This place deserves 0 stars. Zero for customer service, zero for pricing, zero for human decency, zero for convenience with 1 cashier for the 45 line. No thanks to Raquel and Ruby for wasting my morning hour. read more

This is my favorite Ralphs to go to. I always make sure to go late at night so I can see Grace and Kyle. They are both so kind and fun to talk to! The Murray's cheese selection is always great, and they keep my favorite Cambozola in stock. They also have a good wine selection. Thanks to the great team here for providing a great experience and keeping the store clean and stocked! read more

The sushi is always great. I tried two different Premium Chef Samplers and wow! I should have thanked the two chefs behind the counter. I was going to save them for lunch but they just looked (and tasted!) Amazing! read more

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Honestly, reading through some of the negative reviews, I don't get it. One lady complains how they wouldn't bag her groceries for her because she brought her own bag. Mind you, this happened over a year ago when pretty much any grocery store you went to made you bag your own groceries IF YOU WANTED TO USE YOUR OWN BAGS (signs at the front of every store; understandable safety protocol because of COVID). Other people complain about the attitude of other customers (some about the staff). Some people complain about the layout or the cleanliness or finding moldy or expired food (just be a Good Samaritan and give it to one of the workers; they're not going to be able to spot every single item). And some people just complain about how ignorant they themselves are when it comes to using the self-checkout (it's really not that hard to figure out after you've used it a couple times). But I don't see it. The staff here is really friendly (I don't go out of my way to have in-depth conversations with them but whenever I need something, they're usually quick to help and guide me to the right location); also if you didn't want to deal with the staff, the Ralph's app can usually give you a pretty accurate reading of which aisle a certain product should be in (if you have location services on for the app, it usually loads the layout of the Ralph's location that you're currently shopping in). Even during their busiest hours, this place always seems nice and tidy (I think they do most of their stocking during the later hours--I've been here past midnight so I've seen it go down--so pallets and stuff don't get in the way of customers during heavy traffic hours). My only complaint is that the lines can get pretty long occasionally (usually happens during a holiday or weekend peak hours). It's not unbearable, maybe like a five minute wait tops if you're in the express or self check out lane (maybe 10? minutes if you have a cart full of groceries). It's not something that happens often and it probably happens as much as any other grocery store. One quick tip: you legally can't do self check out for alcoholic beverages but if I'm in a bit of a hurry or if I've only got a handful of groceries, I usually just nicely ask the clerk at the self checkout and they've always been nice and accommodating (sometimes you gotta wait a minute--it's fine--but it still beats waiting in line for the regular cashier). read more

Store neefs to be faced more often. Staff not always warm to helping people put groceries in the car.

Rude and unprofessional guard acting in a childish manner. while manager allows it to happen. Dirty, unorganized, slow service, barely any check out, stand open read more

I usually go to Ralphs on Ventura in Tarzana and they have a nice selection, but are short of help. Waiting in line is a sore spot, but I still love the store. read more

This is the second time it's happened to me when buying chicken from the butcher.. he puts his gloves on when he's picking up the chicken from the display case, puts it into a plastic bag . Then weights the chicken thighs wraps everything in brown paper ,he doesn't take of his gloves that are covered in chicken Smeg at anytime . Everything that is on his gloves gets transferred to me as he hands me the chicken. There are several classes that you can take online which speak about how dangerous it it is with raw chicken juices.The first one is a "food handler certificate "obviously your butcher doesn't understand the transference nature of his actions when handling raw Chicken. read more

Very slow moving not enough registers open and very long line only one register open during morning rush

I got their rotisserie chicken. I ate just a little. I had stomach ache and throwing upfor8 hours. No fun. I still feel weak. I don't want to eat read more

