This is VERY long overdue, but a necessary review. Smile 360 is the bomb! I started going here 3 years ago and have since gotten my husband and all of my friends to become regulars :) I can't share only one experience, but here are the reasons you should go to Smile 360: 1) The office- clean, bright, and TVs on the ceiling :) It's small enough for attentive care but big enough to be able to offer all of the latest tooth technology (most of which you'd never hear of otherwise!) 2) Awesome staff!- Sarah the hygienist is really knowledgeable and made me feel really comfortable (even as someone who hates going to the dentist ) the office staff always makes sure to fit me in, even when I call and reschedule 2-3 times (sorry!) They even did a same-day fit in for my friend who broke her tooth and fixed my friend's loose bracket on her braces that was visiting from PERU at no charge! 3) Dr. Ip- T.H.E. B.E.S.T. I've never been to a dentist that I've trusted more. He is SO honest and does not try to up-sell you. I've had so many concerns about my teeth and Dr. Ip takes the time to explain which ones I don't need to fret over and which ones are more pressing to correct. Go to SMILE 360! read more

They will use every penny of your insurance for whatever you are having done. They don't do common procedures such as extractions

This has been one of my favorite dental visits I've ever had. I was a new patient so they took X-rays of my head and did a general exam. I learned so much about myself and they were so thorough. Dr. Ip, Shae, and Grace were all such a pleasure. On this visit, I learned that I have a deviated septum and also a tight oral frenulum. These might be why I have breathing problems at night. The team was never pushy with trying to sell me on services or products which I really appreciated. They have such cool technology that really gives me an in depth overview of my oral health. The only thing I would recommend is if they played music in the lobby or something. It echoes and is awkwardly quiet in the lobby. I would absolutely recommend the dental office and will be back for my next check up/cleaning! read more

I took my grandson's here for checkup, cleaning, etc. Awesome experience from receptionist, hygienist to dentist, we were all impressed with this friendly, knowledgeable and relaxed practice. Thank you all so much!!! read more

I was a client of Dr. Ip for 7 years before I switched dentist cause he was no longer in network. It's only after I switched dentist that I realized how much better the quality of work I've had for 7 years. I've never had any issues having fillings or crown done at Dr. Ip but OMG, my temporary crown fell out 5 times in 2 weeks at my new dentist. I'm currently checking the dental insurance at my new job to see if Dr Ip is back in network. read more

Dr. Ip is such a fantastic dentist and I highly recommend him to everyone I know. I first saw him the week after I moved to Austin and was looking to fix a cracked tooth. He was able to see me right away, listened to all my concerns and fixed my tooth as quickly as possible. I have continued to see him as my dentist for the last 10 years because I know I will always receive the best quality care. He is so kind and you can tell that he genuinely cares about his patients. I have never doubted that the care options he gives me are in my best interest and that's why I trust him completely with my dental care. Even when I moved halfway across the country for a couple years, I continued to fly back to Austin to see him for my check ups. He has helped me take the best care of my teeth, fixed my bite issues with Invisalign and has always been available when dental emergencies have sprung up. His front office and hygienists are wonderful people and feel like friends when you are coming for your appointment. I have always received wonderful professional care from everyone I have met. For anyone that may be nervous about going to the dentist, visiting Smile 360 is a calm and welcoming experience with a team you can trust. Whether it's a routine cleaning, Invisalign or something more complex, I wholeheartedly recommend Dr. Ip and the team at Smile 360! read more

Thank goodness for Smile 360!!! I was recently at SXSW, and had a dental emergency and I came across Dr. Ip and his awesome staff in a strike of luck. They fixed my issue, were super accommodating and well priced too. If I lived in Austin, Smile 360 would be my go to. Thanks again Dr. Ip!! read more

One of the best dentists I have ever had. Very thorough, will provide advice, and the staff is comforting kind and friendly.

