A Very Negative and Bizarre Server Experience - Poor Service In General
The servers were miserable from Day 1 I started patronizing The Rabbit Hole except Corsey. I have been patronizing this bar for over a month now at least every other night when I'm in town. The first server I dealt with was so unpleasant. She asked me if I wanted food and I said no I wasn't hungry. Then less than 10 minutes later I get, "are you going to order food?" Both times I was asked as if I was not spending enough money for Heather. I look at her and say I am not hungry. My Dad just died. Not hungry." She apologizes in a way that has zero sincerity. I am wondering why the push or if I misunderstood. I glance at the woman next to me and she nods and smiles a smirk. She clearly agrees with a look and nod of "at a boy." Just a miserable hostile server. I let it go. No complaint.
Over the next several weeks I get served well and then other times I get poor service. Heather never smiles and is uncomfortable to be around. Sheer misery exudes from her. Hostile. The Rabbit Hole is regularly empty so I assume it's the lack of business. Then I realize she's just a miserable person who never smiles towards any customer. I let it go. No complaint.
I sit next to the four servers complaining over the next 6 weeks since the place is often empty at 10pm. They complain a lot. I let it go. No complaint.
I'm a medical student, a doctor next month, home to clean out my Dad's estate for my family. I'm not looking for trouble or creating any. I don't talk much. I just need a beer and a social environment to offset throwing away my childhood. Not too much to ask for and an easy customer.
On my way back from Block Island Thursday after being on Block Island since Monday morning I make a special stop to give one of the servers referrals to doctors I researched and vetted for her (2hrs of research). She was struggling to find a specialist and that's easy for me. I even did the background checks. I asked her ahead of time if I could help her. She said yes.
Tonight, Sunday, I go in and sit down. Heather approaches me and says we're closed. There are patrons at the bar, the lights are on, and the doors are unlocked. Hmmm, then she says they're closed for me. I give her a look of bewilderment. She says you made my friend uncomfortable last week and talked about me. I still give her a look of bewilderment and ask, "the blonde?". She says yes. As I have stated previously, there are a lot of reasons to stop patronizing The Rabbit Hole. I said ok and walked out.
Still stunned that the server who hugged me and thanked me for the referrals complained about me making her uncomfortable. I was only in once last week since I was on Block Island so it had to be her. Completely blindsided by this one. No clue what could have been misconstrued.
Wondering now if it could have been two weeks ago and the server who works in the restaurant? I don't know her name. But once again, I said nothing inappropriate to her either. She was talking about meeting her boyfriend's parents and being nervous. Gave her some pointers and that was it. If she was uncomfortable she said nothing and I never intended to make her uncomfortable. Bizarre.
Heather also said I talked about her. I assume she means negatively based on the refusal of service. Still clueless. She's curt, rude, and miserable, but if she does not know that by now she's in denial. However, I only ever said she was rude and unpleasant. That was over a month ago and I said it to Corsey the night after the food ordering fiasco searching for any feedback why a server would act like that to a customer. Over a month later this comes out now? Bizarre.
Heather said last week and I only came in Thursday for the referral and a beer.
I wonder if she got the wrong person?
At least I don't have to grin-and-bare Heather's constant hostile, negative mood.
Uncomfortable? You made me uncomfortable so here is my complaint. People make you uncomfortable regularly, but that's life. No one refuses you service for it. Giving bad service... own it! Jack needs to get a handle on his bitchy waitstaff. They are ruining his business and you just lost a regular.
Corsey was the only friendly server in the place. Professional, no complaining, and a pleasant server. read more