First things first: Dr. Henry is one of the nicest humans you will ever meet. And he is an expert…read morein all things orthodontia. Straightening my teeth with Invisalign wasn't terribly complicated, but getting me settled in a retainer after my treatment was complete was kind of dicey. I needed him to adjust it so my bite at night was neutral -- long story, but it has to do with being able to breathe when I'm sleeping (no clenching on back molars.) My request was kind of new to him, but he kindly and patiently listened to me and said, "I'm going to trust that you know what your body needs." And then he worked with me for close to an hour to adjust the bite on my retainer! I never once felt like he was exasperated. He truly won't rest until his patients are comfortable and happy. But Dr. Henry has also done something that so many others haven't: he's gathered a team of gifted, deeply dedicated support staff that made all the difference for me. This practice has several offices and he serves people in many locations. But when I needed something and he wasn't in the office, Val took exceptional care of me. Every single time I had a question or concern, I knew she was going to talk to Dr. Henry about it and together, they would find the best solution for me. What an incredible team they are! At my next to last visit, Val told me she would carefully explain our conversation to him, and when she did, he had the confidence to move forward with her recommendations. And guess what? It resulted in my getting e-x-a-c-t-l-y what I needed. Every single night I am grateful for my custom-made retainer because I can SLEEP. Bottom line: rest assured Dr. Henry has your back, and that his staff (especially Val) is not only highly skilled, but they also extend his generosity of spirit even when he's not there. I wish every medical and dental practice took such great care of their patients.

I brought my child here for crowding, not for aesthetics. Very nice doctors, techs, and office…read morestaff. They explained everything really well, and I didn't feel like I was being sold a used car (as was my experience elsewhere). They were very understanding that we are only concerned about alleviating crowding to make room for adult teeth, and will wait and see if further orthodontia is needed later. We have had no issues with her expander during the treatment. The desk people were very patient and helpful with the first use of my FSA card, which I had my doubts about. Billing is clear and simple. Appointment scheduling is also easy, and they provide just the right number of reminders. I didn't feel like I had to fill out too many forms, always a plus. We accidentally showed up a day early for one checkup, and they squeezed us in since we were already there. Appointments always run on time. Best of all, my daughter's teeth look adequately spaced now! It's like magic!

