The worst and horrible customer service Very very very bad collision with customers.all employees and cashiers have fights with people I will not shopping from here neverrrr Don't shop here read more

Let me start off by saying that I'm a loyal Ralph's customer , and I do 90% of my grocery shopping at their store ! I usually shop at the Buena Vista location but their bakery dept was no longer taking cake orders for SuperBowl weekend , so I drove to this location . Let me tell you their customer service SUCKS!! Here it goes : I walked up to the bakery counter and a blonde lady was standing there so I asked her if I can place an order for 2 cakes , she looks very annoyed at my request and proceeds to tell me she's busy and the manager can take my order . I ask her where is the manager ? Can you call him ? She tells me no I can't , can you look for him ? He's around here somewhere . She starts to describe what he looks like , so I can look for him .. I asked her again to call him and she continues describing him and saying I think he's coming right now ! Obviously this lady didn't want to take time out of her busy schedule to help me out , so I walked out of the store and took my business elsewhere . SideNote : I made several attempts to place the order by phone prior to coming in and no one answered the phone ! But seeing how annoyed she looked , I'm pretty sure they ignore phone calls too ! So glad this isn't my local Ralph's ! read more

I've been living in the BUR/GLEN area since 2006. My main go-to market has always been Ralphs. Prior to moving here, I was in Calabasas, just a short stroll from the Calabasas Commons. So any Ralphs in comparison to Calabasas was just a dump. Same went with this particular store. I had to resort to several less than spectacular markets in area only to find this dump of a Ralphs was better than the others. I felt defeated on the market front...until later that month a remodel was in the works on one of my visits. Upon it's completion, this here Ralphs is the pinnacle of Ralphs' Markets. The staff is friendly & helpful. Their isles are clean, floors polished, shelves stocked & dusted. There's a cute little red-head checker that makes me want to wait in her line even though it'll take me longer to get through than the others. Not only am I a fan of this Ralphs Market, the GlenBank area really is growing on me. TIP: bring your own bags, whether it be old paper bags or the store bought cloth bags. Be GREEN and get credit. This has been a deez® public announcement. Enjoy. read more

This is my local Ralphs store. I usually come late at night after I finish work. Tonight, I came in sick after working my second job of the day. It was a long day, but just the norm for me. I needed some basic essentials, all of which took me a maximum of 10 minutes to gather. The issue arose when I needed to grab some makeup that I had run out of before I started working my two jobs again tomorrow morning. I immediately went to Michael, the evening shift supervisor, to ask him to open the locked makeup cabinet for me. I heard him ask an employee if they had the key. I heard that employee say that she did not. I then proceeded to the makeup aisle where I waited for 10 minutes for an employee to help me. No one came. I then moved to the area in front of the aisle where I saw Michael going into numerous registers. I assumed he was looking for the keys, so I continued to wait. Then I realized that he was pulling large bills out of unused registers. At this point, I went up to him again and asked him if he could please open the locked makeup cabinet for me. He said okay and went on the load speaker and asked another employee to open the makeup cabinet. He continued working on closed registers. A back area alarm went off. He went back to turn off that alarm. The alarm was turned off. I waited another 5 or so minutes. No one had come to help me. I then went to the self-checkout kiosk woman and asked her if she could help me. I normally would have just left at this point in time, but again I was completely out of my makeup that I needed for work that started 7 hours later and CVS (located just across the parking lot) sadly does not carry the powder I like. The self-service check out woman went to the bagger and asked her to help me. She then told me that Michael, the SUPERVISOR (really?), that I had already approached TWICE was the person who had the key. The bagger woman then proceeded to run up the aisle to the back of the store to look for Michael (thank you for the hustle, sincerely). A few minutes went by. By this time Michael had arrived at a register and started checking people out. I saw the bagger approach Michael and get the keys from him. She was wonderful and apologized to me as she came to open the cabinet. Keep in mind that it is now a minimum of 20 minutes that I have been waiting for a cabinet to be unlocked for a $9 container of face powder. Firstly, thank you to the entire staff of "regular" employees for the continued friendly and exceptional customer service skills. Secondly, I have serious issues with Michael's lack of customer service skills. As for the store as a whole, I understand if the store has issues with theft of makeup items, but if your solution for that is to lock up ALL of the makeup in these gigantic, flimsy cabinets, and if you actually WANT to sell makeup items at your store, then please tell all supervisors that part of their responsibility in having the keys to these cabinets is to unlock the cabinets in a timely manner for their customers. This is part of providing not even exceptional, but just mandatory, customer service. So it's up to you Ralphs in Burbank on Alameda, either remove the ridiculous cabinets that lock in the inexpensive makeup it contains, or PLEASE (I BEG YOU!) equip and educated your key holders to unlock the cabinets in a timely manner. As a final note, I am so offended by the lack of respect with which Michael treated me, that I am tempted to never shop at a Ralphs again. This may seem like a drastic statement, but that is how disrespectful this whole situation was. Michael looked at me several times while I was waiting in front of the aisle for him to open the cabinet for me. He looked at me and kept doing what he was doing. He knew I was still waiting for several minutes and did nothing to assist me. It takes a lot to make me angry. Congratulations, Michael, you have succeeded beautifully. I look forward to sharing this experience with the corporate office at the start of the week. To the rest of the service staff at Ralphs, you are all consistently wonderful. Do any of you want a promotion? I hope there will be an opening soon. read more

