Only spent one night but the room was an upgrade and very large. We had a nice view of the river. The decor is modern and colorful. Their hotel lobby is very big with lots of seating and a bar and restaurant attached. It's a bit out of the way from the hustle bustle but it's also next to a firehouse which in itself was a bit noisy. Service was excellent. read more

Plenty is dated starting with and especially in each bathroom. It takes nothing to cut caulk or filler and add some more because in 2 separate rooms the dirt, mold shows within the corners. Same for the public restrooms down from the restaurant. This has nothing to do with Housekeeping but the owners who apparently are UBER rich as this place is owned by Qatar. I was eww la la impressed when I read that and sorely let down upon room entry. Staff is attentive and helpful as my folks couldn't check in, one bell hop took all the bags and stores them without fail so we went off to brunch without worry. Parking is the cost of a room which is typical for the area. Oh, the elevator noise is unsettling. I do like how 2 rooms have cubby entries like their own neighborhood. read more

Radisson Blu Aqua Chicago - Property ownership signage - Hotels Near Me - Chicago, Illinois

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DON'T TOUCH THE MINI BAR SCAM! So as not to bury the lede, this review is primarily based on the hotel's absurd mini bar system designed to steal money for the slightest touch of their overpriced products. Of course there were many other disappointments that make the place simply not worth the expensive price they charge. We had to stay here for a wedding. We stayed for 2 nights. On the first afternoon we got into our room (problems with that too, see below!) and examined the stuff in the minibar. We were charged hundreds of dollars because their "minibar sensors" detect the slightest touch of ANYTHING and AUTOMATICALLY CHARGE YOU, NO QUESTIONS ASKED. You can come down with proof of not having opened or consumed anything and it doesn't matter. Still charged. Front desk and hotel manager cannot and WILL NOT do anything about it, as they defer to their "minibar company" for any questions. An extra $350 was charged to my card even though I consumed nothing extra, and hasn't been addressed 2 weeks later. I've had to put in a dispute with my credit card to see if their intervention can help move this process along. This is shameful. The rooms here were nice and spacious and clean. The gym was good. But for the price they charge there are way numerous flaws and errors: Upon check-in, we were given keys to an occupied room! We had no power for a full night! I know I complained already about the minibar but LOL they charge $15 for "premium nuts" which are simply repackaged peanut M&Ms that'll cost you $2 (for 10x the quantity) at the CVS down the block. At the wedding events themselves, their banquet staff was shockingly aggressive - while we were up socializing, or dancing, or ANYTHING but hovering over our food, the staff swooped in and took our food and drinks prematurely - SEVERAL TIMES!!! I know their job is to keep things clean but they don't even ask if someone's still eating/drinking something - they just swoop and take. Once was annoying, multiple times in 10 minutes is wasteful and unacceptable!!! One small positive, tied to another front desk negative: the housekeeping staff is wonderful. We tried to arrange a tip for our assigned housekeeping person at check out and the front desk staff was unable or unwilling to help with that. Disappointing. In the end, a promising but VERY disappointing hotel that needs a shape-up in management and guest experience principles, and most of all to jettison their absurd scam mini bar system. I'll never stay here again. read more

