[[HIGHLIGHT]]My over all experience with customer service has been pretty poor[[ENDHIGHLIGHT]] . At the cost of these products , you had hoped that they would continue to offer the same customer service that they provide when purchasing . I would also like to point out that their lifetime warranty doesn't include damage done from defective product . [[HIGHLIGHT]]They also won't advocate for you on behalf to the companies[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]This is the type of customer service I expect out of a major corporation , not a small store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So if you're looking for the type of customer service and support, you can expect from a small business , I would recommend looking elsewhere[[ENDHIGHLIGHT]] . Yakima on the other hand has been great to work with, they back up their product , and have great customer service. I recommend buying products directly from the manufacturer . read more

[[HIGHLIGHT]]Never really answer phones much nor seem to help.[[ENDHIGHLIGHT]] Questions get answered by ai in texting - Sadly that drove me into the arms of a competitor. [[HIGHLIGHT]]Can't close people who want human interaction and actually count on sellers to give info in order to make a sale of a task that likely costs more than an 80 inch flat screen tv[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Fantastic company. Customer service is great. Honest company.[[ENDHIGHLIGHT]] I wanted a hitch installed but didn't know anything about it. they took the time to answer my questions honestly and provided me with a written quote with nothing hidden. They did the installation quick. Highly recommend. read more

Jason and his crew helped correct my install of the Decked Midsize Drawer System after showing a noticeable gap in some areas while closed. [[HIGHLIGHT]]Prior to my appointment, I reached out via text message and Jason responded within minutes, setting up an appointment with ease.[[ENDHIGHLIGHT]] As a Decked authorized dealer, I can trust that these guys know what they're doing when it comes to anything install or product related. I'll definitely return should any issues arise. read more

Place is cool, plenty to choose from. [[HIGHLIGHT]]Told them what I wanted and willing to spend.[[ENDHIGHLIGHT]] Ordered the hitch and rack. Miscommunication on the hitch but reordered and day came for install. Install went perfect. [[HIGHLIGHT]]All those guys super cool and helpful.[[ENDHIGHLIGHT]] Satisfied customer here. read more

Came in to get a quote for roof rack. Too many choices online and it's not very straightforward when it comes to the adapter kits. [[HIGHLIGHT]]Orion was really nice and helped me find the right product for my budget. He patiently answered all my dumb questions (price matching, why they don't carry other brands like Amazon cheapies, how long it would take if I built the crossbars myself and did the install, [[ENDHIGHLIGHT]]etc). Then I went online to find their price match pol[[HIGHLIGHT]]icy. Tried to call the store but nobody picked up. (Understandable since they're always so busy. I was surprised how many people were in the store on Tuesday [[ENDHIGHLIGHT]]a[[HIGHLIGHT]]t 2pm.) Had the bright idea to text to the phone number that sent me the quote. Voilà! Marty responded and I proceeded to send links of where I saw the items for less. He got back to me a few hours later and I got my discount[[ENDHIGHLIGHT]]! A week later got the text my product arrived. I texted them back for appointment time since I figured they might be busy with a customer. Jon replied a short bit later. When I came in for the install they had already pre-built my crossbars so actual installation took less than half hour. Jon was there that day and helped me check in, give me the run down on how to remove / reinstall the rack, lifetime warrant[[HIGHLIGHT]]y and lifetime tune up. From start to finish my experience with RnR was seamless. Everybody was nice and helpful. Will definit[[ENDHIGHLIGHT]]ely come back here again. read more

[[HIGHLIGHT]]Excellent customer service.[[ENDHIGHLIGHT]] Had a small issue caused by a product issue. They spent an hour fixing it for me and refused my payment when I offered to compensate them for their time. Thank you Jason! read more

[[HIGHLIGHT]]Super knowledgeable staff.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Needed a roof rack, storage box, tow hitch and bike rack- Marty knew exactly what I needed and gave me options on different models so I could chose what fit best for me and my family.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had a little issue 3 years later, I reached out to him again and he was quickly able to assist and let me know what I needed to do.[[ENDHIGHLIGHT]] He had a part ready for me in a jiffy. I had some friends interested in a storage box and I had advised them to call Marty. They didn't, they went elsewhere only to find out the box they ordered didn't fit their suv. A few days later my friend was calling Marty up and had their storage box installed a few days later! Highly recommend! read more

