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Rabbit Moving & Storage

4.1 (813 reviews)
Closed 8:00 am - 7:00 pm
Updated 1 month ago

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100%

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Threats from the moving company after disputing credit card charges.
Ann M.

9/7 update: The bank has given me a full refund of my original charge and the fraudulent charges Anthony charged a month later. I can provide proof that the movers were paid 500 on Zelle and 400 in cash tips at the end of the move as they voiced that they don't get paid very much or treated well by Rabbit. I again will caution every one to NOT USE THIS COMPANY OR DUMBO MOVING BECAUSE IT IS A SCAM. Criminal charges have been filed. People continue to reach out to me and others and we have formed a group of those who have been scammed by this company if you are also a victim please email: rabbitvictims@protonmail.com

The email on mobile is a little janky
Teddy H.

I had a great experience with Rabbit for my move this week from Manhattan to Brooklyn. The responses I got via email with the sales rep Sarah and CEO Anthony were quick. They turned around the COI that my building needed really quickly as well. When they asked for payment in full before the move, I was honestly a little sketched out. I thought, what would hold them to come and do a good job if I already paid? I was comparing quotes at the time and this made me consider switching, but the other company required the same so apparently this is a norm in NYC? Anyway, I looked at some bad reviews here on yelp too and was starting to reconsider. If it wasn't for the good experience that my girlfriend had in the past I may not have gone forward with Rabbit. However, I had nothing to worry about because they were basically perfect. I said via email that I needed to make a certain window for my new buildings elevator, and the crew showed up exactly on time to the minute. Will and his crew moved my stuff out of my apartment extremely efficiently. Some feedback: the survey that i filled out was very good - it reminded me of a lot of the stuff that I hadn't considered moving. The emails however, could look a little nicer. On mobile, the text is all jumbled and made me hesitant to pay via the link sent, especially when paying in full before, which is a practice that made me uneasy. As far as the service goes, though, top notch! I felt that it was my duty to share my positive experience to balance out some of these negative ones. Thanks guys!

Since Anthony is gaslighting everyone by claiming I'm not a real customer, here's evidence that he knows the truth. lol.

Bait and switch. You'll end up paying hundreds more than the estimate or sweating alongside them as you move your own things. Or both, like I did. I never write negative reviews, but this company made my move a total nightmare. Expect to be charged tit-for-tat for random items that you wouldn't think to include in a normal estimate, or have them leave behind so many that you need to do a second move by yourself. ITEMS LEFT BEHIND THAT I HAD TO MOVE MYSELF After hitting me with a same-day fee of hundreds of dollars, they left countless small, random, and/or awkward objects for me to move myself. I was pretty thorough in my estimate, but of course you can never take everything into account (pillows? a broom?!). A broom and dustpan, folding drying rack, hamper, pillows, backpack, aloe plants, door mat, kettle bell, humidifier, wicker baskets, etc. were left because they weren't spelled out in my estimate. Having sticker shock, I agreed to take my own under-bed storage bags to knock $50 off the surprise fee--but there was no clear communication that they would also leave those other things behind. There's a big difference between the trips it takes to move a couple bags and dozens of small and awkward objects. If I had known, I would have re-organized what went into the moving boxes and what I'd take myself. BOX COUNT BAIT AND SWITCH It looks like others have had the same issues with their literal definition of boxes, which they apparently use to manipulate you into spending more on moving day. I ended up paying $150 more on the day of so they would take my "extra" boxes. The thing is, I chose the amount of boxes their site estimates for a typical one-bedroom apartment, then ordered what BoxUp estimates for a typical one-bedroom apartment. Why is there such a discrepancy between the two companies? Hmmm.. At the end of the day, isn't a moving company supposed to make your life easier and not harder? Why refuse to take things like doormats and beach umbrellas and brooms? It just seems so petty. My same-neighborhood move ended up costing me over $1000 and my sanity since I had to move and carry so many of my own belongings. The UberXL driver laughed when he saw how close it was and how much room they still had in the truck. Trust me, you're better off renting a Uhaul and hiring some Taskrabbits since you're going to end up moving your own stuff anyway. Save yourself from the headache that is Rabbit Moving.

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4 years ago

Had a great experience using Rabbit Movers. Mo was very professional, careful and efficient. Would definitely use them again.