I don't mean to be a grumpy pants, but this VERY expensive Chicago hotel kind of made me mad more than once during my two day stay here in April 2026. My boyfriend and I stayed here for two nights as it was the hotel hosting our friend's wedding and they reserved a block of rooms for their guests. The most egregious thing they did was charge us $150 refundable fee for each night "just in case." But it was in tiny print and you can imagine my boyfriend's surprise when he got a nearly $1000 charge on his credit card when we checked in. It was already $660 for two nights! (I paid half of that btw). Fortunately, he got the $300 back a few days later but this kind of stuff can be frightening to people who do not have that kind of money on hand. Next, I must mention the second worst thing about this hotel is the fact that there is no usable room fridge here. A very expensive mini bar that has sensors charging you if anything is moved, but no actual empty fridge! So I couldn't make room in the mini bar to put in leftovers or, god forbid, medication, without being charged for "taking out" their expensive mini bar items! I could mention many more negatives, but here's just a few - no free water bottles, the outdoor pool was closed, only 20 channels on the TV and half were hotel related, and the mattress wasn't that great. Now why is this a 3 star review and not a 1 or 2 star review? Well, it's a gorgeous hotel in a fantastic location, the staff is friendly, and the gym was incredible and huge and had everything you'd ever need. But what I liked most of all was not about our stay but about the fabulous job the Radisson Blu Aqua did as the event venue for our friend's wedding. While I don't think I want my wedding to be at a hotel, the event team and catering did a great job for our friends and that makes me not as much as a grumpy gus as I sounded like in the first half of my review. I don't think I'll stay here again as a guest but I'd be pleased to attend another wedding here! read more

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This is my second time staying here (and not my choice). My first time was 2 years ago for a conference and it was not great. My room had stains on the sheets and mold in the shower, so they had to move my room (and the second wasn't much better). This time the conference decided to return here and therefore I had to as well. I was hopeful that things had gotten better. Unfortunately not... I'd say worst. My shower was one of the most disgusting things I've seen in a while in a hotel. I had to as them to come clean it twice and it still was not to acceptable quality. I had to wear shower shoes... The bed is incredibly cheap and uncomfortable and creeks with every move. I only did two nights and my body aches. I couldn't even sleep the second night so I ended up flying out a day early. And everything, I mean everything, is stained or scuffed: walls, chairs, flooring, furniture, etc. OH and don't even get me started on the two elevators for 18 floors. My coworker timed 8 minutes from the time he called the elevator to the time he was on one. For a building that has such rich architectural history and what was once esteemed as one of the most luxurious residential buildings, it's sad to see what the Radisson is letting happen to it. read more

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Gorgeous hotel in downtown. It's actually one of my favorites, across from the Fairmont and around the corner from the Hyatt on Wacker. It is beautiful inside, and I was pleasantly surprised my room ready when I arrived several hours early for my conference during this stay. I was given a room with an awesome view on the top floor. The room was clean and had everything I needed. Loved the jacuzzi tub and the large, separate shower. Plenty of outlets and toiletries and ample space. My king sized bed was super comfortable. Loved it! There is ample seating in the lobby, the conference area/meeting rooms are well appointed, and there's a Starbucks, even though they don't accept the app. Parking is ridiculously priced as it is at all of the downtown hotels, but I found a less expensive spot around the corner using an app. This was a short stay but I really enjoyed it and would definitely stay again. read more

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They have the amenities to be a 5 star hotel but they don't use them correctly nor is their staff trained. I stayed for 4 nights and when we checked in the front desk was very dismissive and rushed through it without explaining anything about the property. We had to go and ask a different front desk to explain everything to us including amenities and breakfast. They don't ensure that their systems are updated because they told us breakfast was not included in our stay because we had the lowest tier in the choice program (their version of getting points for your stay and such like delta sky miles). We actually are the highest tier and showed them as such. When they realized they suddenly became extra nice. They should be nice and friendly to ALL guests not just those with the highest tier in the program. Then one of our items was stolen and we asked security to check the cameras, we told him what time we checked in, a 15 minute window of which it could've been stolen and he said he'd get back to us. He never did. When we had the front desk call him to come speak to us, he said he saw us but he didn't see anybody take our stuff. We asked to see the cameras, he said no, but said that nothing was stolen at that time in the morning. Obviously he does not listen very well because we told him THREE times that we checked in at night so he infact did not see us on the camera and was just lying. This happened on day 2 of our stay. On day 3 we got ready and went down to breakfast, when we come back to our room after breakfast, it's obvious that somebody went in and did something to one of our toothbrushes. I don't know if it was housekeeping or if the security guy wanted to retaliate for us calling him out about lying but there was dirt, hair and all types of nastiness on one of our toothbrushes. It seemed they scrubbed the floor or the toilet with it, it was absolutely disgusting (I'll add a picture as well). They also don't clean the hair drier as we never once used it during our stay but there was tons of dust and lint on it which is a fire hazard. At this point we didn't say anything else to the staff because all other hotels were booked and we were afraid of what they would do next. We stayed in an accessible room that is actually not accessible at all. It has a very high tub that was difficult to get into, also their shower/tub area is built poorly where no matter what you do water gets on the floor. The room door is also very heavy so if your in a wheelchair by yourself it's going to be a struggle to get into and out of your room every time. Finally on top of everything they have a pool and a hot tub which would be great... if they cleaned it. The hot tub was full of foam which happens from a chemical imbalance, it was nasty, and you couldn't be near it for more than 10 minutes before you started tearing up from all the chlorine they add to it. Overall I would never stay here again unless they learn to clean common areas like the hot tub, actually make sure their accessible rooms are accessible and the staff learn hospitality no matter their account status as well as to not use guests toothbrushes to clean the floor or whatever disgusting thing they did. read more