I am so thankful for Dr.Ip and his staff. I started my Invisalign journey about 3 years ago and am glad I made the switch to Smile 360. Every visit has been a positive one due to the amazing staff. read more

Such a welcoming environment! Tiffany was so sweet and made sure that my first time was smooth. She made me feel very comfortable and did a great clean to my teeth. Front staff is awesome and Dr. Vincent had a great sense of humor. I would def recommend this place to my family and friends! read more

I love Smile 360. Lindy & Erin at the front are absolute angels. They always go above and beyond to make my experience so enjoyable. Dr.Ip is a dental god, always making sure my teeth look beautiful and healthy. Cannot recommend this place enough. read more

Can't say enough good things about Smile 360 and the staff. Tiffany was amazing, she walked me through each X-ray, explained every step and made sure I was comfortable. Dr. Ip was great! You can tell he really cares about his work and his patients. He went through in detail everything on my exam and explained in layman's terms what was going on and what I could do for preventative care. I had to have a filling replaced and Dr. Ip made sure I was comfortable and let me know how to signal him if I was in any pain, which I really appreciated. I've never been to a dentist that puts as much pride in their work as Smile 360. read more

I spent two years (and a LOT of Dr. Ip's time) asking ALL of the questions about veneers. Every single time I went in for a cleaning, Dr. Ip would come in and go over all of my questions and concerns without any pressure for a commitment from me. When I finally did commit, he spent even more time going over different options with me and the best way to get the absolute most value out of my investment. We talked different shapes, different styles, different colors. He even gave me the option of having JLo's exact smile! Pretty cool, but even better than that is the team of professionals he works with to create a smile that would be absolutely perfect for my own face. Dr. Ip took tons of x-rays, photos, measurements and video's of me talking, laughing, smiling and came up with his own design, then sent all of that information to a team of 4 other professionals who all work synergistically to create the PERFECT smile for me. This experience was nothing like my first experience with veneers (different dentist) 13 years ago. I am a skeptic by nature. I am also a perfectionist with incredibly high expectations. Dr. Ip has earned my full trust and exceeded all of my expectations. My teeth look absolutely gorgeous, natural and better than I could have imagined. They were also kind enough to send me a bouquet of flowers the day after I received my veneers with a thank you card. If you are in the market for an incredibly confident smile that is fully functional and healthy, Dr. Ip is the dentist you MUST go to! Do exactly what he suggests and you'll find yourself smiling in the mirror for hours read more

Dr. Ip and his staff are the best. I've had my teeth cleaned here for years and also had my Invisalign done with Dr. Ip. Always friendly and of course provide great service. read more

I've been blessed thus far in the teeth department - I don't have cavities and haven't undergone any oral surgeries, other than wisdom teeth removal many years ago. So, I'm writing this review as a patient who has gone in for routine cleanings and check-ups only. I've been happy with the services I've received... nothing really to either gush or complain about. Pretty much what I expected going in. The hygienists get down to business and the ladies at the desk are friendly. I'm in and out quickly. I greatly enjoy the two TVs, which allow me to watch Ghost Adventures while spooky, loud machinery is in my mouth. A couple grievances: - They give you glasses to cover your eyes from the gunk that flies out of your mouth... that's all well and good, but one time the glasses were filthy with other people's mouth gunk. I did not like. - I don't have a problem with the dentist himself, although once he called me by the wrong name (oddly, not the first time I've been incorrectly called Veronica). I do feel he has been a little rushed and sales-y... for example, I'm asked, "what is most important to you? Your oral health, condition, or cosmetics?" (Or something along those lines) and asked to prioritize them. It's a nice sentiment, but something about this place almost feels corporate... like, it's a very systematized experience that feels slightly McDonalds-esque. I have also been offered various other (cosmetic) services that aren't really necessary. - I am a smoker, so going to a medical provider of any kind is a little scary, and on top of that, I expect to be shamed. I have encountered some mildly shaming comments from hygienists - like, my teeth are dirtier than those of non-smokers "for whatever reason" and the lady emphasized that she had to do extra work because of it. Ok, fine. The dentist also asked if I was willing to "make a promise to join him in working toward quitting" and I thought... nope, no thanks. The space itself is a modern minimalist dream - and a far cry from the basement family practices I went to as a kid. That's a positive. Overall, a good experience, but something about my experiences has felt a little phony. Like I'm less of a patient and more of a customer. read more