What can I say best prices for good quality of food, always fresh groceries, delicious sweet fruits and veggies. They often ha e specials on the fruits section which I love. Meats department is always, if you ha e a Ralphs card you end up buying meats on good special discount, different each week. Flower department is fantastic, and their flowers last long, and if you buy a premade bouquet and ask the florist to fancy it up thet do it for free. read more

Very disappointed being a customer at this Ralph's for over 20 years, and still to this day some employees here do not understand compassion. Checking out at the cash register today when the black female employee was being very passive a rude toward my mother and I. She spoke disrespectfully, full of attitude, and seemed to have no sense of self. When she asked my mother, who has asthma, to put up her mask to her nose, the employee disregarded my mother's condition. She said that she would not complete my transaction within she listen to her-which is extremely unprofessional and as the employee, she should understand and behave as one. I tell her how inconsiderate she is and she goes off to me stating hypocrisy about masks. Clearly, this woman does not know how to talk to customers and should not be employed there anymore. My older brother who has also been at this Ralph's many times has had similar experiences with this black lady. I felt a sense of privilege coming from her and did not feel welcome at this Ralph's. I will not be shopping here anymore. read more

What's with the half cooked rotisserie chicken?!! The meat portion was pink and red. Seriously, the health dept needs to check your cooked meals for thoroughness read more

I have shopped this store since May 2005, mostly because I live just a few blocks away, and because Kroger has been my preference in supermarkets for decades. The fact that they had such a good staff meant the difference between a merely tolerable necessity and an actual pleasant grocery shopping experience. Alas, all the old staff is gone now (or if they are still there, management no longer schedules them when it matters), having been replaced by some nightmare crew of rude and incompetent rectal openings. They stand in the way, they push past you, sometimes they even run into you, and generally act as though you are interrupting some world-changing task they are engaged in, such as rearranging cereal boxes or inanely chatting with each other. The checkers have no personality, other than a general tendency to toss and fling your groceries. The baggers can't find it in themselves to bother with making sure bags (or eggs!) don't break. But, hey, these are all the grunts who have nobody holding them accountable for customer (cough!!) service. The problem is quite obviously management. What is not so obvious is whether the store management has ceased to give a nut, or if someone up the line, either at regional or corporate level, has decided to run for President, and is exploring new depths of aggravating idiocy. Let's talk about how the store is arranged. I realize that grocery stores feel the need to "change it up" once in a while, put the bread where the cookies used to be, or switch the milk and biscuits. We customers know how we are, and if everything is always in the same place, then we simply won't ever see any of the other stuff. But when you walk in and can literally feel the concrete floor shifting into another reality because absolutely nothing makes any sense where it is located, then you have reason to believe so-o-o-omebody is trying to justify their existence. (Yes, I am talking to you, the Suit with your little cadre of minions standing by the canned soup all acting like Anna Wintour organizing the next Met Gala, and *refusing* to move, or even acknowledge my existence, as I try to reach in and get a can of tomato bisque!) We now use Instacart, because we can't stand to see what this store has become. read more