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I stayed here for the last two nights with my children who are 10 and 12. Upon arrival staff was very friendly. The main areas of the hotel are very chic and designed beautifully. The hotel itself is beautiful. The amenities are aged however, the rooms seem modern until you look closer and see scratches and dents and many other aesthetic items that are breaking or broke. All of these things are to be expected with a hotel however, cleanliness for me is by far the number one thing I look for. There were bugs above the bed all throughout a picture frame, which was utterly disgusting. There were stains in the hot tubs as you'll see from the photos and clumps of hair overall, just a really gross hotel once you get past the cool design of the main foyer areas. We ended up eating at their restaurant on the main level. The burger was very good however, calamari was absolutely inedible. I would definitely not go back for the price. read more

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There are so many other lovely hotels in Chicago, do not choose this one. The staff has been super friendly, but the hotel itself is an overpriced dump. The main reason we would never return to a radisson was the mini bar situation. There is NO useable fridge for customers, just a stocked mini bar for purchase with warnings all around not to place your own perishables or medication in there. Apparently mini fridges are available upon request, but what a hassle. This is all in the guise of sustainability, however if that were true, they wouldn't be wasting energy resources on their forced mini bars in every room barely anyone uses. (Talk about a waste of resources! But if it's at the customers potential expense it's suddenly sustainable!) It's an extremely predatory tactic to get guests to only purchase their product. Hotel claimed this was standard, but I've never stayed at an M or H property that haven't offered a mini fridge as a bare minimum...even the budget motels and hotels have that as a basic amenity. Also they claim it's for green/sustainability purposes, but don't offer recycling bins in guest rooms, just one sad trash can without a liner. It's disappointing because the staff was very friendly and tried to be helpful, but I couldn't recommend this property for that reason among others. There are amenity spaces, but they are dirty, with cigarette butts and old food left out all night and no clean towels at the outdoor pool. The beds are so squeaky any time one of us rolls over or gets in or out of the bed the other is awoken. Our deluxe queen room wasn't available when we arrived at 4:15- 15 mins after check in time, so why a room we'd booked months ago wasn't available, I'm not sure. Our bed linens had fibers and either pet or men's hairs and sequins in the sheets, and the top part of the bed the sheet didn't cover we had to wipe the dust off before sleeping. The balconies have no furniture not even one chair, so they are not an upgraded feature at all. I understand times are tough, but for what clients are paying, this is abysmal. read more

Arrived at 3:00 to check in and was told room isn't ready . No problem, it's now almost 5:00 and the line is backed up 30 people long and no sign of the room being ready. We tried to use the bathroom to get ready for our event and you need a key to use the lobby bathroom. Edit- got checked in around 10. Front desk lady was very nice and room is nice . read more

Stay here while doing a training with Microsoft from Sept 10-13th. Really enjoyed the hotel. It was in walking distance of the park, training building & other restaurants. Room was very nice. Loved the decor. The hotel had an outdoor pool & hot tub on the roof. Hot tub wasn't very hot though. Beautiful views of the Chicago skyline. Also had an indoor pool & a hot tub. Unfortunately the children took over the indoor pool & hot tub. read more