This review is long because it reflects many months of treatment and ongoing consequences. I took…read moretime to write it because I genuinely wanted to believe this practice was competent and cared about its patients. Unfortunately, my experience showed the opposite. When I first came in, my teeth were not in good shape. I had not been to the dentist in years and knew I would need significant work, including fillings, a crown, and likely a root canal. Because of this, I specifically asked to be seen by an experienced dentist. Instead, I was scheduled with Dr. Biggs, who according to the practice's own website had graduated only nine months earlier. The work she performed caused lasting damage. Nearly a year ago, I received two fillings on my upper left teeth. To this day, I cannot chew on that side due to severe pain. For months, the only solution offered was repeated bite adjustments, filing the fillings down multiple times with no meaningful investigation into the cause of the pain. After seeking multiple second opinions and transferring my full dental records, including before and after imaging, I was told by other dentists that the fillings were not done properly and likely caused nerve damage. This assessment was consistent across providers and aligned with the ongoing pain I have experienced since those fillings were placed. During a later visit for a cleaning on the lower half of my jaw, the hygienist was unavailable and Dr. Biggs performed the cleaning herself. During that appointment, she broke my permanent retainer. I felt it happen immediately and she was visibly startled. The dental assistant in the room, Ana, attempted to dismiss it and insisted it had already been broken, which was not true. She continued to tell me that permanent retainers are meant to break, which is false, and tried to deflect the situation with jokes despite how uncomfortable I clearly was. To Dr. Biggs' credit, she did take accountability in the moment. She temporarily sealed the retainer and personally walked me to the front desk, stating it needed to be fixed. However, there was no follow up, no resolution, and I later learned the practice does not even provide that service. It became clear the situation was being minimized rather than addressed. I continued treatment but requested a different dentist and was seen by Dr. Blythe. While she was kind and clearly more experienced, she was dismissive of the pain I repeatedly reported from the earlier fillings. During my crown preparation, she discovered I needed a root canal. That crown preparation left me severely swollen, bruised, and bleeding for three days. I was sent home without pain medication or antibiotics and was only prescribed medication after calling back to explain how much pain I was in. During these appointments, the same dental assistant was extremely rough, repeatedly pushing the suction tube against my jaw and inner cheek. This behavior was again brushed off as normal. The endodontist this practice referred me to was alarmed by the condition of my jaw. She was shocked that I had not been prescribed antibiotics or adequate pain management and told me that was not normal. Because of the swelling and inflammation, anesthesia did not work and the root canal had to be postponed. She prescribed antibiotics immediately. At that point, I was in constant pain, missing work, and emotionally exhausted. I sought another endodontist recommended by a friend, who reviewed my records and again confirmed that what I experienced was not normal or acceptable care. Despite this, I had no choice but to return to the original practice because the crown preparation was already done and insurance would not cover starting over elsewhere. When I relayed what the specialists had said, it was minimized once again. The crown I currently have remains painful and requires further evaluation. Afterward, I received repeated calls reminding me to complete additional work and warning me not to miss out on insurance benefits. Each time I explained why I would not be returning. Each time I was told the office manager would follow up. That never happened. The priority was clearly revenue, not accountability or patient safety. Eventually, I was offered a removable night retainer instead of a permanent replacement. By that point, after months of pain and stress, I was done. I have since obtained multiple independent opinions, all of which confirmed that what I experienced was not appropriate care. I spent significant money only to be left in pain and forced to redo work that should have been done correctly the first time. These high volume clinics prioritize profit over patients. If you value quality, accountability, and long term health, go elsewhere. I wish someone had warned me.

This Dental office is AMAZING ... Was only there 1 time before I moved. The staff are fabulous, all…read morefemale, very empowering, yes men are welcome, wonderful treats at check out, the most delightful lip gloss or other trinkets for free of course, its the adult version of a Dentist office Treasure Chest ... Go on, call um, do this TODAY... great follow up too ... Thank you guys

Good experiences for the most part at this office but do not be late…read more I've always had pretty positive experiences, besides a couple of small things at a few visits, and always loved my dental tech so much so I have remained a patient for years and even when I moved I continued to go here but was unfortunately turned away today for walking in 2 minutes past the courtesy window after driving over an hour and explaining that there had been an accident on mopac that delayed me. Front desk was nice about it but that was definitely a good final sign for me to find a new dentist.

I feel compelled to shared my experience here as I feel strongly that this dentistry is very much…read moreincentivized to over treat their patients. I want to warn others to, at the very least, get second opinions. I was told that I needed SIX fillings. On the way out, I was also pitched invisalign, a mouthguard and a new electric toothbrush. Fortunately, I have a friend in the industry who looked at my x-rays and felt that my teeth were healthy. I was able to get a referral for an official second opinion and I was told I need NO dental work. Previously, this dentist also re-did two of my old fillings and I also had those old x-rays re-evaluated and was told that was also over treatment.

I had a "permanent" retainer come loose from behind my front teeth and called multiple…read moreorthodontists in the area. It was difficult to find someone that would rebond the retainer and even more difficult to find one with availability. Pure Smiles was the only office that was able to accommodate me during the same week, and they were upfront about their costs and time of procedure. Price was reasonable compared to other quotes I got. I was seen within 5 minutes of checking in, and I was impressed with the level of service I received from everyone from the front desk to the orthodontist. The orthodontic assistant was kind. She told me what she was doing at every step of the way. She also gave me a way to signal if I was in pain (which I wasn't - she was gentle!) I hope to not need to see an orthodontist for a while, but I would definitely recommend Pure Smiles to those looking for one.

