At first I really liked the office and decided to get clear aligners, which I now regret. I have…read morenever had any significant dental issues but experienced a tooth dying due to trauma from the clear aligner shifting my tooth too quickly. Dr. Matt was NOT monitoring my tooth as he did not check in with me when I went into the office to pick up the new trays. I had even made a comment to the dental hygienist that I had experienced a significant amount of pain in a tooth and was brushed off and no one ever followed up until I called the following week to say that something was wrong with my tooth. Dr. Matt first told me that my tooth probably died from a trauma I did not remember from childhood (even though I NEVER had problems with my tooth prior) then he went out of his way to call me and tell me that COVID probably damaged my tooth. I never received informed consent and had NO IDEA clear aligners could lead to this Either way I ended up paying a significant amount of money to get treated by an endodontist. I also never received any sort of apology or acknowledgment of what had been done to me. Over a year later and I absolutely regret ever going here and wish I could turn back time and go somewhere else.

From the moment I walked in, the experience was exceptional. The front desk, especially Mia, is…read moreincredible. She tells you everything you need to know before you even think to ask. It truly feels like she can read your mind, and it makes the whole visit stress-free. Dr. Matt is really cool and great to talk with about any concerns I might have. Everyone I worked with was kind, skilled, and gentle. They explain everything clearly and keep a level of professionalism that never feels stuffy. The office has a friendly, family-style warmth. I highly recommend Authentic Smiles without hesitation. They make going to the dentist easy.

Great patient service. Great team and doctor! I am very…read morepleased with the work they did. Would recommend this place to all!!

To be updated after issue resolved. Dr Stocker apparently works part time?!?! But unclear what days…read morehe actually works. I scheduled to have a Stocker day, 6 mo. in advance and was told he wasn't there that day my appointment finally arrived... My issues pertain to billing, updating patients about Dr Stockers slow departure, and MOST importantly, still using Dr Stockers stellar reviews for their own benefit. The communication style with this new clinic is far from stellar. Ive been a Dr Stockers client for 5+ yrs and thoroughly disappointed in their new practice procedures...... **Another big disappointment is not (yet) being approved or registered with Delta Dental, my dental insurance company. THIS NEW OFFICE THAT STILL USES Dr Stockers yelp account....TOLD ME THEY ACCEPT MY DENTAL INSURANCE... but I am still waiting for them to register with my insurance so they can appropriately bill for my services I received.... Not sure where to go from here if they never become "in network". Mind you, I was within network under Dr Stockers old practice located off of 38th st. One would think, if they merged offices or bought another company out, they would make sure theyre fully registered with insurances, so they can properly bill patients who come into their office. Not the case here.... Beware, they may/may not be approved with your insurance company.