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Another wonderful stay here last weekend. Love the architecture. Very happy with front desk staff. Polite, friendly, and helpful. Room 1125 is our crash pad for a couple nights. It is a corner room with a great view of the park below and glimpses of the river and Lake Michigan. Room was clean. Because it is a corner room it has a L shaped living space. Something different for us. Small office space to the right and living area to the left. They have a small snack bar that is booby trapped. If you pick something up they assume you ate/drank it. Don't like them. Especially bad if you have kids. No refrigerator in room but you could arrange to get one. No room cleaning while we were there. Didn't really want it. Did not eat at the hotel restaurant so can't review it. Only complaints were that there was no trash basket in the room and there was only 1 bar of soap to use for sink and shower. Could have called down and asked but made due without. This hotel is in a very good location for us. Far enough from Michigan Avenue to be somewhat quiet and close enough to both ends of town as we love to walk. This is still a go to place in my book. read more

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I did a staycation weekend here at the Radisson Blu Aqua Hotel for my birthday. The young lady at the front desk was nice to check me early into my room and also gifted me with a nice view and double balcony for my birthday. My room had the most amazing view of the City. Appealing upscale hotel is walking distance from the Millennium Park, Willis Tower and Maggie Davis Park and other Chicago Attractions. I had access to the club lounge on the lower floor, and free breakfast. After, I checked in my room, I went downstairs to enjoy my schedule tea time party. This I bought separately on Groupon. The tea experience was ok could of been better. I had to wait awhile before someone decide to notice me. It was a cute setting but the tea and finger foods and dessert was terrible. The wine was warm and dry. I had the same experience with breakfast. I went downstairs a few minutes before breakfast time. I was seated and was waiting way past time and I was the only one sitting down. Poor timing and poor customer service in the food area. My room had the most amazing view, the outside/inside pool was spacious and enjoyable. I did enjoy my staycation here at Radisson Blu Aqua Hotel. I just hope they they train the restaurant staff better and improve on the food. read more

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Would not stay here again. Double charged me 2 cancellation fees for SAME night - never emailed emailed confirmation - manager gege (Gigi) wouldn't even look at evidence and wasn't empowered to refund. Say at your own risk!!! read more

As soon as I walked into the Radiation Blu, I was greeted by the concierge. A little flustered from my flight and the desire to check-in before a series of meetings, she took me to front desk. I was able to check in early and I also received an upgrade.* I went to my room and was happily surprised by the view and the spaciousness. I immediately set my luggage to the side and left the room to catch the trail end of a ceremony and attend my meetings. During my stay, I was impressed with the amendable manner of the staff. From answering questions about the location of the business center to room service, I was always greeted with warmth. I was also impressed with delicious smells coming from the restaurant, FireLake, every evening I arrived back to the hotel. Based on the number of people I always saw when I walked by, it was clear it was a popular spot for networking and schmoozing. I finally ventured in for breakfast and enjoyed a veggie omelette and potatoes. Both were delicious. When I asked about an espresso, my server offered to go to the Starbucks located inside the hotel to get one for me. Happily surprised, I ordered two shots in preparation for my upcoming flight. Checking out was a breeze. Fiedl, one the porters, asked about my stay as Ulysses, the front desk manager, checked me out. Chatting about the wonderful experience made the quick checkout even quicker. I was thoroughly impressed with Radisson Blu and would happily stay there again. * I think the free upgrade was due to my warm greeting and smile once I entered. I also think she saw I was a bit flustered by my late arrival for an early morning ceremony that started before my series of meetings. read more

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Did an overnight stay for a work dinner. The staff, room, gym and pool were great. Oh and I had room service for breakfast. I cant wait to return. Great views also. read more

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Really nice hotel with a great staff! Excellent location walking distance to restaurants and shopping. It also has an awesome gym! read more