Was trying to surprise my husband with an E-bike but bought a bike rack online, tried building it myself and hit a crossroad. [[HIGHLIGHT]]I called the shop and spoke with Jason, he said to come on down and he can help me out.[[ENDHIGHLIGHT]] Jokes on me, when I arrived I realized I didn't even have a tow hot hitch. Jason was able to install the tow hitch and bike rack within 30 minutes! He was so helpful, quick and very nice to work with! Highly recommend! read more

This place is awesome. I was intimidated walking in because I had no idea which rack to get. [[HIGHLIGHT]]John is awesome, very knowledgeable and not pushy at all.[[ENDHIGHLIGHT]] I installed my racks right in their parking lot because I was told it was super easy to do. (They can do it too for a fee.) John did a quality check on my installation job. Easy peasy. Highly recommend this shop to my fellow surfers (and other outdoor enthusiasts). This shop has it awesome. read more

Rack N Road - Yakima roof racks - Auto Parts & Supplies Near Me - Costa Mesa, California

So quick update to my review. About 6 weeks ago I came into RnR a few minutes before they were closing and looked to price out a complex project for my Ford Bronco and spoke to John. He did a great job helping me figure out two solutions for storage and for a hitch bike rack. On a Bronco, similar to a Wrangler, the spare tire is mounted to the back door and it protrudes. So if you have a hitch you need some sort of extender in order for it to fit with the spare tire on the rear door. Furthermore, if you want access to the trunk then you need a system that swivels out of the way. John helped me pick and price out: - pivot vtwo swinging hitch mount - Thule transporter box - kuat sherpa bike rack And some other locking accessories We had to order a few pieces because they were on back order. The pieces came in this week and I was scheduled for an install tomorrow. I admittedly made a mistake buying from another competing store today. I was walking by heading to a different store, popped in and talked to a salesperson and we got to talking and he offered to beat RnRs price. When I called RnR they price matched but I got greedy, impatient, foolish and made a mistake and bought from the other store. I would rate myself 1 star for wasting Johns time at RnR. He was a helpful dude who deserved my business - my bad. I want to commend their team for going above and beyond. I also want to apologize for not buying from them on this project. I will patronize them going forward as I have in the past in previous projects. The customer isn't always right- sorry fellas. This one is definitely on me. Still highly recommend Rack n Road for exceptional service, competitive prices and great selection. Even though I chose a different shop for this project, you earned my business for life. I won't cheat on you guys again. read more

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While I didn't purchase anything - they were helpful in pointing me in the right direction. Very knowledgeable and asked the right questions. Thank you. read more

Wow! What can I say, Jason & his team really went above and beyond to help me out with installing a hitch to pull my new trailer for my small business. They walked me through every step of the process, answered all of my silly questions and at the end of it all, delivered top quality service! I thoroughly enjoyed hanging out at the shop, as they truly made me feel at home while I waited for the installation process. Rack N Road has a great team that treats you like family, and I mean that literally. I can't thank them enough & will surely recommend all of my friends & family for their Rack N Road needs. Thank you Jason & team for your hospitality, & for working with me during the time crunch I was under! You helped a small OC business owner grow into a new beginning and I'm truly grateful! read more

Rack N Road - Hitch - Auto Parts & Supplies Near Me - Costa Mesa, California

[[HIGHLIGHT]]These guys were great.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I dealt with Marty and John.[[ENDHIGHLIGHT]] In the past 15 years I've equipped three cars with racks and a trailer hitch. They know the products and do a great job installing them. They carry all the good stuff. read more

Found this place on Yelp and they didn't disappoint. Told them what I needed and I was on a tight schedule. They expedited some parts and a few days later installed a hitch, bike rack, and top rack. The items compliment my Lexus, happy with the install. Drove from Lakewood, CA to Davis, then San Jose. No problems. A photo after we arrived in Davis. read more

Rack N Road - Auto Parts & Supplies Near Me - Costa Mesa, California

Excellent work & helpful crew! [[HIGHLIGHT]]I drove an hour for the installation & it was very worth it!![[ENDHIGHLIGHT]]

[[HIGHLIGHT]]Super friendly, super helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I dealt with Marty and felt like his intention the entire time was to help me rather than sell me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He kept my interests & needs at the forefront of the conversation the entire time.[[ENDHIGHLIGHT]] Happy customer, will be recommending these guys! read more

[[HIGHLIGHT]]This place is awesome.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They were so helpful and gave me a lot of information to help me make the right decision for me based on my needs.[[ENDHIGHLIGHT]] Had to find a e bike rack for my Defender 110 and they made it happen even with the tire that extended out the back!!! [[HIGHLIGHT]]They hooked me!!![[ENDHIGHLIGHT]] If you have a defender and need a rack for your E-bike this is the place to go!!!! read more