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Review Highlights - Rabbit Moving & Storage

Steve and Jonathan were very professional, friendly, took great care of our items, and were super efficient.

Mentioned in 28 reviews

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Vector Movers NJ - Vector Movers NJ - best moving services

Vector Movers NJ

(509 reviews)

We had heard very good things about Vector before confirming our booking and I'm happy to say they…read morelived up to the hype. Our experience was exceptional. Leading up to the move Karina was in close contact with us every step of the way making sure we had all of the information and help needed to ensure things would run smoothly. Day of, Romy and his team were personable, professional, fast (yet careful) and incredibly accommodating - I'm hopeful we won't be moving again soon, but if we were I would absolutely be requesting Romy and his team again. One bit of context - We had heard that Vector was one of the least expensive options available - for us, their quote did come back in the upper middle of the 6 or 7 companies we looked at, but also did not change, and there was no pressure placed on us to pay extra for the handful of things we failed to account for in the initial quote.

I think 5 star reviews on yelp are fake. First time with vector it was WORST experience. Vector…read moreoffice staff were very kind and gave us the best quotes it's just the actual people who stuff that were worst. We have moved multiple times in east cost always use the same mover from NY. This time thought of trying a NJ based mover. Here are the issues 1.Lack of professional behavior. They came inside saw that entryway table had a few bills picked them up asked me which currency it is. 2. One of the kitchen packers opens lid of my spice box (I had leaves and chillies puts his nose in sniffs and asks what is it? 3. Packed every little thing in white wrapper so unpacking was hell. Single stainless steel spoon wrapped in 4 layers of packing . 4. Who does this .packing open can of bleach with groceries. While unpacking I saw white dust thought its paint once I hit end of box it was bleach so ended up throwing everything from that box. Which professional mover does that 5. Random packing. I had very organized closet but they picked random items and packed in diff boxes so i had box with sweaters pillow covers photo frames and belts all from diff parts of closet. LASTLY we were given pricing we paid that by bill and paid $800 extra over that without receipt as they demanded that they packed box. When vector gave me a quote it included 10 medium boxes $20 per box but the guys packed everything with white wrapper in kitten not one but 4 sheets and increased boxes packed to 30 , unethically charging us for small boxes stuffed with white paper. Please note it was a very painful experience and no one deserves this kind of billing or nonsense

Roadway Moving

Roadway Moving

(535 reviews)

Midtown East

This year has been a lot of moving for me, and moving is so stressful. I've heard great reviews…read morefrom my nyc friends about roadway moving, so I decided to get a quote from them. After talking to them, I knew I wanted to go with them. Their customer service, attention to details, and organization are 5-star levels. One thing that really stood out to me was that instead of asking me how many boxes I need, they asked me to send them pics of my place and stuff, and they calculated the number of small, medium and large boxes I need. It's so easy to underestimate and get a different price at the end. Also, I know I wanted packers because its speeds up the entire process of moving and settling in. I'm so glad I did with Roadway. It usually takes me over half a week to pack and be stressed for over a week, but Diego and his 3 teammates packed up our studio in 2-3 hours. They're so professional. They moved so quickly with care and accuracy. Most importantly, all my kitchen appliances were wrapped with care and delivered and arrived to my new apartment in the same condition. It took us about 2 hrs to settle in, and they once again unpacked most of the furnitures and reassembled them, making me feel settled in and relaxed. I cannot thank their team enough. They're all so polite, friendly and efficient. Within 1 day, I already feel 95% settled in. It's the easiest, stress-free moving experience I had in a while!

I don't usually write reviews, but this experience absolutely deserves one…read more I used Roadway Moving for my move, and from start to finish it was seamless. Before they even arrived, I got a tracking link to follow their location just like Uber, which immediately made me feel at ease. Crisanto and his crew showed up right on time and were incredible. They worked quickly but carefully, wrapping all of my furniture and somehow managing three giant mirrors without a single issue. Not one complaint and not one moment of stress. What really stood out was how above and beyond they went. They helped me figure out which part of my couch would actually fit in my space, laid out my rugs, and organized everything so I could still move around my studio comfortably. Also shoutout to one of the crew members who was on his first day. You truly could not tell. The whole team was professional, efficient, and just genuinely great to work with. This was hands down the easiest move I've ever had. If you are debating which moving company to use, this is your sign. Go with them.

Rabbit Moving & Storage - movers - Updated May 2026

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