Chaotic. That's the atmosphere every time I go here. When you enter the one open door you instantly feel a sense of claustrophobia. For some reason they have this massively massive table piled high with whatever random item management decides to block the only egress with. You're forced to navigate between this massively massive display table and the flower vases strewn about the floor. Of course this is where the socially divergent always stop to check their phone knowing they're probably blocking someone from entering the store. Did I mention the massively massive display table? Well that's not the only display. Every isle, and I mean every isle from end to end is filled with displays essentially reducing traffic to one direction resulting in traffic jams and standoffs. Sounds fun right? Not enough displays for you? Don't worry, bookending ever isle is another massive display of some sore. Because why only have one way traffic in the isles when you can also simulate 405 traffic in front of the check out lines. I know all this sounds like a great time but you haven't heard the best part. The great thing about all these displays is often times you won't find what you're looking for in the isle it's supposed to be in because some genius decided to put that item on display somewhere. Somewhere being the key word. Where that somewhere is? Nobody knows. Well, one person knows, the person that put up the display, but they didn't tell anyone, so good luck. It was really nice of the employee to inform me that they were, "phasing it out" when I asked where the buttermilk was. Did you know they were phasing it out? I didn't. This may change the baking world as we know it. Good thing this guy was on the cutting edge of buttermilk news. If you like obnoxiously loud music then come in for a visit. If not? Well... read more

I've been to this Ralph's many times and I usually have a nice experience hence the star. I recently came in though with my boyfriend and we used the self-checkout. We went there for some medicine and there was a security guard in the isle, no problem right? As we walk to checkout the same security guard from the isle was waiting by the exit of self checkout. We finished paying and bagged everything and took one step towards the exit when the security asked if we paid for the medicine he saw us grab. Confused, we responded yes and immediately looked in the bag to grab the receipt. He kept saying that he saw us grab medicine and said yes we know, we paid for it. A worker came up beside me and without saying anything, reached into the bag to grab the medicine we bought and a box of food coloring we got. I was taken back by this action and I took it back from her and immediately showed them the receipt. The lady said "you guys are good, sorry" as she then places her hand on my arm. I understand that she was being nice, but it was a bit uncomfortable given the circumstances. The security guard continued to say he saw us and we were very confused as we said we know. He said it's his job to "observe and see" as I responded that he clearly saw us pay for it as we were at the machine right next to him. My boyfriend and I look younger than our age and I can't help but feel as though we were asked this because of that. There were MULTIPLE other people around also paying for things and they exited before us. Yet we were the only ones stopped and questioned. I understand it's their job but the rudeness and the accusations were not needed. read more

I've started to take advantage of the fact that this Ralphs is on my way home from work, as I usually visit the Food 4 Less close to my home. However, this is so much of a nicer and needed shopping experience than my usual! Parking is always available, the store is always neat, cool, and well stocked! Everything is always just simply nice! The people seem friendly and professional, but I haven't yet had the opportunity to interact really with anyone. In the area, then this seems to be a great market to do your shopping! read more

This particular Ralph's is now on my do not shop list. I was in the process of trying to check out and I had unload my whole cart on to the belt while the cashier was jaw jacking to other employees only after I unload my whole cart did they state that the register was closed. Even tho there was someone still checking out no sign or anything indicating the line was closed after that customer. I would of Been fine she told me before I completed loading the belt but they were to busy jaw jacking. This on top of the fact that I had been in line and stepped over to the next check lane to grab something and didn't once mention the line was gonna close I would strongly recommend going to the ralphs on Ventura. Cleaner store better selection and service read more

For me and my life, the best Ralph's ever! They're close, clean and never disappoint. I've only lived in the SFV the last 2+years even though we've owned a home out here forever. Transitioning to the Valley was hard. I'd lived in LA proper for most of my life. Changing your grocery store for me was an undertaking! You need to have a good one to run your household. I am pleased to say, without reservation, this Ralph's has been consistently good to me. I'm able to find what I need and the presentation is excellent. The staff is always friendly and helpful. Grace Cooper has been there forever and is a gem of a manager. She always takes the time to say hello regardless of how busy she is. A very friendly environment. Thank you Ralph's. read more

It was Friday noon. Many shoppers. Cashier was opened only 1 lane no. 10. If I did not buy lot of stuffs, I would use self service. It took me on the waiting for about 20 mins. read more