Best Dentist Ever! Been coming here for about a year now, and I have consistently been blown away by the friendliness, professionalism, and overall badassery of everyone I've interacted with at Smile 360. You will be in GREAT hands with Dr. Ip and his staff. I've had everything from routine cleanings to a crown done here, and I can say without a doubt this is the best dentist's office I've ever interacted with. A++ read more

I found my new forever dental practice. I was blown away with the knowledge and expertise of everyone in the office. I have major anxiety when visiting the dentist. I didn't feel uncomfortable at all today. I'm fact, I left feeling at ease knowing I would never have another negative dental experience now that I am seeing Dr. Ip and his amazing team! My appointment started at 9am and that is when I was seen (awesome). read more

Words cannot describe how much I loathe a visit to the dentist I would sooner get dental work performed by a cross checking hockey player against a rink then willingly partake in mouth rehabilitation. Luckily my friends at Smile 360 knew this and took every procedure to make sure that I had a grand ol' time (or the most humanly possible for getting your teeth drilled) I watched Travel channel and was doped up on laughing gas while I had a small oral operation performed and has literally no discomfort the entire procedure. I cannot recommend them enough, if you must get your teeth dissected, these are the guys to do it. Travel channel teeth probing Gabriel read more

I am so grateful to have found Dr. Ip and the team at Smile 360. I moved to Austin in 2011 and struggled to find a dentist that I trusted in Austin. I loved my dentist in Arizona and was so sad to leave him that I even continued to see him a year after my move. I finally found a new dental home at Smile 360. I love the all team, the office (the privacy is great), and most importantly, the knowledge and care of Dr. Ip. He is interested in your overall health (not just your teeth). read more

Let's be totally honest....normally, I REALLY dislike the dentist. But oh my goodness, Dr. Ip and his team are absolutely the BEST and they made my experience enjoyable (something I never thought I would say when it came to dentistry of all things). I have an intense phobia of the sound that the tools make scraping against my teeth, so much so that I once left a deep cleaning at another dentist's office with only half of my mouth done and NEVER WENT BACK - which says something considering my normal tenacity when it most anything else in life. Dr. Ip and his team heard my concerns and were able to keep me calm and comfortable during my cleaning, a first in my entire life! First off, the staff is absolutely wonderful. They are all so kind, happy, and personable. There is nothing cold or clinical about the space or the team, and I immediately felt well-cared for, heard, and in good hands. I adored my dental hygienist - she was sweet and funny and very quick. She had me laughing and feeling at home immediately. The team at Smile 360 are also incredibly thorough, not only making sure to take plenty of films and photos of my teeth but also discussing all of their findings in depth with me. They took me on a "tour" of my mouth, showing me X-rays of each tooth on a big screen and explaining what I was seeing, what was normal, and anything to keep an eye on. They also checked all of the muscles in my jaw for knots (I had some complaints regarding consistent jaw pain) and then made some solid and non-invasive recommendations for ways to address the pain. Their approach seems very geared towards the needs of the patient and not some hidden agenda like other practices I have been to, there were no upsells or recommendations for things that I didn't need, which I really appreciated. You can tell that they are focused first and foremost on the health and comfort of their patients. Dr. Ip has a wonderful bedside manner just like the rest of the staff and is totally relatable and kind. I left with a much better understanding of the state of my teeth and even got some info on ways to brush better. I don't know about you, but I like to understand what's happening to my body and in my mouth, and this was the first time someone had taken the time to truly break it down for me. I'm actually looking forward to going back! Aside from the incredible staff and killer service, the decor is a minimalist's dream - complete with elegant, simplistic pieces and tall, open ceilings. The pops of orange and teal bring just the right amount of cheeriness into the space and the decor is Pinterest-worthy, making for an all-around amazing experience! Annnnd for those of you who like me appreciate a great doctor and good schooling, Dr. Ip got his DDS from NYU...so you know he's gotta be good! read more