I recently had my braces removed after wearing them for two long years and wanted to get a good…read moreteeth cleaning, and rightly so. I made a first time appt with Happi Dental when I decided to switch from my old dental insurance policy to an Aetna dental savings plan. My regular dentist (who is an exceptional practitioner), did cover this particular plan and so I would have been out of pocket for the tooth cleaning. Instead of spending $120 out of pocket expense, I decided to go with an in-network dentist. This was a BIG mistake. First off, both on the phone and when I walked into the office, I mentioned that I did not want x-rays because I have a condition called mandibular tori (basically where there are exposed bones under the tongue from Jawbone stress due to teeth grinding and clenching or bruxism) And also I did not want any out-of-pocket expense which would have been defeating the purpose of going there in the first place. I was repetitive with my communication and I ​was VERY clear and up front about this and I mentioned several times (at least 4 or 5) that I did not want any x-rays. On the phone, to the receptionist, the dental tech and the dentist as well. Epecially with the fact I was Not going in for any major or specific dental work that day, it was only a routine teeth cleaning. Seems pretty obvious, reasonable and clear, right? ... But then the dentist and tech told me that they could not perform a cleaning without taking x-rays. Here is where they went wrong. Not only did they take X-rays which, by the way she did a good job at not putting the mouthpiece in my jawbone and did the best job she could even with help from the dentist, and yes they were diligent with that part of the experience. As well as with the cleaning, they did a great job with the teeth cleaning itself, I do have to mention that part. ... However, they failed to mention that they were going to charge me $230 for this. If I had known that, I would have walked out right then because I specifically said not only did I not want x-rays because they hurt, but also being as I did not want any out-of-pocket expense. (I just spent thousands of dollars on my mouth with dental work and braces and I was not looking to spend any more for at least another 6 months) ... But did they listen to me and follow instructions? No. Not only did they charge me over $230 for the visit, they also forgot to send me the x-rays to me email that I specifically asked for twice before I left. And when I wrote them when they asked about my experience and explained what had happened, instead of offering a refund they mentioned that it was " their company's policy" (they did eventually apologize though saying they were very short staffed and busy though) They failed to mention at the time of the appt before, during or after the cleaning. Of course until it was time to pay. I didn't have the energy to argue so I just paid what was owed and left absolutely furious! If I had known this beforehand, I would have just stayed with my regular dentist who is just awesome, honest and always does great work. And at least he does not take advantage of his dental customers either. At least he had has the respect, professionalism and communication skills to inform me of any charges that will be made right up front! If you're going to schedule with this office, make sure you know it front any charges that are going to apply before scheduling the appointment or else they were certainly take advantage of you. And not tell you about the charges up front. I would most definitely Not recommend this establishment and will not be going back again ever due to their lack of honesty, respect, communication and professionalism. And oh by the way, I still have not received those x-rays in the email either.

I went in after 1.5 years without a cleaning. I hate the dentist so I put it off every time. I'm…read morealso very weary of new dentists, I've had bad experiences in the past. But they did make me feel comfortable and unjudged which helped ease my nerves a lot. The building location is in a slightly run down, very busy plaza. There were some people struggling with homelessness right out front that made me nervous walking in. But once inside it was very clean and nice. One thing I didn't love was that all the cleaning areas are pretty open and there isn't much privacy between stations. Also, they had music pretty loud, which made me a little anxious. But they asked while waiting if I wanted to watch Netflix which was nice. They did an exam and x-rays, and then sat down with me to recommend the treatment plan. Then later that day they let me come in to get a cleaning and fillings. I appreciated how they showed pictures of my problem spots and explained all the costs and options. I asked for laughing gas (nitris) for my dental anxiety and they gave it to me no problem with a $75 fee (it wasn't covered by my insurance). The cleaning and fillings themselves were super painless and easy with the nitris. I watched Netflix the whole time and it was over in an hour. Will definitely come back!

Highly professional doctors, excellent service! Thanks to…read moreeveryone! I have already forgotten what a toothache is!

This review is by someone who has had a fear of "The Dentist" ever since he could remember…read more.. ...with that said, I'll be returning to Arboretum Dental. From start to finish, my "fear" was put at ease. Dr. Truong and his staff are extremely calming. He communicated with me throughout my procedure, which kept me level headed. I could feel i was in good hands the entire time. Dr. Truong and his staff will continue to have me as a patient, knowing that "fear", is just that.

I've been seeing Dr. Jaros and Bailey at Austin Dental Works for about 1.5 years now, and I…read morerecommend this office to everyone I can! The office staff is friendly and welcoming, and they do their best to work with you. They are upfront about pricing and always tell me what my co-pay/total bill will be prior to any services, making every visit a smooth process. Also, it is easy to schedule appointments. I typically do so over the phone, but this last visit, I scheduled the appointment using the online form and was quickly contacted regarding availability. I also appreciate how they run on-time. I always arrive around 10 minutes before my appointment, and I have always been taken back at the exact time of my appointment. Cleanings take roughly 40 min, then Dr. Jaros comes in the check everything out, and I'm typically back in my car and driving home within 45 min of my appointment starting. BONUS: they offer free teeth whitening for patients with every cleaning! This is the main reason why I started coming to ADW in the first place.