Love this Ralph's because the workers are nice and you don't need to look for parking! It's so convenient and it takes me less than 5 mins to walk here which is even better, this is a prime location for this Ralph's read more

This Ralph's is nice and all but the employees do way more than they should. I was waiting for my turn to pay Nd this young man was bagging Nd the manager was in charge of the cash register. After the manager got all the items she just leaves and doesn't help bag or do anything. Also when I was outside I saw that the way they push the carts back is just unsafe for the customers and employee. They use a hook Nd have to push up to 8 carts all on their own. They need to buy a dam machine for that instead of making teenagers do all that work. read more

Well, I come here numerous times throughout the week simply because of the convenience factor..only a quarter mile away from home. As far as the store goes...staff is always very helpful and courteous, they do lack variety on certain food items and at times their fresh produce looks somewhat bruised and battered..grapefruit, tomatoes,,etc. Parking is not too bad except for the occasional knucklehead behind the wheel going too fast as you try to pull out. read more

Was given a fraud gift card and now have to wait two weeks to recover the $300 that was stolen from me. I understand that we live in a world where this happens sometimes, but when I called the store to speak to a manager to let her know this is going on, she was short and rude and not even one apology or bit of concern came out of her mouth. That money was to help my mom pay her bills. I can't believe this is a common occurrence at this store. Way to lose customers. read more

I am partial to the Ralph's chain.. but this one is one of my favs!! Very large store, so there isn't much two person- isle cart manuvering limbo going on... haha plus: + nice lighting + lots of product + one of the largest and most diverse hot bars by Ralph's I've seen (my favorite part!!) +helpful staff +consistent read more

Come prepared to bag your own groceries even if you're not in the self checkout line. Cashier sent a runner to get a bottle of tea to replace a broken one and he never reappeared. Maybe the store ate him? read more

I've shop here regularly for the last six years and have bought many lunches from their sushi section. The market is always clean, staff is friendly and helpful. I am in and out in no time. Never had a complaint. When I learned the sushi bar was under new management, I cringed. But after giving it a try, I was quite surprised and happy. The sushi is so much fresher and better quality! I hope the new managers continue providing such good food & service. A big thumbs up! read more

This is probably a once-in-a-decade event that has provoked me to write this review. First of all, I'd like to state that I visit this Ralph's for all my grocery needs (well, ever since the Vons across the street shut down). The prices are great and I can usually find what I need. There's a big guy that works here. He has curly hair and is usually wearing a cap and a vest. He is ever-so-nice and will ask you if you need any help. Checking out is usually very easy unless there's a mean-old-woman in the front who wants to use ALL HER COUPONS but doesn't bring all 10 containers of baby food when she needs to buy 10 to save some money. With that said, there was one particularly employee that acted improperly while I was watching on December 1, 2009. The time was between 10:00 p.m. and 11:00 p.m. when my boyfriend, my brother, and I decided to go for some late-night grocery shopping. As we stood in line to pay, an Asian lady in front of us began to speak to the cashier. "You look like sawah," she exclaimed, with a smile on her face. The cashier didn't understand her, and neither did the manager, a balding (with thin, wispy hair), middle-aged, tall guy with glasses. I'm familiar with this manager. He's been my cashier several times before. He's a jolly old fella that never talks back to the customer. He was the one who played cashier for the aforementioned lady with the 10 jars of baby food and her coupons. The cashier, a younger fellow with brownish, wavy hair and a furious set of brows extending from his neanderthal brow bones, wrinkled his forehead and asked his current customer, "Excuse me?" "You look like sa wah!" She tried to express her words better, to no avail. But she said it with a bigger smile this time. The manager tried to help out, "Do you mean he looks like a cyborg?" "Nohhh," said the lady, "SAH-WARH." By this time, I was examining the caveman-of-a-cashier to see what the heck this lady was trying to say. Luckily, Star Wars is one of my favorite movies and I suddenly recognized that my cashier did, indeed, looked like "Star Wars!" The cashier had wavy brown hair which was cut like Anakin Skywalker when he was a padawan. Add the neanderthal's intense (albeit older) set of eyes and voila! Although this lady's imagination is a bit of a stretch, she gets an A for effort of trying to converse with another person that speaks a different language. My mother would never dare. And now I see why: After a few seconds of confusion, the cashier said to the lady, "Well, you have room to talk, I guess." Sarcastically, he told this well-meaning little lady that yeah, she's a minority and that if the tables were turned, he'd probably be in trouble since he's a white man. I don't think he meant that she was any better looking than he was, because she wasn't. The manager muttered under his breath to the cashier, "Maybe it's a compliment?" Ah, the good ole manager. Always trying to make things right. But the cashier wouldn't let it go. "She's in the wrong country..." he said, shaking his head. Okay, what the hell was that supposed to mean? I'll leave it open for interpretations, but the last comment was unnecessary and, do I dare say RACIST!? Look, NEANDERTHAL-GUY, as a human being, if I wanted to say you look like SHIT, I wouldn't say it in front of your goddamn face! The lady was CLEARLY trying to compliment you, even though I disagree with her that you "look like Star Wars." You didn't understand what she said so why did you twist it into a bad thing? AND IN FRONT OF YOUR MANAGER TOO! Los-er! read more