I am VERY OCD about my teeth. I love having my teeth cleaned. I was new to Austin a couple of years ago and saw a flyer for this place as decided to check it out. I've had the same dentist my entire life back home so I was nervous trying a new place. My hygienist back home was very delicate and thorough so I was hoping for the same. Dr. Ip and his entire staff are fantastic. He is very knowledgable and professional. The receptionist is really sweet and friendly. Megan was my hygienist this past time and I was blown away at what an awesome job she did! She is extremely thorough and also very delicate. They have nice tools so I felt like I was in and out but also had the most perfect cleaning I've ever had. They also have TVs on the ceiling and let you pick whatever you want to watch, so I got to watch the friendly match with Argentina v Germany (Messi FTW). Can't wait to go back for my 3rd visit! read more

Dr. Ip and his whole staff are awesome! Exactly what you wouldn't envision a dentist to be- friendly, non-judgy, easy, and inexpensive. I found this place on Yelp- bc it's close to my house (on South Lamar)- and was super nervous bc dentists are usually the worst. Thankfully, this is not the case with Smile 360. The girl at the front desk is friendly and helpful, the office is clean and modern, and the equipment is brand new. Once you get your x-rays done (the x-ray tech is also very sweet) you move into a room with not 1 but 2 TVs to watch (one in front of you, and one on the ceiling so you can watch while they work on you). I know this seems small, but there's nothing like Shark Week to calm your nerves while you're getting your teeth cleaned. Dr. Ip is honest and straight forward. He wants to help you in the fastest and most effective way possible, without charging you a ridiculous amount of money. My first appointment was February (2013) and everyone kept telling me that they wouldn't give me a cleaning or fillings on my first time. The first time was just the consultation appointment (ie. where they judge you for not going to the dentist in years and tell you to floss), and then they would schedule an additional appointment. NOT HERE!! He did the non-judgemental consultation and told me I needed a cleaning a 2 fillings. AND THEN he said we could do it all right then!! I had to leave the room momentarily to sign the waivers with the front desk (bc insurance doesn't cover everything- but it was still inexpensive) and then I was back in the room with laughing gas and everything! I was in and out of there in about 3 hours feeling happy and relieved (and numb- obviously) that I had found a dentist that made me feel good about scheduling another appointment 6 months later. One of the best parts was when they said if I "liked them" on Facebook, I could get a professional whitening gel and a custom mouth-mold for only $15!!! It's been 6 months and I haven't even used my whole tube of whitening gel! And it works too- way better than Crest Whitestrips. Why do people spend $300 on whitening treatment at dentists? I spent $15 :) Yesterday was my 6 month checkup/cleaning and it was just as great of an experience as the first- better even because I didn't need a filling. So if you live in South/Central Austin, or you don't mind a short drive for great service, definitely go to Smile 360. When it comes to dentists, they are the best in Austin! read more

My first experience here was great. They were on time, the front desk girl is awesome, and they are super nice. More than any other dentist (and I have had a lot since I move a lot) Dr. Ip really explained things regarding my teeth...instead of just using scare tactics. I loved how he gave me a few options to choose from when it came to my teeth. It also seemed like he had a lot of new "stuff" like the latest this and that...which I am all about. Also...I will never go to a dentist without a tv! Love having the tv to watch while I get my teeth cleaned! Parking was easy too. read more

I chipped my front tooth over the weekend and was referred to Smile 360 by a friend. Not only were they able to get me in quickly, but the entire staff was amazing! Dr. Ip was extremely knowledgeable and I could tell I was in good hands. I honestly left there thinking it was the most comfortable I had ever felt during any dental experience. read more

Went to see Dr Ip after being referred to by my friend. Super friendly and professional. Got me taken care of what was needed right away. But the best part of the experience was how great Erin and Lindy were. They really made everything feel super comforting. Very impressed with the way I was treated. read more

I have seen Dr. Ip several times now and am extremely impressed with the level of care and service the office provides. The staff is friendly and everything works like a well oiled machine. Dr Ip really goes above and beyond anything I would expect from a dentist and I've recommend this office to several friends already! read more