Cancelled my appointment without notification. Drove to office and they had cancelled my…read moreappointment.

Absolutely fantastic experience with Dr. D'alfonso and his entire office and medical staff: they…read moreare so very friendly and they were very caring for my mom who has dementia and she was confused during her visits and they were patient and supportive and she was treated with the utmost respect and care. Dr D'alfonso personally followed up with me - twice - to make sure my mom was ok after the cosmetic procedures. I truly appreciate this 'extra attention' as it speaks volumes. The actual results of his work were super and my mom feels like she is her beautiful self once again, and it has made a world of difference to her, which is the most important thing. I highly recommend Dr. D'alfonso and his team at Lakeway Cosmetic Dentistry if you are looking for excellent results, fair pricing, and top notch service with follow up check ins if applicable, and genuine interest in your well being not only just with the results.

Finding the right dentist is hard and rare. It takes a lot of research usually. (i only want the…read morebest of the best working on my teeth!) I am someone who already has dental anxiety and white coat syndrome so trust me when i say Lakeway Cosmetic Dentistry and Dr. Dalfanso are the best ones in West Austin and in the entire city, in my opinion. Honestly im so impressed ill just go ahead and say they are the best in all of TEXAS (just being honest...) they make you comfortable so the anxiety fizzles away. If we ever move, I'll fly back to Lakeway for my appointments. Dr. Dalfanso is extremely kind and down to earth (he has great bedside manners which was always important to me when finding the right dentist) and his background is just extremely impressive. I trust his judgment 10000%. I think it's cool how i wanted to find the best cosmetic dentist when we moved to austin and i actually did so now im a patient for life. The entire staff is also SO sweet, and you are getting gold star treatment. I love the whole office too, the vibe and decor feels right and it's comfy in there! They play my fav music and all the people who work there are fun to chat with also!! Dr. D is not only my dentist but my husband and kids also go there so we are all patients now. So, yayyyy for our family lucking out and finding the best of the best I give my review 100 gold stars

Dr, Gokhale is the finest dentist I have ever been to, and I have been to many. She is highly…read moreskilled, very gentle and thorough. Her staff is also excellent, friendly and well trained. Do yourself a favor and the next time something hurts go to see her. You will be grateful and fortunate to find such a skilled dentist.

Really great office manager, but that's it. I've had…read moreinconsistent/incorrect bills two times now and office manager was the only person in the office that remotely cared or listened to me. I immediately switched dentists after a pretty painful deep cleaning, River Rock Dental has been way better.

Very transparent and genuine Dental Clinic. All of the staff proved very genuine care and feedback…read more I found Bridgeview Dental on Groupon and purchased the Dental Exam + Cleaning Deal. I received a 3D X-Ray of my teeth, and spent approximately one hour where my teeth were constructed via a virtual image. I was able to see my cavities, plaque, gums, and other dental features that were vital to my exam. I received a very thorough cleaning and left the office with plenty of recommendations for my future dental care needs. Very genuine office doing honest work. They offer affordable dental care plans for those who do not have dental insurance (Basic plan was approximately $395 a year that came with two cleanings and an annual dental exam). Definitely recommend for those seeking genuine dental care!

I want a refund for the crown you guys gave me with a margin left in there that literally went bad…read moreafter 3 years. Or it was bad from the get go. I cleaned my teeth religiously and had no other cavities but somehow some decay got in a gap that was literally left open. That costed me an entire headache and 2 thousand dollars to go to another office and get another crown. I want a refund. I've seen the x rays of the tooth the margain you left. Crowns don't go bad in 3 years, nor was it anything on my end considering it was the tiniest little amount of decay that got in a gap that was left that costed me 2 grand.