Overall, one of the better Ralph's I know of. Large parking lot, but a pain to get to, one main entrance, one side entrance, can cause a pile up getting in & out. The Ralph's itself is good size. They are typically well stocked, had one issue one time. They normally have organic kale bundles for .99 cents. This time they even had a sign. But there was no kale in the spot it should be. I asked one of the guys stocking apples about it and he took be over to another guy stocking salad in a bag. He said he had kale in the back, but couldn't put it out until Sunday, it was Saturday. Hmmm, isn't Saturday one of the busiest days to by groceries? You have a customer there trying to buy something and you won't sell it to them? Aside from that, it's my go to. read more

Update: this Ralph's has earned their 5th star back. The baked goods department has been on point lately. French baguettes are back!! If anyone is wondering, spicy jalapeño bagels are new to the assortment. Couldn't be happier! read more

This is where I make all the magic happen (not that magic) but the tools and ingredients I need in order to cook up a storm!!! I like this spot because its not crowded, and they usually have everything I need!!! read more

I don't normally shop for food at a place where their name means to vomit but this place is great. Fresh produce, fresh meat, and the freshest air fresheners around. I'm really glad Chief Wiggum's son made a name for himself. read more

Oh my god, every one at this market is so nice from the managers down to the baggers and cashiers and stock people, just everyone. They always say Hello, offer to help you to the car, ask about your kids, like, I love them. One day somebody was giving away German Shepherd puppies in front of the Ralphs, they had three in a basket and I saw them, went home, and later got the puppy. Now, everyone at Ralphs knows I got my dog at Ralphs so whenever I bring him everyone walks out and says Hello to him. This is a really good market. The food is good and if you ever have a problem they are nice about returns. Great place, great people, has been that way for a long time (been shopping here twenty years), and will be that way for a long time to come. read more

I usually shop at Trader Joes but if I need something that's not available there I'll head over to a Ralph's or Von's. This Ralph's is big, clean and new. They also have a huge parking lot so you're never waiting for a space. read more

This Ralphs is great besides the fact that I have tried to call this store for 3 days straight and they do not answer the phone. I need to see if I possibly left my debit card there. read more

HEALTH CODE VIOLATION! In the meat section on a recent morning - the butcher had a rack of unwrapped meat out to apparently put in the display and here comes a woman with a DOG IN HER CART! No service animal vest in sight. She made it to the back of the store, so I am quite certain at least one employee in this market saw her. I brought it to the attention of the first employee I saw, who responded with a shrug, "Oh, okay...." I'm an animal lover and owner, but I certainly won't be buying fresh food where they allow animals riding in the carts. read more

I went into this store for some honey and tea. I got a pretty bad bug and was feeling bummed. Thankfully this Ralps is organized and stocked accordingly. I had been to two other stores and they didn't have what I needed. I was greeted by the cashier Steven at check out. I must say his smile can light up a room. Instantly my day began to uplift. This amazing comforting customer service was followed by the cashier assistant Karina who was so compassionate and said she hoped I got better soon. I am a fan of any store who gives you a mom and pop feel. Wholesome sincere customer service is hard to come by. I've always experienced that and this store and that is why I make it a point to shop here whenever I can. Thank you Ralphs for employing quality employees who make your store amazing. read more