Unfortunately, although Dr. Ip himself seems to be quite up to par with the latest dental technologies, his office is by far the worst I've ever seen. The staff sees you not as a patient who needs help but as a wallet. They don't take any responsibility for even what they personally instruct you to do. Before scheduling, I specifically asked them which insurance plans they accepted. They provided me with a list from which I picked a plan by Delta. Then, I made an appointment for a regular teeth cleaning. A day before the appointment they called and said that they did not accept that particular Delta plan any more! To keep doctor Ip, I decided to change my insurance. This time, to make sure that Dr. Ip's office accepted the new plan, I double checked with them and only after they confirmed that they accepted the plan, I changed my insurance to Cigna and scheduled yet another appointment. But a day before my appointment, the whole saga repeated once again! I received a call from the office saying that they do not accept my insurance (Cigna) and that I have to pay out of pocket! When I brought the whole problem to their attention, the girl at the front office very casually said that at the time she didn't realize that their office did not accept this particular plan by Cigna! When I said that it has now been over 2 years since I have seen Dr. Ip and that all these insurance changes which they themselves had initially confirmed, have cost me time and money and that in order to be able to apply my dental insurances to my dental visits I have had to wait months for each insurance change, that is why since it is they who has caused these problems, at the very least they should honour my tomorrow's visit without charge until I changed my insurance once again to one that they would accept. At this point, the girl at the front desk, without saying a thing, put me on hold and disappeared! After coming back a few minutes later, she asked "Are you still there?!" and gave the phone to her supervisor. I explained the whole situation to the supervisor saying that not only that I have lost a year to get my dental implant done - since by changing my first dental insurance (Delta) I've had to wait a whole year to be eligible for their coverage - I have had to wait another 9 months with Cigna to be eligible for my teeth cleaning. Instead of apologizing and taking responsibility for their own mess up, the supervisor told me that it was my fault that I signed up with a wrong plan (even though I said to her that I have proof of their own email confirmation for signing up with this Cigna plan!). She dismissively repeated that in order to keep my appointment tomorrow I would have to pay $286 out of pocket for my teeth cleaning! Not only that this whole saga has been nothing but frustrating and extremely aggravating, but quite frankly, this is quite a steep price to pay, especially considering that the cleaning is not even done by Dr. Ip himself, but by an assistant! So, I strongly recommend against this office - who should change their name from Smile 360 to Cry 360! read more

When I moved to Texas two years ago, I randomly picked a dentist that was covered by my insurance and since I remembered seeing the sign for Smile360, that was who I picked....and I have been beyond pleased with the service and care I have received. The receptionist always knows who I am without the help of a computer screen; I have never had to wait beyond my scheduled appointment time; the staff are all friendly; and Dr. Ip is knowledgeable and thorough. Even though I received quality dental care, their customer service is exceptional and is what will make me a patient for as long as I live in Austin. Never in the medical or dental field do I remember getting a follow-up call or email from any doctor, but I did from Dr. Ip. It was refreshing to have a doctor who cares that much about their patients and really works to resolve any issues. read more

I know the cliche is to hate going to the dentist, but the key is to find a place with an amazing staff! I actually look forward to going to the dentist at Smile 360 because everyone who works there is so positive and welcoming. It makes the appointment go even better beyond their expertise and new equipment. read more

I was in need of a dentist on short notice for a monster toothache. I read some positive reviews and made a phone call, within a few hours I was being checked out by Dr. Ip. I had the most painless tooth extraction and cavity fill ever. I was sent home with some pain killers and coupons for the Soup Peddler. His staff is exceptional. They are fast, polite, and in the 4 visits I've had, I've never waited more than 5 minutes in the waiting room or dentist chair (which has multiple TVs and the first thing they do is hand you a remote). If you are going in for a procedure, I highly recommend opting for the "laughing gas" for a nominal fee. Plus there is a pharmacy next door (also a donut shop and coffee shop, which I'm sure they'd prefer you to skip for the sake of your teeth). read more

I recently had to change my dentist due to switching to a new job in South Austin. And I was referred to Dr. Ip by a friend. He was very patient with me, and took his time explaining each and every procedure that he would want me done. Most importantly, he did not try to up-sell anything by explaining to me what needed to be taken cared of right away, and what can wait. Dr. Ip has a group of amazing staff as well. They're highly efficient in performing their tasks, as well as being courteous to their customers, e.g., me. The facility is clean. The equipment is modern. There is even a TV mounted onto the ceiling, so that you can watch TV while the doctor operates on your teeth, which helps taking some anxiety away. My overall experience has been great, and I highly recommend this dental office. read more

