UPDATE 7/14/14 - Charles, the owner of RAM, contacted me to discuss this review. He expressed concern that my review is dissuading people from using his company. Initially, I wrote he "missed" some items, namely the plumbing valves. He pointed out that his contract does not call out for him to check the valves. Therefore, how can he be responsible that they were deteriorating if he didn't look at them? In addition, he explained to me that stand alone appliances (like my washer/dryer) are not included in the home inspection. In other words, although he said he inspected the washer/dryer, he wasn't contractually obligated to do so. As he simply stated, it was an unfortunate coincidence that the washer broke and leaked on the first use.
I have some experience in real estate (I've bought and sold 8 properties), but I have never been told of these standard practices before. He pointed out that everything is on his website. But in my case, my realtor hired him so I really didn't look into it. I guess I was just really lucky on my other purchases not to have things break on me the first time I used them. My advice to other buyers is to do your homework and check reviews online, etc. before simply hiring whomever. It's good to know exactly what is covered and what is not before you have a major flood in your kitchen! read more