Mario at the bakery provided excellent customer service!! He went out of his way to make the cake I wanted just in time for me. Thank you Mario!! read more

This is a newer Ralph's. Their produce selection is good and the cashiers are friendly. I typically look for items on sale and Ralph's hasn't let me down in that aspect because there's always an abundance of sale items. Make sure you have a Ralph's card. read more

Juana , helped me over the phone in regards to a sale item, she mentioned that there was only 1 left, asked her to hold it until 6:15p.m. and she did, when I arrived she was the one who asked if I needed help when I saw her name tag, I said that I had called earlier and had spoken to her she remembered my name and pointed at the item that was waiting for me, she also helped at the self check out stand, this Ralph's is lucky to have someone like her, keep up the great customer service! read more

Nice big store with a pretty good liquor aisle. Decent deli and somewhat cool workers. I miss the old ranch market that became a Hughes then ralphs. Shows how much B-Town has grown. I only miss how much smaller old B-Town was and also all the longtime employees that were slowly replaced with weirdos in the new location. It's a good change. Burbank still has some growing up to do. read more

There are shopping carts all over the parking lot but none in the corral up front when you need to get one. It's pretty obvious that none of the workers care; this is confirmed when you reach the checkout line. It's a grocery store, so good in a pinch, but if you have a choice, go somewhere else. read more

Work at a nearby restaurant so I stop by here any time we run out of produce. Stopped by today to get some tomatoes and was very pleased with their customer service. An older gentlemen in produce stopped and asked how I was doing and if needed any help. Cashier and the guy who helped bag my items were very informative and nice. A nice hello and thank you make anyones day better. read more

Overall its a nice store. You get more bang for your buck here vs. Pavilions. Basically its a chain Supermarket so you're not going to leave the store wanting to yelp them 5 stars. read more

Hate this market! It's not bad during the day, but at night, especially the last hour that they're open (12;00-1:00 a.m.), it sucks! They close the self-checkout lane at either 11:00 p.m., or 12:00 a.m. (not sure exactly which time), and they usually only have 1 check-out stand open, and quite often, they don't even have anyone bagging groceries, no matter how long the line gets, and I've seen the line literally go halfway down one of the aisles. Unfortunately, this market is really close to my apartment, and the only market in the area that's open past midnight, and since I'm a night owl, I sometimes have to run out and grab an item at 2 at the market late at night. The checkers are really friendly, but I wish their management would either hire more checkers and baggers late at night, or at least, keep the self-checkout lane open until they close. read more

If you need beautiful flowers, go to Ralph's on Alameda , Burbank. Angela is a great florist she is very professional .

Great Service. Employees are always nice and helpful.

Huge store with a gigantic selection not found at other Ralph's. It's one of the best Ralph's in Los Angeles in terms of selection. The only store where I can find "thin" corn tortillas. The have a very large deli that offers catering and a bakery too. I work nearby and many colleagues eat there at lunch. Every section is large. Lines get long at rush hour is my only beef, but that is to be expected. read more

Love this grocery store .. What i dont love is one chunky cashier who thinks shes a godess. No sweetheart ur not a godess u are a cashier. You ring up my groceries. :) but the rest of the staff is helpful and friendly and are always at hand. As far as groceries go i have yet to look for something and not be able to find it. Local people.. I highly recommend it as opposed to any other nearby grocery read more

This is my local Ralph's I always attend to. Easy parking. The ailes are very clean. Fruit is always fresh. But pricy ( unless they have there sale) there seafood/ deli department is okay. (not a big fan) they have good potato wedges :) salad bar sucks. I really like there wine deals they have. The only products I don't purchase here are my sons formula or diapers they are expensive. I always go to self checkout because they have many Ailes but only 1 or 2 cashiers are open. Overall I love this Ralph's location. See you soon. read more

The manager Dennis, big guy with glasses, allows non working dogs in this Ralph's. No questions asked. That is his attitude on 2 separate occasions when I saw family pets in the store shopping with their owner. read more

I get chocolate cake from Ralphs. It's so delicious and fresh.