I called a little over 2 months ago and asked how much it would cost to remove the RackNRoad bike hitch from my car. The person I spoke to said nothing and that I don't need an appointment. So this morning I drove there. [[HIGHLIGHT]]The guy behind the counter said he was new and had to check with the mechanic.[[ENDHIGHLIGHT]] The mechanic came out, said those are hard to take off and he estimated it would take him 3 hours to do so $199. I said forget it. I called a body shop I've had work on my car before and asked if they could remove it. They said bring it down and we'll see. They looked at it and said one hour and $180. I said ok. It took him 5 minutes to remove it. He said "it only took us 5 minutes so there's no charge". read more

Amazing service today! I didn't get his name, but [[HIGHLIGHT]]he was an awesome guy that was super helpful.[[ENDHIGHLIGHT]] Fixed my Thule rack in minutes and was immediately back on the road. This is the place to go for all bike rack needs. Thank you so much. read more

Two time customer. Friendly staff, great work, great products! Would definitely recommend!

I called everywhere to get these so called "Mighty Mounts" to mount my Yakima Snowboard Mounts onto my cars roof racks. REI doesnt have it, Dicks Sporting doesn't have it, (2) Snowboard Rental shops doesnt have it, and even on the Yakima website was oit of stock too! Fyi, im leaving for Mammoth in 3 days! Luckily, i was referred to Rack N Road, and this place is a life saver. They are also extremely helpful and customer service is paramount here too. Will always refer my friends family here, for their outdoor needs! Keep it up guys! read more

Rack N Road - They have all u need and are very helpful - Auto Parts & Supplies Near Me - Costa Mesa, California

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Received excellent service from Sean who helped ensure we purchased the appropriate rack for 2 70lb Murf e-bikes. Thank you, Sean, and Rack N Road. read more

Rack N Road - E-bike rack - Auto Parts & Supplies Near Me - Costa Mesa, California

There comes a time when you have to take the rack off as when we were buying it a new car. Not doing this regularly I had problems. [[HIGHLIGHT]]I phoned Marty, sent him a picture, still lost, he sent me a picture and voila, the came off.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very great full to Marty as we were on a tight schedule to remove it.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Great service, friendly, quick and helpful.[[ENDHIGHLIGHT]] So easy to order new keys for my roof racks!

I recently purchased a bike rack for our travel trailer. The manager Jason was very knowledgeable and gave me recommendations on which racks are best for trailers and rvs. They went out of their way to locate the rack and color I wanted, and had it shipped to their shop in time for us to have in the short time frame we needed it. The service was excellent, and not only the manager but everyone working was friendly and polite that I talked to in the shop. Thanks for the excellent service. read more

Shaun and Jason are the best in the business! I had an old Yakima rack/towers from 2015 that was out dated and just overall old. I came here to see if I can get new parts for it but turned out they don't make the parts i needed anymore, which made sense because it's a rack from 2015. My crossbars were so old that the black vinyl was tearing and they recommended I get new ones with new towers. Mind you that I'm heading out to Big Bear the next morning, so I needed this rack desperately to put 4 snowboards on my car. I asked Shuan if I can get something that wasn't gonna break my bank account , so luckily they had used parts in stock. They saved me a couple hundred dollars and super cool dudes to talk to. I would recommend this spot to anyone who needs a roof rack or parts/accessories. read more

Rack N Road - My roof rack on my car. - Auto Parts & Supplies Near Me - Costa Mesa, California

Went in to get some replacement keys made for my Yakima bike rack. Only problem was there were no numbers or any indicators to what number keys were needed. Tom went through about two dozen keys before finding the right one. Been going to this place for years and will continue to do so because they really treat the customers right. read more

[[HIGHLIGHT]]Nice staff. Cool guys.[[ENDHIGHLIGHT]] The pricing estimate seemed fair and true. No undue pressure or forceful sales tactics. Good dudes. read more

Great place to go for any type of carrier on the roof or hitch for your recreational equipment. They do it all including hitches. If they cant set you and your vehicle up correctly, no one can. And if someone else said they could, I would question it if Rack N Road cant or wont. I have their hitch, bike racks and surfborad racks. read more