This is an update to my review, so I finally had finished my whole entire treatment with Dr. G and…read moreoh my gosh I am so amazed with the results! Initially I thought I would never be able to have a straight teeth due to the way my teeth and my jaw was structured, but Dr. G gave me hope and in the end she delivered and the results look amazing! She made my dreams of having a beautiful smile come true I could not be more thankful for Dr. G and everyone here at Pure Smiles Orthodontics!

Got Invisalign here and when I did the initial consult, the person "selling" the product said my…read moredental insurance would cover a portion of it. I told her I think I reached my max and she said "no, I checked with your insurance company". Fast forward 18 months later after I finished my treatment, they send me a bill for $1,700 in addition to what I already paid. I contacted them and they said they would look into it and then responded back that my insurance didn't pay since I reached my maximum. So basically the woman who sold it to me at the beginning just flat out lied to me so I would move forward with the Invisalign. Such a shady practice...don't believe anything they tell you about price on the front end.

I received a dental cleaning and general check-up from Swish Dental Mueller Alamo a while back (~2…read moreyears ago). Although I arrived late to the appointment (went to the wrong location in Mueller first), they took me in almost immediately. The office is incredibly clean and aesthetically pleasing. They play some music for you, and each exam room has its own TV for you to watch during your exam. Further, everyone working with me during my appointment was incredibly thorough - they took x-rays, panoramic 3D scans, and pictures of my teeth, went over the details of my teeth and what the appointment would entail, and answered every single one of my questions. I also needed to get new retainers to wear at night. To be clear, I did not need Invisaline to correct crooked teeth, just retainers to wear at night (I had braces several years ago and just needed new retainers). At first, I was feeling good about the process. Swish used a camera to take images of every surface of my teeth to then create the retainers. However, when they gave me my retainers a week later, they were not created correctly and literally pushed my teeth into different places and made them crooked. I suddenly could not even close my mouth. After 2 days, I came in to get new scans to figure out what was going wrong. Gone was the cheerful and pleasant attitudes I had previously experienced. The people working with me basically told me it was all in my head and nothing was wrong. I insisted that they overlay the new scans onto the ones from just 2 weeks prior, and the difference was obvious. My teeth had shifted considerably. The retainers were all wrong. Luckily, Swish agreed to remake my nighttime retainers in a way that would push the teeth back to how they originally were, for free. However, this was after a lot of stress on my part, and frankly, lying on their part. I believe that the retainers cost $600-700 in total, and they came with 2 pairs (so 2 top trays, 2 bottom trays). Fast forward to this year, I just called to get a quote for my partner, who needs new nighttime retainers. They quoted me at over $2000. We'll be taking our business elsewhere, and I highly recommend proceeding with caution to anyone coming to Swish.

Excellent first impression from someone who has a fearful history of dentists in Austin. Dr. Cantù…read moreput me at ease, while being forthright about my dental needs. I felt as though he really listened to my concerns. The office staff and assistant spoke gently to me. I felt no judgment at all! Overall, amazing customer service.

I had a bridge break from another dentist and they fix me up so good. People there were so nice and…read morehelpful. I would recommend them.

Breeze Dental has been a Breeze!! I felt a crack in my tooth and they got me in the next day!…read more I recently separated employment and have 2 days to use my benefit, they squeezed me in for a hygiene appointment the same day! Will be going back for a crown and onlay which membership saved me so much! Dr Shafer and Dr Josh were awesome and knowledgeable and kind. Jen the hygienist was great and had my mouth squeaky clean. The girls at the front were lovely as well. Beautiful modern office with a friendly staff.

I can't say enough about how nice, professional, and accommodating the entire staff at Breeze…read moreDental on South Lamar was. I had an urgent dental concern and was 2000 miles away from my dentist. They fit me in same day which was a great relief. Dr. Shafer and his assistant Felisa were very thorough, gentle, and patient in their evaluation and treatment explanation. The office was bright and airy with great music too.

Went for a dental cleaning. Dr. Laurie and Mica are very helpful. The front desk/ insurance team…read morehelped with my my claims.

Best dentist I've been to! Such friendly office staff as well. Highly recommend if you're in Austin.read more