Radisson Blu Aqua Chicago - Welcome fruit, nut and cheese plate! Nice touch - Hotels Near Me - Chicago, Illinois

Starting with the front desk it wasn't even my vibe, but I tried as I hoped to not get bothered by it, but sorry - it just is not worth the money at all. When I checked in, I found out the fitness center is not 24 hours, I had to request a mini-fridge; With the disappointment, my reservation made through Priceline, I went to the room, and tried to convince myself of a wonderful stay, but there was no wi-fi connection for the fitness center, I could not work out, I spent 20 minutes in total between figuring out that, and just the small (even for just me, and I don't need a lot of space!) cramped dark hotel room, to the fact it wasn't worth it. I left my keys on the hotel desk and left. Cynthia, the manager was surprisingly not helpful or kind to support my claim with Priceline that their listing was inaccurate for the actual hotel amenities and room I'd book - saying it "cost them money." I don't really think the hotel is that exquisite for the vibe, not for over $200 read more

I stayed 3 nights in a King Corner Room. The first issue was how bad the walls and floors looked. Scuffed and smudged all over. The secondary shower head did not work. None of the days were the floors mopped and noticed this bc I spilled water and went to wipe it up and the clothe turned black. The iron in the room had crud on it and it smudged onto my shorts I was ironing. The front desk at least offered to send them out to be cleaned and sent a new iron. For what I was paying the quality was not there. read more

A group of us rented rooms here. My daughters and I checked in and went to our room. My eldest daughter and I left the room to say hello to my cousin who was a few rooms away. My 17 year old daughter stayed behind. 15 minutes later my 17 year daughter came to my cousin's room and told me a worker came in our room when she was inside. She told me that someone knocked. She said , "Someone is in here." The man (worker) proceeded to enter. He did apologize and say he was checking the window??? Thankfully nothing happened but I will not be staying here again. He should have never came in. read more

They cancelled our reservation back in April without informing us and for no reason. I made the reservation back in feb. 2026 and called to confirm and found out it was cancelled 3 days before we were supposed to leave . We booked for june 6-9,2026. They didnt care that they ruined our trip and now were out hundreds of dollars for non-reundable deposits, we were really looking forward to this trip. I am a handicapped senior citizen who saved up for this trip. read more

It was hell to find their parking and check in was long, slow and tedious to the point they gave us free drinks to have at the bar while we waited. But, the room was pretty, the lobby and common areas were beautiful and Instagram worthy. The room service from the in house restaurant was delicious and our room was 420 friendly, so they got major cool points for that. read more

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It was at a nice area. Visited during NRA show, From the check in hostess to the bartenders were really nice and took Care of us. I would highly recommend this place. read more

Radisson Blu Aqua Chicago - I came here for NRA show and know what customer Service means and they were excellent - Hotels Near Me - Chicago, Illinois

Once in a while, I accumulate enough rewards points that I can justify splurging for a nice hotel. Chicago is one of those cities that basically has two tiers of hotel. The "luxury" and the "budget" with unfortunately there being not a lot of difference between the two. No matter what, you'll probably feel like you're overpaying. I have mixed feelings about staying here. Had I "paid" full price for this hotel (instead of rewards points), I think I would be quite upset, but for this review I am giving it an "OK" score. Vanessa checked me in at the end of the evening. Very polite and professional... she upgraded me into the Ambassador Suite on the 8th floor. An amazing room that included a bedroom, a living/work space, and a really large walk-in shower. I thought I lucked out. First thing I noticed was one of the towels was a little bit dirty. Folded and placed on the shelves, but there was black schmutz on one side of it. It didn't look like *that* but it certainly wasn't clean. There were quite a few rogue strands of long hair, some on the floor, some in the tub. There was a sticky spill of some kind near the work desk. An empty box for extra coffee pods was left on the coffee counter. The bidet toilet did not function. Not necessarily the worst things in the world, but given their list price, I was surprised. I relayed the info to the front desk the next day and asked for my room to be cleaned that day, since they only clean it every third day. She apologized and said she would make sure it was done before I returned. When I came back later that day, it was cleaned, but whomever was there left an opened water bottle in the bedroom. Kinda weird. Oh, apparently the pillows are reused from a Best Western in Victoria [shrug]. The building seems to be shared use with building tenants, which includes all the amenities, which were absolutely slammed with people (including screaming kids). They also rent out event space and there was a wedding party that weekend. So a bit chaotic. However, my "upgrade" was a pleasant surprise. The room is relaxing and tucked away so building noise was minimal (although I could hear guests if they were talking in the hallways). There's a huge walk-in shower and an enormous tub, both were nice. Location is very good. Not super-close to a subway/elevated. close to some bus routes, but quite walkable to downtown stuff. Great breakfast spots nearby. (Eggy's and Wildberry to name a couple) TL;DR: Expensive for the average experience. Probably better than a lot of other downtown hotels, but next time I'm in Chicago I'll probably try elsewhere. read more

