to tow our car to our house but no this Ramos tow man was SO persistent on us just taking it to the lot. He used everything in his power to try to convince us. He even said if he towed it to our house it would of been 30$ and if he towed it to the lot it would be FREE!! Yeah right!! 480$ just for the TOW itself!!! Dear lord! NEVER use this company.. they will just rip you off!! Our total came out to over a 1000 dollars! We are very disappointed. read more

This place is super unprofessional. The owners son, his name is Jose. He was so disrespectful. My aunt got her car towed and we called Jose and he said he would be there and I drove her to pick her car up and he made us wait 3 hours for his because he was out towing more cars!! This place is also called INLAND TOWING! They are awful. There was about 5 guys in the place and they said they couldn't do anything without jose. They are scammers, they charged us $500 to get our car. read more

Horrible service! Very slow! They don't show up on time! Person on the phone needs more training and better customer service skills!

If I can give it zero I would my car was towed by this company minutes later my car is now stolen !!! How ironic is that and I have seen other complains about the same thing !! Smh read more

Ramos Towing - Towing Near Me - Riverside, California

Updated Review: The Auto Club sent me a tow trunk. When I saw it was Ramos I thought "OH NO! Here we go again!", but the service was great. It seems they got the message about spam. Previous Review: They will blow up your phone with spam asking for you to review them, even after you give feedback it won't stop. You've been warned. read more

Went through AAA and was provided service by Ramos Towing. My driver was Alex. He was amazing! He was on time, professional and reliable. He was a very kind man. The service was great. We got to the auto shop in great time! I absolutely recommend Alex with Ramos Towing! read more

I believe his name was trey, he was WONDERFUL! super friendly, had a lowered car towed which last time I needed a tow had to call 3 different companies until someone finally got it in the truck AFTER scratching the bumper. He got there and did it first try no scratches no problems then sat in Friday night traffic to bring it to my house. So nice always had a positive attitude didn't feel rushed. I will definitely request him from this company again if needed! Thanks for the awesome service. read more

The woman who answers the phone is so rude! Hanged up on my insurance operator. Once I called I couldn't even understand what she was saying half the time, and when she thinks you both are done talking she simply hangs up right away without letting me speak or ask something. She is very unprofessional, makes Ramos Towing look bad! She seriously needs to take some phone ettiequte classes. On the other hand Angel the man who came to tow my car was great, professional, and friendly. He answered all my questions and was very helpful. read more

Called AAA for a tire change. Víctor G was sent, he was friendly, knowledgeable and change the tire quickly. Very polite young man ! Great customer service. read more

work a 12hr shift at the hospital, my car broke down in the parking lot right after shit. called 3 towing company and was quoted " 2+ hrs for arrival + $85 to hook up and $10 a mile.. destination was over 16miles" called Ramos towing and the lady with wonderful customer service said she can be there in 15mins with a total price of $145 from city to the next city" Technician arrive on scene & gave me a jump at dispatcher request before towing. IT WORK ! and was only charge $65. for FAST, FRIENDLY, AND EFFIECENT SERVICE ! will be using this tow company from now on if ever in need in surrounding Riverside area. THANK YOU!!!!! I wish i wouldve got the dispatcher name tonight at 2000 hour, 23rd of june. read more

Needed a tow, hit up AAA. My app said it was going to take an hour for the tow truck to get to me. Surprisingly a couple minutes later the status updated and Ramos Towing staff would be there in 4 minutes. 4 minutes later a friendly tow truck dude asked me if I was ok and started hooking up my car to his truck. About 3-5 minutes later my car was secured on their truck and my ride still was not there so the tow truck dude said he would wait for my ride to get there. When my ride showed up we took off and we met up at my mechanic and he got my car inside the lot safely. He was very friendly, amazingly efficient, and this was the best towing experience I ever had. I didnt catch his name but he had a man bun and glasses hahaha (no judgment). This entire ordeal took about 15-20 minutes total, including waiting and dropping my car off at the mechanic. Overall would recommend this towing company. Also, want to thank them for making me feel safe (when it was dark and cold) and secure that my car was in good hands. read more

Ramos Towing - My poor baby getting quickly, efficiently, and safely towed to my mechanic within 15-20 mins total. - Towing Near Me - Riverside, California

This has to be the worse tow truck company. Driver tells me hes going home and get another service although he never tried to locate me never called and when I found an address he chewed me out because I didn't give it to him initially. I called dispatch and she argued with me about where he searched and he wasn't even close to me. Dispatch never called the driver never called, im just left out here in the 37 deg weather stranded, I highly DO NOT RECOMMEND RAMOS TOWING.!!! read more

Inconsiderate people that work here. My AAA uses this company and they are slow and rude. I wouldn't recommend them.