Ralphs - Grocery Near Me - Van Nuys, California

RUDE " MANAGER" HOVIG O. Late night shopping today, just to grab a few things like bagels, seasoning, and canned tomatoes for a chilli I wanted to do. Before paying an elderly man about 70 years old was paying but it seemed he couldn't speak well so this rude ass man yelled at him and said "go on!" So when we were up next another different elderly man came back asking this "manager" if he had charged him right. To which he responded "I won't cheat you, now go sir." In the most obnoxious voice trying to shoo him away. When we were about to pay, we had already seen this man be so rude to 2 people. When inserting the card he messed up saying insert it again, when he meant to say remove it. So my bf said "I already paid?" And the manager said "yeah! Take it out duh." We called him out on his rudeness and stated that if he didn't want to charge and bag groceries then maybe he should get another job. He got PISSED lol. He took our stuff and put it to the side denying us our stuff, then the customer behind us; an older lady, also said "you know what, you're always rude to me too when I come, so they're right, you're always rude!" so he then called his co worker, took off his mask off and acted appalled that we pointed out his horrible attitude and service. He kept yelling "GET OUT!" "GO!" "GOT A PROBLEM!?" As he walked away because I think he became scared my bf would punch him lol. I don't understand his behavior lol. It's so easy to be nice. read more

Ralphs - Hovig O. THE RUDEST "MANAGER" I HAVE EVER ENCOUNTERED. - Grocery Near Me - Van Nuys, California

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2 stars is simply because they have some helpful/ friendly staff , I purchased seafood here once or twice but today after purchasing some crab legs I got home to smell they were bad & um edible, I did go back a refund but yuck ! No more shopping for seafood there ever read more

We there i paid everything decided i wanted to check out the plants by the self check out i come out and the security guard comes to me aggressively demanding to see a receipt i gave it to him to show proof of purchase i understand that he was doing his job but aggressively I've been coming here for years why would i steal a poppi soda and dog food lol. read more

If there was option to give them 0 I would. We did online catering order 24 hours early and went to pick it up but they told me that the person who is responsible for the online orders called out today and our order is not ready. I don't know to laugh or cry . Ether hire responsible people or just cancel your online services. I don't even want to talk about unprofessional and rude employees who was just standing there and telling me that he can't do anything read more

This was my neighborhood grocery store for 4 years. I was using my rewards fuel points and stopped in to get some groceries today. Its nice and big, great meat and veggie selection. Usually has pretty good sales on every day items. I seem to always drop a lot of money in here, even for a few things. The cashiers are friendly, the store is laid out nice, and plenty of parking. read more

This place is definitely not 2 1/2 stars. It is a great neighborhood store. Usually with a lot of things in stock. Workers are always super nice and ready to help. The deli is good also. So is the sushi. Everybody in the store tries very hard. Lately, they have been becoming even a better place by offering more prepared foods. I would definitely recommend this store for your shopping needs. read more

Once again I got overcharged for my food items! The difference today is when I called and asked for the store manager because I was overcharged I was told by some girl that they couldn't help me! WHAT???? She stuck me on hold so I called back and she refused to answer the phone. I then called their corporate headquarters and after being forced to listen to a very long message about doing a chat online (A TOTAL WASTE OF TIME SINCE THEY CAN'T EVER READ OR HELP!) I gave up! Apparently they make up for their stolen food and loss of income by overcharging and then refusing to help anyone who is smart enough to check their receipt later!!! Especially easy to cheat seniors!! I'm done shopping there and you should be VERY CAREFUL if you don't want to lose money with their crooked cash registers! read more

Ok I'm used to having well stocked grocery stores with plenty of things to choose from. I remember my cousin telling me when he was visiting us on the east coast how much nicer the grocery stores were. I didn't believe him at the time but now after this experience I can understand. Not a lot of selection that I would have expected for Ralph's since way back when I remember them having pretty much whatever I came for. Also if you're not used to it, as it seems is the norm with most places in the LA area you have to pay if you want a bag so be prepared to pay a little extra if you need a bag or bring your own reusable bag. Yeah this place was a bit of a let down. Although the one plus since Ralphs and Harris Teeter are both owned by Kroger, I was able to use my phone number in VA to get the discounts on some of the stuff that I bought. read more

I love this Ralph's. I have never had a problem there. The staff is always helpful and friendly. They do their best to keep it stocked with all of the items I regularly purchase. I have my instacart shop there and only a few times have they not had something I wanted. It happens. Thank you read more

The store is clean Have lots of stuff and cashiers are friendly and fast The fruits and vegetables are always fresh Has a very big parking lot in the back and front It was a very good store read more