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Cute, quaint room! Bathroom had lots of rust and wear and tear. But the views deserve a 5 star!! Decent restaurant inside the hotel read more

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This was the worse hotel stay I've ever had. There was no care about the safety of guests. The staff activated a key card to my room and guided a family to enter my room. I was taking a shower. I immediately called front desk but they never answer! I went downstairs and they had no sense of concern. They said a manger would contact me but never did. I stayed for 3 nights. I did have to move to another room and the shower didn't work. Only could use one shower head and couldn't switch to the other. It's a beautiful hotel but that does not make up for the customer service. The safety of your guests should always be priority. read more

terrible customer service!!!!! run away! Shery so called manager wasn't able to accommodate us for an early check in. Hotel guest staying over 5 days! Don't recommend. will never be back here. read more

We have enjoyed two staycations here, and both times, we had a blast. They do run the place very well, and staff is excellent. On the most recent trip, the ice machine was out on our floor, and when I made a call for a recommendation on which floor to visit to obtain ice, I was told that it was hard to say which were working so housekeeping brought up two bags. The rooms are clean, and I absolutely love their Chicago-themed sketch art in the rooms and hallways. It is just so cool. My gripe in our most recent room was that the bathroom doors have essentially zero sound-proofing due to design. Also, due to the gap in the way the sliding door closed, the bathroom does not retain as much warmth as it could/should. read more

Radisson Blu Aqua Chicago - Hotels Near Me - Chicago, Illinois

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this is one of our favorite spots to stay in Chicago. It's close to millennium Park has access to Tesla superchargers and is a short walk to the lake. The service is always incredible and the rooms are really nice. Highly recommend this hotel to anybody that's staying in Chicago. read more

Radisson Blu Aqua Chicago - Hotels Near Me - Chicago, Illinois

Clean. Helpful and friendly staff. Would stay again. We held a conference here and the rooms were updated with modern tech. Staff serving coffee and lunch were professional. read more

Heard about the hotel's mini fridge and the costs associated with looking at it and stayed away from even opening it. Initial inspection of the room showed it needed more than TLC. Hard to see the beautiful skyline with such dirty windows. Scuffed and sticky floors requiring you to use slippers for your own safety. Cabinet doors weren't plumb. "Work desk" still under construction. Just a tacky look. the little things: No glasses in the room. Coffee cups from the "coffee bar". No heat/vent fan in the bathroom No bath rug. Towels are showing their age and they use scented detergent. Housekeeping? They didn't show to clean the room 2 out of four days. An example: On the first occasion, they took all our towels and didn't replace them with anything. Called multiple times with no answer and finally went down to the desk to get towels. Was told that the hotel was out of towels due to lots of folks at the pool that day and they were being washed as we spoke. Seriously. Miraculously within 30 minutes we had towels for days. They took the extras on their next visit. Didn't eat at the restaurant. Good location. Easy access to things. The Blu's saving grace. As the rating says, "could've been better". read more