I cannot say enough positive things about Dr. Ip and his entire staff. I have a tight schedule and they try so hard to find appointment times that work. I also really don't like the dentist. Dr. Ip and all of his staff are so sensitive to difficulties with the dentist and try to provide breaks as needed during dental work. Dr. Ip explains things so so well and really wants his patients to understand what is going on along with options for treatment and care. If I could give more than 5 stars I would! Highly recommend!! read more

Had my first visit today. The staff is absolutely amazing. Tiffany performed my initial x-rays and examination. She later performed the cleaning and completed the cleaning with no discomfort on my end. Dr. Ip came in later to consult. He is pretty hilarious. I would highly recommend this office; especially for anyone who is looking for a new, fun, and professional staff and also for those who have had bad experiences at other offices. read more

I would like to express my appreciation to Dr. Ip and the wonderful staff at Smile 360. I have always had a fear of dental work since my childhood and as a result, would put off visits to the dentist. I have also been to some dentists that left me feeling horrible about my teeth. This is not the case with Dr. Ip. In fact, he is the very first dentist who has actually helped my periodontal disease. There has been a marked improvement in my gums and for the first time I actually feel positive about the future of my teeth! Everyone there has been super kind, courteous and very professional. They put me at ease from the moment I contacted them in need of a crown, which by the way, fit perfectly. Thank you so much Smile 360! read more

I had a great experience with Dr. Ip and his entire staff. Everyone was friendly and very professional. Dr. Ip took the time to answer all of my questions. He was able to explain very technical things in a simple way without being condescending. This is very important to me. The office is clean and modern and all the equipment is new and state of the art. I would highly recommend Smile 360 to anyone who needs a great dentist. read more

I've been two times. Highly recommend Dr. Ip Office staff - professional, friendly, patient, and competent. They will work with the insurance and offer you options. The out of pocket estimates have been accurate. No surprises. Dental Staff - professional, friendly, patient, thorough, and competent. Dr. Ip performs a complete exam and he is willing to answer all your questions and concerns without feeling making you feel rushed. I haven't had major work performed, yet, but I have confidence in the staff here and I'm planning major dental work this spring with Smile 360. Fast forward to July 2015 number of visits are about 5 or 6 now. Everything came out perfect from my major work. Highly recommend Dr. Ip, Clarisa, and his staff. read more

I'm thrilled to have found Dr. Ip and staff as a newcomer to Austin. I couldn't have made a better choice for my dental care. The office is extremely clean and welcoming in addition to being technological advanced. Dr. Ip and staff are extremely courteous, caring, knowledgeable, and thorough. I've never had such a thorough dentist appointment in my life. All of my concerns about my teeth were addressed and Dr. Ip took the time to walk me through each x-ray to suggest ways I could improve my teeth. If you are looking for a dentist in Austin, Dr. Ip is an excellent choice. read more

Dr. Ip is awesome. He actually called me 2 days after my filling to check on me- no dentist has ever done that! He is very kind and explains things, which added a level of comfort. I signed in on an IPAD, which was cool and cutting edge. The office is in a strip next to Starbucks on S. Lamar, so very centrally located and easy to find. It is very clean and state of the art. My experience was lovely, despite getting a filling- that's never fun. Thanks Dr. Ip, Marissa and Clarissa :) read more

The best dentist and staff I've ever used. After having to move from Austin for a new career, I now drive 6 hours (without traffic) to visit Dr. Ip and his staff and would not have it any other way. They are always friendly, professional and the number 1 reason - my teeth are now healthy and perfect. After years of bad dental work, I was always leery of going to the dentist. Once I found Smile 360 I will never go to another dentist. The dedication and commitment to improving my dental health has actually made me enjoy going to the dentist. At a small practice such as Dr. Ip's, you'll feel like family. I've referred other friends to Smile 360 and they too have praised the outstanding experience. Once you go to Smile 360, you too will be part of the family. :-D read more

I started going here about 2 years ago and the staff has been so amazing, helpful, and flexible. They really know how to make going to the dentist a pleasant, comfortable experience! read more