This is the closest grocery store to my home which is the only reason I ever used to shop there. Key words being "used to". This place is a nightmare for so many reasons. Here are just a few. They are never adequately stocked and seemingly have no sticking hours so often times aisles are blocked during busy shopping hours with workers leisurely sticking. What they are sticking, I don't know, because they are always out of things, even essential things, such as WATER. Weeks before the earthquake, their water shelves where large water jugs are kept, was completely empty. Now, unless a flood of psychics foresaw the earthquake coming and came and bought all the water daily for 2 weeks (yes, they were empty for a two FULL weeks BEFORE the earthquake) then it seems to me the store has a problem with providing basic human needs. I spoke to a worker about this who went to the back, spoke to someone and then came and told me "We only havevto stockers for the water and if one is on vacation and the other then it's just left up to the other one to do it and if he doesn't feel like doing it it just doesn't get done". I kid you not this is actually what he said to me. He then said to come back in a few hours and there be water on the shelves. I did so and there were four jugs on the shelves. I came back the next week and the shelves were empty again. The following week was the earthquake. I went the week after the earthquake for water and there was still no water. I spoke to someone else who works there and they said it was probably because of the earthquake and that people stocked up. I let them know that can't be true since it was like this weeks before the quake. They then spoke with someone in the back and told me "The warehouse just hasn't received any water yet.". Oddly when I returned the next day the shelves were fully stocked with water. What are the chances that the warehouse suddenly received a full load of water that night? They didn't. It was all a lie and they are just lazy. So, in summation, it took three complaints from me, and literally an act of God (earthquake), for them to stock the water adequately. Last week a drug addict (skinny, wide eyed, tracks in arms, dirt smeared on her bare arms and legs) was walking around eating food. She had a travel size dry cereal that is in its self containing bowl she'd just opened and was eating it. She then walked over to the milk and opened and drank from a carton which she then put back. She grabbed a second smaller carton and poured it into her cereal bowl from which she continued to eat as she strolled around the store. She opened peanut butter, dug her filthy fingers in the jar and ate it. She did this a few more times and walked over to the deli DEPT (now drinking the cereal from the bowl) and opened and ate sliced deli cheese. Not a single worker intervened. At this point I was so disgusted I stopped my busy shopping and went and reported it to one of the three people leisurely standing around at the front of the store. Oh and this is common you will see people just standing around at the front of the store chatting quite often while only three at registers are open, but I digress. I reported it and the gentleman at the front let me know that she was there yesterday and they had to have her leave his action then was just stand and watch her continue to eat food. He never once went to retrieve the milk she drank from, or the peanut butter she ate from, or the cheese, and he did not intervene. It wasn't until I was completely done shopping that I saw her leave, of her own accord, as he followed behind her. I asked the checkout clerk about this and they said there is nothing they can do. The produce department has soft produce that's going bad and there are always small flies found in their celery. This past Friday, there were no tomatoes except for a few rotting Roma tomatoes and ONE large tomato. The deli pizza is often moldy. The meat department has ONE worker & almost always wreaks of fish. Lastly, when shopping last week, the cart I grabbed seemed a little greasy or sticky on the handles but all of the carts are always gross and I was only grabbing a few things so I chose to hurry and shop and just use my firearms to push it rather than grab it with my hands. Bad choice. I broke out in a rash on my forearms before i even left the store! The worst part of the rash was where I had direct contact. Luckily I washed really well when i got home and after a few hours it was gone. So, if you'd like a rash, food poisoning, small fly ingestion and hepatitis, this is the place for you! read more

Ralphs - Moldy pizza. Yum! - Grocery Near Me - Van Nuys, California

Very few positives. Deli staff are the nicest. The rest of staff not so much. If you ask something is. Sentence starts with "I don't know" as a is complete statement or "I think" Not once has anyone made an effort find out. Once i asked and another customer looked it up on her phone! Management does not care about Customer service at all. Just now I phoned the store after 4 minutes and 30 seconds no one answered the phone just rang. read more

This review is for victor he went above and beyond with his customer service while I was at checkout he was helpful and proficient thank you for your service victor I appreciate it read more

Give Ralphs kudos. Clerks are 95% perfect. Vons on Tampa and Victory, are 5% perfect. Maybe less. Thank you Ralphs, I'm only going to your place because of horrible experienceS at Vins read more