This is a great hotel well located half the price of the Fairmont across the street probably better rooms honestly Little certainly Shaker price is great big hotel. Definitely stay here again. read more

Literally the most unprofessional and terrible service I have EVER received from a hotel in my life. I stayed here over the weekend and my boyfriend put his credit card on file. My flight got in earlier so I went to check in and then said his card wasn't letting them charge the $200 incidental fee. Fine whatever I'll put my card down. Instead they charge me 737 DOLLARS. On top of that I TOLD the front desk guy FOUR times that the machine said 737 and not 200 and he said "oh that's just our system" surprise surprise I got charged 737 :) So the manager says that it will be refunded in 3-5 business days great right? Nope it now gets run as 642 dollars????? Which makes no sense????? Because my boyfriends card was already charged and the room was PRE PAID!!! If I could give zero stars I would Oh to continue!!!! I called back on Tuesday because the money wasn't back in my account and I was told that DANA EVANS lied to me and said he was processing the refund when he really wasn't. So now this other lady sends me an email they're refunding me. Great right?????? NO. Now it's 7-10 business days from the 30th :)))))) So to recap - steals my money, lies to me about it, i have to call them a second time, lies to me again and said 3-5 business days. I'm now being told 7-10 business days so that's close to 3 weeks of this place having over 700 dollars of MY MONEY. I have never had such terrible service from a hotel and I stayed in motel 8s as a child I will be calling corporate and complaining as well read more

Radisson Blu Aqua Chicago - Hotels Near Me - Chicago, Illinois

I'll be honest, for the amount per night, I was not impressed. I'm sure part of that was location, which I enjoyed not having to move my car to visit the Navy Pier or the Cloud Gate and a few of the fancy eateries that are nearby. My room was a decent size, but there had to be some shortcuts that the cleaning crew was taking, because they could have done a better job (pictures attached). Before you ask...no asking for another room was a no go because apparently this was Beyonce's Chicago that weekend. *rolls eyes* Anyway, the parking garage was a mess...super small spaces and well...it is Chicago. The people were super nice and it was a gorgeous hotel overall...my room was just not a 4-5 star room. read more

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4-5 years later, and I've now stayed here for the second time, and unfortunately have to update my review. I showed up around 12:15pm this past Monday, and no room was available for me - I understand this, since check-out was apparently at 12pm, but it was still an inconvenience, especially since I'm Radisson Gold this year. I stashed my suitcase with them and went about my day, and they called me around 1:30 to let me know it was available. Last time I had a room with two queen beds and it was HUGE. This time, I had a room with one king bed, also very comfortable, but with the layout it didn't seem as big. The floors are still very sparkly, which was fun. I experienced a few small issues this time: -I realized on Monday night the balcony door did not lock. I had a long day and was tired so I texted them about this (they had texted me originally, asking if there was anything to make my stay more pleasant, which is great). No response. I was on the 5th floor, room 520, so I didn't think anyone would be parkour-ing onto my balcony during the night. -On Tuesday AM I texted them again, and they apologized, saying they'd send someone right up. I was getting ready for the expo I was attending that day so I asked them to wait until 8:30am or later - instead, there was a knock on the door about five minutes later. The electrician fixed my balcony lock. -I asked if I could have fresh toiletries + towels, again after 8:30am, but again someone knocked and I couldn't open it, since I was in the middle of changing. I asked them to come back later, and they apparently did not - I got back from another long day at 9pm or 10pm and didn't have any toiletries. -They asked me to rate them from 1-10 and I said 8, and they asked what they could do to change that - I asked for the light right next to the bed to be fixed (it would not turn on), they said they would, and they did not. This time I was facing the river (Sheraton hotel area) and it was also pretty loud at night, from street sounds, but that's something they can't really fix. The pros about my stay included: -They used to not have fridges in the rooms, now they do. -Bed was large and comfy, although a little lopsided/lumpy. -They did TRY to fix the above things, they just went about it wrong. -I don't drink tea or coffee usually but they had a nice selection, with real cups, and also nice toiletries. I also thought maybe I'd be welcomed as a Gold member (this is my first year as Gold) or something like that, but nope. The text did say something like that, though. All that being said, though, I'd stay at this hotel again, since those are all minor inconveniences. It was also the cheapest of all the Expo block rooms, at $250/night, which is a lot, but for Chicago not actually that much. read more