Battery died 09/17/2022. Thru AAA, I received service at 5225 Canyon Crest Drive that included a tow home. The young driver who came around 9:30pm was about as professional and knowledgeable as can be. I only wish I remembered his name! The truck was new and he was very careful pulling the car upand driving read more

If I could give no stars I would! They are a scam towing company. They towed my car from a handicap spot even thought it had the placard hanging. They tossed the placard on the passenger floor. When I went to pick up my car from their tow yard, the office at 11pm, the 3 people in the office were smoking weed (2 that then got into tow trucks and drove off). They had no paperwork on my car nor had it been reported to the police as towed. They made me wait for the driver that had supposedly towed my car he wanted me to pay $480 in cash to get my car, even though it clearly stated they accepted credit cards. I asked for an invoice and then went to the back office and tried to handwrite an invoice so that his math would add up according to the prices listed, it didn't add up. I said I would come the next morning, because they were trying to rip me off. He tried to tell me my car would be sent to the auction yard. I have filed a complaint with AAA, the Better Business Bureau and the city of Riverside. Predatory practices like these need to be stopped. read more

AAA dispatched Ramos towing today to have one of my vehicles towed to get serviced! When the driver arrived he refused to take my vehicle because the tags were expired. I tried to show him the paperwork that showed the registration had already been paid for and I was having the car towed to a BMW technician for repairs so that I can have a smog done. He told me that it didn't matter and he cannot tow the vehicle because it didn't have the tags on it! I was then told that "Customers have it misconstrued and AAA is not for personal use and only for roadside assistance." I explained to him that I pay for AAA plus that allows for me to receive up to 200 miles of towing and this is a roadside assistance matter! My vehicle broke down 2 blocks from my home and I was able to drive it 10 mph home and I was having it towed to a technician to have the necessary work done on it! I called AAA and was told that was not their policy and was dispatched another tow company! When I called back to Ramos towing and explained to the manager that AAA told me it was not their policy he laughed at me! I would like to add that during the conversation with the driver I asked him so technically what your telling me is if I were to break down on the side of the road and called AAA for roadside assistance and my tags are expired you couldn't tow my vehicle? His response was that is exactly what I'm telling you. WORSE EXPERIENCE FROM A TOW TRUCK DRIVER EVER!!! read more

FRIENDLIEST & QUICKEST SERVICE Had to tow my truck and went through AAA who quoted 25 minutes. As soon as hung up with AAA, Ramona Towing called stating could be there in 10-15 minutes and was at my place in 12 min. Dispatch was friendly and the driver was polite and professional. At drop off, they got the truck right where my dad needed it and even he was impressed with the gentleman who dropped it off (which says a lot, my dad isn't easy to please). Thanks for the Tow and getting my vehicle to it's destination safely and timely. read more

Horrific experience with Ramos towing and they were no help after I had a claim with them. Long story short my car rolled off the flatbed which was 4 ft. in the air and made considerable damage to my classic. Tow driver didn't wench the car with chains and only strapped which is a complete no no. I explain everything with pictures and advise both parties because AAA sent them out for the tow. They were ducking my calls and didn't want to be responsible for the damages. Don't use them if you need a tow I would go somewhere else, but just advising what I went through and wouldn't want anyone else's car to be damaged. read more

Caution; If this tow company damages your car or property durning a tow, they will not take responsibility and pay for the damages their employee caused. Tow driver broke my ignition key. I informed the office that their driver accidently broke my key and I wanted to be compensated for the key that their employee had broken. I got nothing but the run around, for weeks, constantly told that the check was in the mail. Still have not received payment for the damage. If I ever call Triple A for tow service, I will never use this tow company again. read more