PROS: - The customer service here is excellent. - The two guys working Sundays did an install of a tow hitch on my RAV4. It came out fantastic. - Also purchased a Yakima bike rack. Compared the price on Amazon and it was the same. So they don't upcharge their products. - They explained how to use and install the bike rack - There was no creaking or squeaking so far coming from the tow hitch. CONS: - I do wish there was a seating area or someplace to sit down while you wait for your install. FINAL THOUGHTS: - If you need a professionally installed tow hitch, this is the place to get it done. PRO-TIP: - Just keep in mind, which came as a surprise to me, this place is in a semi ghetto area of Costa Mesa. While waiting for our install, we heard meth heads across the street screaming and yelling... Never knew Costa Mesa had a seedy side. read more

I came to this shop looking for a tonneau cover for my 2012 Toyota Tacoma and found exactly what I was looking for! I had zero knowledge and experience with tonneau covers, but both Jon and Roger were tremendously helpful in finding me the right product for my needs! I could not be happier with my new Retrax Pro XR! I will definitely be back in here for additional purchases! I've already got my eye on several additional accessories for my truck! Thanks again Jon and Roger for the help! read more

Rack N Road - Freshly installed Retrax Pro XR - Auto Parts & Supplies Near Me - Costa Mesa, California

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The guys here were SO GREAT! They found exactly the right hitch / bike rack for my car. Then spent time showing me exactly how it all worked. Could not recommend them more!! read more

Stumbled upon Rack n Road looking for a hitch for my Mini. Yes, Mini. Reached out to them as a recommended installer for the hitch and Jon responded right away. Probably best selection of racks that I have seen. Way better than REI. Knowledgeable staff, friendly service both in store and installation. Made installation appointment and started on time and finished early. Car put back together nicely and install was perfect. Mine was a bit more complicated install than usual as it was a Stealth work that require removal of body panels. Definitely will be back again. Thanks guys! read more

[[HIGHLIGHT]]Showed up at the store around 3:50 PM on a Sunday for the OPEN signs to be on but all door locked with a sign staying be be back at 4:30.[[ENDHIGHLIGHT]].. [[HIGHLIGHT]]unfortunately almost know 45 minutes later the store is still closed and waited outside for them to re-open while multiple people came and left also trying to shop to ultimately be waived away by an employee inside.[[ENDHIGHLIGHT]].. great business here! [[HIGHLIGHT]]Also called several times to no one answering.[[ENDHIGHLIGHT]] read more

Boy have I been waiting to write this review! I contacted Rack & Road first thing on Monday morning when they opened and was assisted by a very attentive customer rep, Marty. I contacted for a replacement piece to my base rack. He was initially very helpful, he even let me send a photo of the piece I needed to his personal number. He said he would give me a call at the end of the day, never heard back so I called before they closed. No record of my conversation in the AM. I call back in the morning on Tuesday, Marty said he emailed the distributor and would call today to get an answer. It is now Friday and I have received a call back, asking for my proof of purchase. Then saying I can just send everything to the distributor and they will take it from here. If I knew I would be contacting the distributor's customer service myself to get my answer, I would've really appreciated this answer on MONDAY. Thanks for the help! read more

Went in looking for a bike rack and after quite a bit of trial and error with a few back and forth trips, I finally got one that worked. Not too sure why I wasn't recommended the one that worked in the first place since I have large and heavy e bikes. I wonder if there was more of a commission incentive to push the others on me. I will never know. I am happy with my bike rack but the process that I had to go through really didn't sit well with me. I bought and returned two racks before getting the right one and they had the make and model of my vehicle and ebikes so I feel there should not have been so much room for error. read more

Amazing experience here! The folks are knowledgeable and eager to help. We were on a time crunch for an upcoming trip and they were able to attach this container with minutes notice. Would absolutely recommend them! read more

Rack N Road - Thank you Rack n Road! - Auto Parts & Supplies Near Me - Costa Mesa, California

12/1/2022 Review update-- Jason, the manager, reached out to me shortly after the two star review that I posted. He was professional, courteous, and on point... Listening to the concerns about my purchase. We worked out our differences, and I will be returning to the store to purchase a Thule roof rack, as well as a bike hitch, in the near future. Great store that really stood behind the customer experience. Ultimately Rack N Road has gone above and beyond and I would not hesitate to recommend others, as the store was originally recommended to me by a neighbor. Great to support local businesses! read more

Sean was great and spent alot of time providing all the information we needed to make a decision on an ebike car rack. I think we have made our decision and will definitely be back to get it soon. Thanks so much! read more