Was there with my daughter early in the morning, we were walking through an aisle when I hear a grown man saying stop staring he was talking to my daughter. I couldn't believe what I was hearing very rude worker!!!!!!! Spoke to the manager he was very kind and apologized but don't even want to shop here again!!! read more

Not sure why such low ratings. I've been coming here for 3 years and it's a decent Ralph's. Yes, sometimes the bagging is rushed and odd. If you go early on weekdays they are stocking the store so maybe later in the day is better. They recently reorganized the whole store and put in new refrigerators and beautified their produce section. I like it. I would give higher ratings but a few times I forgot no alcohol in the self-checkout line and got attitude from staff but it's fine, I prefer giving someone a job and not using the self checkout anyway. read more

My favorite location. Always have good deals on assorted items. The best are 5/$5 or 10/$10 or if you buy 5, you get a discount off the items. Download their rewards app for extra savings. You can download coupons straight to your card. Once in a while there will be people outside selling stuff (which I hate). Recently there has been a banjo/guitar playing duo. Very random, but different and not bad. I thought it was funny. Very hipsterish. read more

This is the closest supermarket to my house, but I seldom shop here. When I do, I make it a point to pay cash and insist I watch at the checkout as my items are scanned. In fact, I prefer to use the self-checkout as I can watch the prices scan. I often find overcharges. I have never found an undercharge. Last year, I reported them to the County, but I guess the fine wasn't large enough, as they still are lax about the pricing. Even though the corporate policy is the customer who points out the overcharge gets the item for free, I sometimes have to demand that, as they will just refund the difference unless I complain. On Friday, I stopped in for a couple of items, and noticed they had marked down some slow-selling items and put them in the back of the store. Those items were cigarettes. California law requires that tobacco be behind the counter, rather than on a self-service display. This Ralph's doesn't care about California law though. I spoke to the City Attorney's office and they were quite interested. Ironically they already had an investigation going regarding them short-weighting packages at the salad bar. They were quite interested in the photos I posted here. Let's see if Ralphs pays another fine on this complaint. read more

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This place is pretty ok. It's right by my house so I go often but they definitely leave much to be desired. It's big but still one of the smaller Ralph locations. They don't carry everything. What they do have can be out of stock often and for a long time. The service is hit n miss. Some people are super sweet and attentive. Others are completely nonchalant and strange. The staff changes rather often so the regulars are pretty few. Not my favorite Ralphs locations! read more

I hate this Ralph's with a passion. The store layout is crap and the bulk of the people who shop here some to have some sort of complex. Newsflash: your shopping at Ralph's. Act your wage. read more

This review is against Instacart who's a third party grocery delivery service Ralph uses. During a recent order, we had two items missing even though we were charged for them. We couldn't get ahold of Instacart through their app nor the link we were provided in a text. I finally had to Google them and call them directly for a refund. Ralphs needs to find a new third party company with better service. We'll be sticking with click list. read more

This is my neighborhood store, been shopping here for over 30 years. Hey, it's a Ralphs! What do you expect?! If you want Gelsons, go to Gelsons, if you want Trader Joe's, there's several in the Valley. If you want a big chain supermarket that is close to your house and you live near the corner of Saticoy and Louise, come here. I check the expiration dates when I shop here, and also watch the prices at checkout as I've caught mistakes before. But then again, I do this everywhere I shop, nobody is perfect... maybe I'm the exception but I don't just walk into a store and pull something perishable off the shelf and expect the expiration date to be 3 years from now... I like that they have a self-checkout, and there's plenty of parking in the lot. I do about half of my shopping here, the staff through most of the store is friendly and helpful. The meat department can be hit-or-miss depending on who is manning it... I don't buy meat anymore so not really a problem for me. So, all in all this is a decent neighborhood store... read more

Nice neighborhood grocery store - Walmart is cheaper, though, obvi, but Ralphs is good for lil stuff & cuz it's close to my apartment

Awesome place, if you get to know the employees you'll get to like them, they're funny helpful. Yes sometimes I noticed they looked overwhelm but who doesn't have does days in a corporate company. Customer service can be a challenge with all the crazy customers. Always great deals on marked downs read more

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