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Stayed at the Radisson on my latest trip to Chicago. My sister was in town and I wanted to impress her. Sadly, Radisson missed the mark for us. The room we stayed in was shabby and needed some TLC. Floors were dirty. Mini fridge was on the floor. Bad patch on the ceiling and scuffed walls and furnishings. This is a four star hotel but the experience was like a mid range motel. It was very loud and rowdy as well even into the wee am. The most egregious complaint was the reception. Very rude and condescending when asked how valet worked for this hotel. Valet was not present at the entrance and we struggled to pass off our keys. Check in took a long time as a result and we were very tired upon arrival so that wasn't appreciated. Pros were the views of downtown, though this is billed as a lakeview hotel and it is not, lake views are completely obstructed by the city skyline so be aware of that prior to booking. Very expensive in relation to the quality. I'll pass next time, this did not feel like a fine, boutique hotel experience. read more

Great hotel. Awesome location. The staff is lovely. First time back to Chicago in nearly 2 years since moving. The staff made it feel like home. Hassan, bellman, is so sweet and continuously went above and beyond to make stay comfortable. Brie and London at Fire Lake are awesome bartenders. Very attentive and personable. Overall I had a wonderful experience at Radisson Blu. I will be back. The only downfall is that the elevators are extremely busy so prepare to wait a bit. Even the back up elevators are slow. The hotel is also extremely busy, good for them, expect to hear some noise in the hallways and since the hotel Is in a major city you'll hear city sounds. read more

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1. I Booked a bathtub and city view and got neither they tried to get me to pay extra to get a balcony (to fix what was messed up) it's winter why would I want a balcony let alone PAY for it when I paid extra for the tub and city view I never got. 2. 1st shift assistant manager was very rude and unprofessional. Also her bra was also showing through her shirt which is VERY unprofessional no one wants to see that and she was extremely unhelpful. 3. I have pictures of roaches I had found in the pool area. I am extremely disgusted in the fact that we ate dinner at the restaurant in the hotel and I can only imagine the roaches that were in the kitchen area if were roaches in the pool area. 4. Both spas in the building were out of order. 5. I found two rice weevils (A bug) in the bathroom of our room. Again I have pictures 6. In the hot tub there was this weird brown stuff and a lot of hair in the bubbles of the Jacuzzi. 7. Housekeeping forgot both trash bags for both of the trashes in the room so we had to use meijer bags. 8. I asked for corporate's phone number when I the assistant manager told the front desk lady to give me her card but again this is the same manager that had her boobs out in a professional setting. If someone from higher-ups I would really like someone to reach out. This was the worst experience I've ever had especially spending over $300 for such a piece of shit hotel. read more

My mom and I really enjoyed our stay here for Mother's Day weekend. The staff was friendly and helpful when recommending spots in the city. The room was clean and was a great size for 2 people to stay comfortably. The location was great and in walking distance to everything we wanted to do and if we chose Rideshare for anything, it was never too pricey. read more

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Well run hotel. Nice amenities. Friendly staff. The bar/restaurant inside is better than typical pub faire. Mind you, there's nothing kid friendly about this menu; which I'd guess based off the demographic of guests we encountered, is a missed opportunity for the restaurant. Pretty, updated, modern rooms. Spacious. Lovely views. Interesting artwork. Definitely a place that made me feel comfortable. Great location for Christmas shopping at Macys on State St., looking at the windows, Maggie Daley Park, Skating at either downtown skating options, and the mag mile. I'd love to visit again! read more

Radisson Blu Aqua Chicago - Hotels Near Me - Chicago, Illinois

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